Premium music shops of Castellcir: Our Top-20 selection

Highest quality guitars, sold by a great staff at very competitive prices!

This guitar store is amazing! Great selection and knowledgeable staff!

Fabulous concerts in intimate surroundings. Guitar lovers’ heaven.

Had a guitar cable when I needed it.

Thé Owners are lousy business

No prices listed

Not many mandolins

I bought an EVH Wolfgang Special from Joe at Greenwich music that was used that they listed on Reverb. Joe is a stand up guy and was honest about everything and loyal to the customer. I Would definitely buy from Greenwich Music again!!

Needed a ukulele capo and they had it in stock. Very friendly and also great assortment of guitars, ukuleles, drums and other instruments. From what I can tell by pricing it’s very reasonable. Would definitely recommend if in or near Greenwich.

If you live in the area, this is the best place to go. Joe is knowledgeable, caring, and just a great person. He has helped my three children with instrument rentals, purchases, repairs, and lessons for all my years in Greenwich. His staff is wonderful and are always happy to help. Please don’t overthink this one…just go see Joe at Greenwich Music!

It’s a nice place! It’s a bit small but otherwise it’s nice.

We were kindly helped in the store, but we were buying a guitar for our son and we don’t live in the US. We were having problems with internet so we couldn’t research correctly at the moment, but they assured that the amp could be used in 220 current. We arrived home and we connected the amp and it didn’t work. So the amp was burned. Apart from that the price was a bit higher than the same thing in other stores, it’s not nice to pay 50 dollars more, but that is just business and anyone can charge what they want. It was our fault that we didn’t do a good research before buying. But the very kind person that assured us that it would work because he used to be an electrician, and it only needed a basic adapter, was totally wrong and now we are home and we lost an amp, so we paid extra for the set and it didn’t work. You were very kind indeed, but please if you are not sure about something, don’t sell it. Because we lost money and we can’t go back because we don’t live there.

Rudest customer service I have ever encountered. The man I spoke to on the phone yelled and hung up on me. When my daughter went in person to drop off the instrument for repair at the agreed upon time, he remained upset and kicked my daughter out of the store. Strongly encourage anyone looking to have their instruments fixed to look elsewhere. Disappointing experience to say the least.

Their hours aren’t very convenient and I was having a guitar strung and I dropped it off and I didn’t get a call before the store closed and then they were closed the next day Sunday so I didn’t get my guitar until Monday and that was extremely inconvenient. They also have a very small selection of basses.Update, they aren’t even open a couple hours on the 4th of July so I won’t get my guitar till Tuesday I am very upset with this store.

Terrible customer service. Called and said I would be by in 10 minutes for an emergency repair. Guy was nice on the phone. When I arrived 5 minutes early they had closed up and locked. Super helpful…

This is an amazing store with a fantastic service. I walked in looking for a new Sax and Mark and Lisa made it happen. They were super friendly, answered all my questions, and made my shopping experience a fantastic one. Thanks! I strongly recommend this place!

This is one of my Fav places to get all of my musical needs taken care of! friendly and knowledgeable staff! Great Rentals to btw

Great service. Got there right before the closing time. The owner was extremely patient.

Fantastic customer service! Great selection and super knowledgeable staff!

Best music store in CT and one of the best on the planet!

I recently made a significant gear upgrade and Martel really helped me out. If you’re into one-of-a-kind guitars or pedals, this is your spot. The relaxed store environment is conducive to trying out guitars, pedals, amps, ukes, whatever you’re into. It’s a unique store in the way it services both the high-end and beginner areas of the market (and in between). Nothing else quite like it in CT or surrounding areas.

Interesting store with some interesting gear. They don’t seem to carry Fender or Gibson. They had a stomp box manufacturing class going on when I visited.

As one reviewer already stated. They have a terrible return policy especially with online purchases. Good store as long as you know you’re going to keep the item but who really knows, its musical gear, its hard to tell if your going to dig it or not until you play it with your rig. Returning a pedal (or probably anything) is just not worth it due the return fees. 2 stars because I received it pretty quickly but definitely wasn’t packed that well. Without a doubt this will be my last purchase from this store. There’s plenty of other great stores to choose from that won’t bend you over on return fees. **Edit for response to the owner** Yes you do clearly state your return fees online. “Small restocking fee” is a bit of an understatement…your restocking fee is 10%. If I pay $250 for a guitar pedal. Right off the bat you’re keeping $25 of my return. I couldn’t imagine purchasing a guitar online through your store.

