This guitar store is amazing! Great selection and knowledgeable staff!
This is a wonderful resource for excellent quality guitars and other stringed instruments. The staff is very friendly and knowledgeable.
I love this store. Ian and Dan are very knowledgeable and made my shopping experience one to remember. I was able try many different guitars and was able to find the guitar that was right for me.
Had a guitar cable when I needed it.
Not many mandolins
Thé Owners are lousy business
No prices listed
2. The Music Shop
Address: 405 Queen St, Southington, CT 06489 , Vallcarca , Connecticut , United States
I’ve been doing business with Scott at the music shop for years, he knows about the needs of musicians and great on any repairs or just info on your current instrument. Will hopefully be doing many more years here.
Great Place.Awesome Teachers
I brought my old Taylor guitar in for some adjustments and Scot was awesome!!super knowledgeable, attentive, detailed and quick turn around to get my guitar back to me. The adjustments were just what I was looking for so now I can happily play my guitar! Very personable and friendly! Excellent service! I love the local feel! I would highly recommend this shop!
The cellos were in not in good shape and we had to pay a luthiere to redo repairs that were poorly done when we received the instrument.
Great place but website could be better such as pics of some used equipment. I’m a drummer and would like to see what they have for new and used cymbals,stands,drum kits etc. And prices. I have done business with them and always had a great experience the reason for three stars is the website doesn’t do the music shop justice. All and all great store great people.
3. Rayburn Music
Address: 22B Andover Dr, West Hartford, CT 06110 , Vallcarca , Connecticut , United States
Excellent Quality of both service and instruments.
Very friendly fast and efficient service! I love shopping local
Very helpful.
Fast and friendly service
STAY AWAY from this company! I rented a cello early 2019. We returned the cello in Aug 2019 and are still getting billed for it! I’ve called and left messages since no one picks up the phone in the Milford office where I rented and returned the instrument. No call back and monthly payments for the cello are still getting charged off my bank card. Had to file a complaint with my bank to stop payments. Terrible terrible business practice!
trying to reach the store for the past 5 months. they are not responding to email or phone call. The phone service is also disconnected now.
we are left with no response and no refund.
In store service is good but can never call the Hartford Rayburn Music. Electronic voice prompts to dial 0 for an attendant but when do so it says “Your call cannot be transferred” been a customer for about 3 years. Never could get done anything over phone. Have to visit store for everything.
4. A Sound Choice
Address: 267 E Main St UNIT 3, Branford, CT 06405 , Vallcarca , Connecticut , United States
Great small business with all sorts of instruments for sale and rent. Sheet music as well. Support your local!
Great local place. Go to them for all my guitar needs.
Very convenient
Ordered a guitar on Reverb and Ken always answered the phone and was very helpful throughout the process. I ordered a Larrivee OM-40 and it was listed as brand new but definitely had a dent and 2 scratches which was disappointing but overall a good experience with the process.
The guitar however has a terrible extreme buzzing noice, especially when playing on the first 7 frets of the 4th, 5th, and 6th strings…even when playing a single note and strum lightly…a terrible buzz. I can’t seem to figure out where it is coming from. I will have to take to a luthier which is unfortunate given that it is a brand new guitar. He did say he sanded the saddle down before shipping to lower the action, suspicious that is the problem.
Update: Took it into a luthier. The saddle had been sanded down, action too low, poor job with the setup. Had to build me a new saddle. New strings, and adjusted trust rod as well. Buzzing gone. Sounds and plays like a dream!
When I can I prefer to spend my money at mom -n- pop businesses and A Sound Choice is a great guitar shop. Knowledgeable and they have a great selection of music making products. The corporate guitar stores don’t always hire staff that even know what a treble clef is so my advice is spend your money here.
5. Greenwich Music
Address: 1200 E Putnam Ave, Riverside, CT 06878 , Vallcarca , Connecticut , United States
My kids have been taking lessons at Greenwich music for 6 years, they admire their
music teachers because they are current and make learning fun. They really don’t like
to miss their sessions.
The staff is so helpful with scheduling to parents busy schedules and they
are always knowledgable and fairly priced on all the instruments they sell.
