Where to find the best music shops in Long Hill? Top-15 options

Nobody has more attention to detail, and delivers such flawless results as Bill. I did all of my own luthiere work for many years before meeting bill and now I won’t let anybody but him touch my stringed instruments.

Excellent work fair prices. The end.

As a person with much computer knowledge but lacking in the audio department, the team at 1428 has been EXCEPTIONAL with advising and consulting me in the right direction.

Many places will happily let you overspend for something you do not need and I am finding that to be the opposite here.

I’ve been in automotive sales since 2003 and can be very troublesome as a client, I am handled very well here.

The owner is a scam artist. I would be very cautious about letting him work on any equipment that you have put money into.

We just love our St. Lucia Blue U3! It took some time, thanks Covid, but she is finally home and we couldn’t be happier! The piano is just beautiful, sounds beautiful, and feels beautiful!!! The team at Caruso couldn’t have been nicer, even with me bugging them constantly! Even the piano movers were excellent. I couldn’t recommend them more!

Amazing Pianos and for your perfect Melody

Somewhat unusually perhaps, most of this firm’s sales occur online. Their pianos are shipped nationwide, and clearly they offer a high-quality desirable selection. At least one of the owners is a member of the Piano Technicians Guild (PTG), and much of their restoration and rebuilding work is done in-house. Being relatively close by, I was able to try some of the pianos and bring along a technician myself, but those who are ordering online are encouraged to independently select a PTG technician to review the instrument. This business does not operate in the typical used-car-sales mode in that the prices are fixed, and trade-ins are not routinely accepted. In my opinion this is respectful of both parties and allows both to have clear expectations. The website is kept up-to-date on the status of individual pianos in their inventory.

I went to their store and also called them multiple times showing interest in one of their pianos. Despite the fact I showed interest and called/messaged multiple times on a piano, that piano was sold to an online buyer. There was no follow-up or a courtesy call to let me know that the product I was eyeing was gone or was about to be sold.

Nevertheless, I think that they have a good variety and a great knowledge base on pianos. I wish they were a little bit more responsive and courteous as buying a piano is a big purchase and takes time and thought.

EDIT: After my initial review, Caruso Piano contacted me and let me know that they have not reached out to me due to not getting a piano that was comparable to what I was looking for. Which is understandable. I truly appreciate them reaching out to me. I have to write that I learned a whole lot about piano buying from them when I first went to their store. I wish them good luck and hope they continue to be successful as a local business.

UPDATE October 5 2018: Richard Caruso promptly called me the day after I posted the review below. He apologized again, and very willingly reimbursed me for my travel expenses. I feel this was the ethical and right thing to do, and am glad that he made things right with me.

Original review: I flew in from Chicago to try out a Steinway B I had on deposit. The staff knew of my travel plans, and were very hospitable and welcoming. The piano, however, was noticeably out of tune on my arrival. While more accomplished pianists might not have seen that as an issue, it completely stopped me from getting excited about the piano. No sale for them, no new Steinway for me.
They were apologetic and realized their mistake when I pointed this out, but were unable to get the piano tuned while I was there.
This is a shop with perhaps good intentions, but they completely dropped the ball in this instance. I’m writing this review because I don’t want this to happen to anyone else.

I purchased a used U1 3 years ago from Carusos.

Please be aware: these are GREY MARKET pianos. They were originally built and sold in the Asian market. You will have proof when you remove the knee board and see the holder for the lease agreement. And due to that fact, the wood of the pianos is dried to standards for Asia. Not the U.S. or Northeast U.S.

I do like the piano, BUT I and my piano technician are having a heck of a time keeping the damper pedal from squeaking BADLY.

I had the piano saver system installed almost immediately. It has helped the piano hold tune very well.

But because this instrument was not built to the specifications of an American instrument (or North America) it is expanding very badly from the humidity.

I have a dehumidifier in the room with the piano, no heat or doors or windows near it. And I have my technition here AGAIN trying to shave down the knee board to try and eliminate this terrible groan/squeek.

My opinion? Buy a piano through a local piano tuner/technition or through a referral from a tuner tech. If you are going to purchase one of these grey market instruments bring your tuner with you. Pay them for their time and have them tune the instrument you choose BEFORE you give Carusos your money.

Please promote cheyenne!!!! I called the store and the customer service she provided me was something you don’t see everyday. Cheyenne even gift wrapped my sons new drum just so he could have it as a great surprise for Christmas. Do whatever you can to keep her around she is worth it.

I have been coming here for eight years now, and this place really feels like home. Wouldn’t go anywhere else for my music needs!

