Due to COVID-19, we had to leave out of state and bringing a piano with us wasn\u2019t at the top of our list of things to bring. I contacted the school via email the morning of the lesson and they stated that we wouldn\u2019t be able to make up the lesson because we didn\u2019t notify them 24 hours in advance.<\/p>\n
In the response to another Google reviewer, Excel Music states their policy is to provide mutual respect. However, Excel Music moved to virtual lessons because of COVID-19 \u2013 they asked for our support and we decided to continue to support them during this critical time. They asked us to be flexible, but they can\u2019t reciprocate.<\/p>\n
Most importantly, the front desk coordinator didn\u2019t provide any empathy for our situation of having to leave out of state. She seemed surprised that I felt frustrated and sounded like she was reading off a script. It\u2019s my hope the owner of Excel Music sees this review because I have no confidence Cassidy shared my email with the owner.<\/p>\n
Here\u2019s my email:<\/p>\n
\u201cPlease cancel our membership. We were asked to be flexible with Zoom lessons, but you guys can\u2019t be flexible with me cancelling under 24 hours and get a make up lesson.<\/p>\n
We had to head to Georgia for family reasons. Unfortunately, bringing a piano wasn\u2019t our priority. Thank you for being understanding. \u201c<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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5. Brass & Woodwind Shop Inc<\/h2>\n
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Address: <\/span>24140 FL-54 #102, Lutz, FL 33559 <\/span>, Pebble Creek <\/span>, Florida <\/span>, United States <\/span><\/div>\nPhone: <\/span>(813) 971-2120<\/a><\/p>\n