We love Preston Palmer Studios. Our son has been taking lessons there for a couple years now. He loves the rock band camp and has learned a great deal from the instructors there. They are also very helpful in the repair department and took their time teaching him how to change his guitar strings. The whole staff is very kind and great to work with!
It doesn’t matter what your question is or what your issue may be, either Preston or Brandon have the answer you’re looking for. Those two guys know music inside and out and they know instruments the same way. Aces-10 all the way. Don’t even bother going anywhere else. This is the only place you go to.
Great experience all around. The shop is an absolute “go to” place for music heads. I could not tell you how many conversations I have over heard between the staff and customers about advice that had nothing to do with selling a product. Oh and now they have Martin guitars, they are sweet and you gotta check these out.
My guitar was in for repairs for about 4 months. Almost no communication was provided about status of the repair work. It’s understandable with Covid making it difficult to have parts shipped, but the lack of adequate communication was uncomfortably disappointing. I don’t blame the young individual who was working on my guitar, but rather leadership who should have provided direction on appropriate and timely customer service communication. It doesn’t matter to me that it would have taken considerable time for repairs. But the lack of communication stating that due to a backlog in parts, and it was just a waiting game, would have been enough. A 30 second phone call every couple of weeks or so to advise a customer that no progress has been made is better than nothing…it would have been enough to have left my guitar there for months longer. The ironic thing about all this is that I really like the store and the people at Palmer Music, so I will most likely continue to purchase my music supplies from them and I hope my experience there was a one-off….
Usually busy because they’re good at what they do!
Talked to Joey in the store today. He took some time to help me plan for an upcoming purchase for our church. They have a large selection of all kinds of musical instruments and they do lessons, as well. Knowledgeable and helpful staff. Highly recommended! Thanks, Joey!
Go to GUITAR CENTER instead (you can actually have FUN there).
Went in expecting to buy a new guitar on 01/26/2023. The man behind the counter was very unfriendly & unhelpful.
I found one I wanted to buy but I just didn’t really want to give my money to a person who didn’t know how to smile.
Another employee walked by and was even more emotionless than the other guy. I left feeling very unwelcome.
I will not be back.