We have always had a positive experience at Greenwich Music.
I highly recommend Greenwich Music for lessons, gear, and repairs. Friendly professional staff and service.
Great place for personalized service, because their prices are not any higher than big branch music instument stores. Just wish he carried more guitar selections. But has plenty of guitar needs for anybody local to Greenwhich, that otherwise have to travel for an hr or more to get quality strings, picks, accessories, or even in a bind for a part. Save gas and go here. No pressure great staff! Call first if you have a question on a need.
We were kindly helped in the store, but we were buying a guitar for our son and we don’t live in the US. We were having problems with internet so we couldn’t research correctly at the moment, but they assured that the amp could be used in 220 current. We arrived home and we connected the amp and it didn’t work. So the amp was burned. Apart from that the price was a bit higher than the same thing in other stores, it’s not nice to pay 50 dollars more, but that is just business and anyone can charge what they want. It was our fault that we didn’t do a good research before buying. But the very kind person that assured us that it would work because he used to be an electrician, and it only needed a basic adapter, was totally wrong and now we are home and we lost an amp, so we paid extra for the set and it didn’t work. You were very kind indeed, but please if you are not sure about something, don’t sell it. Because we lost money and we can’t go back because we don’t live there.
It’s a nice place! It’s a bit small but otherwise it’s nice.
Their hours aren’t very convenient and I was having a guitar strung and I dropped it off and I didn’t get a call before the store closed and then they were closed the next day Sunday so I didn’t get my guitar until Monday and that was extremely inconvenient. They also have a very small selection of basses.Update, they aren’t even open a couple hours on the 4th of July so I won’t get my guitar till Tuesday I am very upset with this store.
Rudest customer service I have ever encountered. The man I spoke to on the phone yelled and hung up on me. When my daughter went in person to drop off the instrument for repair at the agreed upon time, he remained upset and kicked my daughter out of the store. Strongly encourage anyone looking to have their instruments fixed to look elsewhere. Disappointing experience to say the least.
Terrible customer service. Called and said I would be by in 10 minutes for an emergency repair. Guy was nice on the phone. When I arrived 5 minutes early they had closed up and locked. Super helpful…
6. Sam Ash Music Stores
Address: 95 Amity Rd, New Haven, CT 06515 , Vallcarca , Connecticut , United States
(Guitar) Great music store, the staff are friendly and helpful and knowledgeable. I have boughtBest of the small store and the big store experiences. Not much in terms of vintage instruments, but thats fine for 90% of us.
Great service, everyone was helpful!
Awesome experience! The staff in all the departments are knowledgeable and helpful. Then Big Jim swoops in and puts the icing on the cake! Well worth the long trip to get there! Thanks Dan and Jim!
Nice people, good prices,!
It’s always good to play with some gear before you buy it but it’s almost always a little more expensive than you’d hope
Tends to be pricey but the in-stock inventory is great.
I called to find out if they had a certain amplifier. The salesperson told me everything “but” what I asked for. Lost a $1,000 sale.
Too noisy for me. Got a gift certificate for my grandson, and was happy to leave.
Used to be a great place to go browse.. now it’s like walking onto a used car lot.. within ten minutes I had 6 people asking if they could show me anything, one guy asking me twice.. I was only planning on buying a guitar stand, but was so annoyed I went elsewhere….
7. George’s Music Center
Address: 905 New Harwinton Rd, Torrington, CT 06790 , Vallcarca , Connecticut , United States
This is the ultimate local and online retailer in the business. George continually goes above and beyond any musical instrument retailer I have ever dealt with to make the experience shopping there the best. You can’t get the type of personal service and attention at any mega big box music store that George provides to his customers.
A very friendly, professional music store. Great selection of quality equipment and accessories for many instruments. I’m old enough to remember what a local music used to be like, and George’s is very familiar in that regard. Personable, knowledgeable service in a very clean atmosphere. Check them out!
Nice shop
If you’re not looking to go too far to get musical instruments. Look no further. Expensive though. But if you don’t care about prices, go for it. Not much of a selection though.