Purchased a guitar for 750, now walking out with 637. Unfortunately I was not told about a very unfair and sneaky return exchange policy until I had asked after already completing the purchase. Also could not see clearly a visible sign inside that states anything about a return policy. When I asked where the sign was upon trying to return this guitar he pointed to have a corner and I still did not see the sign. I do believe that a return policy sign should be at the register for full disclosure. The law does state you are entitled to a full refund if you are not told about the refund policy during the time of the transaction, which I was not informed of that. Limited selection and unfortunately subject to a very steep restocking fee or store credit, if you are a serious musician make sure you know this first as you know that buying instruments is quite expensive and it is hard to want to get locked into something that you do not truly love.

Great service and great guitars. Kenny is a good man.

A Sound Choice has been my go to place for all my guitar needs for more than 10 yrs. Great, friendly staff and most important they care and relate to my needs.

A Gem. The Owner Ken is hands on and very helpful.
I brought in a Bass a couple weeks ago for a neck adjustment and he set it up so well and finished the same day. I was amazed at the adjustment job. It felt like A brand new instrument and played like one too. I will bring all my basses to him for set ups.
I bought my first guitar from him when I was in middle school in the mid 90’s using piggy bank coins. Very nostalgic times. Great memories and still great service. A classic store through and through and we’re lucky to have him in Branford. Support local.

Very convenient

When I can I prefer to spend my money at mom -n- pop businesses and A Sound Choice is a great guitar shop. Knowledgeable and they have a great selection of music making products. The corporate guitar stores don’t always hire staff that even know what a treble clef is so my advice is spend your money here.

Cool little music shop. Worth going and especially if you need a setup on your instrument.

I had a great experience at JC Music approximately 1 month ago. I purchased an acoustic guitar for a very good price , which I am extremely pleased with. The salesman was quite helpful, and took alot of time with me explaining many of different things and answering all my questions.
In addition, I mentioned I had a mini-acoustic guitar which I hardly ever played, and he told me about their Consignment program. Well, fast forward…they just sent me a check for 60% of the sales price they were able to sell it for.
I will always shop at JC Music as they are honest, friendly, have a nice selection of instruments, music, etc…. I would also consider taking lessons if I get the time.

They got my elec. piano working again with a quick turn around and updated me throughout the process. Pro the whole way!

JC Music offers wide selection of products at very reasonable prices. They also have a great lesson program. Whether your a beginner or a more advanced student the teachers can tailor your lessons to that of your needs. I have been taking voice / guitar lessons at JC Music for a little over a year and could not be more satisfied. In addition to the lesson program they also rent instruments so that you can find what best suits you with out the expense of buying an instrument outright. Or if your looking to buy or sell any used instruments you can take advantage of their consignment program. Overall it is a great place with excellent products and a variety of services that are hard to find elsewhere.

Would like to obtain some nice brushes and some type of top hat set used and very sturdy since I break percussion instruments all the time when I perform?

My son, Roberto Luis and Rosa live in Meriden. Are you far from the mall? I have spent a lot of time jamming in Puerto Rico to salsa, merengue, etc but my favorite is funk like Buddy Miles.

My grandson really enjoyed the music lessons and they are very professional and knowledgeable. Highly recommend them.

This was a horrible expierence. They need to get their stuff together, they had already-sold instruments on shelf. They had an amazing guitar sale and when I went to buy, it was already sold! They got my hopes high and let it down and I will not give them my money any longer.

Completely disappointed. I placed an order in store on a instrument that was never placed with JC music. The customer service was poorly displayed and the options they gave us was not acceptable. I asked to speak to the owner several times and would not get on the phone and made his new employee talk to me. I ended up going somewhere else that was amazing

Never have any of the literature or instrument parts I’m looking for. Took 3 months to repair a trombone. I tried to return an item and they wouldn’t give me back the cash to go to another place. The owner has blatantly disrespected my mother on several occasions and doesn’t have much knowledge of much of anything outside of rock music. As far as i’m concerned, this is the worst music store i’ve ever set foot in and would not recommend to anybody.

