This is my favorite music store. My children love the lessons here and the customer service can’t be beat.
Our son has played guitar for several years but was wanting to quit – arguing any time we asked him to practice. Someone suggested Crescendo as they have a daughter who loves going there. We went and from the first lesson with Dale, our son was back in love with the guitar. He practices without being asked and is excited to show us new songs he’s learned. Dale has a great way with tweens and gets their respect because he plays regularly in a band. Dale also works on music that our son loves – nothing “boring” about music in our house anymore. Highly recommend Crescendo.
We love our teachers at Crescendo and find the whole place to be inviting of musical exploration.
Do not believe a flute that was dropped off to be cleaned and refurbished was even touched. Paid for the service and when opened, it remained unpolished and keys were still sticking to the pads. Unprofessional.
Do not rent from them. Had a few issues – just now with the return of the instrument. Returned a cello on 5.20, and still received a charge for another forward month on 5.22.
I called them, and manager Jason told me it is my job to call their provider of instruments and take care of this situation. That they only provide pick up and drop off and cannot be on the phone all day trying to reach their supplier. I was also offered to come and get the cello from the store again and personally take it to their supplier.
Very bad. Obviously, they do not get that when a customer rents from them, it is Crescendo’s store the customer rents from and not some obscure supplier. It is also their brand/store image that suffers.
2. Creative Music Center
Address: 701 Main St, Monroe, CT 06468 , Canyelles , Connecticut , United States
I love this place, i go in just to look at the product and I always end up buying something.
The older guy really helped me with my guitar! He was so nice!
All of the staff, from folks at the register to the instructors to the director of music education, are professional and knowledgeable, with a warm welcome to boot!
Brought my daughter’s flute in to be repaired. Over a month and they never touched it. No time table given for when they would fix it.
I just went to this store with my violin wanting the sound post set and to re-hair my bow. When I walked in there were two ladies at the counter. As I opened my case asking the the lady in the white turtle neck with straight brown hair if they re-hair bows? She snapped that they didn’t. The nice girl next to her chimed in as said out loud “She re-hairs bows?” Then the other lady gave a look and said I would need to buy a new one! She then picked up my violin and started to point out things about my only violin that were not good enough for her to re-set my sound post! I then asked “How much to just re-set the sound post?” She refused me service and said “Good Luck!” AVOID THIS PLACE IF YOU CAN! I think I didn’t fit the “type” they prefer to give services to?
Poor customer service.
3. Connecticut Music Co
Address: Westbrook, CT 06498 , Canyelles , Connecticut , United States
As a more “seasoned” student, I really did not know what to expect in taking lessons again after many years. Paul has been such a patient, fun and knowledgeable teacher that I always look forward to my classes. I love all kinds of music and Paul is always up for the challenge to adapt and help me learn and have fun at the same time.
My son has been taking guitar lessons with Paul for about 6 months now, and we have been extremely pleased with his progress. Paul Fredericks is a great teacher. He has good rapport with his students and makes the lessons both fun and challenging. My son always looks forward to his lessons. We highly recommend him as a guitar teacher.
Kris was fantastic!! He was super kind and non-judgmental. This store was wonderful and very clean. Had a really good selection of items and good prices.
Thank you for your service n attention. Thank guys for helping me to pick the perfect gift for my wife.
The prices are ok. The parking can be tough. The person working the desk was dismissive of my questions. Not a lot of inventory on display. They seem more about instruction.
Sales staff were not super knowledgable. We rented our son’s violin for school through them and billing was always an issue even though it was on monthly automatic payment. Glad the saga is over.
Very bad and rude customer service, hang up my phone.
Don’t rent any instrument from this place. People are very rude. Calling customer service takes forever to get someone on the phone. Unfriendly customer service, supervisors don’t want to talk to customers. Find another place to rent instruments for your children.
WARNING! WARNING TO PARENTS!! DO NOT USE THIS SHOP FOR RENTALS! Should be ZERO stars.
We rented from here for 5 years, the first 4 went off without a hitch. This year has been an absolute nightmare. We rented two instruments, same address, same name, same payment. ONE account had no issues, the other the local store put in the wrong address (where we have never lived). Over the last 4 months I have called their headquarters, left messages, emails, etc. trying to get a paper bill MAILED so that I could pay whatever was owed. They were incapable of sending this, and every time I called in could not even find the right account or would tell me everything was fine and they did not know why I was being contacted. When asked why they could not have looked at our other rental account for the correct information they were stunned into silence. Absolute incompetency from the sales staff all the way up to the billing department supervisor who assigned our missing “account” to a collections agency and then gave us the WRONG agency. Save yourself the trouble and stay far, far away from here.
