Top-20 of music shops in Castellolí

The guitars in this shop are amazing; all of them make me sound like a guitar hero. The staff is friendly, knowledgable and more than happy to help.

Very helpful

if you play guitar and enjoy finer instruments you got to stop in…. the best selection of quality acoustic guitars and a few electrics too for those who like to plug in. They will also match Sweetwater as well. So if you need a new instrument stop in and support a local shop.Very knowledgeable staff as well.

Had a guitar cable when I needed it.

Not many mandolins

No prices listed

Thé Owners are lousy business

I recently made a significant gear upgrade and Martel really helped me out. If you’re into one-of-a-kind guitars or pedals, this is your spot. The relaxed store environment is conducive to trying out guitars, pedals, amps, ukes, whatever you’re into. It’s a unique store in the way it services both the high-end and beginner areas of the market (and in between). Nothing else quite like it in CT or surrounding areas.

Best store in the area!!!!

It’s not everyday you see a guitar store that carries custom built boutique guitars and amps. It’s a guitar store for actual guitar players. Friendly people too.

Interesting store with some interesting gear. They don’t seem to carry Fender or Gibson. They had a stomp box manufacturing class going on when I visited.

Purchased a guitar for 750, now walking out with 637. Unfortunately I was not told about a very unfair and sneaky return exchange policy until I had asked after already completing the purchase. Also could not see clearly a visible sign inside that states anything about a return policy. When I asked where the sign was upon trying to return this guitar he pointed to have a corner and I still did not see the sign. I do believe that a return policy sign should be at the register for full disclosure. The law does state you are entitled to a full refund if you are not told about the refund policy during the time of the transaction, which I was not informed of that. Limited selection and unfortunately subject to a very steep restocking fee or store credit, if you are a serious musician make sure you know this first as you know that buying instruments is quite expensive and it is hard to want to get locked into something that you do not truly love.

As one reviewer already stated. They have a terrible return policy especially with online purchases. Good store as long as you know you’re going to keep the item but who really knows, its musical gear, its hard to tell if your going to dig it or not until you play it with your rig. Returning a pedal (or probably anything) is just not worth it due the return fees. 2 stars because I received it pretty quickly but definitely wasn’t packed that well. Without a doubt this will be my last purchase from this store. There’s plenty of other great stores to choose from that won’t bend you over on return fees. **Edit for response to the owner** Yes you do clearly state your return fees online. “Small restocking fee” is a bit of an understatement…your restocking fee is 10%. If I pay $250 for a guitar pedal. Right off the bat you’re keeping $25 of my return. I couldn’t imagine purchasing a guitar online through your store.

Friendly, knowledgeable staff. Great for helping kiddos when mom and dad are not musically inclined. Highly recommend.

Great service! They make you feel appreciated and they actually care.

Where else? Where else in the Danbury/Bethel area can you get all the music, Muzak, musique y musica Stuff and Expertise at all levels and for all genres that you may need?! Where, I ask you. Go ahead, try and tell me. But don’t try to tell me you’ll find nicer, more helpful staff than Sarah and Sophia and Juan and… Don’t even.

Instrument rentals are great for their prices

Just stopped by quick. Had a great hour. They are the best

Good info from employees

Needed a ukulele capo and they had it in stock. Very friendly and also great assortment of guitars, ukuleles, drums and other instruments. From what I can tell by pricing it’s very reasonable. Would definitely recommend if in or near Greenwich.

Great place with a knowledgeable staff!

I can’t rate this place high enough. I am a guitar player and I love buying stuff from the real shops and not just the big warehouses out there (Guitar Center among others) and this place fits the bill. Great people who are willing to work with you and help you find what you need. Great prices too. I purchased a guitar from them and I will purchasing some other things from them as well. If you are in the market for good gear then check these guys out. Ask for Joe, as he will take care of you.

It’s a nice place! It’s a bit small but otherwise it’s nice.

We were kindly helped in the store, but we were buying a guitar for our son and we don’t live in the US. We were having problems with internet so we couldn’t research correctly at the moment, but they assured that the amp could be used in 220 current. We arrived home and we connected the amp and it didn’t work. So the amp was burned. Apart from that the price was a bit higher than the same thing in other stores, it’s not nice to pay 50 dollars more, but that is just business and anyone can charge what they want. It was our fault that we didn’t do a good research before buying. But the very kind person that assured us that it would work because he used to be an electrician, and it only needed a basic adapter, was totally wrong and now we are home and we lost an amp, so we paid extra for the set and it didn’t work. You were very kind indeed, but please if you are not sure about something, don’t sell it. Because we lost money and we can’t go back because we don’t live there.