Where else? Where else in the Danbury/Bethel area can you get all the music, Muzak, musique y musica Stuff and Expertise at all levels and for all genres that you may need?! Where, I ask you. Go ahead, try and tell me. But don’t try to tell me you’ll find nicer, more helpful staff than Sarah and Sophia and Juan and… Don’t even.

The People at Bethal Music Have always been unbelievable in finding any Quest i have been looking for. Super Friendly and Knowledgeable in all catagories. it has been a pleasure working with the the entire staff at Bethal Music.

Knowledgeable professional staff and instructors.

Just stopped by quick. Had a great hour. They are the best

Good info from employees

Instrument rentals are great for their prices

My boyfriend plays drums and needed drumheads and sticks. Went there for the first time and was highly impressed by their selection of products and how you could try instruments in the store. I do not play, however my boyfriend was able to show me some basic drumming techniques on store sets. Helpful, but not pushy, staff. Highly recommend to any musician.

Variety of musical instruments

Todo en musica

Its good. They still let you play with the drums

Constantly overpriced.

Staff is very knowledgeable especially Chaz! Sometimes the audio department only has one person and you could wait a while for assistance…other than that great customer service!

As soon as the sales person (once I was able to get ahold of one) caught onto that I wasn’t Steve Vai or interested in spending thousands of dollars, he quickly lost interest. I did end up making a purchase but the guy made me feel I was a huge inconvenience.

Wasted my time. I received an email coupon to bring in for a deal. There was no deal. They offered a price that was available at a nearby store.. A guitar center employee told me the coupon was good for 16 percent off but he did not apply it to the Sam Ash price. He also wanted all my private info if we were to purchase including home address, tele number, email. He told me it was for a credit check. I explained I wasnt asking for a credit check. I had my credit card and wanted to make a purchase. I should not have to be a part of their marketing schemes, and further risk my identity and potential safety, to purchase an item. I chose not to purchase the product. I have been a customer for ten years and the staff is pleasant, never provided personal info in the past, and this experience was disappointing. We drove out of our way to apply the loyalty coupon that was not honored, and to find we cannot even pay by credit card and avoid all the invasions. It felt like a one sided experience and different from what other music stores are doing.
I am concerned about the invasion that takes place when a credit card is connected on the store computer with a personal telephone and address. Perhaps Guitar Center can announce this to potential customers before bringing them to the store through advertising. My time is valuable.

Do not rent any instruments from them for your child’s school music program. I rented a Clarinet for my son, last year. Returned it at end of school year in June. They apparently screwed up the paperwork and I have been getting bills for this since last July, saying I returned a different instrument. Every time I call them they say their rep is looking into it. (Since July, and it is now late November…). Avoid buying or renting anything from this store at all costs!!!! You have choices, go to your local music store or Sam Ash instead.

Love the staff and selections of instruments. I’ve gotten repairs done there with my old drums and my guitars and they have the best expertise when it comes to repairing instruments. Bought my first guitar since 2009 from there and I absolutely loved the feel and playing it. Matt and Jim are awesome.

My husband has taken music lessons at MMA for awhile now, and is very pleased with the instructor. He has also brought several instruments there for repairs or to evaluate for purchase, and has been really pleased with the owner, Matt, who does the repairs. Matt is very knowledgeable & thorough, and is a great help to determine whether instruments on eBay or craigslist are truly worth it. His repair rates have been extremely reasonable too, and he’s even made some repairs for free just because my husband is a student there. All in all, we highly recommend Matt and MMA.

I’ve been a patron of the Middlesex Music Academy for over a decade. This is the place. THIS, is the place. If you’re looking for a tutor, repair or an expert opinion/guidance about music, THIS, is the place. You are not going to get the same care or interaction elsewhere; THIS, is the place.

