First time visit to the new Kiesel store.<\/p>\n
GOOD \u2013 Receptionist at the front and the FIRST sales guy I met were very friendly and helpful. The sales guy set me up with some basses to play, answered a few questions, gave me a few extra tidbits of information, and then let me play. Very cool.<\/p>\n
BAD \u2013 I wanted to play one specific bass I had seen on-line. After awhile I went to ask about it. Different sales guy there now. He asks if I\u2019m going to buy it. I said just looking for now. He refused to get the bass. He told me I had a sufficient sampling of instruments. In his defense he was busy talking to a couple of his buddies. I left.<\/p>\n
MORAL \u2013 Generally, if a customer is telling a sales guy that they saw a specific instrument on-line and they\u2019d like to see it, they\u2019re probably more than causally into the instrument. You should get the them the instrument. I\u2019ve been to the old Carvin store on World Trade Dr. many times and never got treated like this. Hopefully this is a one time anomaly.<\/p>\n<\/div>\n<\/div>\n<\/div>\n
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<\/strong><\/span><\/div>\nLove the guitars but the place is by appointment only plus they don\u2019t even have a demo unit for the model I\u2019m interested to buy<\/div>\n<\/div>\n<\/div>\n
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<\/strong><\/span><\/div>\nThese guys don\u2019t seem to care whether they sell a guitar or not.<\/div>\n<\/div>\n<\/div>\n
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<\/strong><\/span><\/div>\nDoes not allow shipping to an address other than the billing address, despite giving you the option. \u201cSolutions\u201d provided were completely unreasonable and provided for a larger \u201cheadache\u201d than they were purportedly mitigating with this policy. Despite complying with customer service in a change of address with my bank, they STILL could not reinitiate the transaction to facilitate the purchase. Currently awaiting a refund for the initial transaction. Insane.<\/div>\n<\/div>\n<\/div>\n
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