Come see Palmer Musci Company! Bear was very welcoming and helped us pick out a guitar for our daughter. She’s very excited to start lessons.
Amazing customer service….will definitely be back ❤️
I have been doing business with Preston for a long time. I’ve even taken guitar lessons from the man in charge, LOL. I’ve bought new equipment. Sold them used guitars for a fair price. Just yesterday the service dept helped me with some wiring issues on a fiddle pickup( thanks Bear). ALL of the staff makes every effort to make sure that you are satisfied! You will be much happier trading here than you would be if you went to the big box store. The company gives back to the local community through numerous promotions/collaborations and by supporting local artists and the community orchestra! Definitely 5 stars!
Talked to Joey in the store today. He took some time to help me plan for an upcoming purchase for our church. They have a large selection of all kinds of musical instruments and they do lessons, as well. Knowledgeable and helpful staff. Highly recommended! Thanks, Joey!
I was looking at electric guitars and they didn’t offer to let me plug any of them in. How are you truly going to know if you like one or not if you can’t hear the sound.
My guitar was in for repairs for about 4 months. Almost no communication was provided about status of the repair work. It’s understandable with Covid making it difficult to have parts shipped, but the lack of adequate communication was uncomfortably disappointing. I don’t blame the young individual who was working on my guitar, but rather leadership who should have provided direction on appropriate and timely customer service communication. It doesn’t matter to me that it would have taken considerable time for repairs. But the lack of communication stating that due to a backlog in parts, and it was just a waiting game, would have been enough. A 30 second phone call every couple of weeks or so to advise a customer that no progress has been made is better than nothing…it would have been enough to have left my guitar there for months longer. The ironic thing about all this is that I really like the store and the people at Palmer Music, so I will most likely continue to purchase my music supplies from them and I hope my experience there was a one-off….
Went in expecting to buy a new guitar on 01/26/2023. The man behind the counter was very unfriendly & unhelpful.
I found one I wanted to buy but I just didn’t really want to give my money to a person who didn’t know how to smile.
Another employee walked by and was even more emotionless than the other guy. I left feeling very unwelcome.
I will not be back.
Go to GUITAR CENTER instead (you can actually have FUN there).
Nice folks at H22 Music Store- they take care of all my guitar needs!
My son bought his first guitar here. He loves the staff.They are very helpful and polite. He even takes guitar lessons there. Worth the drive from anywhere.
This is the best store ever !!! Everyone is so nice and helpful, I LOVE this store!!!!!! My daughter bought me a Fender Guitar here and a Peavey Amp and they went out of their way to help me!!! I will be a lifelong customer!!!
Nice enough folks. The store seens really bare compared to what it was like 2 years ago..
just went by there to by my sons xmas. There phone was disconnected and they werent open ehen we got there.
3. Saied Music Co
Address: 2880 Point Cir, Fayetteville, AR 72704 , Comuna Archiş , Arkansas , United States
Friendly and helpful. They offer affordable leasing for student instruments
I don’t have much for you compared the store to so I can’t say I’d give it five stars but why not four. It was just a quick and easy trip where I was looking for a cowbell and wasn’t a hundred percent what to look for. There was a guy there who helped me I forget his name but he didn’t hesitate and I got what I needed.
Good customer service
Clean store, nice staff.
Do not let them store your debit card on file. I have an unauthorized charge on my account. ONLY PAY THEM THROUGH THE WEBSITE, NOT OVER THE PHONE.
Awful service. Bought strings for my guitar, and since im not very good at putting them on and they were the most expensive strings, i left my guitar for them to put the strings on for me bc they said theyd do it for free and that they would call me within a day or so. I waoted almsot a week and figured that i must have missed the call and went there to get my guitar. They hadnt even touched it and told me that it would be several more days before they could get to it. I just went ahead and took my guitar. Never getting my business again im just gonna go to guitar center.
Pretty great selection of instruments, however I felt extremely awkward with the staff and felt like my questions were intrusions. You could chalk this up to me just being anxious, but I would have much more appreciated an employee who could recommend stuff to me, and willing to help me find what I’m looking for. I’ll be going to A different shop to get what I need
4. Guitar Center
Address: 12315 Chenal Pkwy A, Little Rock, AR 72211 , Comuna Archiş , Arkansas , United States
They highly reccomend which instrument, and accessories to get.
My husband get all his equipment from there
The staff here are an example of superbly executed customer service. Love the selection of guitars. A person can dream here. I’d never leave if they were 24 hours.
Great place but the industry needs to cater to left handed guitar players, as well as right handed guitar players. My husband is a lefty that owns 2 lefty BC Rich guitars, but they don’t make them anymore. It makes no sense because lefties are usually more artistically inclined. Many famous musicians are left handed…
Friendly helpful staff
I bought 3 powered speakers, a guitar stand, a snark and several cables. spent around $1400 was very pleased with the service Alex provided. Was disappointed that after traveling an hour to get there, They had no Chauvet 4Bar Flex’s LED Lights in stock. My plan was to buy three. To my dismay they dont stock these items, so even though I had cash in hand I could not get what I came for. They could have them shipped but that would require me to prepay without product in hand and no guarantee I would have them in time for the gig. I believe if you’re gonna offer these items you should have them in your store.
