We bought a 3/4 violin for my boyfriend’s son last year and couldn’t be happier. Not only is the instrument perfect for our needs, but it was so great that we adults started enjoying it and are about to go pick up our adult 4/4 violin today! The entire staff was more than helpful with all of my many questions and they were even nice enough to help us place the training tape locations on the neck. Im so excited to start my adult journey with my violin from Cadence Music! Thank you so much! We will be back for sure 🙂
The staff was very helpful and knowledgeable. I’m fairly new to playing music and have a lot of questions. Their prices were fair and quality is top notch. Will 100% be back.
I was given a baritone horn that was playing very sharp. I called Cadence and they came to car, got horn and made diagnosis. They gave me several options for a new /used horn and so wonderful. I never left my vehicle. I haven’t had such great customer service in YEARS!!! These employees (Luke and ???) were incredible!
I will say they have made an extrodianary effort to correct the issues we had. They have a fair rent to own program. The only reason I am rating 4 stars is because it did take some time. Overall make sure you are very clear what you want and what you will get
I broke a clarinet and without a problem the next day Cadence Music picked it up and fixed it very fast about 4 days and while it was being fixed I got a loner…GREAT EXPERIENCE
They had what we were looking for and easy parking. I found the customer service average; clerks on duty seemed less than motivated to help.
Be Very careful with this company. They charged me for a Rental on a snare drum that i never saw or even asked for. They said they delivered the drum to a Middle school for my son and the school knew nothing about a drum. Cadence then sent me to collections for $800.00, I found out about the drum from the collection company. FRAUD
I had my oboe fixed there about a month ago and when I got it back it was still broken and it cost $150 originally for them to do nothing to it, but on the bright side they polished the keys so then it made it look like they actually fixed my instrument
The owner is extremely rude and the employees are incompetent. I usually go to Mostly Music in North Fort Myers because the owner is nicer and knowledgeable about all instruments. he is not just out to make a quick buck by ripping off students. I am going to try First note in the Cape next because I heard, from a music teacher, they are less expensive and more honest than Cadence.
3. WD Music Products Inc.
Address: 17570 N Tamiami Trail #1, North Fort Myers, FL 33903 , Alva , Florida , United States
Ordered some knobs for my Reverend and pickguard for my AM Jim root strat on Monday and it was here on Wednesday! Super fast shipping even though I’m in Washington! Great products and excellent customer service!
Stopped in to check out this Cool Guitar Shop after visiting the Shell Factory just down the road. They have a great Upper-Mid priced selection of Guitars and Basses to choose from. Not too expensive and didn’t see any junk either. Staff was well versed and instructive too!
I went in looking for a guitar. They seem to do most of their business on repair, not sales. They have a couple dozen acoustic guitars of lower quality. Some looked used but were not labeled that way. Guy behind the counter never really took any interest in helping.
I love this place! Always willing to give me a good deal. They have everything! A great experience.
Great customer service
Quality pickguards… BUT, the pickup routes where incorrect. This was for stock, factory pickups on my Peavey T-60. I had to manually file the pickup routes, this would not have been a big deal if I would’ve paid $40 for the pickguard, but this came out to $85.00 plus tax, plus shipping. $100! For this amount I would’ve expected nothing more than a perfect fit especially for factory stock pickups. I wrote an email two days ago describing my concern and I have yet to hear from them. A simple reply could’ve mitigated this review.
What a rippoff this little casino is .
Pickguard arrive with a gouge in it. No damage to packaging bag or delivery box it came in. Itvwas clearly damaged befor packaging. The plastic protective coating was covered with pieces of some kind of debris. It was clearly just cut on the machine and thrown in a bag. No clean up or inspection. Take your money and ship. No reply to my emails. I would never buy from this place again.
4. Total Music Source
Address: 901 East Industrial Circle #10, Cape Coral, FL 33909 , Alva , Florida , United States
Great experience. They were very helpful and worked with me to ensure I got a nice instrument! Staff is excellent. Nice selection of guitar and accessories too.
Family owned, knowledgeable , extremely friendly and courteous staff! Support this small business for all of your music needs!
I was looking for a new Gallien-Krueger (GK) cab for my bass rig and contacted Total Music Source (TMS) as it was listed as one of the on-line dealerships recommended by GK. I spoke to Jordan and Kim and found them to be knowledgeable, and more importantly, very personable. They had my new cab shipped the day I purchased it. Upon receipt of the cab, I did notice a discrepancy in the Ohm rating that I wanted. I contacted TMS and spoke to Kim regarding the discrepancy. She contacted the manufacturer and had a replacement shipped the same day. Additionally, a return label was provided for me to ship back the original cab, no questions asked. She did everything she could possibly do to make the transaction a good one and I couldn’t be happier. Overall, TMS provided great communication, including timely responses to email and phone calls, and very personable customer service….thank you.
