Goshen: Overview of the top 5 music shops

they are SUPER friendly

Everyone at White’s have always been so friendly and helpful. They always help me find the right gear for my son. This time Mario found the perfect alto to fit my son’s
wants/needs and my budget. Thank you!

I went into the store with a small shopping list of beginning trombone student supplies. The place is so piled high with inventory that I just showed my list to the person at the counter rather than get lost in it all. I was really surprised to see so much in the shop.

He retrieved everything on the list in a matter of seconds and also showed us how to care for a trombone, using one of the instruments in the store to demonstrate. AND it all cost a little less than the same items cost on Amazon. I’ll definitely be back!

I have been going to White’s off and on for maybe 20 years? Some long-time staff are cool and extremely helpful, and I have also walked out when I was ready to lay down 7 to 800 bucks on a guitar because of the rude sales clerk they had at that time. They are the last of the local “mom & pop” music stores we’ve had in town over the years. I avoid Guitar Center with a passion and prefer to go to White’s when I can but, similar to Wal-Mart & Lowe’s compared to Ace hardware & your local department store (which there are few left), it’s hard to pay 5 bucks for an item you can get for 2 at the mega box store. Overall I like White’s but I have had a few bad experiences there (however the people who were rude seem to pass through, Guitar Center is almost ALWAYS rude as if it is corporate policy) in my experience.

Very knowledgeable. Direct!

Muy bonito

I ordered a piano book from this store and was told it would be there in two days. When I called to see if it was in I was told to call back. Well it’s been about 10 days and no book. when I called to ask about it the guy said still not in,.when I said do I need to go somewhere else to get it, the jerk says sure we’ll just cancel your order. Thanks a lot for wasting ten days of my life and now my granddaughter has to go to piano practice two weeks in a row without the supplies she needs!

Never has anything in stock. Had to go to Guitar Center’s Percussion Department for what I needed.

Be careful of the instrument rental contracts here, very shady. There are many other options to rent instruments from places nearby, and I would recommend going with a place like Guitar Center over this one if you want an honest and straightforward agreement. We were told by the owner, Robert, at a rental night that we pay monthly on the balance until the value of the instrument is paid off. When automatic payments stopped getting charged, we assumed it was because the instrument was paid off. After a year, we got a notice from a collections agency saying we owed almost $1000 in rental charges, without any prior notification from Whites music that there was still any kind of balance on the account. Whites music claimed that the reason charges had stopped was that the expiration date on the card expired, and that we would have needed to go in and state that we wanted to own the instrument or we would continue to be charged for renting. The owner, Robert, was very rude to us on the phone and hung up on us when we asked questions about the music contracts. Other workers there said the person in charge of sending out notifications of the account being past due had recently been fired and refused to say anything else about the notifications not being sent out. One worker, Joseph, stated, “Are you in the habit of not reading the fine print on contracts?” in response to inquiries. If you rent from this company, you need to read carefully and keep careful records. Their contracts are set up in a way to take advantage of people, with a stipulation in fine print saying that you have to take additional measures then what is told to you on first signing. Furthermore, they are not afraid to lie about their services or speak unkindly to customers. It is apparent that Robert sees his business as a way to make money and that is all. He does not care about his customers, and he doesn’t care to run an honest business.

Update: After reading the owner’s reply, you should know that they did not lose money on this deal. This is a shady comment in itself, because they are referring to a small fee that was paid to the collections agency for them taking on the account. White’s Music received a payment in rental fees of over $400 from myself and the trumpet was returned to account for the other fees. They made hundreds of dollars as a result of this deal, not including the value of the trumpet which they can now rent out again. The owner also mentions the contract continuously as a reason why it is okay to behave the way they did. My dilemma has, and continues to be, that I received no notification of any late fees before being sent to collections. This dilemma was never responded to and the owner did not make up for this oversight. This company did not go out of it’s way to help me with this matter. They took a lot of money from me and did it in a dishonest way. If you notice, the owner makes no mention of hanging up on me, being rude, or the comment made by the employee about how I should have read the fine print on the contract more carefully. This business believes that it is established and it’s long-standing history with the community can make up for poor practices, and that as long as something is written into a binding contract, they can swindle people however they want. Just because this company once had an honest reputation in years past does not mean it continues to be that way.

Recently my son purchased a new Gibson guitar online from this store.

When it was received it was in TERRIBLE condition. (shipped from a warehouse in LA) It had scratches, attempted repair jobs, it was most likely a floor model. My son was pretty shooken up as he had spent all summer saving up for a nice $2k guitar and was really nervous about returning or getting money back.

Our experience with Jason was 5 star. He kept us informed, offered a full refund with no condition we had to purchase again or only store credit. He also ordered a Martin D16 and inspected it weeks prior to us showing up to the store. We drove 2 hours to see the guitar and it was in perfect condition. He applied credit, left us alone in demo room to discuss it over (not pushy whatsoever) and by the time my son had made up his mind it was a done deal. We had an awesome experience with Jason and we would totally buy from his store again. Thank you! My son is extremely happy with his Martin.

Good customer service

Good service.

Great customer service and all questions were answered.

Very expensive

Good vibes. My favorite place to visit and play/listen. Hahaha, feel like a kid again when I’m there

Overpriced

Trying to buy a drum set and no one can really help or answer questions. Im here to but this thing now and the salesperson takes off. There’s only one other customer here and this is unacceptable.

I ordered some used inventory from this store and they shipped it to some random address on the opposite side of the country. When I called and found out that it was their mistake, the operations manager seemed as if it was his first day on the job and had little to no clue about what to do. It was almost like he didn’t know how to do simple math and figure out that I should be refunded shipping cost and tax amount for the purchase, he was only going to refund the item alone. Maybe he thought that I would be ok with paying the shipping for the random customer who got a free instrument. Never thought anything like that would happen in the first place, but I finally got my money after calling me back 4 different times because he couldn’t figure it out. Just dreadful, I wouldn’t recommend purchasing used inventory online from this Guitar Center.

But after shopping pick a movie on the way out go home cook dinner and watch a movie to your liking, not just whats on TV or cable.

Essential

Love redbox!

Outside of Walgreens

Prefer DVDs many I buy outright nearest location in Goshen for c.v.discs rent or buy; also online order! I reserve

Redbox is modern and convenient.
Sometimes a disk is scratched or a Redbox is out of order when you try to use it.
But all you have to do is call and report the problem. They have always reimbursed my money.. Phone number is on the red box.
Still, I really miss the selection and personal interaction of a walk in store.
Streaming rules!!!

It didn’t work

No movies

Great store and very reasonable prices. Tawnya & Adam are the nicest people you’ll meet and extremely knowledgeable. This is what record stores are supposed to be like!

Love this record store in DTV on Main Street. The owners are super nice and very helpful. They have a good selection of every genre. The used vinyls are always in great condition, with so many to choose from.
They also carry vintage clothing, very cute!
I just started my collection 9 months ago, and thanks to Velouria Records, it’s grown tremendously.
I can not recommend this store enough. If you haven’t yet, please stop in and check them out.

Great place

Nice little shop, very friendly atmosphere

Good selection!!! Great people!!!

Nice shop with a decent assortment of vinyl. Reasonably priced, too.

Very small, their “punk” section was unimpressive and so was the alternative selection