Music & Arts is wonderful!! Everyone is so nice & helpful. They have an excellent deal going on when you sign up for lessons – you can get $100 off a keyboard or a Free guitar!! I definitely recommend taking lessons here, renting or purchasing an instrument. ★★★★★

This store usually has my sax needs.

Music instructors are the best.

Good music instructors, great service and great staff.

Buyer beware!! They charge you for lessons in advance! Staff up front can be RUDE! They give you give you misinformation and it costs you!

No ukulele’s or song books for ukulele’s even thou they advertise that they have them.

I rented an instrument for my son there over a month ago. The instrument was supposed to be delivered directly to the school but never arrived. Over the coarse of 2 weeks I called 3 separate times to inquire when the instrument would be delivered and was told “I don’t know, we will call you back” every time. We never received a call back. When I called today, the woman told me that they ran out of the instrument I ordered and they have no idea when/if they will get more in. They didn’t call or email me to let me know the instrument was back ordered and THEY STILL CHARGED MY CREDIT CARD HUNDREDS OF DOLLARS for the rental that they didn’t/couldn’t fill. Their customer service and transparency needs alot of work.

Awesome! Awesome! Awesome! Have had numerous instruments overhauled here. They sound like new! Great selection of instruments and the knowledge and helpfulness is second to none!

A great local business that always has everything I’m looking for. Would highly recommend.

I arrived when they opened which was on time and prompt. (Also, the only store in the area that opens this early! LIFE SAVER!) The woman there was EXTREMELY knowledgeable on all the equipment in the store. She knew exactly what I needed and when she didn’t have a full 10 pack of reeds, she made one for me. The prices were fair and I had the option of purchasing pre-owned items at a lower rate! She also had a little dog that she let my younger son pet while we were there. As we were leaving, someone was coming to bring in their unused instruments for the buy back program. Polite, fast transaction, educated, and helpful. Parking was directly in front of the building, easy in, easy out. I will be returning here for all my kids instrumental needs!

Absolutely awful owners were nasty and they charged way too much for a simple repair just go to music and arts its easier and cheaper

Simple advise dont scream at your costumers to get business

Terrible customer service. Took my flute to get repaired and instead of just simply fixing what needed to be done to it I was told I shouldn’t have bought an off brand flute. This was all I could afford at the time (as a teenager). I am looking to invest in a new one but honestly it is no ones job to criticize the instrument I have. I waited for the repair to be done and called 3 different times on it. The repair person got sick which is understandable. When I called the last time they said it was finished and I asked why they never called me to let me know they said that I said I was going to come in regardless. Which is true. But still does not explain why no one called me. Overall a bad experience. Was treated very poorly and will not be going there again.

Great lessons, friendly environment, incredible music. Highly recommend.

Great lessons for all ages, good gear, super friendly teachers.

The people here are friendly, knowledgeable, supportive and very helpful. I have been taking bass guitar lessons here and am absolutely amazed with my progress. Besides the one-on-one lessons, I also enjoy their group sessions where we get to learn and practice songs together. I also bought a couple instruments, strings, amplifier and some accessories from them at great prices. If you want to take lessons on any musical instrument, or want to rent or buy any musical instrument, I highly recommend the Music Bureau, conveniently located at Salem Four Corners.

This business has changed hands a few times. But still has a great selection of core instruments and accessories. Also offer lessons.

I didn’t come to purchase any thing but the employees were more than happy to show me their selection and teach me about the purpose of the parts on the guitars/bass.

Really great place to stop by and get an instrument. The prices seem a bit higher but the quality is surely within the quality you’d expect.
I bought a ukulele here and the quality and sound lived up to the price.

Great service! Nice friendly owner

My daughter is signed up for lessons and her teacher is great (I hear the others are as well). Just try not to deal with the guy that owns it.

Very knowledgeable and friendly.

I tried to return my daughter’s Viola due to the school no longer providing classes. It was a total nightmare to get an answer in regards to my credit. They are very irresponsible and I am very disappointed by the lack of care towards my return which was even misplaced! Mom and dad are not helpful at all and he should really look at keeping them home, they make things worse!

Arrived at 10:00am (they open at 10am, but not today). I waited and they finally arrived. All I needed was guitar strings, but they had none. What a waste of time.

I’m not sure how long this review will be, but I will say upfront that buying a guitar from DuBaldo Music was a great experience, from day one until I took delivery of my instrument, and beyond!

I ordered an Alvarez-Yairi Honduran series (FYM66HD) guitar from Pete at DuBaldo music in April 2021.

For those reading this review in the somewhat distant future, allow me to set the scene a bit:

There was a LOT going on in the world during this time. The COVID Pandemic was still raging, and supply chains were snarled at every turn.

