My son bought his first guitar here. He loves the staff.They are very helpful and polite. He even takes guitar lessons there. Worth the drive from anywhere.
The best music store! Staff is helpful and knowledgeable about the instruments. They have great prices. The best place for your musical needs.
Nice enough folks. The store seens really bare compared to what it was like 2 years ago..
just went by there to by my sons xmas. There phone was disconnected and they werent open ehen we got there.
2. Valley Piano Co
Address: 3515 W Main St, Russellville, AR 72801 , Horia , Arkansas , United States
I love these guys! Great products @ competitive prices and very knowledgeable of products they sell. 5 + stars.
Loved it! They have a great selection of not only pianos but guitars, amps and a lot of other accessories. The staff were very friendly and helpful!
I stopped in there for the 1st time and spoke to Brian and he helped me with buying an Amp for my Guitar. Very good Price and the Customer Service was Great!
Great people, a very old store
I went into to buy a guitar. Very small selection
Lots of sheet music and DVDs but it is all on the computer today. Wonderful people. I wish them well!
My visit was to test the integrity of an electric guitar I had. Spoke to the guy behind the counter. (The one with the gray streaked goatee). Told him I was preparing to sell it via Facebook, and all I want to do is see if it sounds as it should. He said it was ok I was like great thanks. The buyer was from outta town and was shopping for guitar supplies. She had just bought amp still needed a cord possibly more. Asked her to meet up there since she was just down the road. She wanted to go in do to the rain. Instantly he started ranting that he’s a business man a professional and I was shady for what I had done. I was very polite. My reply ( I’m sorry I brought you a customer sure she meet up with me to buy a guitar for cheap but she still may need something) she was there for his childish act. ( she replied I do need a cord) He didn’t even bother to respond to her. He looks at me says someone smells bad like cigarettes… Wow 0 stars for your sir. Where’s your public relations at. Your welcome for that sell.
3. Music City
Address: 5121 Warden Rd Suite A1, North Little Rock, AR 72116 , Horia , Arkansas , United States
Great staff, amazing products. Best music store in NWA
Guitars galore. Mostly stratocastors
Great people, honest and helpful.
I went in to donate a 100 year old saxophone, and have a guitar evaluated. I had done plenty of research on it and had a good idea of the value.
They came in looked at it and gave me an honest opinion and price. So nice to find someone like that.
Pretty nice place! First time I have ever been was last week and was surprised at how pretty the inside of the building was and the nice selection overall. They have some beautiful guitars in there that take up an entire wall!
My only two complaints is the drum section is cramped in a corner, and I wasn’t approached or asked if I needed help a single time. There was one other customer in the building besides me and there was around four employees by the counter. I walked around the entire store for about 30 minutes and not a single time was I asked if I needed anything.
Not a major deal. Nice store and I will be back!
Been forever since I played drums the employees are top notch
Good middle of the road goods.
Helloooo arkansasmusicworks,
helloooo Mrs. Christina Baker,
My name is Ümit Özkalender and I ordered on 02/23/2017 via ebay.de (germany) 3 Dimarzio Steve Vai Guitar straps. After my shippment is not arrived, I wrote an email to you. NO ANSWER! Then I get in touch with ebay custom care. They told me, not to open a case! They get in touch with you! 30 days later after purchase and payment with PayPal, they told me that a case was not opend and my money was gone! PayPal do the same, what those useless, zero function ebay custom care do! Then I wrote you a couple of emails. NO ANSWER! No Shippment tracking! No replacement! No refund! NOTHING !!!
Soo, my 1st question is. Are you a serious company? And if you a serious company. Do you have any idea what custom care is? Grab the money and out of sight, out of mind?
And, my 2nd question. I want the guitar straps! Does that mean, I must pay one more time and hope it will be delivered! This time! Maybe?
Hope you have an good answer!
Regards
I’ve got no shippment and I was not refunded! That’s a fact! Don’t matter if it’s one or two years ago!
The manager/owner with the flat cap and black/grey beard couldn’t care less about customer satisfaction. He tries to rush customers into buying equipment, and is extremely rude to you if you don’t buy something right off the bat. I’ve witnessed this every time I’ve been in the store. I would highly recommend seeking a different music store with a competent manager that doesn’t solely care about taking your money. He is unpleasant to be around and lacks simple business concepts. Bottom line, there are plenty other music stores in NW Arkansas that will prioritize your satisfaction — don’t waste your time here.
They ended up not being able to fix my guitar. Horrible. They scratched the finish on my custom guitar. Didn’t put my pickups back on correctly, or even all the way. They also thought my input jack was glued in, when it clearly isn’t. Made a passive-aggressive about the guitar. Don’t take your instruments here.
5. Palmer Music Company
Address: 1131 Front St, Conway, AR 72032 , Horia , Arkansas , United States
Been looking for a good shop to take my Martin to. These guys are really professional and know what they are doing. I’ll definitely use these guys again.
Very prompt and professional experience.
Will return soon!
Great folks and nice selection! Thanks for rewarding me for my military service!
I was looking at electric guitars and they didn’t offer to let me plug any of them in. How are you truly going to know if you like one or not if you can’t hear the sound.
Usually busy because they’re good at what they do!
My guitar was in for repairs for about 4 months. Almost no communication was provided about status of the repair work. It’s understandable with Covid making it difficult to have parts shipped, but the lack of adequate communication was uncomfortably disappointing. I don’t blame the young individual who was working on my guitar, but rather leadership who should have provided direction on appropriate and timely customer service communication. It doesn’t matter to me that it would have taken considerable time for repairs. But the lack of communication stating that due to a backlog in parts, and it was just a waiting game, would have been enough. A 30 second phone call every couple of weeks or so to advise a customer that no progress has been made is better than nothing…it would have been enough to have left my guitar there for months longer. The ironic thing about all this is that I really like the store and the people at Palmer Music, so I will most likely continue to purchase my music supplies from them and I hope my experience there was a one-off….
Went in expecting to buy a new guitar on 01/26/2023. The man behind the counter was very unfriendly & unhelpful.
I found one I wanted to buy but I just didn’t really want to give my money to a person who didn’t know how to smile.
Another employee walked by and was even more emotionless than the other guy. I left feeling very unwelcome.
I will not be back.
Go to GUITAR CENTER instead (you can actually have FUN there).