For instances, their “repair guy” Joe Stereo, is the best. I have trusted him with my most beloved gear and he has treated my gear as if it were his own. He is aces. He’s always gone above beyond the call of duty in every conceivable way. Joe has worked on more than a dozen of my
instruments and I have never been dissatisfied in anyway.

Matt, the store proprietor, is a seasoned musician. He and his dedicated staff are generous with their knowledge and willing to work with anyone on any budget or otherwise to achieve their goals. I can’t say enough about this homegrown and beautiful establishment.

The bottom line, if you’re looking for a music store where you can build a lasting and worthwhile relationship with, then look no further than the Middlesex Music Academy. THIS, is the place.

The sales team made it possible for me to afford a piano for my son

I signed up for a piano lesson trial online. Their site is very confusing and it’s not clear if the lesson is in-person and online. I called them, left a message but they never called me back. In the day/time of the lesson, I called them 3 times because I was having problems to contact the teacher. The guy who works there, Jim, clearly doesn’t have any customer service skills. He was rude and unpleasant. He didn’t make any effort to help me, told me a was confused and nobody else had problems. I just canceled the future lessons there. It’s easier just hire a private piano teacher. Hopefully I will never have to deal with this guy again.

I would give Middlesex Music Academy a 0 if I was able to. I called to inquire about a $150 charge when I haven‘t been confirmed by John the guitar teacher. I made a request to Matt that Tuesday was my preference but John was booked so he scheduled Thursday at 6pm. I received a text and email from John yesterday that he had a conflict for Thursday and offered Friday. I responded via text/email that would not work and inquired if this was temporary or permanent to which I did not receive a response. I let John know this may not be a good fit then. I called today to have the charge refunded and Jim proceeded to call me names, saying I was yelling & screaming over the phone and I was being rude. No need to go into the dramatics but Jim needs a lesson in manners, telling the truth and understanding that being a manager does not give him the authority to behave poorly. Never once did I raise my voice but did correct Jim several times throughout the conversation all because i asked for a refund. Extremely unprofessional and a bad look for Middlesex Music all around. I will be taking my business elsewhere. Inexcusable & theater worthy performance by Jim today folks!!!

I paid $80 for a setup on a guitar and got it back with the strings a mile off of the neck and the floyd rose studs so high out of the body I could park a car under it. The bridge pickup was raised until it was practically touching the strings and the neck pickup was lowered to below the pickup ring. The tech then told me that 10-52 strings don’t exist. They’re light top heavy bottom and aren’t even uncommon strings. Every time I go there they give bad advice and clearly don’t know what they’re talking about. My friend tried to buy a tubescreamer (basic overdrive) and they tried to sell him a phaser instead (completely different thing).

Great people! Great service! Eric the manager was very helpful! Thank You!

This is my Toy Store, for Music Production.

Bought a used guitar here… service was great and the guitar was great for the price .

It’s always good to play with some gear before you buy it but it’s almost always a little more expensive than you’d hope

Excelente

I enjoy going to Sam Ash in New Haven, Ct because it is a more personal shopping experience compared to bigger music stores.

Employees are not interested in serving customers.

I was on hold FOREVER, and it was super annoying.

Used to be a great place to go browse.. now it’s like walking onto a used car lot.. within ten minutes I had 6 people asking if they could show me anything, one guy asking me twice.. I was only planning on buying a guitar stand, but was so annoyed I went elsewhere….

Great service! Nice friendly owner

Gil is a super friendly guy! My son really enjoys guitar lessons with him!

I have been taking piano lessons with Gil Flores @ The Music Score studio for the past 2 years and have had an excellent experience. Gil brings a wealth of musical experience and teaches in a very understandable, nonthreatening manner with reasonable expectations and positive feedback. Relates well to all age groups.

Very knowledgeable and friendly.

My daughter is signed up for lessons and her teacher is great (I hear the others are as well). Just try not to deal with the guy that owns it.

Arrived at 10:00am (they open at 10am, but not today). I waited and they finally arrived. All I needed was guitar strings, but they had none. What a waste of time.

