Fantastic place and the owner Chris is a really awesome person.
My 11 year old is just starting cello lessons, and Chris has been great to work with getting him set up with his first cello! We live out of town but our instrument was shipped to us no problem. It’s a quality instrument and the rental program is very fair with payments going to the eventual purchase of the instrument. Highly recommended!
Great Customer Service.
Ronald Sachs rehaired my bow last time and they have been extremely friendly and courteous every time I’ve been by. I would give them five out of five except I turned in my bow for a repair a month ago and they called two weeks ago to say it had been broken in half because they mailed it to their north side location in a softer package, not the PVC tube, and it got crushed by the USPS. It wasn’t very nice but I had it for 20 years so while it is cheap to replace, it had a lot more sentimental value. They said they would call in a week and now it’s been two with no call back so I want you all to know you need to insist on the PVC shipping tube with every rehair. It’s a good store but I will now proceed with caution.
I was very excited to go up here and rent my daughters cello but the feeling did not seem mutual. It May have been the fact that I was under a time constraint but the gentleman just didnt seem to care. I was never contacted about the cello I inquired about either and ended up going elsewhere to get it.
