Top-5 of music shops in Webb

Outstanding customer service! Beautiful selections. Love this place because I feel like they listen to hear me instead of just to tell me what they think. I appreciated the great conversations.

They help me pick out a ukulele for my daughter very knowledgeable and friendly

Nice store nice folks very informative about their products. Very descent prices. I will definitely buy from this store from now on.

Excellent Service…

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I am editing this review from 1 star to four due to the fact that I had to send my trumpet to the shop for the second time. Although extremely disappointed the first time, I must say I am very satisfied with the work done by Mr. Mike Rabig from the Montgomery store. Mike personally contacted me and after a short conversation, I decided to try a second time. My trumpet was returned to me exactly as I expected and was detailed in our conversation. I basically got back a “like new” instrument. Thank you Mike Rabig and the Dothan store manager Ms. Robin for taking care of my trumpet and ensuring customer satisfaction.

Went to get my daughter some things for band went in and stood there for 15 minutes and 3 people were working but not one asked could they help us. One was playing on the phone and the other 2 wouldn’t leave their desk. I’m going to make a suggestion to our school not to use this place for their band any longer.

If I could rate lower I would. Deceiving practices. Do not do business with this place.

Tried to rip me off. You can finance an instrument and if you want to return it you can but you will loose all the money you put into it he told me that the 3000 dollar saxaphone was a deal you couldn’t find anywhere. We went to Mikes and found a great shiny air tight saxaphone for 299.99 at mikes. Arts is the worst place for a beginner.

PEOPLE THERE ARE GREAT.

Excellent help and advice, the prices are great too

Maurice has everything that you need

Great experience

I brought a subwoofer to be repaired here and after many attempts are retrieval, the company “lost it” and wouldn’t call me back. If you like having your nice stuff misplaced and companies not willing to help you find it or replace it, then Carousel is your place!

The guy there at the desk was very helpful. Not only did he find what we were looking for quick and efficiently, he also gave us tips and other information about the different levels of thickness on each reed. Very good place for beginners and for those who need more equipment.

Mike and Shawn are both super knowledgeable and helpful guys. They really know their stuff and are quite fair. Worth stopping by and is very beginner friendly, but also can cater to the pro. Thanks for the great shopping experience.

Awesome guys….Excellent service,Very knowledgeable

Great customer service and selection. We highly recommend Mike’s music. We have purchased several items and will be returning.

Came back for a second time hoping that it was better than a previous visit which occurred maybe a year ago. Nothing changed! Had a sarcastic attitude and told jokes. This guy has poor customer service. I wouldn’t dare step foot in there again after today.

Will never shop there again. He doesn’t stand behind his product. Brought a brand new keyboard from him and didn’t even have it for 2 months. All of the A#’s/Bb’s went out and he wouldn’t even take a look at it or even offer anything to help fix his shady product. Thought I found a place to get good quality instruments at a reasonable price but definitely was wrong. Now I have to spend more money on a new keyboard. I will never shop at Mike’s Music ever again.

I have known Lee Whitman for many years. While pastor of the Donalsonville, GA Church of God; (mid 1990s) the church bought a grand piano from Whitman music at a great price. It is still used every service. Also bought Kurzweil electric that was used until time to upgrade. I personally bought a Kurzweil Mark 10 which after 20+ years still works well.I also personally bought a Benge trumpet which I play almost every Sunday at church. Good folks that I have observed making every attempt to give customers excellent service when possible. As a pastor for over 50 years, I have found that there are people who cannot be please no matter how hard you try.

I was surprised at how big the shop is. all kinds of music stuff. My church has bought a Hammond organ, video projector and sound system equipment. Great guys to work with.

Our landlord we rent to own our house from him not music

My parents bought a piano from this store for me about 20 years ago and it is still a great instrument that I still play. I came back years later and bought a Yamaha motif keyboard I still use. If you want a low price on a good piano its the best spot to go in town.

Places not open when it says it’s going to be open been waiting outside 15 minutes in the rain for someone open the door

Walked in looking to buy, no greeting from anyone. Looked around like I was lost but was never approached. Finally had to ASK for help from the staff, felt like my request bothered or interrupted them from other work behind the counter. Walked out, will never be back. Zero service = zero $$. How this place has survived this long is beyond me.

Never answer been calling for days horrible service

I have an old electric guitar that had been left in a closet with broken strings for the past five+ years. Brought it in to get restrung and they made it look brand new! They went beyond just restringing, and helped clean it up where there used to be dust and they did that out of the goodness of their hearts and probably bc they felt bad for how it has been treated (lol, it wasn’t my guitar but I still felt embarrassed bringing it in). You can tell they are passionate about what they do!

Great place, Great people, and Good prices

Great place to buy from! Knowledgeable and helpful staff! Love J&W Music!

They could have taken little time out of their day to change their hours before someone drive an hour for a closed store