I tried to return my daughter’s Viola due to the school no longer providing classes. It was a total nightmare to get an answer in regards to my credit. They are very irresponsible and I am very disappointed by the lack of care towards my return which was even misplaced! Mom and dad are not helpful at all and he should really look at keeping them home, they make things worse!

This is the ultimate local and online retailer in the business. George continually goes above and beyond any musical instrument retailer I have ever dealt with to make the experience shopping there the best. You can’t get the type of personal service and attention at any mega big box music store that George provides to his customers.

Great store. Knowledgeable staff!

Great help and knowledgable staff

Nice shop

If you’re not looking to go too far to get musical instruments. Look no further. Expensive though. But if you don’t care about prices, go for it. Not much of a selection though.

Meh

This place is just awful. The owner is so rude to us that i will never go back. We rented an instrument from him because our normal music store didnt have the instrument and when the instrument broke he said it was our fault and that it wasnt covered and then bad mouthed our local music store.

After going to this place; I must say I will never go back there again. The owner is so rude and disrespectful. Its not even funny. The owner needs get off his anthropocentric state of mind.

Mark and team do a great job, even for an amateur. They make you feel comfortable and their people are good. Glad I walked in and asked for lessons. Just an all around nice experience.

My kids enjoy their piano teachers

I want to give a shout out to the Music Center. My out of town husband needed to practice an instrument during an visit to CT, and at the last minute, the owner kindly arranged for a short term rental for him. During our pickup we couldn’t help but overhear the extremely high quality of teaching and student performance. Even more impressive was the joyful ambiance in this cozy, charming music store. It’s a gem and this community is lucky to have this resource.

Great place to get music!!

Great instructors. Great atmosphere.

Great place. Definitely stop in.

UPDATE: To clarify, the small bag of “trash” was a small bag of shirts and pants that were out grown and not trash which the owner stated several times and now denies. He also forgets that I was sitting there in my car for several minutes trying to figure out what the poorly sprayed wording actually stated or if it was just covering up something and i even took out the clothes in the bag and showed it to him but he didn’t care and continued to argue with me. Again, I had donated to this location before it was deemed abandoned and was accused repeatedly to get my trash out of there. I did go down the street and donated the clothes to Goodwill. The issue I have is how the owner handled the situation and the accusations that were thrown at me even when confronted with the proof that they were wrong and I was clearly trying to donate a small amount of clothes and left when asked. Move this very prominent former donation bin to the back our your lot or put a proper sign up, chain close the handle or just politely tell someone its closed.

This music center used to have a clothing donation bin out front which I have donated to many times before. It has since been painted over with illegible spray paint saying bin closed. I was standing by the bin trying to figure out what the writing said and employee came out and screamed at me to take my trash somewhere else and was extremely rude shouting at me like I was doing something illegal. He told me to bring my trash to Goodwill. Would never bring my kids here for their music needs with staff like this.

I came in for my introductory ukulele lesson. The place was a mess. The chair I was told to sit on had metal pieces sticking out the side. The AC was not on. The instructor informed me he had been playing uke for about 3 years. I was charged $50 and it was the biggest waste of money. I was highly disappointed.

This is a review for the musical forest cafe. I wish I could have enjoyed the food at this place, but this business is a mess. I came here a month ago on a Tuesday and they were closed out of the blue, so they granted me a 10% discount coupon for my trouble. I decided to give this place a try once again today so I called in advanced, but no one picked up the phone. I then googled their hours and noticed it said they opened at noon (I tried calling at 11:00 a.m.) but that they were opened today. To be completely sure about that, I checked their facebook page that stated, in fact, that they were open. When I arrived to the restaurant the owner greated me and stated that they have been closing on Fridays for the past 9 months and that I should have checked their facebook page prior to coming in here (REALLY?!). After explaining to him that I DID checked facebook he apologized and said he will change the facebook hours for his restaurant and offered to give me another discount coupon. I didn’t even bothered to take the coupon and left very disappointed by the lack of reliability and professionalism of this place and won’t ever be coming back. Places like this just reinforced my belief that going out of business is a conscious effort and wouldn’t be surprised if this happened to this cafe in the near future.

That was likely the most pleasant guitar buying experience I have ever had. I could not recommend patronizing this amazing store more. Thank you so much!!

