Premium music shops of Blackwater: Our Top-6 selection

Item met my needs.

Super friendly, super knowledgeable, super local. They did some fret and action work on my accoustic and I’m very happy with the results. Will definitely go back in the future.

Best place for instrument supplies

hmm…

My experience at De-No Music Center was a blessing!! The people that work there are very professional and really are good people!!! Very friendly and care about their customers!!! I recommend De-No Music Center for all your music needs!!! They have a wide range of music and equipment for any event or music needs!!! Hallelujah Amen

Helpfully and easy going

I’ve been there quite a few times before. As a child the owner was alright but somehow he just became rude after a while. There was a time when I was 19(9 years ago) and there was an 800 dollar Jackson on the wall that I really wanted. I brought $850 dollars with me and jammed out on it for about 5 minutes, the owner came up to me and said “If you put one scratch on this I’m going to make you pay for it, do you understand?” I know I look young and I looked about 15 at the time but there have been several times(like yesterday{let me play for 4 minutes and told my party to leave when I wanted to buy a practice amp}) that I brought money in to make a purchase of over 300 dollars and he makes me uncomfortable or says something rude. If you need a reed, or if you need a rental, this is a good place. If you’re a musician, and you want to try stuff out, drive 40 minutes, the owner has been rude to me for 15 years. I swear he hates musicians.

Went to buy a guitar but no assistance from the clerk was offered and large sign indicated you can’t touch them without assistance so we left. Makes it difficult to make a purchase. To be fair the clerk was waiting on another customer but just continued to ignore us and didn’t even bother to say “hello” when we entered the store. Not much available there in the way of instruments unless you need used amps, guitar stands, cheap guitars, or ukuleles.

Came in for guitar picks and strings and was thinking of buying an acoustic guitar on the wall. I asked if I could play it he said “yes”. I played a couple chords and got kicked out for playing it to “hard”.

This place is a Gem! I’ve had multiple guitars setup here and the quality is top notch. They take great care of your gear and get it sounding and looking amazing. Bruce Brindley, ( the owner), personally sets up the guitars and you can tell he puts as much care into them as if they were his own! If you’re thinking about getting your guitar setup at a big box store, don’t! Come here first! The staff is great and you can tell everyone working here loves music. I’ll be bringing any guitar I get here!

Rented our son’s saxophone here for a while and eventually converted into a reduced-price purchase that we found to be a decent upgrade at a fair price.

Loved this place! I’ve always driven past this place for almost 10 years and I finally dropped in last month. The selection of instruments was excellent! I came in looking for an acoustic guitar and was met with tons of options. Employees were super nice and helpful.

Good music store for those looking for something specific…not much to look at for those who want to look around or window shop (especially for drum equip). Other than that, it’s a good local music shop. They used to make their own brand of drumsticks, which were GREAT, but last time I went they said they no longer make them. Bummer!

It was very awesome service but milanos was cheaper books were 8.00 and care kits were10.00 and at brindleys it was almost 16.00 and for book it was 10

They are wonderful people and always take care of their customer by heart.

First off, I want to be upfront, I intended to rent a bell kit form this store for my 5th grade daughter. I didn’t get that far, so I think it’s only fair to disclose, this review is entirely based on my first impression.

Friday I spoke to a woman on the phone who was very helpful. I ended up reserving the bell kit online to pick up at the store on Saturday. I’ll admit I never checked their closing time and I, unfortunately, arrived in their parking lot on Saturday at 5:03PM. They closed at 5:00PM. I have my very excited 5th grader in the car, so I thought, I’m not going to give up, yet. There were customers still exiting the store. I grabbed the door and went in as one of them exited. I went to the checkout counter where I explained my situation briefly to the man still checking customers out. He made it seem like it was something they could possibly do, until a woman walked up and immediately shut it down. She explained they could not check me out today and I would have to come back on Monday when they opened at 10:00AM. Again, I want to be clear, it was my fault for being late. They had already closed. I completely understand why they shouldn’t have to help me out, but they were clearly still checking people out, so the registers weren’t closed. All I’m saying is, how nice would that have been if they did help. It would have been a really nice gesture that could have gone a long way. I still have two more kids coming up behind my 5th grader that will most likely want to be in their 5th grade band, too. Plus, I’m a mom and mom’s talk. I would have definitely spread the word about a place that went out of their way to help me. It’s a shame. I’m all about supporting family owned businesses. They are usually the ones that make these types of exceptions for people.

Called to inquire about an instrument. Owner laughed at my question and was extremely rude. He didn’t answer my questions, and refused to give any useful information.

After more then 10 months taking lessons a the place, and incident where the owner Bruce, disrespected my 11 year old for just looking at around the store just show what kind of service this place have. Extremely disappointed with Bruce, going back there no more. I’m sure there are other places with better costumer service.
My guitar teacher was the best, so sad situation here.

Staff was very friendly, knowledgeable and eager to help you find or order what you’re looking for.

Excelente customer service! JP has great knowledge of the product he sells. I will be purchasing a new guitar amp soon thanks JP

Brendan did an awesome job installing a pickup in my Seagull and a restring. Best quote I found in Tempe. Fast job, kind, and knows what’s best! Thanks Brendan

The instruments we have rental have been pretty worn but still work well and it is an OK deal for the price. Customer service is helpful and friendly. We have been pleased with our violin rental over this past year and will continue renting here into the next school year.

Great verify of sheet music and ukuleles and an awesome luthier.

Fui una vez a ver las guitars

DO NOT shop here, the employees are rude, the owner is rude, their selection sucks, not even half of what they had even a year ago. Quality has gone way down hill. It won’t be long till they’re gone.