Rudest customer service I have ever encountered. The man I spoke to on the phone yelled and hung up on me. When my daughter went in person to drop off the instrument for repair at the agreed upon time, he remained upset and kicked my daughter out of the store. Strongly encourage anyone looking to have their instruments fixed to look elsewhere. Disappointing experience to say the least.

Terrible customer service. Called and said I would be by in 10 minutes for an emergency repair. Guy was nice on the phone. When I arrived 5 minutes early they had closed up and locked. Super helpful…

Their hours aren’t very convenient and I was having a guitar strung and I dropped it off and I didn’t get a call before the store closed and then they were closed the next day Sunday so I didn’t get my guitar until Monday and that was extremely inconvenient. They also have a very small selection of basses.Update, they aren’t even open a couple hours on the 4th of July so I won’t get my guitar till Tuesday I am very upset with this store.

A good store for young music students. Has a variety of entry level books and instruments. The person working in the store was very pleasant to deal with, knowledgeable, and helpful.

Informative staff

It is very convienent to take lessons.

excellent store, good Fender Selection, nice acoustics, lessons, and school instruments.

Staff is very friendly and knowledgable.

Ordered instrument for my son, was told to pick up the next day, went the following day to pick it up and it wasn’t there. Also bought a box of reefs for the instrument and was given the wrong kind. The gentleman that waited on us was polite, although he didn’t recognize us even though we had just been in the day before!

I didn’t come to purchase any thing but the employees were more than happy to show me their selection and teach me about the purpose of the parts on the guitars/bass.

Really great place to stop by and get an instrument. The prices seem a bit higher but the quality is surely within the quality you’d expect.
I bought a ukulele here and the quality and sound lived up to the price.

My daughter’s piano teacher in East Hampton recommended this store for the purchase of a piano. Thank you Gil for your help selecting one of your pianos. We purchased our piano several days before Christmas as a gift for my daughter. As it can be challenging to find delivery at the holidays, the store owner went out of his way to deliver the piano personally on Christmas Eve. The piano sounds wonderful and my daughter was thrilled. Thanks for the excellent service, wonderful piano, and beautiful music that now fills my home.

Very knowledgeable and friendly.

My daughter is signed up for lessons and her teacher is great (I hear the others are as well). Just try not to deal with the guy that owns it.

I tried to return my daughter’s Viola due to the school no longer providing classes. It was a total nightmare to get an answer in regards to my credit. They are very irresponsible and I am very disappointed by the lack of care towards my return which was even misplaced! Mom and dad are not helpful at all and he should really look at keeping them home, they make things worse!

Arrived at 10:00am (they open at 10am, but not today). I waited and they finally arrived. All I needed was guitar strings, but they had none. What a waste of time.

Great place for music lessons and to try out instruments! Has recently been expanded to accommodate more students.

I’ve been a patron of the Middlesex Music Academy for over a decade. This is the place. THIS, is the place. If you’re looking for a tutor, repair or an expert opinion/guidance about music, THIS, is the place. You are not going to get the same care or interaction elsewhere; THIS, is the place.

For instances, their “repair guy” Joe Stereo, is the best. I have trusted him with my most beloved gear and he has treated my gear as if it were his own. He is aces. He’s always gone above beyond the call of duty in every conceivable way. Joe has worked on more than a dozen of my
instruments and I have never been dissatisfied in anyway.

Matt, the store proprietor, is a seasoned musician. He and his dedicated staff are generous with their knowledge and willing to work with anyone on any budget or otherwise to achieve their goals. I can’t say enough about this homegrown and beautiful establishment.

The bottom line, if you’re looking for a music store where you can build a lasting and worthwhile relationship with, then look no further than the Middlesex Music Academy. THIS, is the place.

