Great customer service as usual, I brought in a bass that I no longer use to put towards a microphone that I needed for the weekend. They gave me the best price possible for the bass and helped me find a microphone that I was more than pleased with. I really want to thank them for the help because I don’t know anything about what to look for in a good microphone. There’s a reason why I am a regular at this place, the people there are extremely helpful and more than willing to do so!
Eric your manager was very polite helpful in Fair I would do business with him again it was nice to be treated fairly great job
For all your musical equipment this is the place.
The only thing I can actually complain about doesn’t even involve the staff or product. It’s hearing stairway to heaven…the breakdown…leading to no solo…if i have to sit listen then lets hear the solo! Anyways yeah…there’s other songs too. Very patient staff. Kind helpful and a sense of gratitude for the shared passion. Next to an an liquor store, need I day more? Hah nah there’s good burgers adjacent. Wow what a review right? Should be able to review reviews… gg
Extremely knowledgable staff in the guitar / strings department.
As a drummer they have alot of different name brands in stock and the staff actually know what they are talking about
I went to Sam Ash music New Haven, CT, looking to hopefully purchase a banjo or gain some valuable information I might need to move forward. An employee named ”John” (Guitar department) was helping me through this experience. However, when I declined to purchase a banjo there due to several reasons, mostly their poor selection, he instantly became very rude and snappy and hastly ripped the instrument from my hand. This is definitely do to the fact these employees make their money via-commision. Guess John was just acting nice to customers and is not truly a sincere helpful guy…
Merchandise walks out the door with disgruntled employees and no one seems to care. I had recently checked the website to see if they had what i was looking for and it said limited stock. Fair enough so i call the store and yes they confirm there is one left. After sitting in traffic for almost an hour and a half because the closest sam ash is quite the drive for me, i finally get there and it is nowhere to be found. They made a feeble attempt at offering to order it and take something like 9 dollars off which basically amounted to not paying the sales tax but i would now have to wait several more days and make the long trip out there again plus i would have to pay for it now for them to order it. Needless to say I declined and left disappointed. But the next week out of curiosity i checked the website and sure enough it says they have it so i call and and the guy says no we had one but our old manager took it but i can order it for you. Again i would have to pay in advance and it would take a week to ten days. So several weeks later yes it’s still listed on the website but is not in stock and no one seems interested in restocking or updating the website. Needless to say i go to guitar center which is about 5 minutes away from me. They’ve been friendly and helpful when i order things it takes maybe 3 to 5 days depending on the items and they actually restock their inventory. I gave sam ash 3 tries and they blew it every time. Go to guitar center in Orange CT not sam ash in new haven.
Edit: This review was written over ten years ago but a small edit and it has now posted as recent. Not sure why but that’s not why I’m writing this edit here. This review being posted prompted a manager from Sam Ash to contact my father (who has the same name as me) to try and address whatever issue prompted the negative review. My father called me to let me know and told me the manager would like me to call him. Well… I’ve called around 6 times now and can’t get through, it simply hangs up on me after pressing #2 for a manager. I decided to give the 1-800# a call to see if they could connect me to the New Haven store manager because it kept hanging up on me. Guess what? Twice I called the 1-800#, twice they hung up. At this point it’s comical. I don’t even really remember what my issue was when I wrote this review but things must not be any better down there at Sam Ash since I can’t even contact anyone. Keep up the great work guys.
Original Review:
“You want a real review then look no further. When you walk into Sam Ash it is like walking into a garage sale. Used products trying to be pawned off with brand new retail prices. Almost everything I purchased from Sam Ash had to be returned or replaced. Customer Service hah! Forget about it. Some preemie-punk band wannabees who know only what their 1978 computer programmed screen tells them on how low they can go without making a commision. If you are a novice they will clean your wallet without even blinking! Do not buy into their trade-in program HUGE let down. They will not take anything!! You are better off going to the local pawn shop with your gear. I brought in a workstation worth triple what I was trying to trade for and they looked as confused as George Bush at a press conference and still would not trade. Do not waste your time with this Flea Market! Do yourself a favor and make the extra trip to Guitar Center or if you need orchestra instruments see your local music shop you will be 100% better off. I am a 25+years musician and HAVE NOT and DO NOT work at any music store so what you read is the truth do with it what you want.”
