http:\/\/earthshakingmusic.com\/<\/a><\/p>\nBusiness hours: <\/span> Monday<\/strong>: 11\u202fAM\u20137\u202fPM<\/span> \nTuesday<\/strong>: 11\u202fAM\u20137\u202fPM<\/span> \nWednesday<\/strong>: 11\u202fAM\u20137\u202fPM<\/span> \nThursday<\/strong>: 11\u202fAM\u20137\u202fPM<\/span> \nFriday<\/strong>: 11\u202fAM\u20137\u202fPM<\/span> \nSaturday<\/strong>: 10\u202fAM\u20137\u202fPM<\/span> \nSunday<\/strong>: 12\u20135\u202fPM<\/span> \n<\/time><\/p>\nReviews<\/h3>\n\n
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<\/strong> <\/span><\/div>\nWow<\/div>\n<\/div>\n<\/div>\n
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<\/strong> <\/span><\/div>\nThis is the finest music store around the selection is awesome and the staff are exceptionally knowledgeable and friendly highly recommended thanks a bunch<\/div>\n<\/div>\n<\/div>\n
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<\/strong> <\/span><\/div>\nAlways great customer service, added bonus is the repair shop.<\/div>\n<\/div>\n<\/div>\n
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<\/strong> <\/span><\/div>\nSolid.<\/div>\n<\/div>\n<\/div>\n
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<\/strong> <\/span><\/div>\nFriendly and knowledgeable staff, great instrument options for guitars and percussion. The location is not the best part of town; otherwise, I would have given it 5 stars.<\/div>\n<\/div>\n<\/div>\n
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<\/strong> <\/span><\/div>\nI called on a Saturday to see if a kick drum could be repaired. The gentleman I was speaking with informed the drum specialist won\u2019t be in until Tuesday to take a look at it. Perfectly understandable. I asked how long could the repair could possibly take, which seemed like a reasonable question, but the guy I was speaking with had an entire meltdown! Started talking aggressively and rudely. I told him to relax because it was a simple question. I won\u2019t ever do business with this company. If this is how you react to and treat people for asking simple questions, I can\u2019t imagine the level of service would be any better.<\/div>\n<\/div>\n<\/div>\n
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<\/strong> <\/span><\/div>\nThere is a lot I like about this place, but there is definitely a problem with sexism here. The staff seems to be entirely white and male, and one staff member in particular has consistently been very patronizing to me. Without any prior familiarity with me, he consistently assumed I lack any knowledge or expertise. He told me things about my own gear as if I couldn\u2019t possibly understand it on my own. He told me that I would be able to settle on one type of guitar I liked once I had \u201csome experience.\u201d At one point, while trying out a guitar, I noted it was out of tune. I was about to tune it when he quickly took it from me, saying he would be able to tune it faster than I could. (This did not turn out to be true. He actually seemed to have some trouble with the amp\u2019s tuner.) This particular employee has been there the last few times I\u2019ve been in, and from other employees I\u2019ve experienced a remote surliness. I understand this is the traditional culture of music stores, but I personally am not interested in participating anymore. It\u2019s a shame, because I think the store has a good selection and good prices, and it\u2019s in my neighborhood. But until the culture at the store changes, I\u2019ll unfortunately be using ebay.<\/div>\n<\/div>\n<\/div>\n
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<\/strong> <\/span><\/div>\nWe were looking for a pre-owned Taylor or Martin acoustic guitar. We\u2019re from out of town and had somewhere to be so we only had about 25 minutes to look around. At first everyone was nice while we looked around, both of our kids are involved heavily in music so they spent their time there trying out instruments to which the gentleman attending (I could assume owner) was kind and attentive. Until we turned down sale of a keyboard, at which point he decided to approach my autistic son while on a small drum kit and scream at him for being too big for it. I\u2019m no fan of leaving places in handcuffs, so I didn\u2019t cave in his face, I decided a well deserved poor review and exposure to the public what a peice of trash he is would suffice. Trying Dirt Cheap Music nearby instead.<\/p>\n
*update following response from the owner<\/p>\n
It is fair to say that your employee had a right to address the issue, but screaming and belittling an autistic child isn\u2019t the way to go about it. Furthermore, my initial feelings of rage as a protective father are quite normal and my decision to take a more appropriate route is not something I am ashamed of in the slightest. Neither of them damaged anything and nothing was kicked or struck with any kind of force by either child. You responded defensively and completely missed the point. To scream at the child in an aggressive manner, autistic or not is unacceptable and the employee could have delivered the exact same message in a better tone and achieved far better results. I honestly can\u2019t imagine any scenario that aggressively yelling at a person in your store achieves any positive results.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n