Yesterday we went in to rent an instrument for my 4th grader starting band and I can’t speak enough on how smooth and easy the process was! When we walked in we were greeted by Jim, who immediately knew everything we needed and even our band teacher by name (impressive!). Our son can tend to be a bit shy but the charm of this place seemed to make him feel right at home! If I had to I would say the whole interaction took all of about 10 minutes and we were on our way. Definitely recommending this place to anyone I know looking for help with an instrument, thanks again!

The sales team made it possible for me to afford a piano for my son

I would give Middlesex Music Academy a 0 if I was able to. I called to inquire about a $150 charge when I haven‘t been confirmed by John the guitar teacher. I made a request to Matt that Tuesday was my preference but John was booked so he scheduled Thursday at 6pm. I received a text and email from John yesterday that he had a conflict for Thursday and offered Friday. I responded via text/email that would not work and inquired if this was temporary or permanent to which I did not receive a response. I let John know this may not be a good fit then. I called today to have the charge refunded and Jim proceeded to call me names, saying I was yelling & screaming over the phone and I was being rude. No need to go into the dramatics but Jim needs a lesson in manners, telling the truth and understanding that being a manager does not give him the authority to behave poorly. Never once did I raise my voice but did correct Jim several times throughout the conversation all because i asked for a refund. Extremely unprofessional and a bad look for Middlesex Music all around. I will be taking my business elsewhere. Inexcusable & theater worthy performance by Jim today folks!!!

I signed up for a piano lesson trial online. Their site is very confusing and it’s not clear if the lesson is in-person and online. I called them, left a message but they never called me back. In the day/time of the lesson, I called them 3 times because I was having problems to contact the teacher. The guy who works there, Jim, clearly doesn’t have any customer service skills. He was rude and unpleasant. He didn’t make any effort to help me, told me a was confused and nobody else had problems. I just canceled the future lessons there. It’s easier just hire a private piano teacher. Hopefully I will never have to deal with this guy again.

I paid $80 for a setup on a guitar and got it back with the strings a mile off of the neck and the floyd rose studs so high out of the body I could park a car under it. The bridge pickup was raised until it was practically touching the strings and the neck pickup was lowered to below the pickup ring. The tech then told me that 10-52 strings don’t exist. They’re light top heavy bottom and aren’t even uncommon strings. Every time I go there they give bad advice and clearly don’t know what they’re talking about. My friend tried to buy a tubescreamer (basic overdrive) and they tried to sell him a phaser instead (completely different thing).

Great establishment with a helpful staff and reasonable prices. I was here last week, and JC was very helpful walking me through all the options for a new set of coated strings for my acoustic guitar — they have a large selection of strings, so the guidance was useful. I hear the lessons here are high quality, and I plan to return here to get my violin ‘tuned’ up.

JC Music has excellent staff and teachers. They have a wonderful selection of products at very affordable prices. My daughter has been taking violin lessons for a few months now and I couldn’t be happier with the results.

Kevin and Paul have been great to work with! My daughter loves her lessons and is really becoming a self described “band geek.” It is especially wonderful that she has been able to take piano and baritone lessons back to back, thus helping this momma reduce the chauffeur duties!

Would like to obtain some nice brushes and some type of top hat set used and very sturdy since I break percussion instruments all the time when I perform?

My son, Roberto Luis and Rosa live in Meriden. Are you far from the mall? I have spent a lot of time jamming in Puerto Rico to salsa, merengue, etc but my favorite is funk like Buddy Miles.

My grandson really enjoyed the music lessons and they are very professional and knowledgeable. Highly recommend them.

Never have any of the literature or instrument parts I’m looking for. Took 3 months to repair a trombone. I tried to return an item and they wouldn’t give me back the cash to go to another place. The owner has blatantly disrespected my mother on several occasions and doesn’t have much knowledge of much of anything outside of rock music. As far as i’m concerned, this is the worst music store i’ve ever set foot in and would not recommend to anybody.

This was a horrible expierence. They need to get their stuff together, they had already-sold instruments on shelf. They had an amazing guitar sale and when I went to buy, it was already sold! They got my hopes high and let it down and I will not give them my money any longer.

Completely disappointed. I placed an order in store on a instrument that was never placed with JC music. The customer service was poorly displayed and the options they gave us was not acceptable. I asked to speak to the owner several times and would not get on the phone and made his new employee talk to me. I ended up going somewhere else that was amazing

I went into this store this week. Sal, the owner is one of the one puff the midst pleasant people I’ve ever met. Great music store.

