They have a great selection, and a very clean store, however their customer service over the phone is lacking.<\/p>\n
Tl;dr -If you need something from them, go in because they will hang up on you whenever they feel like it.<\/p>\n
I brought my instrument in for maintenance and was told I would receive a call later that day about the details. I never got the call, and when I called back, no one knew my request.<\/p>\n
Also when I was talking with the repair person, the receptionist hung up on me before I could ask another question. When I called back, she claimed that I seemed finish, even though I hadn\u2019t said good bye or stated I was done asking questions.<\/p>\n
I do not think I will go back, and instead do my repairs else where.<\/p>\n<\/div>\n<\/div>\n<\/div>\n
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<\/strong><\/span><\/div>\nNice small music store that had a French horn we could rent. They were very helpful in helping to find a private teacher and have lesson rooms adjacent to them.<\/div>\n<\/div>\n<\/div>\n
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<\/strong><\/span><\/div>\nWaited 3 weeks for a trumpet mouthpiece for it never to ship. I called to get assurance I\u2019d get it before my gig and when I called back they told me it still never left the store so I had to cancel the order. They didn\u2019t even care to contact me to give me details about the issue. Save your time and buy elsewhere.<\/div>\n<\/div>\n<\/div>\n
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<\/strong><\/span><\/div>\nPark Avenue sells defected\/used items as \u2018new\u2019. Do not buy an item from here and expect to return it if you find a problem with it. They tried to charge me over $500 in a \u2018restocking fee\u2019 for an item that they shipped. Claimed they had photos of it undamaged but they never provided them. Had to file a credit card fraud report against them to recover the funds they decided to keep.<\/div>\n<\/div>\n<\/div>\n