Meh
After going to this place; I must say I will never go back there again. The owner is so rude and disrespectful. Its not even funny. The owner needs get off his anthropocentric state of mind.
This place is just awful. The owner is so rude to us that i will never go back. We rented an instrument from him because our normal music store didnt have the instrument and when the instrument broke he said it was our fault and that it wasnt covered and then bad mouthed our local music store.
8. JC Music
Address: 529 W Main St, Meriden, CT 06451 , Vallcarca , Connecticut , United States
Overall great service and people, I’ve had countless positive experiences whenever I had to have something repaired or modified or had to sell something with their consignment program. Very straightforward and easy. Highly would recommend to anyone!
Thanks for the easy transaction and the great horn.
Kevin and Paul have been great to work with! My daughter loves her lessons and is really becoming a self described “band geek.” It is especially wonderful that she has been able to take piano and baritone lessons back to back, thus helping this momma reduce the chauffeur duties!
My grandson really enjoyed the music lessons and they are very professional and knowledgeable. Highly recommend them.
Would like to obtain some nice brushes and some type of top hat set used and very sturdy since I break percussion instruments all the time when I perform?
My son, Roberto Luis and Rosa live in Meriden. Are you far from the mall? I have spent a lot of time jamming in Puerto Rico to salsa, merengue, etc but my favorite is funk like Buddy Miles.
Completely disappointed. I placed an order in store on a instrument that was never placed with JC music. The customer service was poorly displayed and the options they gave us was not acceptable. I asked to speak to the owner several times and would not get on the phone and made his new employee talk to me. I ended up going somewhere else that was amazing
This was a horrible expierence. They need to get their stuff together, they had already-sold instruments on shelf. They had an amazing guitar sale and when I went to buy, it was already sold! They got my hopes high and let it down and I will not give them my money any longer.
Never have any of the literature or instrument parts I’m looking for. Took 3 months to repair a trombone. I tried to return an item and they wouldn’t give me back the cash to go to another place. The owner has blatantly disrespected my mother on several occasions and doesn’t have much knowledge of much of anything outside of rock music. As far as i’m concerned, this is the worst music store i’ve ever set foot in and would not recommend to anybody.
9. Westbury Music
Address: 686 Main St, Watertown, CT 06795 , Vallcarca , Connecticut , United States
Very epic, I have gotten 3 instruments from there and the people that work their are very nice
Great, friendly and fast service!
Awesome place, great staff, very knowledgeable
excellent store, good Fender Selection, nice acoustics, lessons, and school instruments.
Staff is very friendly and knowledgable.
Ordered instrument for my son, was told to pick up the next day, went the following day to pick it up and it wasn’t there. Also bought a box of reefs for the instrument and was given the wrong kind. The gentleman that waited on us was polite, although he didn’t recognize us even though we had just been in the day before!
10. Goldie & Libro Music Center
Address: 380 Washington Ave #1, North Haven, CT 06473 , Vallcarca , Connecticut , United States
Goldie and Libro provides prompt, personal and professional service at level worthy of earning my repeat business over time. For the past few years, they have handled my instrumental product and service needs with precision, expertise, and flexibility when needed. The team at Goldie & Libro listen carefully to your questions and make suggestions as to instrumental product selection and preservation. They also stand by their products and take care of any potential issues that may arise unexpectedly going forward. Ideally, when choosing a music store, you are embarking upon a long term relationship. I recommend this business to you without reservation.
When my son was playing the trumpet throughout his school career, we often went to Goldie and Libro for service on his trumpet and other needs. The professionalism and kindness which we encountered was unequaled. Mr. Libro consistently gave my son time, attention, and encouragement. In addition, he went out of his way on several occasions to help out during emergency situations when my son‘s trumpet was not working properly. Mr. Libro truly loves music but, he loves his customers even more. It was indeed a pleasure doing business with him over the years and I recommend this business without hesitation or reservation.
I’ve known Jack and his dad from the original store all my life, my dad and his dad go back to the 1950s. Jack is a true gentleman who will go out of his way to satisfy any customer! A class act operation!
I had a few questions so I called this place. The jackass who answered the phone, I’m assuming is the owner. Made me feel stupid and discouraged me from trying to play the instrument I was inquiring about.