Ports were closed, dock workers and truckers were striking or working limited hours under delayed timelines. Parts availability was questionable at best, etc.

VERY long story short: The guitar had to be hand built in Japan, then shipped to the west coast, then shipped to St.Louis, MO, then shipped to DuBaldo Music in CT before I could take delivery. All the while, considering the conditions of the world as described above.

Pete, Lisa and everyone else at DuBaldo music helped me along at every stage, kept me updated, empathized with and tolerated my frequent calls for updates, contacted the distributor in St. Louis on my behalf, and were generally very pleasant to work with over a period of just over one full year.

I will not pretend that I wasn’t itching to receive my guitar, or that the extended delay didn’t bother me. It was a maddening wait!

But I want to make it crystal clear:

DuBaldo music did their absolute best to get it to me as quickly as possible, considering the extremely challenging circumstances. I can’t say enough about their customer service. It was exceptional at every stage!

When I made my order over the phone, Pete answered all my questions and made sure I was comfortable with what I was ordering as far as the specs were concerned. We made a deal on a VERY good price, and the wait began.

I won’t bore with the details, but between Japan and Connecticut there were numerous significant delays. Mostly unavoidable and one or two caused by decisions that St.Louis Music made, and/or failed to communicate ahead of time.

Pete and Lisa worked through all of this for me deftly, and professionally.

I am not local to the store. I live in DC, about 6 hours away. When the guitar finally arrived, there were 3 in the order, and Pete and Lisa let me know that I could have my pick of the three. Instead of having Pete play them for me over the phone and choosing from pictures, I decided to drive up and try them out in person, and drive it home myself.

Lisa and Nick were more than accommodating, and I was made to feel very comfortable while taking my time to decide. All 3 guitars were incredible instruments and it was a tough decision. Nick provided periodic feedback and assistance as I tried them over a period of about 3 hours. I never felt rushed, bothered, or unimportant. They made sure I was attended to but was not hovered over.

They knew exactly how to help a musician pick an instrument, and it is clear that they wanted to make sure I was equipped to make the right choice, and leave satisfied.

On the way out, as they knew I was a visitor, they even provided local restaurant recommendations, since I had mentioned that I was making my best effort to eat at great places while I was on the road.

I was, and am still, very happy with the decision I made, and with the entire experience of buying from DuBaldo music.

I cannot recommend them highly enough!

My only disappointment was that after a year of talking to him several times a month on the phone, I didn’t get to meet Pete in person, since he was out sick the day I visited.

Hopefully he’s feeling better now, and if I’m ever back in CT, I’ll be sure to stop in and thank him personally!

Thanks again to Lisa, Nick, Pete, and everyone at DuBaldo for a trying, long lasting,, but ultimately completely satisfying experience! The guitar is utterly amazing and will be with me forever, as will the experience of shopping with you.

Prompt and professional! Recently purchased an SBMM Majesty guitar online and it came in perfect condition with Dubaldo only upgrades, Will definitely recommend them and will be making more purchases in the future. Thanks Dubaldo team!!

That was likely the most pleasant guitar buying experience I have ever had. I could not recommend patronizing this amazing store more. Thank you so much!!

Great service

They don’t normally carry the highest end instruments, but they’re price competitive on all they carry, very helpful, and best of all honest and trustworthy. My son had guitar lessons for years and loved it. Repair work, mods and set ups are top notch.

Why is a guy in Melbourne, Australia giving a music shop Southington, Connecticut a five star review? Well I grew up in nearby Bristol and got a number of the guitar books I still use from the Music Shop about 20 years ago. But the real reason I’m giving a high rating is for the help they’ve offered my mother. I left my Les Paul behind in Connecticut and during Melbourne’s Covid lockdown got back into guitar. I asked my mother if she could send me my LP, and, having no idea what to do, she went to the Guitar Shop. They helped her pack it up and told her exactly what to do to make sure it arrived safely, and it did! Then, a few months ago, while cleaning out my late grandmother’s basement, my mother found an old parlour guitar. She went back to the Music Shop and they gave her advice about whether it was worth fixing up and shipping. That guitar just arrived at my door today in great shape.
Thanks so much guys!

Brought in a trumpet with a stick mouth piece. They were very nice and were able to remove the mouth piece quickly. Great customer service!

Great place but website could be better such as pics of some used equipment. I’m a drummer and would like to see what they have for new and used cymbals,stands,drum kits etc. And prices. I have done business with them and always had a great experience the reason for three stars is the website doesn’t do the music shop justice. All and all great store great people.

The cellos were in not in good shape and we had to pay a luthiere to redo repairs that were poorly done when we received the instrument.