Great people and Gene is an amazing guitarist & teacher!

Got the book I was looking for and awesome customer service!

Nice guy and great service so far!

It’s okay.

My grandma brought two ukuleles here to be repaired before she passed away. They were from the 1940s and held a lot of sentimental value for me, as they were the first instrument I ever learned to play on. After she passed away, a family member went to retrieve them and the store conveniently had “no record” of them. Scammers and low lifes.

Rented a violin during 2012/2013 school year. Throughout the school year violin needed numerous repairs, therefore, I did not rent from them the following school year. Low and behold as reviewing my bank statements I noted a monthly charge from them. Upon calling and speaking with “Joe” I was told that even though the violin was never returned to me after the last repair, I did not officially return the violin. and the charges can not be or won’t be refunded. Duly note that the violin is and has been with them since June of 2013 and the owner acknowledged this fact. I now know why they were not listed as a rental place by the school system. I would never buy from them again or refer any business their way.

terrible repairment

Bobby and staff are awesome! Took my PRS in for a fret job. The guitar is phenomenal! I used to frequent his father’s shop in White Plains when I was a kid. Great to have these guys local! Thanks Bobby!

Had maintenance work done on my guitar here and Bobby did a fantastic job. Can’t recommend the place more for any guitar work.

Robert Balestra is a gifted luthier repairman for all things with 4, 6 or 12 strings. Johnny Winter, Ace Frehley and Grammy Award winning guitarist/producer Paul Nelson. Great staff & service. Lessons available

I went needing a pack of guitar strings to find out that they were closed. Their hours online say 12-4 on Saturday. Their door said the same. Lights off no one answered the phone. The time I went you ask? 3:25. EDIT:I have since gone back and they have been very nice and kind. Which has let me to update my rating.

Everyone was insanely helpful from who I spoke to on the phone for customer support, to the guy that helped me out when I came to pick up the amp in store. Giuliano’s Music takes care of its customers. Will definitely be returning for anything else I need in the future.

Good service, very nice staff and management!

Woodbury Music is the best shop around of all of your instrument needs! The shop owner Dave, is both friendly & knowledgeable! I have gotten both common things done (fixing of saxophone keys) as well as unusual things done (fixing of a dulcimer bridge) and everyone has always been great! I have also taken lessons for almost three years now, and my teacher Mike is not only a dedicated teacher, but also a very talented professional. Stop by and check it out!

A hidden gem UPSTAIRS. Don’t miss it. Dave the owner is great, and talented. Patrick Gill is the PREMIER guitar TECH in the whole northwest CT region. He works miracles at a very fair price. Excellent teachers, Will for piano and keyboards and Mike for guitar and bass. Better check them out. I only trust my guitars to Dave and Patrick. Won’t go anywhere else. Seriously.

Great honest shop here. Had a great online interaction with Dave via email. Want to know why I trust them? Because they talked me out of a purchase. Ha! Thanks again!

Excellent customer service. Will surely return.

Great prices and great service

Great local store with great prices..avoid the box stores!

When I can I prefer to spend my money at mom -n- pop businesses and A Sound Choice is a great guitar shop. Knowledgeable and they have a great selection of music making products. The corporate guitar stores don’t always hire staff that even know what a treble clef is so my advice is spend your money here.

Cool little music shop. Worth going and especially if you need a setup on your instrument.

Very convenient

The best service on the planet. These guys are like music stores used to be

Absolutely amazing, kind, and genuine people. Was going to drop off my guitar for a repair. Did not need to drop it off, the gentleman at the counter took my guitar apart and fixed it on the spot, under charged me and would not take more money. Truly an exceptional experience. Highly recommend

I’ve been taking saxophone lessons at The Music Shop for a couple of years at this point, and I can’t say enough good things about them. I’ve had a few different instructors here, all of whom have been friendly, knowledgeable, and fun. The lesson times are convenient and the pricing competitive. I often say that learning a new instrument as an adult is one of the best things I’ve done for myself, and I’m glad I chose The Music Shop for this purpose!

The cellos were in not in good shape and we had to pay a luthiere to redo repairs that were poorly done when we received the instrument.

