This will always be “Daddy-o’s music shack” to me. Doug has been always been wonderful to work with, been buying stuff from em for over 10 years, same great place, new sign, and the boss might get a day off now.
Abby was awesome!!
Friendly and just a great place
Every single time I come here it’s nothing but problems. Being misled by an employee on a price of an instrument. After calling the day before getting one price, to going there getting another price, and then her calling back and giving me yet another price. To finally I had to just sign up for something because I was told they didn’t have any available. Was told today they have books and now they don’t have any available.. They basically couldn’t tell me when or where they could get another. I highly suggest going to another store.
*update*- the owner took care of all of my issues and is addressing the problem. Nice to see people still care!
Staff is helpful and they have lots of instruments to view. One bad thing is that they always seem to make you feel like they are waiting for you to steal something. I realize there is lots of theft that happens but you don’t need to follow me around while I browse.
Very helpful staff was able to guide me right to the different snare heads needed making it a quick and easy stop!
This place will go the way of the rock shop if they keep treating customers like suspects.
It was not like this at the Stevenson location.
4. Capital City Music
Address: 3700 Wabash Ave, Springfield, IL 62711 , Cass County , Illinois , United States
This is THE spot to satisfy all your music needs in Springfield and the surrounding area!
Owner supports local musicians. Thumbs up!!!!
Stopped in today to check out some pianos for my daughter. I was dressed in work clothes (covered in paint, looking homeless)and if I’m being honest, I expected to be ignored. Not only was the store very welcoming regardless of my unkempt appearance, but Larry spent at least 30 minutes chatting with me and explaining all of my options in great detail. I can’t even put into words how helpful he was, for a non pianist like myself. I am super impressed with this store and will be going back soon to buy a piano.
Friendly,has most anything
Meh
Slightly expensive, but very helpful and knowledgeable staff.
The guest experience was alright, but after going in, and returning my item the staff took my return and assured me it was completed, I left and enjoyed the day, more than a week later and I have discovered the staff I talked to must have processed my return improperly since I have never received my refund on my bank statement and when I tried to call in to get the situation corrected I was told they could not find my transaction. Edit… The owner has personally reached out to me and has worked to correct the situation.
went to get my guitar set up and it came back out of tune, disappointed to say the least, reading other reviews it appears the staff might need more technical experience or organization
I am giving two stars because Matt Waldhoff took the time to speak with us in the store. Other than that, I’m not impressed. We were going to consign an expensive Clavinova with them. Upon looking at the contract emailed to us they wanted 40% of the price it sold for, which was satisfactory with us. What was not satisfactory was even thought they only charged $100 to pick-up the clavinova it appeared from the contract they wanted $100 to deliver it to the new owners. Also, they would take no responsibility for any damage that may occur to the unit while it was in their hands. As we had questions regarding that contract we contacted Matt Waldhoff two times via email, asking him to clarify certain aspects of the contract. He never responded back so I assumed they did not want our business. I ended up selling the clavinova on my own and kept the 40% they would otherwise have received. It is inexcusable to not return emails to clarify a contract and I can only assume he took offense that we had questions regarding a contract where they took the profit, but absolutely no responsibility for damage.
I’ve been to a lot of music stores, and let me tell ya, avoid the this at all costs. Prices are High, equipment is below average, and the customer service is a joke. If you don’t mind paying top prices for sub standard gear and having to staff look down at you like you owe them something well this is the place for you . Two thumbs down
5. Shandi’s Music & More
Address: 12809 E Sinnett Chapel Rd, Cuba, IL 61427 , Cass County , Illinois , United States
I know I’m biased, but with FOUR locations in IL, this IS the place to find a piano, keyboard, organ, accessories, etc for EVERY player at every level from beginner to professional, or even if you just love music! Btw, ask for me & make an appointment…
Huge selection. Knowledgable and helpful staff. Thanks guys!
12. Redbox
Address: 21092 IL-125, Virginia, IL 62691 , Cass County , Illinois , United States
Sound source Music has a great selection of DJ’s, up lighting, and photo booths. They DJ weddings at our venue often and are always professional and timely. Thanks for being a great vendor to work with!
This place has awesome customer service. With the 30 warranty on all guitars on any issue without question or hesitation they will fix it. This place is refreshing and I for one am very happy and thankful to have a music store like this. I highly recommend going here for all music needs.
Mike, the owner ALWAYS takes great care of its customers! If anyone has any experiences less then their expectations, just talk to Mike, he’ll stand 110% behind you as we me all along the way from my first encounter with him many years ago to this day! and if I could over shoot the rating with a six star, I would in a heartbeat! It doesn’t get any better then him. If any of you have a questionible issue, you can message me on Facebook before leaving negative reviews. You should see sound source for, and all of your sound and light needs as they are there to increase and MAKE sound events as feasible as possible, whether you want to DIY or simply just have it done, that’s why it’s SOUND SOURCE! Let’s all help keep a caring music outlet who are ALWAYS ready to serve and help intact as too many are falling wayside of the internet. Passing through? Why not just poke In to discover the even increasing line of many new types and brands of speakers and DJ gear constantly arriving on display ready to demo for your next event!