I’m not sure how long this review will be, but I will say upfront that buying a guitar from DuBaldo Music was a great experience, from day one until I took delivery of my instrument, and beyond!

I ordered an Alvarez-Yairi Honduran series (FYM66HD) guitar from Pete at DuBaldo music in April 2021.

For those reading this review in the somewhat distant future, allow me to set the scene a bit:

There was a LOT going on in the world during this time. The COVID Pandemic was still raging, and supply chains were snarled at every turn.

Ports were closed, dock workers and truckers were striking or working limited hours under delayed timelines. Parts availability was questionable at best, etc.

VERY long story short: The guitar had to be hand built in Japan, then shipped to the west coast, then shipped to St.Louis, MO, then shipped to DuBaldo Music in CT before I could take delivery. All the while, considering the conditions of the world as described above.

Pete, Lisa and everyone else at DuBaldo music helped me along at every stage, kept me updated, empathized with and tolerated my frequent calls for updates, contacted the distributor in St. Louis on my behalf, and were generally very pleasant to work with over a period of just over one full year.

I will not pretend that I wasn’t itching to receive my guitar, or that the extended delay didn’t bother me. It was a maddening wait!

But I want to make it crystal clear:

DuBaldo music did their absolute best to get it to me as quickly as possible, considering the extremely challenging circumstances. I can’t say enough about their customer service. It was exceptional at every stage!

When I made my order over the phone, Pete answered all my questions and made sure I was comfortable with what I was ordering as far as the specs were concerned. We made a deal on a VERY good price, and the wait began.

I won’t bore with the details, but between Japan and Connecticut there were numerous significant delays. Mostly unavoidable and one or two caused by decisions that St.Louis Music made, and/or failed to communicate ahead of time.

Pete and Lisa worked through all of this for me deftly, and professionally.

I am not local to the store. I live in DC, about 6 hours away. When the guitar finally arrived, there were 3 in the order, and Pete and Lisa let me know that I could have my pick of the three. Instead of having Pete play them for me over the phone and choosing from pictures, I decided to drive up and try them out in person, and drive it home myself.

Lisa and Nick were more than accommodating, and I was made to feel very comfortable while taking my time to decide. All 3 guitars were incredible instruments and it was a tough decision. Nick provided periodic feedback and assistance as I tried them over a period of about 3 hours. I never felt rushed, bothered, or unimportant. They made sure I was attended to but was not hovered over.

They knew exactly how to help a musician pick an instrument, and it is clear that they wanted to make sure I was equipped to make the right choice, and leave satisfied.

On the way out, as they knew I was a visitor, they even provided local restaurant recommendations, since I had mentioned that I was making my best effort to eat at great places while I was on the road.

I was, and am still, very happy with the decision I made, and with the entire experience of buying from DuBaldo music.

I cannot recommend them highly enough!

My only disappointment was that after a year of talking to him several times a month on the phone, I didn’t get to meet Pete in person, since he was out sick the day I visited.

Hopefully he’s feeling better now, and if I’m ever back in CT, I’ll be sure to stop in and thank him personally!

Thanks again to Lisa, Nick, Pete, and everyone at DuBaldo for a trying, long lasting,, but ultimately completely satisfying experience! The guitar is utterly amazing and will be with me forever, as will the experience of shopping with you.

Fantastic service, fast shipping, and competitive pricing.

Great service

Used to go to guitar center all the time till one day the worker wasn’t there, gave a chance over here and wasn’t disappointed! Gave me help on my Billie joe Armstrong replica by installing a new neck and saddles and I have to say this has to be the best set up I’ve ever played, I feel like I’m playing a custom shop on a squier! Such great help, friendly faces and now my go to for setups and help! Have a custom Strat there being worked on and I can’t tell you how tired there gonna get of me bringing in guitar after guitar to get setup in my collection one comes back to me and I give them another the same visit haha, thank you Scott, Jackson and Tyler!! Feels like a family and not business and that’s the best type!

– Michael

These guys helped me get the perfect Christmas gift. The staff was helpful, knowledgeable, and pleasant to work with.