I have been coming to this music store for years since I was a child. I know that their prices are higher than ordering online, but I’ve still paid their higher prices to support them. Today I came in with a question about how to get a simple cleaning rag, which was stuck, out of an instrument. The guy behind the counter was extremely rude did not answer any of my questions, told me that no one in the entire store had any experience with this sort of question. Sorry to say, but I will not be giving my business to the store any longer. I would recommend milano’s music, or ordering online.

I’m renting a clarinet and they gave it uncleaned (had old spit) and with broken parts. Horrible customer service. My tried fixing the first rental, but after a week, they just returned it without fixing anything.

Absolutely wonderful staff and music teachers for lessons. We had piano lessons there for several years. HIGHLY RECOMMEND!

I like this place. It is pretty good and cool, they have good prices on guitar accessories. I always go there for guitar strings.

Awesome and friendly staff , go see the best music store in the area !!!!!!!!
Mike and his staff are the best

It’s a good shop with kind staff and great teachers. But it’s missing some TLC. Cello bow options are limited and there’s this huge tent inside that is just in the way

Definitely not as friendly or helpful as the Power location.

This place is a great place. They are helping navigate being the mom of an orchestra student and it’s a task! They are so nice about helping me figure out what book I need to get him and what size chin rest he needs. They’re super nice.

Hi owner don’t reply to this also
11 5 star ratings and

Difficult!!!
While the in-store staff are friendly and you shouldn’t have high expectations because this is generally a company designed for beginner instruments for young children, I was less than impressed across the board.

The “brand new” trumpet we rented had to be repaired within just a few weeks and it was replaced with another “brand new” product. That is just the beginning of the issue.

I knew my card was set to expire and it had been compromised so I replaced it. When I tried to go in store to change the card on file, just as I had done to set it up, I was told I’d have to call customer service directly. I got a letter a short time later asking me to provide all of my card information on the piece of paper and mail it back to the company. Due to security issues and having just had my card compromised I opted not to go down that path. I even attempted to reach out to the company through email and got no response. I later got an automated message from the company closer to the due date and it told me to call a customer service line. I went online and located the number and called the customer service. It was clearly an out of the country representative who assured me multiple times that the only way to provide the card information was to give it to her verbally and she promised it would be secure. I asked about an online account set up so it could be done electronically and was told this was not a feature of the company at this time.

I understand this is a smaller company designed for equipment rental but if I can set up a rental in store with my card I don’t understand why I can’t update it there. Additionally there didn’t seem to be a lot of consideration for security of financial information as the only option is to do it over the phone verbally. This is not a bad company and the staff in store tend to be nice but it’s not a quality instrument, the instrument itself is overpriced if you want to buy out and they don’t seem to consider the security implications for financial records. Accordingly at the end of this rental year / school year we are likely moving to a different company.

Sour experience with customer service

Great management, great staff. Professional and personable at the same time. Every musical item that my children have needed through their elementary years up to now were all either rented or purchased from this store. The manager and staff are all darling, talk about going the extra mile! I highly recommend this store!

Very helpful and professional. They turned and old violin into a great instrument for my forth grader.

Went in to replace string on my daughters viola. The service received was exemplary. Although I love classical music, I am not a musician. Mike was very helpful when it came to replacing the string. Mikes passion for music was displayed through his approach in educating me on what to look for with tuning the instrument, what to look for when purchasing our next one(my twenty-one yr daughter used in fifth grade, so I inquired on a new one), was pleased to hear about the rental of an instrument automatically built equity for the purchase of one in the future. Mike was also able to look up our school’s string instructor and his book preference. Our instructor has stated that later in the year he will give us that information and that teaching strings first year and online is going to be a challenge. Knowing my daughters ability to learn quick I preferred to have the books now. I informed Mike I was very pleased and informed him we would be back for all music needs! Thanks Music & Arts!

Great place to purchase or repair an instrument. Alwayd friendly and provides suggestions based on cost for anything the sale or service. Strongly recommend Music and Arts.

Staff is very helpful and experienced!

Very basic selection.

Went to the Music and Arts store today to purchase drumsticks and lessons. Couldn’t use my Canadian Credit card or American cash? Very disappointed

I don’t necessarily have a grievance with this store in particular but the company in general. When my children did not return in March due to COVID there was zero communication from the company as to what to do if we were currently renting from them. I called one day at the end of March to try and return the instrument and they said unless you can make it here by 5 pm tonight we are closing indefinitely due to Covid. They did not offer me any assistance or let me know there was a customer service line to call. I assumed this was a privately owned company. I tried calling today to see if I can return the instrument (we’ve been quarantined since March) and receive some sort of reimbursement due to the circumstances. The guy at the store told me there was a separate customer service number (oh NOW they tell me) that I would have to call to see if I can get a refund. I called and was told I should have called earlier to get my payments stopped and there was nothing they could do to get reimbursed for the months I have been paying for when I couldn’t return the instrument due to COVID and being quarantined. I don’t believe this is great customer service as almost every other company is offering Covid assistance and they will do nothing but keep my money.

Update- they just called me back and said if I return the instrument I could get half of my last months payment back. So I’ve been paying $27 a month for 4 months on an instrument that’s not even being used and they offer me roughly $13 dollars back. What a joke.

NEGATIVE STARS IS MORE LIKE IT!!! I have had the WORST experience dealing with the customer service from Music and Arts. Everytime me or my husband try to call and resolve our bill we get told a different story! NOONE has helped us resolve the issue and it’s been over 4 months now. The amount of money I have paid Music and Arts already, I could have boughten an instrument. NOT worth the hassel and absolute HORRIBLE customer service!!! Save your money and time and go somewhere else!!