In the late 90s early 2000’s this was an awesome store. Used CD’s, Ppl who loved to talk about old bands and music culture, It was different. Mind you, they still have great instrument selection, and fair prices for a small business. Some staff is decent, some have the personality of a week old gym sock. I’d say if your local, pick up your kids first instrument there and support local small business. Idk if the lead dude from x-crush still works there, but he was awesome. but it’s a lottery.
Love going there and stuff but idk if it was one of the employees or just a customer, but this older guy walked up to me and my friend and made a really rude comment about our colored hair “did you wake up late at a party or something?” How the actual heck would anyone think that is an ok thing to say?????
That was one of my favorite music stores to go to and now I’m not so sure, if it were an employee who sayid that. I’m pretty sure it was because he walked to the back after that. If you have colored hair and you take hate comments too seriously, be careful.
I remember your Christmas store at the Mall always used to eye the Bass in the box and now i am playing that a Jazz Bass i bought i am now in Tennessee so thanks for helping with my dreams
So you want to call on the dude behind me in line and not even greet me or tell me to have a nice day? Poor way to run a business. The old white guy at the front is rude and inconsiderate. He chose to serve the man behind me in line, likely because I’m a woman, so congrats on losing not only my 42$ purchase I got refunded today; but all future purchases from my multi instrumentalist husband that has been a customer here for over 6 years. I’ll buy from Amazon before giving my money to rude old men. Do better. Hope it was worth it for that dudes 12 dollars worth of strings.
My family came in just a few minutes ago and they were very ride to us. My boyfriend, who is normally a very strong person, just walked out of this place in tears because they made him feel embarrassed. Smh. Rude rude employees who act like musical elites.
16. Christian Performing Arts Productions
Address: 501 E State St, Jacksonville, IL 62650 , Cass County , Illinois , United States
The owner is so kind. He helped me fix my guitar cheaply and did the service work for free. Couldn’t ask for kinder service. Will definitely start taking lessons at Miller music.
Great service! Got just what i needed for my ukulele and got to play the pianos! Gentleman gave me a great recommendation for a piano tuner too!
They appear to no longer be in business.
The owners were rude and condescending. I got the impression that not EVERYONE was welcome in their store. They may have a large selection of music, but I’ll take my money and my dignity to other music stores.
I took my niece to Miller Music to see about having an issue fixed with her flute. The guy working looked at it for a few seconds and said he didn’t notice any issues (leaks) visible to the eye. I then asked if it would be okay for her to play the instrument for him so that he could listen, and hopefully make a diagnosis that way. He responded with, “Yeah, hurry up.” Needless to say, the instrument is still having an issue. When we purchased the couple of instruments we have, he was polite. Now that there’s an issue, “Mr. Nice Guy” left the building. I’d never recommend anyone to buy anything else from them again.
Simply call to find out the brand of acoustic guitars they sold when I mentioned name brands the lady was set off very rude on the phone and hung up on me her name was Sharon
19. Walmart Supercenter
Address: 100 Lincoln Avenue, Beardstown, IL 62618 , Cass County , Illinois , United States
Always receive great customer service when I go there. Usually repair turnaround is quick.
I purchased a Yamaha Trans Acoustic guitar and less than a week later it had a problem with an internal mechanism. Tony Williams (superstar) worked extremely hard to get answers from Yamaha (sitting on hold for 4 hours). When word came back that it would be over a month for a replacement to be shipped, the team at The Music Shoppe made sure I had the opportunity to have replacement guitar at an extremely reasonable price.
Because of Tony, they have a customer for life!
Always cordial and welcoming!
Full line music store. I was looking at guitars and basses. Lots of accessories.
They have good rental violins. The strings are overpriced compared to the internet, understandably. Their violin selections for $1000-2000 is not great and overpriced for their quality compared to other violin shops I went to before. I have played for over 9 years.
Friendly, helpful, if out of town call and they will let you when repairman is there for repairs. Saved me a trip. Thanks Music Shoppe
Us as parents made a mistake about payments on my son’s sax so they did what there Right was and got it back so we went in and bought one from them paid it full out that same day we bought it they informed the music teacher to take it they were picking it up the following Friday so my son had it removed from him in front of his classmates just before his Christmas concert he was crushed at something he was looking forward in doing
we had receipt for sax which we paid cash for so with them doing this my son no longer wants to do band or music just because the people at the music shop if I could give them negative 5 star I would who would tell a music teacher to take away a sax that was paid for from a child for no reason at all I hope u go out of business?
They’re expensive, the cables and accessories they sell will usually cost nearly twice in price, just go on reverb or guitarcenter and order online instead. Saving customers money. The place is fairly quiet for a music shop and they have great service and employees though, I just wouldn’t suggest buying any accessories or equipment stuff like cables for electric instruments.
