(I ordered online, not blaming this location.)
I recently had the unfortunate experience of ordering a keyboard, keyboard stand, and stool from Music and Arts, and I must say that my overall experience was nothing short of a nightmare. From start to finish, this company has displayed a complete lack of competence and customer service, leaving me frustrated and furious.
First and foremost, the lack of transparency regarding the availability of the items I ordered is inexcusable. It wasn’t until I called them in late January to inquire about my order that I was informed about the backorder situation. I wasted over a month eagerly waiting for my package, completely unaware that it wasn’t even close to being shipped.
Finally, in late March, I received the keyboard, but to my utter disbelief, there was no sign of the promised stand or stool. Naturally, I contacted their customer service department to rectify the situation, only to be met with complete apathy and indifference. They claimed that they couldn’t help and that I wouldn’t receive the missing items. This level of disregard for their customers is absolutely appalling.
To my surprise, a month later, I received a second shipment containing another keyboard, stand, and stool. At this point, I was beyond frustrated. Instead of providing clear communication and instructions, Music and Arts remained silent. I waited, hoping they would reach out to resolve the situation, but instead, I received an invoice in the mail, demanding payment for the duplicate order.
Determined to resolve the matter, I called customer service once again to explain the ongoing issues. Initially, they assured me that I wouldn’t be charged and that everything was under control. However, my hopes were crushed when, a month later, I discovered that they had charged my credit card for yet another keyboard. This not only angered me but also meant that I would have to pay interest on an item I never even wanted in the first place.
Attempting to rectify the situation, I contacted their customer service yet again, only to be met with further frustration. They insisted that they would not process a refund until I returned the unwanted items, putting the burden on me to take time out of my schedule to deal with returning their mistakes to UPS. This added insult to injury, as it is their responsibility to resolve their own errors promptly.
To make matters even worse, the following day, I received a bill from a collections agency, demanding payment for the keyboard that I had never authorized. It is unfathomable that Music and Arts would make an unauthorized purchase on my credit card, showcasing their complete lack of professionalism and respect for their customers.
All in all, my experience with Music and Arts has been nothing short of a nightmare. They have consistently demonstrated incompetence, apathy, and a complete disregard for their customers’ time and money. Not only did they fail to provide the items I ordered in a timely manner, but they also made unauthorized charges on my credit card and showed no urgency in resolving the matter. I strongly advise anyone considering doing business with Music and Arts to steer clear and find a more reputable company that values its customers. Music and Arts, you truly suck!