Great place but website could be better such as pics of some used equipment. I’m a drummer and would like to see what they have for new and used cymbals,stands,drum kits etc. And prices. I have done business with them and always had a great experience the reason for three stars is the website doesn’t do the music shop justice. All and all great store great people.

have been going there for Decades…
Smart people and great support.
Very helpful.

Super helpful staff. Extremely knowledgeable and just interesting to talk to.

It is always a great experience! Eric is extremely knowledgeable and very focused on supporting the customer! He Knows technically all products in a very detailed way! That is my store to go when I need some new drums.

Went into store to get music stand for table top. Metal with grippers on feet to stand music upright upon table top None available. Have knowledgeable staff and very helpful.

Good selection of instruments

Nice people, good prices,!

Place is ridiculous to me had piano, that bought there not even been a year yet also had my warranty, they said they would take it back and give me some money but when I went to do it they didn’t want to do it at all they claimed it was broken when I got home and heard my piano was perfectly fine ridiculous they just didn’t wanna buy it back since they had more then enough smh

No one greeted me and asked if I needed help.

I was considering buying a guitar, bass and an interface. I was completely ignored by all employees while I was one of three customers in the store(a pair of young men who were clearly there to buy were also ignored). Not even a greeting or goodbye. Find a mom and pop, or even a pawn shop. Don’t support these miserable people. They have a terrible selection, high prices, they profile and are miserable people to be near. I could have bought but wanted nothing to do with them after finally procuring the ‘attention’ of someone for a fleeting moment. I won’t be back.

Excelente lugar para comprar todo lo referente a guitarras además de electrónica, percusión y pianos. Excelente atención y cuentan con personal calificado y bilingüe!!

Recently made a purchase and opened up a credit card here. Very pleasant experience. Great customer service. Chuck was extremely helpful.

Chaz, Chuck, Omar, Mike and Bill are the best.

Good knowledgeable staff

Place is fine.
Just don’t sell them any of your stuff.
Unless you are really desperate.
They will not give you anything
Fair. Worse then trading in your car.

Musical Instrument place, inventory is low but still better than Bestbuy.

This GC by far has the worst staff I have seen. They see you waiting to check out and no one bothers to come check you out. If you ask for help getting a guitar down they roll their eyes and act like they are so bothered. This is not all employees of course but definitely the majority. The large man with dreadlocks goes out of his way to be rude and unhelpful and The entire time you are in there he asked like he has better stuff to do then screw with you. I strongly suggest going to Sam Ash just a few miles away!!!

Customer service is nonexistent. Came in with my boyfriend to pick up an order that was placed online and was to arrive at the store within 5 days. Associates said that an email would be sent when the order arrived at the store. Two weeks later, no email is sent so we track the package and come to find that the package was delivered a week ago. We arrive at the store and wait at the service desk that says “Online Order Pick-Up” for a while. 10 minutes later, we are redirected to another part of the store. Why would there be a specific part of the store for online order pick ups when it isn’t used?? We wait for another 15-20 minutes while one salesperson is standing around not helping a customer. Finally, someone helps us and all we had to do was a sign a piece of paper and leave with the product. We spent about 30 minutes waiting to sign a piece of paper and pick up something we already paid for. It sucked.

Worst service of any store in tri state area.

There aren’t enough people like Rick that still have the personality and simple goodness about them. The Guitar Hanger is not a “cheapo” store, but the friendliness and great service that Rick provides can make you feel that your shopping at a old friend’s store. Go there. Meet him. Try the equipment. There’s never any pressure.

Have been a customer 12+ years. Great personalized service from true professional musicians not a random someone working in a big box store or online “consultant” reading from a script.
For quality instruments and gear, this is the place. Don’t waste your time or cash elsewhere.

The whole team is great! Rick is the best. Had a issue with a guitars pickups buzzing. He brought it to the back for approximately two minutes, gave it back to me and boom, it worked just like new. Some kind of ground wire was actually missing. I recently ordered a effect pedal from Rick and it got here in half the time it was supposed to!!! Definitely will be going back there. Thsee guys know their stuff. It’s impressive. Great place!!!

Horrible service the owner ignored me when I asked to play

Make sure that you buy your merchandise from inside the store !! Do not get it from EBAY because you will end up with trash..

owner is arrogant. store is filthy. selection is limited. looks like the music section of a pawn shop.