This place is a total nightmare all the way from receiving the guitar I bought all the way to returning it. It was a constant stress fest of having to call them all the time to get any kind of status on events. Even my refund didn’t show up on my Affirm account until I tried to call with no answer and coincidentally got issued as soon as I hung up. Paul, who typically answers the phone, is a nightmare to talk to because he is condescending, has a complete lack of empathy, and has a rotten attitude from the first time I ever talked to him. Kim, who is half owner, is the only person I communicated with who had any kind of personality and was really understanding. She is great and the only reason I’m issuing an extra star, but doesn’t make up for the garbage I’ve had to go through with them. I think the best thing for this place would be to liquidate ownership and employees, then hire people who care. It’s amazing this place operates with their current ethics
EDIT: Just changed my mind or rather had my mind changed for me. Now my review is only one star. Just woke up to Kim calling me to harass me, cuss me out, and bully me while also playing victim because she can’t take criticism of her company, even though initially we were in agreeance that things were mishandled by her employees. She is apparently a switch-hitter who will say what she needs to to appease. customers. If she thinks she has good employees, then she should stick to her guns instead of throwing her employees under the bus for customer convenience sake. I actually thought she was a sweet and understanding person. I guess not.
Very overpriced, better off going to Guitar Center in Fort Myers. 🙁
Bought a guitar for my 11 year old son we got and it was heavy and to big so we returned it cause Totalmusicsource says yes we do refunds.before putting it back in the box I looked it over there was no scratches I went to the length of wrapping it completely in bubble wrap and taped the only way it got scratches on it is from Total music source cutting the tape. Any way had to open a case up with eBay there attitudes and customer service is terrible. I know good customer service because I own 5 retail locations and have been in business for over 25 years. So I spent $806 dollars they were to minus shipping around $48 received a refund of $515. Let this be a lesson when you purchase online . Terrible service.
5. Guitar Center
Address: 4440 Fowler St, Fort Myers, FL 33901 , Alva , Florida , United States
Friendly staff, was able to find what I needed even with a crowded store.
A melhor
Bought a rare preowed guitar ,at a great price…bought my first guitar in 1992 from the first guitar center in Los Angeles ,CA and am so stoked they franchised,and have one here in ft Myers!!
Small but unique courteous
Oh I like the guitars here n
Helpful staff, great inventory
guitar tech was very quick to tell me to take my guitar somewhere else when all i wanted was some help with action, withing 2 mins of his time he suggested i take it somewhere else 2 times, what a joke of a place
lack of staff, lacks customer service
So sad,I used to be a customer for many years until today.They sent me a damaged product two times,I had to drive long way to return it to the store first time, I asked 10 %discount instead driving second time , they refused.So I returned it and I will never be back. They don’t care about customers,products came in bad condition.
6. Mr Music, Inc.
Address: 12951 Metro Pkwy #3, Fort Myers, FL 33966 , Alva , Florida , United States
The owner and staff are all professionals. Everyone of them is helpful and very encouraging. I highly recommend Mr. Music to anyone looking to improve their life with music.
Great staff! We are from out of town and I needed a place to go play guitar for a few minutes. My son who has Down Syndrome was greeted with care and the staff guy played with him, helped him play piano and more. It is pretty rare you can go into a place with breakables and have an employee play with your 5 year old and treat him like his own grandkid.
Much respect, go buy something or take lessons from this place.
Plenty of parking , decent customer service, good selections of instruments , prices not that good, sales rep tried to push sales instead of suggestions.
Came to Ft Myers for an 8 day vacation – My brother has lived in Lee County for 30+ yrs & I have a winter home in Cape Coral. I Researched online for a local music store that would rent an acoustic guitar. (( I just started learning to play the guitar a year ago at age 58 and I thought it’d be nice to do some practicing while in Fla.)) All indications were that Mr Music was the place to go. My brother was going to rent it as web site states they only rent to Lee County residents. They (Mr Music) seemed unprepared for someone coming in off the street wanting to rent an acoustic guitar. The young man that was on duty at the store was Very Nice and I felt bad for him after he got on the phone with someone who told him that I would have to come back several hours later that afternoon (I had plans and late afternoon traffic in Lee County is crazy ) or I could come back 2 days later. I could tell he was embarrassed and as said earlier I felt bad for him. Needless to say, I left w\out a rental guitar. Wm. Griffin \ Lexington Ky.
Nice Place but very pricey… A lot of things you can get on Amazon for way cheaper.
Carl says he’s “reactionary” teacher (no lesson plans). Be prepared to tell the teacher what you need to learn??? 6 lessons and what I learned is how good Carl can play guitar and that it’s a really difficult instrument to learn. What a POS! Dave (the owner) is okay.
Made a HUGE mistake purchasing a digital piano from Mr Music, Inc – Fort Myers. I wanted to support a small local business and I did something I don’t usually do and purchased it without looking the product up online. I figured I would be paying a little more by not buying from a big box store but turns out I paid over DOUBLE!! And the owner is very firm on the no return policy. Do NOT make the same mistake I did. I take responsibility for my lack of research but am disappointed that this small business is ripping people off so bad.