3. Music Sajo
Address: 37 Culloden Rd, Stamford, CT 06902 , Hârşova , Connecticut , United States
I have been going to JC Music for many years and will continue to go there for my musical needs.I find that I am able to find and buy whatever I need at reasonable prices and quality.The staff is friendly and knowledgeable and my experiences there are always enjoyable.Thanks guys ,You rock!
Thanks for the easy transaction and the great horn.
Definitely would recommend this store, I’ve bought a few instruments and books from them and I put a guitar and some accessories up for consignment which sold relatively quickly. It’s a great store and I’ll continue to shop there for as long as I live in Meriden.
Would like to obtain some nice brushes and some type of top hat set used and very sturdy since I break percussion instruments all the time when I perform?
My son, Roberto Luis and Rosa live in Meriden. Are you far from the mall? I have spent a lot of time jamming in Puerto Rico to salsa, merengue, etc but my favorite is funk like Buddy Miles.
My grandson really enjoyed the music lessons and they are very professional and knowledgeable. Highly recommend them.
This was a horrible expierence. They need to get their stuff together, they had already-sold instruments on shelf. They had an amazing guitar sale and when I went to buy, it was already sold! They got my hopes high and let it down and I will not give them my money any longer.
Completely disappointed. I placed an order in store on a instrument that was never placed with JC music. The customer service was poorly displayed and the options they gave us was not acceptable. I asked to speak to the owner several times and would not get on the phone and made his new employee talk to me. I ended up going somewhere else that was amazing
Never have any of the literature or instrument parts I’m looking for. Took 3 months to repair a trombone. I tried to return an item and they wouldn’t give me back the cash to go to another place. The owner has blatantly disrespected my mother on several occasions and doesn’t have much knowledge of much of anything outside of rock music. As far as i’m concerned, this is the worst music store i’ve ever set foot in and would not recommend to anybody.
5. Rayburn Music
Address: 22B Andover Dr, West Hartford, CT 06110 , Hârşova , Connecticut , United States
Very friendly fast and efficient service! I love shopping local
Very helpful.
Excellent Quality of both service and instruments.
Fast and friendly service
STAY AWAY from this company! I rented a cello early 2019. We returned the cello in Aug 2019 and are still getting billed for it! I’ve called and left messages since no one picks up the phone in the Milford office where I rented and returned the instrument. No call back and monthly payments for the cello are still getting charged off my bank card. Had to file a complaint with my bank to stop payments. Terrible terrible business practice!
We rented a viola from Rayburn. The first viola wasn’t put together right (something to do with the bridge). after switching to another viola we realized the bow doesn’t quite fit with the viola.
we rented from the music store in the center and it was a great experience but pricier. though Rayburn isn’t cheap either
they will be replacing the viola once more, lets see how it goes this time…
In store service is good but can never call the Hartford Rayburn Music. Electronic voice prompts to dial 0 for an attendant but when do so it says “Your call cannot be transferred” been a customer for about 3 years. Never could get done anything over phone. Have to visit store for everything.
6. The Music Shop
Address: 405 Queen St, Southington, CT 06489 , Hârşova , Connecticut , United States
Very helpful staff and kids get to play the demo keyboards which only sparks their creativity and musicality and that’s a bonus in my book. They also offer lessons here and have a huge selection of guitars and instruments can be rented or purchased. Will be visiting again that’s for sure!!!!
Been going to this store for over 20 years. Great service, friendly staff and they do the best repairs around. Scott is very knowledgeable and always takes the extra time to help you out. Prices are great as well. There’s a reason they are still around in a time of superstores and online shopping.
The best service on the planet. These guys are like music stores used to be
The cellos were in not in good shape and we had to pay a luthiere to redo repairs that were poorly done when we received the instrument.