I walked into the store on a mission to see if any ukulele sheet music was there, to give to a friend of mine. I walked out with a brand new LUNA acoustical guitar.
Jared (?) at the register gave me much advice. Part of the purchase was a sort of “tune up” given by the owner. The owner was not there on the day of purchase but gladly accommodated me a few days later. He tweaked the neck a little which gave the guitar some unbelievable action.
Nothing but great service at this place!

Mark and team do a great job, even for an amateur. They make you feel comfortable and their people are good. Glad I walked in and asked for lessons. Just an all around nice experience.

Mark is a very charismatic person who will go out of his way to help you in any music situation, from renting or buying an instrument, to lessons and more…

Great place to get music!!

First experience here, but guy greeted me immediately and helped me pick out a capo. Nice feature to have a cafe inside.

Great place. Definitely stop in.

Guitar tech could not look at my guitar because he busy making egg sandwiches.

I came in for my introductory ukulele lesson. The place was a mess. The chair I was told to sit on had metal pieces sticking out the side. The AC was not on. The instructor informed me he had been playing uke for about 3 years. I was charged $50 and it was the biggest waste of money. I was highly disappointed.

This is a review for the musical forest cafe. I wish I could have enjoyed the food at this place, but this business is a mess. I came here a month ago on a Tuesday and they were closed out of the blue, so they granted me a 10% discount coupon for my trouble. I decided to give this place a try once again today so I called in advanced, but no one picked up the phone. I then googled their hours and noticed it said they opened at noon (I tried calling at 11:00 a.m.) but that they were opened today. To be completely sure about that, I checked their facebook page that stated, in fact, that they were open. When I arrived to the restaurant the owner greated me and stated that they have been closing on Fridays for the past 9 months and that I should have checked their facebook page prior to coming in here (REALLY?!). After explaining to him that I DID checked facebook he apologized and said he will change the facebook hours for his restaurant and offered to give me another discount coupon. I didn’t even bothered to take the coupon and left very disappointed by the lack of reliability and professionalism of this place and won’t ever be coming back. Places like this just reinforced my belief that going out of business is a conscious effort and wouldn’t be surprised if this happened to this cafe in the near future.

Great service!!

We are new to the area and we’re pleased to have found this music store just around the corner. The customer service by telephone and in person was excellent; I spoke to a Chris and a Ruben, both of whom were gracious and helpful.

I had my 40-year-old folk guitar re-strung and re-conditioned for $25! To boot, Ruben was kind enough to tune my guitar on my way out of the store.

It’s rare to find a Music store these days. It’s even more rare to find a store whose staff provide such professional customer service. Will definitely bring our other two guitars in for servicing.

The sales staff is warm and friendly-very knowledgeable about their products and options. I will definitely be back!

Yeah it’s good!

Limited retail space, but the staff is helpful and knowledgeable. Music lessons are offered on site.

I have condensed my original rant down to the following- we really like our children’s teachers- but the front desk needs saving

Being a Deaf mother of hearing 9 years old child that has no knowledge in music, I asked if this is drumsticks is good for him. This man just gave me a cold look and said I don’t know it’s fine. He was rude. Definitely not a Deaf friendly store for those Deaf parents with hearing child who wants to join the band.

Absolutely horrible service by the staff. Our son took lessons for two years and store failed to call when teacher couldn’t make it to lesson and even refused to acknowledge that his instrument had been returned when it was sitting in front of them. Sadly, these small shops are disappearing and so it is hard to walk away from one but the staff and management is really just that bad.

Go to the one in East Hartford much better . They only want to help when you make major purchases.

Sweet antique shop with lots of interesting goods for every member of the family to enjoy. The people who work there were very kind and even applied sales to my purchase without me asking. Will definitely be back!

Love the selection

Nice music store. Big selection of music .games and other necessities ha

Hard to do business during a pandemic. Not their fault.

Great selection of music, movies and smoking accesories

Really neat place! Some of the organization isn’t what I’d want it to be if I was looking for something specific, but it encourages browsing, and finding new things, and that’s really cool!

it’s overpriced!

Doesn’t restock on many things. Doesn’t have many items I look for anyway…very small selection of glass to pick from.. and worst of all the older lady working in there was all up in my face about me smelling like bud…in her smoke shop..in the 18+ section ..when im here to buy paraphernalia anyway! Told me if she was a cop she would search me..Like NO DUH if a cop was in the 18+ section in a smoke shop everyone in there would most likely smell and he would probably want to search everyone! She was completely rude to me an after getting told they didn’t have what I was looking for anyway i just left and I won’t be going back there..

