Great service without undue sales pitches. They answer my questions and offer good advice on products based on my needs.
love Sam Ash Music, New Haven….!!!!
I ordered online and got great service and very fast shipping. Note to self: Check the Spam email box for order confirmation and shipping info…..
Nice people, good prices,!
The reason I’m giving Sam Ash a 4 out of 5 is because my choice of items were not in stock.
I noticed an exaggerating amount of guitars and everything else but I headed to audio and it looked dry. Not many interfaces to choose from.
But Dan from Pro audio took care of everything and helped me place some orders from the store online.
Very friendly guy also extremely patient with me please give em a raise will you!!!
Naw but seriously the guy was very cool about everything.
Usually if I have to order something, I’d do it on my own but he was really cool about assisting me. Thank you SamAsh
I really don’t know about this store. I only went there once to buy guitar strings
Too noisy for me. Got a gift certificate for my grandson, and was happy to leave.
Brought a Roland 150w bass amp in for sale and was denied a bid because “it has carpet upholstery and no one will buy it because it’s old” like i bought it myself ? And it took 25 minutes for paperwork to be processed on a pedal they bought from me, same process took less than 5 minutes for me at Orange GC. Never visiting Sam Ash again, Guitar Center(s) have historically treated me much better with instrument/gear trade-ins.
No one greeted me and asked if I needed help.
2. Greenwich Music
Address: 1200 E Putnam Ave, Riverside, CT 06878 , Artesa de Segre , Connecticut , United States
If you live in the area, this is the best place to go. Joe is knowledgeable, caring, and just a great person. He has helped my three children with instrument rentals, purchases, repairs, and lessons for all my years in Greenwich. His staff is wonderful and are always happy to help. Please don’t overthink this one…just go see Joe at Greenwich Music!
Bought a PRS SE guitar from them online. It was priced lower than other stores with the exact same guitar. It got to me quickly and it was boxed well. Very friendly customer service. I would certainly purchase from them again.
Great place for personalized service, because their prices are not any higher than big branch music instument stores. Just wish he carried more guitar selections. But has plenty of guitar needs for anybody local to Greenwhich, that otherwise have to travel for an hr or more to get quality strings, picks, accessories, or even in a bind for a part. Save gas and go here. No pressure great staff! Call first if you have a question on a need.
We were kindly helped in the store, but we were buying a guitar for our son and we don’t live in the US. We were having problems with internet so we couldn’t research correctly at the moment, but they assured that the amp could be used in 220 current. We arrived home and we connected the amp and it didn’t work. So the amp was burned. Apart from that the price was a bit higher than the same thing in other stores, it’s not nice to pay 50 dollars more, but that is just business and anyone can charge what they want. It was our fault that we didn’t do a good research before buying. But the very kind person that assured us that it would work because he used to be an electrician, and it only needed a basic adapter, was totally wrong and now we are home and we lost an amp, so we paid extra for the set and it didn’t work. You were very kind indeed, but please if you are not sure about something, don’t sell it. Because we lost money and we can’t go back because we don’t live there.
It’s a nice place! It’s a bit small but otherwise it’s nice.
Rudest customer service I have ever encountered. The man I spoke to on the phone yelled and hung up on me. When my daughter went in person to drop off the instrument for repair at the agreed upon time, he remained upset and kicked my daughter out of the store. Strongly encourage anyone looking to have their instruments fixed to look elsewhere. Disappointing experience to say the least.
Their hours aren’t very convenient and I was having a guitar strung and I dropped it off and I didn’t get a call before the store closed and then they were closed the next day Sunday so I didn’t get my guitar until Monday and that was extremely inconvenient. They also have a very small selection of basses.Update, they aren’t even open a couple hours on the 4th of July so I won’t get my guitar till Tuesday I am very upset with this store.
Terrible customer service. Called and said I would be by in 10 minutes for an emergency repair. Guy was nice on the phone. When I arrived 5 minutes early they had closed up and locked. Super helpful…
3. A Sound Choice
Address: 267 E Main St UNIT 3, Branford, CT 06405 , Artesa de Segre , Connecticut , United States
A Gem. The Owner Ken is hands on and very helpful.
I brought in a Bass a couple weeks ago for a neck adjustment and he set it up so well and finished the same day. I was amazed at the adjustment job. It felt like A brand new instrument and played like one too. I will bring all my basses to him for set ups.
I bought my first guitar from him when I was in middle school in the mid 90’s using piggy bank coins. Very nostalgic times. Great memories and still great service. A classic store through and through and we’re lucky to have him in Branford. Support local.
Great customer service. Very knowledgeable and a pleasure to do business with.
Great local place. Go to them for all my guitar needs.
Cool little music shop. Worth going and especially if you need a setup on your instrument.
Very convenient
When I can I prefer to spend my money at mom -n- pop businesses and A Sound Choice is a great guitar shop. Knowledgeable and they have a great selection of music making products. The corporate guitar stores don’t always hire staff that even know what a treble clef is so my advice is spend your money here.
4. Blue Bus Music
Address: 6 Prospect St, Ridgefield, CT 06877 , Artesa de Segre , Connecticut , United States
I can’t say enough about this place, it really is much, much more than your average music shop.
Owners Sanna and Patrick are kind, thoughtful and very customer focused. I purchased a beautiful Maton guitar and an AER amplifier there and also had Patrick do some work on my old Guild acoustic, and my experiences were extremely positive. Patrick took time with me and really understood what my goals were musically, and all his advice and recommendations were very useful. Sanna was also great, and always got back to me very promptly with any questions or concerns I had along the way.
Blue Bus also has a dedicated team of teachers that I also highly recommend, available to teach people of all skill levels.
They also have an “open mic” evening which has been put on hold because of the pandemic, but I know they want to resume it when things get better (which can’t happen fast enough).
It has been a real pleasure to support this local business, the individualized customer focus from them makes it so worthwhile.
Highly recommend!!
I bought a Maton guitar from Blue Bus. Excellent service, excellent product. I am highly satisfied and will go back to them for my future purchases.
A great local music store with a variety of Maton guitars, occasional performance showcases, and fab music teachers available for lessons.
Nice looking small shop with an interesting selection of off brand guitars. I always like when the smaller shops aren’t afraid to stock higher end gear. The selection of acoustic guitars especially. The pedal section could use some fleshing out.
Needed one string for my son violin rental. The lady was trying to sell me on a pack of strings that I do not need.
Bought a Maton guitar ….. company doesn’t have a clue on how to set a guitar up….. I have purchased no less then 50 guitars been playing for 50 years…. this company shouldn’t be allowed to sell guitars much less Maton .
5. Guitar Center
Address: 50 Boston Post Rd, Orange, CT 06477 , Artesa de Segre , Connecticut , United States
I’m closer to the southington store,But because the tech there is gone and they currently don’t have one i called the orange store and explained to kyle the tech what issue i was having with a new american strat i purchased.The repair went great and he also helped with a few questions i had.I highly recommend him and this location.
Love GC. Always have always will lol
Employees have lots of knowledge. No pressure. You can try any instrument you want. They have used instruments and sales all the time
One of the few music stores in CT. Decent stock.
Very nice people
I have been a regular customer at this establishment for several years now, and unfortunately I had a very poor experience tonight. I went to the store to rent out one of the practice rooms, and the customer service I received was very disappointing. After asking to use the room a few times, I was continuously put off impatiently for up to 25 minutes. After finally being attended, I was charged double the regular rate (20 dollars instead of 10). Very unhappy with this experience.
The worst customer service on earth.
How can you have employees that don’t know what a Mandolin is or if you have any in stock?