They did a great job repairing our Korg keyboard. They are very helpful and friendly. Thanks!
We were treated with kindness and support
Just bought a beautiful console Piano here by Mr Collin !! I love it . Highly recommended this nice place .
As the parent of a middle school musician, this store is convenient for us and will order something quickly if they don’t have it. I haven’t been thrilled with our music lesson experience (some seem over priced and its rare that you get your full time due to so many lessons scheduled) am not sure that we will continue with lessons if we can find alternative. However, my son thinks his saxophone instructor is great and that’s an important part of the experience. He needs to be comfortable with who we use.
Does not have guitar nuts..
This store is probably better suited for school aged musicians. A majority of their business is with students and they seem to provide great services. In terms of buying a guitar, there is not a great guitar selection, nor do the employees seem too interested in selling guitars. If you are a guitarist or a starting guitarist I would seek advice or expertise else-ware. This store seems more interested in selling what they already have rather than making sure the guitar is the right choice for the person. Which granted is most stores, but I have heard of them suggesting right handed guitars for lefties regardless of which position is the most comfortable to play. This school of thought is antiquated and a red flag in my opinion.
If I can give ZERO stars I will without any hesitation. They have the worst staff with major attitude issues. You walk in as a customer and ask them something, they get irritated for “doing their job”. Guess all they want to do is listen to their iphone and spend free time there !! There is a guy by name “Josh” – he is among the worst ! The second is his manger I guess, the one with the long hair. I don’t want to even remember his name. When my daughter’s flute was repaired and sent here (5 visits and yet they don’t have a clue what’s going on), these guys acted as if Kirkwood store is responsibile and was extremely disresepctful. Throwing the client files on the table and one guy almost approaching me (Josh) with an attitude to confront. The other guy with the long hair started yelling and pointing fingers. My daughter and I exited with embarassment. This is what we get for being a customer for 5 + years. Kevin from Kirkwood store on the other hand is very gentle, helpful and completely customer oriented. Middletown store – no wonder has only few customers or students walking in even before COVID. The staffs there definitely need customer service training and importantly emotional intelligence. A bunch of arrogant inexperienced men showing their anger and frustration in life on customers ! Pathetic & Horrible !! Stay away from this store if you want a good customer experience overall.
Horrible store. Worst customer service and prices in the music business. This place reminds me of Accent Music….terrible. Selection is poor and prices are for the rich. I will NEVER go back into this store again 🙁
BnB Music is worth the drive. I will be commuting for my music needs from now on.
Horrible customer service. Don’t expect a call back cause u will never get it accept from Mike, best one in there. Ended up dealing with the Camden store where they are fantastic, helpful and never made me feel like I was a problem while trying to make the right decision buying an instrument.
I am so thrilled and delighted with my recent flute repair by Mike Hammer. I have a 1987 Muramatsu professional flute, that now looks and plays like a brand new instrument thanks to Mike’s excellent handiwork. He has a vast array of precision tools which enable him to be attentive to every detail. I also appreciate the time he spent in instructing me in proper care of the instrument to preserve its condition. Many thanks Mike and best of luck with your business!
Date of performance 06-19-21: One month prior to our wedding date, we contacted Adeline on Gig Salad to perform the ceremony music for our Wedding. I cannot say enough good things about Adeline and her performance!! Throughout the planning processes, she was prompt to respond to all of my inquiries and met with us over zoom since my husband and I were novices to hiring a musician for an event like this. Not only did Adeline bring ideas to the table but she was also open to learning a new song from the recessional piece of our wedding (“Sign, sealed & delivered” by Stevie Wonder). Adeline definitely added that extra element to our wedding to make it truly magical!
The gentleman assisting me was absolutely a delight
Phenomenal store, excellent staff. Been there for over 10 years!
Nice instrument’s, specially warwick basses. Some good Boss pedals, one guy part of the staff not too nice though. They could do better receiving customers. Closing the doors of the music school on your face doesn’t seem like a charming or effective welcoming strategy.
Played several acoustic by Guild and Takamine. Enjoyed myself.
Staff is awsome !
Not good…. I am new in town and looking for a new music store and when I arrived here the store was dirty with parts and equipment laying on the ground. Then when I found someone and asked about a mic stand they showed me they only had 1 which was way over priced for a cheap stand then when I went to ask another question I was ignored so I just left… I really wish I could have utilized this store instead of driving to guitar center 🙁
The staff at Accent Music on 202 has little concern with customers needs. I was given every excuse in the book why my item was not ordered from the manufacturer when I could have ordered it myself and gotten it days ago. No tracking #? No ETA? No resemblance of customer service. I’m sure they like to sell things but just not to me.
Dropped off an instrument for repair. Told an estimated 2 weeks. Called after 1 month and could not even get an answer as to if the instrument had even been looked at! There was no one at the store that could even answer a question as the three staff members I spoke to stated they had no idea! Horrible customer service!
