Osceola County: Overview of the top 3 music shops

BEST customer service! Adina, the store manager, worked with my mother for many weeks arranging the shipment of a Bari sax for me to try out at the store. Then, Adina and her colleague Tyler, spent hours of their time helping me decide which Bari was the best fit for me. And finally, the price was great! Adina even found a discount for me. I am thrilled with my new instrument and I highly recommend Music and Arts. No need to hesitate, this store is awesome.

Great service and prices

I went here with my daughter and the manager, Adina, was very helpful and attentive when helping us pick out a flute and such. She used all the knowledge she had to help. It was a great experience.

Not much they can for me

In store service is perfect but online customer service takes forever. Order status not always exact they will say “preparing order” while the item has shipped. But at the end you will get your item

First time their. Looking for kids guitar lesson book. The staff was very helpful and took the time to assist us. Found what we were looking for.

In my experience, this company does not excel in customer service. They appear to lack the necessary skills to engage effectively with customers and often fail to pay attention to their needs. My daughter had a particularly frustrating encounter where she felt her time was wasted, and it seemed as though they never bothered to verify that they had the correct information for us. Given these issues, I cannot recommend them.

Visited this business with my daughter. She wanted to purchase a guitar. We did like the selection and the layout of the show room. However, it seemed no one could be bothered to give us a second of their time.. When we decided on what we wanted we literally had to get an associate to answer some questions. It was like pulling teeth. We did end up buying two guitars. ( Cuz hell I used to like it too). I asked if there was a veteran discount. To which no one at the front of house knew or not. No attempt for add ons or accessories. All I’m saying is if you want a cold experience this is the place for you. Not really digging their vibe .

They need more than one employee out front to help customers. Was in line for 30 minutes waiting….

Also, after we were dealt with we were promised that our order would be received within a week but as of now it has not shipped and it has been almost 2 weeks. I am getting fed up.
DON’T SHOP WITH THIS COMPANY