My fiancé and I had a terrible experience here. First thing that stood out to both of us is that there was absolutely nothing unique about the place. We first browsed the low quality t-shirt collection. I initially thought nothing of it, but one of the women working there immediately started getting in our space and more and more made it seem like she was watching and/or waiting for us to shop lift. Nice job lady, but I gave up buying such tired, thoughtless Bob Marley shirts after I graduated high school.
I can appreciate keeping inventory neat and presentable as well as keeping a discreet eye on people. The way she was following and eyeing us she may have well stripped us (hell…it would have put a LITTLE excitement in our visit). Mind you, we are normal looking people that were both willing and able to spend some money if we by miracle chance found something of remote interest to us.
Some awkward minutes later we made our way into the smoke accessory area in the back room. sure enough there she came out of nowhere (were there two of them???) scaring the crap out of us.
Again, their selection of glass was sparse; on par with any Exon Mobile gas station. I’m surprised they didn’t have bath salts available. If they did it was their own stash for sure. Maybe that’s why they were so on edge, tweaking on their own stash. We again continued to shrug it off until I made the mortal mistake of making my way behind the counter in smoke area. In the most condescending tone ever, said something alone the lines of “you can’t go behind the counter.” I knew I was at fault for that, but she had an expression that you’d give a dog after it pee’d on the carpet. That’s when we decided to bail. Right before leaving however we asked the nice man behind the main front counter for a lighter. “Uhhh we’re out of lighters…” Uhhhh ok. Bye bye

I went to the East Hartford Music & Arts store upon the recommendation of a music teacher. Was in need of a saxophone repair to an antique student-level model. I decided to buy a beautiful entry-level professional model saxophone. The sales person was very knowledgeable, courteous, and friendly. Quite impressed, and I absolutely love and enjoy my beautiful saxophone.

Very nice and knowledgeable staff. They always hook me up with the best equipment. Deffinatley my go to store for anything music related.

Customer service is always above and beyond. If Disney owned a music store, this would be it.

Good selection and price

Cool place, very expensive

I recently went to the Music & Art store and asked about my child’s school instrument payment plan. We leased the instrument two years ago; but due to COVID-caused remote schooling and summer breaks, there was little use of the instrument despite monthly charges including insurance and fees.

The store manager told me that I can pay up from lease to own, but refused to give me the payment breakdown, saying everything “in their computer”. When I asked for my contract copy, he didn’t have it. I remember the contract sent from the school was very complicated with different group plans and unfamiliar billing terms, and the store ended up filling up the paperwork over the phone for us. The contract has carbon copies and the store told us they would send us our copy but never did. Now they were telling me that they didn’t have the original copy of the contract for me either.

I decided to pay up the rest to own the clarinet. Just be aware that the receipt won’t have details of what portion is for the instrument and what is for insurance and fees, and no information about the original price and the final total payment. I ended up paying more than $200 just in insurance and fees up to now. I also found out that I had overpaid >$500 for a beginner instrument that the store billed for an intermediate model, as I compared the market price for my exact model. Since I don’t have the pricing info. nor the contract, I cannot really do anything at this point.

I have since found other online complaints against Music & Art regarding the rent-to-own school instrument plan. The lack of transparency and their practice of overcharge and under-report seem to be common experience of their customers. I feel that there is an element of complacency on the school and parents ends since the service is “for our children”, but where is the accountability?

Rented a saxaphone for 2 years. Summers were free. Returned the sax in the fall and was charged for the summer. 300$ which is the yearly rate. No notification or change of contract. Its a scam. Free summers not part of the contract, just a gift to you until you return it. Hours spent on hold to corporate as the local manager has no power.

I had been taking lessons at this location since March 2019. One of their instructors stopped teaching in June 2019 and took the summer months off. The store called me in August to say the instructor was not returning in the Fall and my account would be closed but if I wanted to begin with a new instructor I could. To my surprise upon starting with the new instructor, my account incurred a new student fee of $30 which is out of order since I am a continuing student; I asked the store to provide a credit and they recently did so. The new student fee is inappropriate due to no fault of mine.