FAQ

1. What is a High Definition Music Download™?

High-definition music downloads™ are the highest quality download available for your home theater. The sound quality of this download is equal to a CD. It is an uncompressed digital file, unlike the MP3 which is compressed 7 times. The high-definition download is encoded in the Lossless WMA (Windows Media Audio) format.

2. How much do HD Music Downloads™ cost?

The downloads available in the MusicGiants HD Music Store can be purchased for $1.29 each. The average download price for a complete album is just $15.29. Multi-disc albums are a few dollars more. Quality is unmatched by any other music download service.

3. What type of Music Files and Digital Rights Management Software does MusicGiants Use?

The MusicGiants music that you download to your computer, is in Window Media Audio (WMA) Lossless format. Lossless downloads reproduce music at up to 1100 kbps versus the 128 to 192 kbps of other download services. We use Microsoft Windows Media Digital Rights Management software to make sure all the music you have is legal and protected. More information about Microsoft DRM is available on their website.

4. What kind of Music is available in the MusicGiants HD Music Store?

MusicGiants is the only high-definition download service that is licensed by all 4 Major Labels, EMI, Sony, Universal, and Warner Music Group. New music is being added every day, view our music catalog

5. How do I purchase HD music from the MusicGiants HD Music Store?

Currently, you can access the MusicGiants HD Music Store by pointing your browser (IE only at this time) to http://musicstore.musicgiants.com You can also access the music store through Windows Media Player 10. Simply click the arrow in the upper right-hand corner and select MusicGiants HD Music Store from the drop-down menu.

6. Do I need a credit card to purchase music from the MusicGiants HD Music Store?

Yes, we accept any credit card from Visa, MasterCard, Discover, and American Express.

7. Is there a Limit as to how much music I can download?

No, there are no restrictions on the number of downloads.

8. What are the software requirements to use the MusicGiants HD Music Store?

The software required for using MusicGiants HD Music Store is Microsoft Internet Explorer 6.0 or Windows Media Player 10.

9. Can I access my MusicGiants account from another computer?

Yes, but you will not be able to access any music unless you download it to that computer.

10. Which portable devices will play my MusicGiants audio files?

Music downloaded from the MusicGiants HD Music Store can be played on any portable media device that supports Windows Media Player 9 technology. Several devices support this technology, including the popular Creative Zen Portable Media Center, Samsung YH-999 Portable Media Center, and others.

11. What type of music files does MusicGiants support?

MusicGiants allows you to download music files that are encoded in Lossless WMA (Windows Media Audio) format.

12. Do I need to be online to play music from the MusicGiants HD Music Store?

No, but you need to be online to make purchases or preview music outside of your collection.

13. Can I play MusicGiants audio files with other media players?

Yes, MusicGiants downloads can be played with any media player software that supports Microsoft’s WMA format, including Windows Media Player, Winamp, Real Player, and more.

14. Are there any Territory Restrictions?

Yes. To purchase music from MusicGiants, you must live in the United States and use a credit card with a U.S. billing address. International Distribution Coming…

15. Can you convert WMA lossless files to other audio formats?

MusicGiants’ WMA lossless files can not be converted to any other audio file format at this time.

16. What type of CD can you use in order to burn these high-definition WMA Lossless audio files?

CD-R, CD-RW, and CD-DA.

17. How do you back up your DRM licenses?

To perform the DRM backup.

Open Windows Media Player and select the Tools menu.

Select Manage Licenses.

Click the Back Up Now button to initiate the DRM license backup. This may take several minutes depending on the size of your music collection, so please be patient.
Make sure to note where you are storing these license backups for future reference.