13. Music & Arts
Address: 4707 Kirkwood Hwy, Wilmington, DE 19808 , New Castle County , Delaware , United States
My oldest came here for lessons and we purchased an intermediate trumpet back in 2019 that we were very happy with. Fast forward to 2022-23. First we bought a Yamaha intermediate trombone but the mouth piece was missing so they gave us a replacement “in kind”. This fall he dropped it on the ground and ovaled the shaft. This is where the fun begins. I drive the 30 min to the store and ask for a replacement, but they can’t find the sale in their system. I remembered the issue with the missing mouthpiece and the replacement. Unfortunately the clerk couldn’t get the internet to work to verify the size and sold us the large shank. Wrong! So now I have to spend another hour there and back just to return it. Amazon was more helpful but a search revealed that the “in kind” replacement from a year ago was a cheap version and the wrong size. They got me twice. Thankfully this is the last kid so I won’t have to go there again.
Appears to be primarily focused on school music.
They only sell small ticket items in store, but they will order whatever you want.
Terrible service. My girlfriend takes her son here for guitar and the teacher stood them up 5 different times and they didn’t reimburse her for 3 of those 5 classes. There staff told her son not to attend the class on 12/21/18 and his mother called to confirm this and the staff member failed to contact her back and when the teacher showed up to teach the lesson he decided he was not going to refund the lesson. When I say stood them up 5 times I’m not saying he called them 20 minutes before and said hey I can’t make it. I’m talking about them driving 45 minutes away just to find out the guy isn’t even there and failed to tell anyone. Is this good customer service? Is this fair ? You charge people 30 dollars for a half an hour and you don’t even show up?
This low rating is not a reflection of the Kirkwood Highway store personnel but rather Music & Arts Corporate and their “customer service”. We have been a customer of the store for years including lessons, instrument purchases and instrument service and repair. Everyone we’ve ever dealt with IN THE STORE has been lovely, helpful and knowledgeable. At the beginning of the summer we signed up for weekly lessons for half of June plus July and August in preparation for marching band season. I cancelled, in store, (on August 13th)our weekly lesson effective end of August and specifically requested that the auto debit be cancelled effective immediately as we had already paid for August. In spite of that we were charged for lessons for the month of September. I called the store immediately and was told they had cancelled the lessons on their end but were experiencing issues with a new company-wide system. They put through a request for a refund that day. After a week I called the store again and told them the money had not been refunded. They assured me it had been reported to corporate and that was all they could do from their end. Today I called the corporate number and experienced the worst possible customer service. The woman was cranky and short with me right off the bat and would only tell me that a refund would take 4 weeks. When I asked why she said, “that’s our policy”. She had not bothered to ask my name, my location or any dates. When I requested confirmation that the refund was in process she reluctantly took my information and treated me like I had interrupted her lunch break. And then, she told me she couldn’t tell me anything, had no idea if my refund request had been made, told me to wait 4 weeks and call back. When I said that wasn’t a good enough answer she told me I’d have to call the store. So, total waste of time, including the 15 minute wait on hold. I did call the store back and though they were apologetic they could not do much as they have no control over the refund process. Kevin, the store manager, took all my info again and said he would email the lesson coordinator and his district manager and would let me know if he had any further information. I understand this has happened to a number of customers which is outrageous. In this day and age how can a large corporation not be able to timely cancel an auto deduction or at least have a system to log refund requests and be able to tell you if the request has been received? Further, why the hell would it take 4 weeks to refund my money? Absolutely unacceptable. I can’t imagine we would deal with Music & Arts again and certainly would not recommend the company which is a shame because the employees and teachers are great. Seriously, who wants to deal with illegitimate automatic deductions from your bank account???For that matter who wants to loan M & A’s $150. (interest free) for a month at a time??? Imagine if you had 2 or 3 students and were out $300-400 for that amount of time?!? Ridiculous!
Upon my arrival, at the Wilmington DE location, I was greeted with the clerk pulling out rubber gloves. At first, I thought they required a rectal exam of their patrons. I was then told I needed to wear gloves to peruse their books. I walked out and went down the road to Accent Music and purchased what I needed. I’ll never spend another dime at M&A. Let’s support the rational.
I took my martin acoustic to chuck to have him set the string height. chuck is a great guy and really is professional. he did my work in a timely manner and fair price. he now has a new customer for all my guitar needs.
My Gretch has never sounded better!!! Highly Recommend this shop!
My acoustic electric (Breedlove Solo C350) was having an electronics malfunction that I couldn’t figure out and I happened to find CKuz Guitars and decided to give it a try. Chuck went all out to diagnose the problem (rather than simply assume the pre-amp was shot and charge me the premium). In two days time, he identified the problem as a wire that shorted out and had it replaced and ready to go all for a very reasonable price. Also, he was always reachable over the phone, which I really appreciated. I’ll definitely be heading over to Chuck’s shop next time I have a guitar repair beyond what I can do on my own.
