Discover the top 5 music shops in Choya

The best luthier in Bham. Expect a wait but it’s definitely worth it.

Staff is great

Bob runs a great shop that is centered around the customer and the instruments (in that order). Though he is busy about rebuilding or retooling and instrument he never allows his responsibility to distract from the customer. And once you by an instrument from him you are in the club and community that he has built in and around the store.

Friendly atmosphere and lots of instruments.

Good product, Good service.

I’ve never dealt with someone so rude over the phone. The owner tried to guilt me with sarcasm and acted like victim when I questioned a price. Full story: I asked to order a cello string. All was going well (owner answered questions about speed of shipping and availability of the string), but then he quoted a price ($81) that was far above what other shops charge. I said respectfully that “I’ve purchased the string for $45 at other walk-in shops” and he became sarcastic and argumentative with me, claiming he was “holding my hand” through the process, and said “Well, I have to pay $35 for this string so what do YOU think is fair for ME to make? $15? What is 35 + 15, huh? Ohhh, maybe $50 is more than you can afford?” A simple, “well this is my price” would have been fine as a response from him, but I felt disrespected so I hung up and decided I’m never going to spend a dime Homewood Musical Instrument Co. I advise everyone else to steer clear of this shop and the guy who owns it.

The owner is very nice, he stayed open late for me just to get guitar strings

Good selection of guitars. Good prices. Very nice owner

Really good help. Good prices and products given. Good advice for beginning guitarists. Would recommend this place for anyone.

Great people work there. Very helpful!

Great customer service

They awesome and they help out with beginner band

I called and they didnt answear

Attended a Breedlove Guitar Showcase. Art’s Music Shop in-store acoustic guitar lineup includes Breedlove, Michael Kelly, and Yamaha.

Wonderful customer service

Late or Cello repairs, They had my Cello for 2 days to reset the bridge (takes 15 mins) I had to pick it up and do it my self.

I laid way electric drum set I paid it off in 3 months when I came to pick up my drum set they gave me the display set on the floor they didn’t even bother to clean it and and dumped everything in the box and hand it to me, when I got home I was very disappointed so I called them and they said this is what you purchased. After long talk to their manager they decided to give us a new one. And send me a card for customer satisfaction to know how they treated me. If you’re planning to Layaway anything make sure to tell them I wanted to be a brand new never used and when you buy it open it in the store to make sure you get what you pay for.

No se los recomiendo, es mejor comprar en online

Excellent customer service and very friendly. They threatened me with a lot of respect. They gave me the best price I could possibly get. Thanks guys!!!!

This full service family owned music store is the best I have ever shopped at. The staff is very knowledgeable about the products and that is rare in this market of corporate box stores. Do yourself a favor and go see them before you make a purchase….It’s well worth the drive.

Dr. Mark Pyle
Florence, AL

I frequently shop at this store and have always been treated well. The workers know my name and are consistently friendly and helpful with great product knowledge.

Good service. Knowledgeable staff. Wish there was one closer to us!

This place is awesome, need customer service? DONE! Need a repair? DONE! Need to place an order? DONE! The only thing I did not like was the lack of extended range instruments. You will not be finding fanned fret, 28 fret, tap guitar, etc. You want those go to WARR guitars or order them off of a musicians website.

Good selection of musical equipment. Be prepared because they strictly enforce the muzzle mandate inside. They make you wear masks.

I explained to them thoroughly what I needed and they sold me the opposite! It all about sells and f**k the customers needs! Stay away from the southside location!

I would use profane language, but it would not adequately describe the crap this company pulled. Basically, I took my brother to trade a PRISTINE first-owner amp, and we could prove it, in for a Fender Hot Rod Deluxe, used, which is of equal value….and my brother coughed up $100.

I took off work to take him to initially buy the thing. I took off work to bring it in for repair when we discovered sticky crap on the power tubes, and I ended up working until 10PM thanks to these guys. They wanted me to take off work again, after having spent 5 hours in their store. I basically spoke up and said, he might be the customer, but I’m the wheelman, and I’m furious. I mentioned the fact of the wasted gas, wasted trips, and the at least 6 hours of driving they were expecting of me.

They checked OUR amp out very thoroughly, and even treated my brother like a criminal, saying they are getting his DL in case he stole it. SERIOUSLY people….

I tried to talk some business sense with them, asking them to do something for the trouble, and it would not have taken much. They said no. Then I asked if they can just reverse everything since ALL of the stuff was still in the store…. The guy made up a story of a law, which actually doesn’t exist, then claiming he has to charge extra to reverse it all. Guitar Center evidently doesn’t know about this (fake) law.

Not ONLY that, but the smug, d-bag attitude that the guy gave me when pushing my brother, his CUSTOMER aside to say “you don’t think we’re trying to rip you off do you?” He did this to put me on the spot, and tried to make me look like the bad guy.

In the end, my brother spent another $170 to get a new model. In the end, he got what he wanted, but we are both appalled by how the guy behaved to our faces. Beware, their used gear has NO warranty, but they represented at sale that they would ensure the gear works if something went wrong like the day we get it… Well… it did.

You don’t take someone’s $700 amp + $100 and then give them junk, and not try to do something proper after dragging someone thru hell. That’s the bottom line. I tried more than the guy at this store. You won’t catch us in that place again.

Considering the tens of thousands that my brother spent with other companies, Bailey Brothers missed an opportunity… Not good business. Dishonest, rude, and outright condescending. Smiled at us when we expressed our frustration with the runaround….

I came in here the other day and they were incredibly overbearing and checked in on me every 30 seconds. From the second I walked in they were all up in my face and insisted on providing an address and phone number whenever I paid which I fully expect to be sold somewhere. I don’t know if they’re struggling to keep the lights on or something but the amount of customer service was way too much and came across as pushy and rude. Literally just let me shop.