I’m a little conflicted on how to rate these guys. The plusses are that the sales associate I worked with was very helpful, friendly and well-versed, and the guitar I bought was excellent.
The downside is that I cannot help but feel that this store acted inappropriately. I was in Daytona for vacation, and bought a $300 Yamaha git at the store to play while on vacation, with the agreement that they would do free shipping back home after I played it for a few days on vacation (the website says all shipping is free to the lower 48 states). Win/win, right?
When I took it back to the store 4 days later (as planned), the manager told me that I was going to have to pay approximately $40 in shipping (since they erroneously charged me sales tax). When I told her about our agreement, she said she would honor it, but would take it out of the sales guy’s paycheck. Of course, I said that was inappropriate, and paid the shipping. But that’s a terrible way to do business. I felt she acted dishonestly. And what is a bit ironic is that I fell in love with a $600 Yamaha transacoustic (great git, btw!), and was going to buy it on the spot and have it shipped home. Given the margins on a guitar like that, her being greedy to not pay shipping (when the website SAYS free shipping) cost her store at least a coupe hundred $$$. The sales guy did right, and worked a good deal for everyone, that she then screwed up.
In short, the manager of the store demonstrated to me that I could not trust her, and by extension the store, so I will simply spend my music instrument dollars (several thousand) elsewhere. That poor customer service cost her $600 today, so I hope the extra $40 for shipping was worth it.
UPDATE 2020: Heading to Daytona for vacation again later this summer. Going to buy another guitar for vacation, almost certainly a 1xx or 2xx series Taylor. Going to buy it from Guitar Center, instead of this place. Had you just honored your word and done the right thing (i.e what you PROMISED to do) I would have bought this $1000+ git in your store. But being unethical has it’s costs; if I can’t trust you to stand behind your word, I won’t ever give you another penny. Still glad you stuck me with the shipping bill?