This place has a vibe of its own and doesn’t feel commercial at all. Mostly due to the staff being genuine and absolutely AWESOME!
The fact that you can try out stuff without being hawked (or ignored) makes it feel like a studio where you can buy the stuff you play. I’ve traded and bought some gems here for 4 years now, and still my first stop when I’m looking for something new.
The employees are do nice and they don’t hover over or around you while you shop. That goes a long long way because you can really concentrate on the item that you’re trying to purchase.
I enjoy coming to music go round to at the very least browse through the great selection of guitars and basses. I bought my acoustic guitar from here and it’s been great
The staff here cares about their customers but tend to overprice a few items.
The staff is always very friendly. I enjoy looking at the stock of used and vantage guitars. I’m always hoping to find the hidden gem.
Went in today to buy a few picks around 12 this afternoon. After grabbing a few, I went to pay for them. The guy in front of me just bought an amp and left to get his car to load his equipment up. I was standing there waiting to pay for my stuff and the guy behind the counter (without even acknowledging me) just walked away. I can’t imagine he didn’t see me. I’ve shopped there off and on for years and I never go out of my way to leave bad reviews, but this place earned it. I teach guitar and used this place for books, picks, and other things. I’m very understanding towards employees in retail and usually won’t make an issue out of most things. But, I was completely ignored and I won’t refer my students to ever go to this place to pick up anything they may need.
Poor customer service. Salesman was disrespectful. Had to walk out on a purchase. Very disappointed.
I’d give less than one star if it were an option. Upon looking online I found a wireless guitar system I wanted to purchase but also check out prior to such. I called the store & was told YES they had the item in stock. It’s a bit of a long drive for me to their location. I drove all the way out there & when I walked through the door I’m greeted by an employee who appeared a bit disoriented acting. Nevertheless, I informed him I was there to check out the wireless guitar system I called about. The employee looked the item up & confirmed it being there … then he began walking around the store looking for it. (Kinda odd u wouldn’t assign items such as this a general location) perhaps near the guitar pedals. So after about 5 mins of him wandering around the store I’m told he can’t find the item. I explain I called & drove a bit of distance specifically for this item (I was also looking at a high priced guitar) The employee begins wandering around the store joking around with other employees but ultimately no real effort to locate the item I came for was made as well as no apologies given for not having the item after I was told they must’ve lost it.
This also tells me if I were to purchase this item online they’d not be able to accommodate my purchase. As I searched the store myself a couple of friendly customers engaged with me in chat.
I also noticed anytime a customer wanted to try out a guitar the employees would play the instrument more so than the customer asking to try it out. Meaning the employees would take an instrument off the rack someone wants to play & rather than hand it to them right away they play their entire musical catalogs it appears. So as a dissatisfied customer there was absolutely no apologies for the mistake they made of not having the item in stock nor was there even a remote attempt to satisfy a displeased customer. For example – we are sorry u drove all this way for an item we assured u was in stock but unfortunately there was miscommunication on our part so to accommodate we will take a percentage off any purchase u like to make up for our error. That would be providing customer service. Something the employees need to learn apparently as opposed to trying to show off on the instruments they’re attempting to sell.
U lost a couple thousand dollars sell today because of this. I had planned to purchase a Gibson with the wireless guitar system. I won’t ever return because of this experience & inform others to do business elsewhere because ultimately u are clueless to ur inventory.
