I recently purchased a guitar from the Guitar Center and couldn’t have been happier with the service. Took it home and within a few days I was struck by a medical problem that meant I would not be able to play the guitar. Returned to the store and the staff went out of their way to take care of the refund…no questions asked. I found the Operations Manager, Pat Monson to be extremely helpful along with his staff. If I could play I would return in a heart beat. These are some very special folks! Highly recommend!!
They have wide variety of guitars and electrics. Drums and some music production software and hardware. Adan, Isaiah, JJ, Anthony and Shay are very helpful. Tell them DJ Splenda sent you!!!!
Bought a Gretsch a while back and as always it’s perfect. Guitar center might be one of the last few American businesses that has customer service like this still
I primarily use this store to purchase strings. The guitar selection is limited, especially for high end guitars. The store was clean. I don’t like the fact that most guitars are locked, but I understand why. Customer service was okay. It took me a long time (1/2 hour) to check out because two people in front of me had issues with products they purchased. I would have one clerk available to process customers who just want to “buy and leave” and others to help with product issues away from the front counter. The steel string selection was okay but I felt the nylon string selection was limited.
People at this store are rude. The employees and the manager are total idiots. Had a horrible experience there.
Incompetent staff from sales & manager. Not knowledgeable of their in store stock !!!! Rude I do not recommend shopping there !!! Go elsewhere !!!
The store has a good variety of instruments among other good things. However customer service Suck. I personally had a bad experience with a return. I bought a product that wasn’t what I expected it ( it didn’t meet my satisfaction). I had paid with my debit card. I returned it 2 days after. I was advised by the GC representative to wait 3-5 days to get my refund back to my bank account. Short enough I waited didn’t get it back and went back to the store. I talked to a guy possibly the manager. He told me that they had already refund me cash. I was upset and in disbelief for what I was told. I was ignored for at least 1/2 hour when I requested the manager to go ahead and look into their video surveillance cameras to proof I was telling the true. After my persistent requesting the guy when over to watch their videos. I was finally reimbursed (cash) for what I had bought and returned with the guy apologizing to me. If you go to the store but a product make sure you want it for sure and won’t return it and that you pay cash or credit so you won’t have a similar experience to what I had to deal with it wasn’t pleasant at all.
6. Millionare Music Records
Address: 212 W Main St, Santa Maria, CA 93458 , Santa Maria , California , United States
Ask for Gilbert, Joe or Jerry for Guitar lessons, they know what they’re doing!
Also, Jordan is awesome, restringing extremely trustworthy. These guys have respect for instruments!
Great place to get educated in music in all ways.. We have bought a few thngs from here and have been very pleased. Let’s keep it local by buying local..
Wow I got to say Jordan was awesome with helping with my brother’s guitar. Staff Is very friendly and know legible. Great store.
Good
10. Owens Music Co. Inc.
Address: 201 E Main St, Santa Maria, CA 93454 , Santa Maria , California , United States
Great service! recommended to any musician! They are nice and respectful to their clients. Recomended 100%!
The new instruments are amazing.I bought my clarinet not that long ago and I’m loving it. There is also soooo many song books .especcily for piano and guitar.
I come here for my son’s clarinet needs and my piano and songbook needs. The staff is always very helpful and there are many English and Spanish speaking customers that come here because the staff takes care of them. Everything I have bought from here has worked and been great and in good working order and sounds the way it’s supposed to.
Great customer service. They didn’t have what I needed but provided a great recommendation.
Renting instruments is super easy here. Nice folks
Great service and prices.
Quality of instruments and accessories are horrible and overpriced; better to buy online rather than this mouse infested business. Staff will lie to customers just to gain a penny. Also better to get instruction for YouTube online than from these guys. Once a decent family business but now a business ran into the ground and in shambles.
The ABSOLUTE WORST retail experience I have EVER had. I wanted to get a set of bongos for my girlfriend for her birthday. Since I have no knowledge of these things I decided to try a local music shop – hoping to get good guidance so she would end up with something she would really like. The clerk sold me the crappiest pair of bongos you can imagine (but he had to order them so I didn’t know this until her birthday when they arrived). Then, we decided to return the bongos in order to get a nicer pair that she would actually want to use. It’s now 5.24.17. This order for the new bongos was placed in early February. The store claims they are on backorder and has refused to help or refund my money (insisting on store credit). Nobody will return my calls. Everyone claims there is nothing they can do. So I give up – they can keep the money they STOLE from me but I hope this review prevents others from dealing with the worst customer service in the history of the world. These people should honestly be ashamed of themselves. Don’t let them get you too!
Were rude and would just walk away from us. No help
11. Music live central coast CA
Address: W Taylor St, Santa Maria, CA 93458 , Santa Maria , California , United States