The best service on the planet. These guys are like music stores used to be

Great place but website could be better such as pics of some used equipment. I’m a drummer and would like to see what they have for new and used cymbals,stands,drum kits etc. And prices. I have done business with them and always had a great experience the reason for three stars is the website doesn’t do the music shop justice. All and all great store great people.

The cellos were in not in good shape and we had to pay a luthiere to redo repairs that were poorly done when we received the instrument.

I am writing a review for Emmet, not the store. After a ton of hassle with an online back order issue which the store had nothing to do with, and talking to 6 different people at GC customer service (not this store) this was the first person to actually seem like they cared and he went above and beyond to help me and get my order straightened out and shipped. I live in NH so I cannot speak for anyone else at the store. I hope they are as good as he is. I buy from GC all the time, their service/ support usually sucks and sadly I expect that after being a customer for so long. But stars for Emmet!

People helpful and friendly

I bought a Yamaha Pacifica the sounds she makes Daaaaam lol

Generic Guitar Center chain store. Staff seem mostly friendly and are very helpful. Not much else to say.

Nice place but not good on latest gear.

Needs more used Alvarez guitars.

Por

Extremely frustrating experience. Bought a keyboard piano here as a gift and brought it home. Usually I wouldn’t check the box but with warranty that expires I took a look inside to see there was no AC adapter for the keyboard. I called the store back after I had just purchased the piano maybe an hour before, and was told there was nothing that they could do for me. The fact that it didn’t have it included leads me to believe the piano was used in some way, because I’m sure it is included when it is originally packaged and shipped out, yet it was sold to me as new. I asked if they could even ship me the adapter separately and was told that they could not and could instead give me in store credit for the adapter. Now I have to order a third party adapter to put into the box to package up as a gift. Would not recommend purchasing anything with their poor customer service.

They didn’t seem to be in need of anyone’s business, so I didn’t give them any…

Excellent Quality of both service and instruments.

Very friendly fast and efficient service! I love shopping local

Very helpful.

Fast and friendly service

In store service is good but can never call the Hartford Rayburn Music. Electronic voice prompts to dial 0 for an attendant but when do so it says “Your call cannot be transferred” been a customer for about 3 years. Never could get done anything over phone. Have to visit store for everything.

trying to reach the store for the past 5 months. they are not responding to email or phone call. The phone service is also disconnected now.
we are left with no response and no refund.

STAY AWAY from this company! I rented a cello early 2019. We returned the cello in Aug 2019 and are still getting billed for it! I’ve called and left messages since no one picks up the phone in the Milford office where I rented and returned the instrument. No call back and monthly payments for the cello are still getting charged off my bank card. Had to file a complaint with my bank to stop payments. Terrible terrible business practice!

Stopped in store for first time to get a couple guitar related things. Super friendly and knowledgeable

They really helped on some amp repairs.

Fred Pedemonti no longer works there,that is why the 5 stars. Fred is scum.

First, the employees were excellent; friendly and helpful. I was extremely disappointed in the store itself. This was basically a dark, messy pawn shop, not the store I was familiar with from years ago. My only reason to go back would be to pick through dusty items to find something I might be in search of, more of an adventure.

Went in to sell my cello, the woman that was working there was amazing and very professional. She had to call the owner to ask about the selling price. He had her look up what my model last sold for on eBay (it’s 2021 my dude) and there were no matches so he had nothing to go off of. I paid $1400 for it, I was looking for around $500. He wanted to give me $50. An absolute joke. I’m not looking for top dollar but I’m also not looking to get completely ripped off.

Sent me a different accordion with no straps and a case that should of been thrown out

Closed even though the hours said it was open (3 pm on a Wednesday). The place looked like a hoarders attic. Absolute mess.

Grant did a great job assisting in a keyboard purchase.

The desk staff are welcoming, very nice, and patient.

My son meshes well with his piano teacher. She lets him play the kind of music he wants to play which I believe is important for helping to maintain interest and desire to play. His skill has improved greatly with her.

The artists who work here are very helpful and patient my partner and I will be back for sure and special thanks to the sweetie with Pink hair and the curly cutie for all your help

I whould l8ke to buy aking or yamaha euphonium