Woodbury Music is the best shop around of all of your instrument needs! The shop owner Dave, is both friendly & knowledgeable! I have gotten both common things done (fixing of saxophone keys) as well as unusual things done (fixing of a dulcimer bridge) and everyone has always been great! I have also taken lessons for almost three years now, and my teacher Mike is not only a dedicated teacher, but also a very talented professional. Stop by and check it out!

Great honest shop here. Had a great online interaction with Dave via email. Want to know why I trust them? Because they talked me out of a purchase. Ha! Thanks again!

A hidden gem UPSTAIRS. Don’t miss it. Dave the owner is great, and talented. Patrick Gill is the PREMIER guitar TECH in the whole northwest CT region. He works miracles at a very fair price. Excellent teachers, Will for piano and keyboards and Mike for guitar and bass. Better check them out. I only trust my guitars to Dave and Patrick. Won’t go anywhere else. Seriously.

Nice people, great family business

Bellers music is family own and operated, what a great family to do business with. I truly love their customer service and how they treat everyone that walk to the store. I have bought a few instruments from them(bass guitars) and also they are my #1 stop for repairs on any instrument. Bellers have a great selection of accessories and replacement part. If they don’t have what you are looking for, they can get to you at a reasonable time and price. It seems to that they want to build a relationship with you before anything. AAA+++++ Business

Great place for music lessons!

The older guy really helped me with my guitar! He was so nice!

All of the staff, from folks at the register to the instructors to the director of music education, are professional and knowledgeable, with a warm welcome to boot!

My daughter loves her piano lessons at Creative Music Center.

Rude. Terrible service. man had no knowlege of his products and prices were too high

Terrible, definitely wouldn’t recommend it to anyone in this planet or another. I originally paid through Groupon just to see if the classes worked out for my son. I paid for 45 mins and they only gave me 30mins classes for my son ,that should of been the 1st red flag. But then they make you sign a paper and they ask you to put a credit card info even though I paid for the 1st month in full. So we tried that 1st month and decided it wasn’t for my son,he didn’t like it.so then I thought I was done with this establishment and they kept charging me even though I was done with them clearly, scammers.terrible customer service!

Brought my daughter’s flute in to be repaired. Over a month and they never touched it. No time table given for when they would fix it.

Recorded our CD there some years ago and still the best sounding recording I have heard…its all about the ear and ability on the person behind the board not how fancy the room is

Easy to work with. Everything we record down there ends up sounding really professional.

Paul will get it done for you! Thanks…

It is good music store with little cheap prices. I bought Yamaha piano two weeks ago and it is wonderful.

As a former employee I felt it to be a very welcoming environment. There were times that it did get busy but we did our best to help every customer that that entered and greeted them as they entered. It’s nice that it was a small store that way it could provide more interaction with customers which lead to some very fun conversation.

helpful staff , now rentals are online only and pickup in store.

Sales staff were not super knowledgable. We rented our son’s violin for school through them and billing was always an issue even though it was on monthly automatic payment. Glad the saga is over.

Thank you for your service n attention. Thank guys for helping me to pick the perfect gift for my wife.

The prices are ok. The parking can be tough. The person working the desk was dismissive of my questions. Not a lot of inventory on display. They seem more about instruction.

WARNING! WARNING TO PARENTS!! DO NOT USE THIS SHOP FOR RENTALS! Should be ZERO stars.

We rented from here for 5 years, the first 4 went off without a hitch. This year has been an absolute nightmare. We rented two instruments, same address, same name, same payment. ONE account had no issues, the other the local store put in the wrong address (where we have never lived). Over the last 4 months I have called their headquarters, left messages, emails, etc. trying to get a paper bill MAILED so that I could pay whatever was owed. They were incapable of sending this, and every time I called in could not even find the right account or would tell me everything was fine and they did not know why I was being contacted. When asked why they could not have looked at our other rental account for the correct information they were stunned into silence. Absolute incompetency from the sales staff all the way up to the billing department supervisor who assigned our missing “account” to a collections agency and then gave us the WRONG agency. Save yourself the trouble and stay far, far away from here.

Very bad and rude customer service, hang up my phone.

Don’t rent any instrument from this place. People are very rude. Calling customer service takes forever to get someone on the phone. Unfriendly customer service, supervisors don’t want to talk to customers. Find another place to rent instruments for your children.

awesome place

Scotty is always a big help!!!

Wonderful staff!

I’d probably avoid these guys if I was you.

Was very unhappy with our experience with these people. Would definitely not use them ever again. They were very curt and not willing at all to help with our issue. Would avoid them and cannot recommend them at all. Really, really disappointing.