Can’t give zero stars. If you feel like you need to form your own opinion that’s fine. But I can promise you that I never write bad reviews. Take it or leave it.
Purchased a beautiful used Kawai piano from Jay. Price was great as well as the service. We delayed the delivery by 6 months as our house wasn’t ready and Jay had no issue with that at all nor did he charge us for storage. He always answered our calls and was very knowledgeable. Would definitely recommend and go back again if I needed a different piano.
Jay & Kay are warm, friendly, knowledgeable people who are ethical and trustworthy!! They have earned our trust and highest regards. Jay steered us away from buying accessories with the new piano that we didn’t need but thought we did. We couldn’t be more grateful!!
David is fantastic!
Friendly and knowledgeable … good experience!
This is more of a music school than a music store if that makes sense. Sure, there is some sheet music and instruments for sale, but it’s obvious that they are for the student teacher relationship. The staff guy was pretty nice to me and I got a good vibe of the place though, just not really my cup of tea
Great people very helpful highly recommended
I’m new to the area being only 4 years in Cape Coral. While our 1st home we built didn’t have room for a Piano. I made sure that our 2nd home we are building now does. With all the shortages of product inventory I decided to buy a Piano now. Being a former business owner I try to buy everything from local companies. I called Jay & Kay by phone I explained exactly what I’ve told you above. I said to Jay I’m picking up a sandwich from Parkway subs and illl be there in 20 minutes. Upon my arrival I entered the store. No greetings. I walked around for about 25 minutes. No one ever approached us. I took a card off their desk and wrote a note. Left my phone number. No one has ever called me.back. That was on 07/26/2021. Not sure why Jay invited us to his showroom with detailed instructions of their location. Waste of time. I drove down to Piano Distributors and then to Nicks Pianos. I was greeted very well by Anthony and Nick at each location. Then I drive to Dave’s Piano’s Tamps area again another professional very knowledgeable as well. I compared the 3. I made my selection and place a deposit on the 60k piano
Don’t bother going to Jay & Kay they don’t need to waste your time
Sadly to say I wanted to buy in my local neighborhood. Support the local businesses after the Covid 19 destruction.
I personally left their business card on the counter and had wrote a note on the back asking them to call me with my phone number on it. Crickets !!!
DJ John was everything we could have asked for in a DJ at our wedding. He got every detail perfect! From the song selections to the timing of events, he nailed it! It was so refreshing to have a DJ listen to what we wanted out of our music. I’ve attended a lot of weddings that were just mundane and the same as every other wedding, same music, same dances…boring! He kept the dance floor moving and he kept the bride and groom happy! I will definitely be recommending him to anyone looking for a wedding DJ!
10. Educators Music
Address: 110 NE 2nd Pl, Cape Coral, FL 33909 , Alva , Florida , United States
Love this place, staff is knowledgeable and has a ton of experience!! If they don’t have it they will order it and they give the best lessons in town.
Small, friendly and knowledgeable staff. Owner is very helpful. Nice selection and reasonably priced of instruments.
Best prices and service in all of SW Florida
Decades old institution in SWFL. Quality teaching for various musical paths and a modest store with competitive pricing. Fun laid back cafe with live music rounds out the experience of this gem in cape coral!
What can I say about this place ? I called told them I needed my tone pot replaced and 3 way switch they told me it would be about 3 days if they didn’t have to order the parts and about a week if they did have to order the parts.
So after a week went by I called to check on the status and the woman told me it wasn’t ready yet and that it hadn’t even been looked at yet that it would be at least 3 weeks before it was done.
I told her the woman I originally talked to said 3 days to a week she then told me that noone told me that and they wouldn’t tell me that because repairs were at least 3 weeks out even though my 14 y/o daughter was standing right there with me and heard the same conversation.. these people are liars to say the least they will tell you whatever you want to hear to get you in the door..
I have since taken the guitar to guitar center and they fixed it while I waited 45 mins later the guitar was done and I was happy !
STAY FAR AWAY FROM EDUCATORS THEY ARE A BUNCH OF LIARS !!
I don’t recommend this music store. The woman working couldn’t find our violin case and blamed us for not calling ahead. Very inconvenient as we have to make another trip to retrieve it.
At first I thought it was a decent little store. It does not have much of a selection, but it had guitar strings, which is what I needed at the time… then I tried talking to the sales person. He wasn’t much help, and seemed like he had better things to do.
It got worse when I was talking with the owner. I was trying to make small talk with him, but he was a bit standoffish. He Became rude when I was telling him that it was an interesting little place, but I’d come back I like it. After that he acted like I should just buy the strings and get out… which is what I did.
After that experience I have decided that I will not be buying anything from them.