Great place but website could be better such as pics of some used equipment. I’m a drummer and would like to see what they have for new and used cymbals,stands,drum kits etc. And prices. I have done business with them and always had a great experience the reason for three stars is the website doesn’t do the music shop justice. All and all great store great people.
7. Bethel Music Center – Instrument Sales, Rentals, Lessons and Repairs
Address: 273 Greenwood Ave #101, Bethel, CT 06801 , Hârşova , Connecticut , United States
Competitively priced, a wide variety of sheet music, and great lessons.
Very nice staff. Helped with my wife’s flute!
Staff is friendly and helpful! Bought a used violin for my granddaughter, brought it back to trade it in, was given a fair trade in price, will be picking out a new used one!
Just stopped by quick. Had a great hour. They are the best
Instrument rentals are great for their prices
Good info from employees
8. Pat Russo Music LLC
Address: 424 N Colony St, Wallingford, CT 06492 , Hârşova , Connecticut , United States
My daughter is very shy and introverted but the staff of Pat Russo Music brought her out of her shell quickly and the improvement in her singing voice was very clear. The teachers here are all VERY talented and VERY connected to what they do and who they do it for. I feel very fortunate to have found these guys. If you aren’t sure where to go for lessons, start here and make it easy on yourself!
Pat Russo is an amazing guitar teacher! From the first time I met him he was very nice and approachable! He really gives a 100% to make sure you learn something new each lesson. He gladly will teach you any genre of music you want and will use your favorite music to improve different skills on guitar. He is unlike any other guitar teacher I’ve seen. I definitely recommend him to anyone trying to learn guitar at any point of your life!
Pat started teaching me about a half a year ago and has done wonders. He has taught me things that I love from the Beatles to the Yardbirds. He always cracks a great joke and always easy going. He never judges anybody. He cares about your progress and wants you to be the very best guitarist, bassist, or singer that you can be. He teaches you the stuff that you want to learn. If you wanna get music lessons, don’t go to guitar centre or anybody else. If you really want to learn how play guitar, bass, and more, go to Pat Russo Music School!
9. Music & Arts
Address: 315 W Main St, Avon, CT 06001 , Hârşova , Connecticut , United States
What a lovely little shop! Large enough to be knowledgeable and thorough, but small and intimate enough to be attentive from the moment you walk in the door. We worried that we would pay more of a mark-up for violin gear in a brick-and-mortar store, with so many online retailers, but the margins were so slim, and the ease of having things in-hand that day made many of our purchases from M&A the obvious advantage. Free to browse and “play” all we want!
Great
We rent our kids’ instruments from Music & Arts, Avon. The staff is always very helpful and knowledgeable.
An error in judgment when I decided to place an order for them to send out my two guitars I STILL to this day can’t string myself worth beans. Decent store for the most part but what really got me sore was the fact that the clerk said that they send their instruments out to a repair tech in E. Hartford but then found out that for whatever reason they have to send the guitars to a tech in BOSTON and the woodwind and brass instruments are the only instruments they ferry back and forth for repairs to EH. Misleading and wonder if it were intentional or whether or not someone else over there neglected to tell him that the different instruments get repaired at different locations. Not my fault I didn’t get the right info but certainly my fault I opted to not take my precious guitars back before the start of business last week so I could either try once again to string them myself or have someone else nearer to me I’d forgotten momentarily about do it for me instead. Ideally I’ll see if I can learn the proper way to string them from now on to save on the cost and also to not feel helpless and at the mercy of someone else whose repair shop happens to be out of state yet.
I really don’t like there! The drum teacher charged me for 3 times but only want to teach twice! The attitude of stuffs were not nice either! So horrible!
Will never take an instrument there for repair again. They still have the instrument after more than a year, cannot give me an answer as to when it will be ready & don’t seem to care about customers. Repeated calls and visits only result in messages left for manager who never gets back to us. Seriously think twice before ever purchasing or getting service at this store.
Dont try guitar lessons in this location.piano teacher may come for quitar lessons and teacher may change soon, we may work 3 months for refund.