They were absolutely no help. Don’t waste your time.
Steer clear of this place!
They were supposed to call me with the cost of the repairs to see if I would authorized them. It took them 12 days to call me back and tell me that they have repaired the instrument. They made repairs WITHOUT authorization, then I had no choice but to pay for the work. The service was terrible, it took too long, they went ahead without my authorization and I got stock with the bill.
If possible, will NEVER again do business with this place. I am already giving my business to the “Music Center” near by.
11. Music & Arts
Address: 989 Farmington Ave, West Hartford, CT 06107 , Vallcarca , Connecticut , United States
Great location. They don’t have boxes laying around. The Staff and teachers are great. Parking is rough, hoof it or pay up.
The seller was nice and did a generous discount for us. Guitar prices are good compared to online sources.
I like this place because Fred Pedemonti does NOT work there. Fred is scum.
However everyone here is polite and talented.
Yeah it’s good!
I have condensed my original rant down to the following- we really like our children’s teachers- but the front desk needs saving
Limited retail space, but the staff is helpful and knowledgeable. Music lessons are offered on site.
Imagine spending your life blowing air into a piece of metal. Unbelievable
When ever I place an order for a left handed Guitar it takes like 6 weeks for it to get to me horrible ordering process
Absolutely horrible service by the staff. Our son took lessons for two years and store failed to call when teacher couldn’t make it to lesson and even refused to acknowledge that his instrument had been returned when it was sitting in front of them. Sadly, these small shops are disappearing and so it is hard to walk away from one but the staff and management is really just that bad.
12. Music & Arts
Address: 50 Main St, East Hartford, CT 06118 , Vallcarca , Connecticut , United States
Handsome staff and excellent service. I’ve been using this music and arts for over a decade and wouldn’t recommend anywhere else.
Very nice and knowledgeable staff. They always hook me up with the best equipment. Deffinatley my go to store for anything music related.
Got just what I needed! Customer service up the wazoo. Am I royalty?
Good selection and price
Cool place, very expensive
I recently went to the Music & Art store and asked about my child’s school instrument payment plan. We leased the instrument two years ago; but due to COVID-caused remote schooling and summer breaks, there was little use of the instrument despite monthly charges including insurance and fees.
The store manager told me that I can pay up from lease to own, but refused to give me the payment breakdown, saying everything “in their computer”. When I asked for my contract copy, he didn’t have it. I remember the contract sent from the school was very complicated with different group plans and unfamiliar billing terms, and the store ended up filling up the paperwork over the phone for us. The contract has carbon copies and the store told us they would send us our copy but never did. Now they were telling me that they didn’t have the original copy of the contract for me either.
I decided to pay up the rest to own the clarinet. Just be aware that the receipt won’t have details of what portion is for the instrument and what is for insurance and fees, and no information about the original price and the final total payment. I ended up paying more than $200 just in insurance and fees up to now. I also found out that I had overpaid >$500 for a beginner instrument that the store billed for an intermediate model, as I compared the market price for my exact model. Since I don’t have the pricing info. nor the contract, I cannot really do anything at this point.
I have since found other online complaints against Music & Art regarding the rent-to-own school instrument plan. The lack of transparency and their practice of overcharge and under-report seem to be common experience of their customers. I feel that there is an element of complacency on the school and parents ends since the service is “for our children”, but where is the accountability?
I had been taking lessons at this location since March 2019. One of their instructors stopped teaching in June 2019 and took the summer months off. The store called me in August to say the instructor was not returning in the Fall and my account would be closed but if I wanted to begin with a new instructor I could. To my surprise upon starting with the new instructor, my account incurred a new student fee of $30 which is out of order since I am a continuing student; I asked the store to provide a credit and they recently did so. The new student fee is inappropriate due to no fault of mine.
I went to the store 7:45 pm because I need to rent an instrument. I’ve been waiting because the employee was helping another customer. Then, when it was my turn he said : I can’t help you because we close at 8 come back tomorrow. While I was waiting I saw another employee he just looking at us and he didn’t of help us.The worst customer service I ever experienced.