\﹏/ Palmer Music Co. is the premier musical equipment outlet store for the Conway area. Beacuse of their neighborhorly customer service, the expertise in their repair department, and the talent that their staff and teachers share, they are the go to guys for all of your needs as a musician.
Joey’s great, I’ve always received great service from a knowledgeable staff. Prices are fair, and if they don’t have it they will work with you to try and find it.
Awesome service very knowledgeable my one stop music shopping for everything I need!!
My guitar was in for repairs for about 4 months. Almost no communication was provided about status of the repair work. It’s understandable with Covid making it difficult to have parts shipped, but the lack of adequate communication was uncomfortably disappointing. I don’t blame the young individual who was working on my guitar, but rather leadership who should have provided direction on appropriate and timely customer service communication. It doesn’t matter to me that it would have taken considerable time for repairs. But the lack of communication stating that due to a backlog in parts, and it was just a waiting game, would have been enough. A 30 second phone call every couple of weeks or so to advise a customer that no progress has been made is better than nothing…it would have been enough to have left my guitar there for months longer. The ironic thing about all this is that I really like the store and the people at Palmer Music, so I will most likely continue to purchase my music supplies from them and I hope my experience there was a one-off….
Usually busy because they’re good at what they do!
Talked to Joey in the store today. He took some time to help me plan for an upcoming purchase for our church. They have a large selection of all kinds of musical instruments and they do lessons, as well. Knowledgeable and helpful staff. Highly recommended! Thanks, Joey!
Go to GUITAR CENTER instead (you can actually have FUN there).
Went in expecting to buy a new guitar on 01/26/2023. The man behind the counter was very unfriendly & unhelpful.
I found one I wanted to buy but I just didn’t really want to give my money to a person who didn’t know how to smile.
Another employee walked by and was even more emotionless than the other guy. I left feeling very unwelcome.
I will not be back.
2. The Musician’s Exchange
Address: 2221 Alma Hwy, Van Buren, AR 72956 , Almaş , Arkansas , United States
They carry a variety of used and new musical products. A fun place to browse and talk music with good people!
Awesome place great staff
The guys in the shop were very friendly and helpful in picking out what I need. Honesty seemed to be a big factor, and I expect to do more business with them in the future based on this experience.
Great places to take your child to get a school band instrument.
Drove by & stopped because I’m new to the area and was looking for a music store. I’m a new drummer, so I was only curious about their drum supplies. Sadly, they had very little drum stuff, with only a handful of used cymbals for sale on display that I could try out.
The few drum sets they had were used, in bad condition & were stacked (not on stands or with heads on them). So, I was a bit disappointed.
Store looked a bit old, dirty & run down. The two guys working behind the counter were busy chatting with regular customers, but did welcome me when I entered the store. They were pleasant enough (which is why I gave 3 stars instead of 2). Wish they had more quality drum stuff to offer.
Interesting selection of mostly used gear. Friendly folks!
Dropped my guitar off before Christmas was told it would be ready 2nd week of January. Called 3rd week was told not yet. Called 1st week of February was told it was being repaired. Called 4th week was told it would be ready today or tomorrow. Still not ready. Called March 2nd was told still not ready had not started on it had no idea when they would start on it or when it would be ready. Then the smart ass says if I am in a hurry I could just come and get it he did not care.
Unfriendly staff
Bought a brand new acoustic guitar here after years of using this store for my musical needs. The guitar wasnt staying in tune and i noticed the intonation was a little off as well. I took it back 4 days later and they offered me 100 bucks for it. It was brand new and i spend 400 on it and bought a 150 dollar case as well. Thats not the way you treat repeat customers. I will never be returning to this store again.
3. All Star Music
Address: 3707 E Highland Dr, Jonesboro, AR 72401 , Almaş , Arkansas , United States
Sherry Bane is the best! Very knowledgeable and easy to talk to! I will be back!!!
Very friendly & has a great selection of guitars, drums you name it.
If you love instruments and can jam. This is the place to be. Lots of instruments for everyone.
Great place got great gear but barely any left handed stuff
Interesting instruments
Poor customer service.
Was looking to upgrade my banjo so I gave them a call. Asked if they had any of the Fender concert tone banjo and was told no which was fine. But when I asked what they did carry I was told that unless I wanted to spend a grand or so they all came from the same place.
My advice, in the future get off your butt and go look whenever a customer is willing to spend 400-600 bucks at your store. Answer the questions asked don’t tell me something irrelevant and act like I’m a bother.
This may be the place to get an instrument repaired, but certainly not the place to buy. It does not look like the photo inside. I would compare it to looking like a run down flea market inside. As other reviewers have said, it was very overpriced. I asked for ukulele strings and they didn’t even have any. Most items on the shelf were very outdated and dirty. The selection of music books was awful. I can’t even see why they are still open as a music store.
They had barely anything and it was all used. They were very rude to me because I was a teenager!!!!!!!!
4. Arkansas Musicworks
Address: 2400 SE J St, Bentonville, AR 72712 , Almaş , Arkansas , United States
Purchased some PRS lampshade knobs from these good people…arrived in PA. In the frigid cold,
in perfect condition! Someday I’ll visit your store…Cheers!
Just fantastic people to work with, especially Olivia in the online sales dept. Rest assured if there is ever a problem with an order, you need not worry, because Arkansas Music Work has you covered. Great prices, extremely fast shipping and GREAT customer service. ORDER FROM THESE GUYS!
Been in lessons here for a long time. Highly recommend!
Nice place.
It’s an alright place
Good middle of the road goods.
Case And bow is falling apart. I wouldn’t recommend musicworks to anybody. Complete rip off. I got a 15 inch viola and within a year I had to get rid of it, because it was poorly made.
I had a very unpleasant experince with this place. My daughter’s saxophone needed to be fixed, so I took it to this store. Well almost 7 weeks passed and they never called me. When I called them to see if it was ready, they said it was ready. I went to pick it up just to learn that it was not fixed. They were very unpolite the whole time. They said it was fixed when I knew it wasn’t and there was no receipt/details of the work they “did” to it. So they game me a number to call. So I called the number, which is the place who they work with to fix the instruments in Fayatteville. They said they had no record of our instrument. So basically they never sent my daughters saxophone to them and they never called me to let me know what was going on. I understand sometimes things happen, but they basically never accepted they made a mistake. I was very polite with them, eventhough I was not happy about this whole situation. I will not be going to this place again, or reccomend it to anybody. And by the way, one of the owners, who has blonde/reddish hair, is one of the most inpolite person I ever met. We’ve been going to this place for years and if he is there, we know it’s not going to be good. He is rude and has poor customer service skills.
I thought I would take a chance on them, and bought an AllParts p90 spacer kit. Simple enough, most p90’s dogear covers are the same or very close. The All Parts one is WAY too big for Gibson, Epi, Lindy Fralin, and most dogear p90’s. Had they adequately given the measurements on their ad I would have bought elsewhere. They will refund, but with a %15 restocking fee because I opened it to see if I could make do with it, but it is almost 1/4″ too wide and 1/8 too long. What a waste of time. I went to a nearby autoparts store and bought a set of gasket materials and cut out my own in 15 minutes. Don’t buy the ALL PARTS p90 spacer kit. Or any of the others for that matter get a gasket kit and cut your own for $11, any height you want.