Premium music shops of Outeiro: Our Top-5 selection

Wow! A candy store for musicians. I could not believe how many excellent guitars there were to choose from. Something in everyone’s price range. The staff are friendly and responsive too…hard to find these days.

Great service & huge selection A super place to get instruments, trade old gear, or sell unused musical items

Houston

Professional service, and a lot of equipment in stock.

Great selection and great prices. Very helpful and friendly staff.

Awesome!! Geeat music shop. Good service by employers

Poor customer service. Salesman was disrespectful. Had to walk out on a purchase. Very disappointed.

I’m sure this will be looked at as the “just a bad experience review” but I’ll just lay it out and let you decide.

Monday – Brought my bass in to be setup. Waited about 2 and a half hours to be told that they don’t do setups in house. I was also told it would take at least a day.

Tuesday – called in in the afternoon and it still wasn’t picked up.

Wednesday – had a gig Wednesday night. Called at 1. Asked if my bass was picked up. I was told it wasn’t yet. I responded sayibng that I needed my bass for gig. Do not send it off. I show up at the store at 7pm that night to pick up my bass. The store clerks tell me that my bass was already picked… At 12 and whoever was wrong. The clerk tried to call the guy who does their setups and it went straight to voicemail. He told me that he could rush the setup and could have it back early Thursday. I decided to just to borrow my guitarist’s bass and pick up my bass Thursday.

Thursday – I show up to the shop at 7pm. My bass is behind the front desk waiting for me. I tell the clerk that I’m here to pick the bass up. He hands me the bass and tells me that i denied service so nothing was done with it. I left the shop with my bass in hand and never stepping foot in that shop again. I’m also sending my students elsewhere.

Update: my bass is chipped…

I brought a Martin GPC15ME a few years ago and it was mainly kept in storage. This is an $1800 guitar brand new. I went to this newish Duluth location hoping to get $1000 minimum which is less than 60% of new cost. They offered me $750. Don’t go here if you have a gem. Find another place.

Great customer service, your new to go place for musical instruments!

Muy amable la encargada, exelentes productos.

Super nice folks. Very fair and respectful. If you need something new or pre-owned give Joselito Music LLC a chance. Thanks Jose!

We came here to get some music supplies on a Tuesday at 2:30 pm. No one was there. We drove quite a few miles and nothing stated the store would be closed. So I see no option but a 1 star rating here.

Love this local shop. Unique vintage instruments for viewing.

Great place to get a nice guitar.

The instruments here are in great shape and you can get new or used things. Vintage Music also has how-to books on many things. This store has a higher string instrument selection than wind instruments. There is a great variety of guitars and fiddles though! The owner John Grimm is very helpful and kind.

I was disappointed with the repair work done on my guitar. It wasn’t a horrible job but it wasn’t a good job either.

The luthier wasn’t able to polish the frets because they didn’t have any high grit sandpaper so, I had to “polish” the frets with my strings from play wear and now my frets are “polished” very unevenly.

He seemed to do an okay job with the fret leveling and crowning but there are still some noticeable corners on about half of the fret edges and especially on the higher frets where people usually don’t play. (You can tell how he had it laid on the table because one side is relatively smooth and the other looks like it barely got any attention along with the nut which is just as sharp as before)

He also got multiple dings and scratches on my guitar neck. Which I personally don’t mind on the specific guitar I sent in, but I would be quite irritated if it happened to a higher end guitar. (It’s named ‘Rawhide’ which explains the guitar well)

So, pretty much I paid for an incomplete job where if I had the proper tools I could have done it myself and probably much better.

I’m not trying to start anything and I don’t want to get the Luthier in trouble, I just want to see quality work from the Luthier so *if* I ever bring in a higher end guitar I won’t have to sleep in fear worrying about possible damage.

My recommendation for the Luthier is if someone pays you to level, crown and polish frets, make sure you have ALL of the necessary tools and really take the time to do a good job on ALL of the frets. Also make sure to keep the guitar safe in the process.

If I had known what to expect for what I paid for, I would have pressed the Luthier to finish the job, but at the time I didn’t know what high quality frets were like.

Lastly, on an unrelated topic that really goes to personal preference, they require masks to enter the store, no exceptions. I don’t support being muzzled for a virus with a 99%+ survival rate and even 95%+ if you’re over the age of 70, where it’s so “deadly” you require a medical test just to see if you have it, and asymptomatic spread has been proven to be extremely rare, if not just another myth to keep us living in fear.
But to each their own.

Went to store this morning at ten after 11 and no one was there.

I’m very disappointed in this “business” we had taken a family heirloom to him to be repaired, he said it would take two weeks. Hey, great you got a deal. Let’s go ahead and pay for it so you will have the money on hand to pay for the parts and your time. Three weeks later we have to call and the guitar still isn’t finished. Four weeks later we call once again it’s still not done. I go to the “business” to see if it’s even been touched, and low and behold it had not. He had already told us that sales from other people come first with it being around the holidays. Wait wait so a sale that was already made gets placed last?! That was my daughter’s Christmas present as well to hear the guitar play once again that her papa had gave to her 10 years ago, then he pasted away. I will never trust this place again repairs or to buy from!

A fantastic experience overall, very knowledgeable, friendly staff (Alex was my sales guy and was really great). Great selection, especially PRS, and tons of stuff that you just don’t see everyday. Great place to buy a guitar can’t recommend it enough.

Great selection from PRS to Jackson Guitars. Great folks too. Thanks to Alex for helping me out.

Today was my first time visiting. If you’re a guitarist, you have to add this shop to your list. Staff were extremely helpful and cordial. My favorite part was how they tuned each guitar before I played. Great shop, great experience, great guys.

Have not been there but looks like six string heaven!

My husband plays guitar. We have been to several guitar stores in the metropolitan Atlanta area over the years. He is very active in the market owning a collection high end guitars. We called and made an appointment with Jeremy. He exceeded our expectations, took care of all his concerns. Jeremy is knowledgeable and his customer service was excellent. My husband was allowed to test the three guitars he was interested in. If there were any adjustments needed to the action, truss rod etc. they took care of it on the spot. Jeremy ensured that nothing could scratch or damage the guitar while we played it, we appreciate this. Other stores do not do this. Any guitar costing over $3000.00 gets pleked , and they offered a quarterly string replacement. You don’t get that anywhere else we’ve been. The store is very well kept and organized with a great selection of everything guitar. We will be a repeat customer because of the excellent service and environment Jeremy provided. Thank you Jeremy job well done!

I took two of my guitars to be setup. They did an amazing job. My strat was virtually unusable beforehand. They made some adjustments to the pickups and it’s like a whole new instrument. All my guitars will be going to them from now on. I’ve tried several luthiers in the area, they’ve done the best job.

Went in yesterday and had a terrible experience. I have purchased high end guitars all over the country and never experienced such rude and condescending people. Don’t waste your time going there.

CAUTION!!! Ben Calhoun tries to swindle customers into making unnecessary repairs or modifications for his personal financial gain with his bogus guitar “appraisal” service.

I bought a guitar and had it shipped to Nashville with a 72 hour approval period. They were good to overnight it to me. I decided not to keep it and overnighted it back. In addition to my overnighting it back, I offered to pay for their portion of the shipping to me. They said not to worry. That’s because they were about to stick me a “restocking” fee of $375! Add my $84 to overnight it back and I had the pleasure of trying and returning a guitar for a mere $459. They tried to justify why in a couple of emails but sorry, I will never see this as anything but less than cool.