They couldn’t answer any of my questions and some of the equipment did not work at all. Another customer helped me better than the employee’s did… 🙁
Super busy and it appeared that no one wanted to help.
Went in to look, and found a guitar I have wanted for a few months. The price was half what it should have been so I asked the sales assistant to verify it. She verified the price to me twice before I agreed to buy it. Once I got to the register, she explained that the price was wrong and it went up around $300.00.
I was told she had spoken to a manager, but he refused to do anything about the error. When I explained that at the labeled price it was a great deal that I couldn’t pas up, but at the new price it really wasn’t a good deal, the sales assistant told me that if I really wanted the guitar, I should buy it and just love that I could play it.
I feel like this is a classic case of corporate idiocy and a great way to lose customers. I won’t be returning to this store and I doubt I will visit the chain again. While it is a little further for me to drive and the hours aren’t always conducive, I will probably visit the very nice guitar store in Russellville for my music needs in the future.
5. Guitar Center
Address: 160 E Joyce Blvd, Fayetteville, AR 72703 , Comuna Archiş , Arkansas , United States
They had a lot of amazing things. It almost made me cry
As always service here was stellar…even though they didn’t have the totally obscure item we were looking for, they searched the web for us and found several options. Thank you Guitar Center Fayetteville!
As a total guitar newbie it’s pretty overwhelming and a little intimidating walking into guitar center, but I found they are patient and helpful.
As Ron Swanson said at Home Depot “ I know more than you”
Customer service was informative.
I paid, and the dude just shoved my brand new cymbal in a plastic bag, with all the other stuff I bought. After doing some research, it seems this is SOP for GC. Sucks they are pretty much the only game in town. Their prices are good, though.
Dont get the pro coverage, it is a scam. They did not cover a midi keyboard with a broken key.
Called a day a head of time to make sure they had item in stock Because I live an hour away got here and they don’t carry that item.
6. Shuffield Music Company
Address: 610 Main St, Arkadelphia, AR 71923 , Comuna Archiş , Arkansas , United States
Nice little music store. Wish they carried more drum stuff, but had a good selection of guitar equipment and supplies.
great selection. friendly, knowledgable, helpful.
I’ve been regularly visiting Paul and his shop for the past couple of years. The guys are always super nice and they’ve got an awesome selection of great instruments. They carry essentials like strat-like guitars and acoustics but they always have some really unique stuff on the wall as well.
Great local music store. We have shopped here for years.
Not to bad
Rude
Good place to buy guitars, don’t ask them to fix anything you own uness you want it damaged.
Shop local and and get A+ customer service. New equipment, repairs and lessons.
Donna
Great store, very friendly staff, great prices!
Been playing on the Telecaster you set up for me last week. I’m really happy with the set up you done.
Friendly’s staff knows equipment.
We bought a guitar here for our son a couple weeks back. One guy was way too salesy and talked too much but I like supporting local so we bought one.
Firstly, this shop provides great service on guitars, setups and string changes. But beware of purchasing a guitar that is not currently hanging on their shelf. For example, the Fender American Professional II Strat, comes in 9 different colors. If you want a color that isn’t hanging on their wall, they will offer to get it for you, but it will be considered a “special order” and not eligible to be returned. This is an odd policy since they are an authorized Fender dealer. If you order the guitar direct from Fender, or Sweetwater, or any other online retailer, the guitar is eligible for return no questions asked. So essentially, trying to support a small shop will eliminate any guarantees offered by the manufacturer. Understand, I realize a small shop has limitations and must do what’s best for their bottom line. However, it was never communicated to me “hey if I order this guitar for you, it’s unreturnable.” The thought never crossed my mind to ask, since the item I ordered was a stock offering from Fender, nothing special or custom about it. It’s extremely surprising that a Fender dealer is not able to provide the same customer satisfaction policies that are in place by Fender themselves. Most of the guitars hanging on the walls are mid-tier or entry level guitars, so if you want something better, and you want the peace of mind to return it if you’re not happy with it, then I suggest looking elsewhere. If you need a great setup on your guitar, ReMix can do it.
The old guy was nice and got a good deal on my Boss PS 6 but the 2 employees or malinngerers.
Paid Remix $135.00 to put a new but bad Fender neck on my guitar. I Sent the bad neck back to Fender. They said it was warped on the 10th fret. Fender replaced the neck. Now Remix tech want’s me to pay again to install new neck. He knew the first neck was bad when he worked on it. My opinion is not good for Remixes Fender tech. The advise their tech Andy gave me, was to find someone else to install the neck.
This is not the kind of attitude one would expect from anyone representing a company as reputable as Fender.
I’ve played Fender Telecasters for 50 years. Had a lot of them worked on.
Never have I been treated as as poorly or rudely as I was at Remix Music. I’m sorry to have to leave this less than favorable post. But this is the way it happened.
Didn’t like the guy’s attitude or the prices. I probably won’t be back.
10. Mainstreet Musician Supply
Address: 201 N Main St, Nashville, AR 71852 , Comuna Archiş , Arkansas , United States
