Came here for some guitar strings and the employee was super awesome
Great service! Nice friendly owner
I didn’t come to purchase any thing but the employees were more than happy to show me their selection and teach me about the purpose of the parts on the guitars/bass.
My daughter is signed up for lessons and her teacher is great (I hear the others are as well). Just try not to deal with the guy that owns it.
Very knowledgeable and friendly.
Arrived at 10:00am (they open at 10am, but not today). I waited and they finally arrived. All I needed was guitar strings, but they had none. What a waste of time.
I tried to return my daughter’s Viola due to the school no longer providing classes. It was a total nightmare to get an answer in regards to my credit. They are very irresponsible and I am very disappointed by the lack of care towards my return which was even misplaced! Mom and dad are not helpful at all and he should really look at keeping them home, they make things worse!
2. JC Music
Address: 529 W Main St, Meriden, CT 06451 , Comuna Independenţa , Connecticut , United States
Great establishment with a helpful staff and reasonable prices. I was here last week, and JC was very helpful walking me through all the options for a new set of coated strings for my acoustic guitar — they have a large selection of strings, so the guidance was useful. I hear the lessons here are high quality, and I plan to return here to get my violin ‘tuned’ up.
Great customer service! Came in for a repair a month ago and the same piece broke again and I thought all hope was lost. I came back hoping I’d just be able to get my money back and left with a fixed guitar without having to pay again! So happy!
JC Music offers wide selection of products at very reasonable prices. They also have a great lesson program. Whether your a beginner or a more advanced student the teachers can tailor your lessons to that of your needs. I have been taking voice / guitar lessons at JC Music for a little over a year and could not be more satisfied. In addition to the lesson program they also rent instruments so that you can find what best suits you with out the expense of buying an instrument outright. Or if your looking to buy or sell any used instruments you can take advantage of their consignment program. Overall it is a great place with excellent products and a variety of services that are hard to find elsewhere.
Would like to obtain some nice brushes and some type of top hat set used and very sturdy since I break percussion instruments all the time when I perform?
My son, Roberto Luis and Rosa live in Meriden. Are you far from the mall? I have spent a lot of time jamming in Puerto Rico to salsa, merengue, etc but my favorite is funk like Buddy Miles.
My grandson really enjoyed the music lessons and they are very professional and knowledgeable. Highly recommend them.
Completely disappointed. I placed an order in store on a instrument that was never placed with JC music. The customer service was poorly displayed and the options they gave us was not acceptable. I asked to speak to the owner several times and would not get on the phone and made his new employee talk to me. I ended up going somewhere else that was amazing
Never have any of the literature or instrument parts I’m looking for. Took 3 months to repair a trombone. I tried to return an item and they wouldn’t give me back the cash to go to another place. The owner has blatantly disrespected my mother on several occasions and doesn’t have much knowledge of much of anything outside of rock music. As far as i’m concerned, this is the worst music store i’ve ever set foot in and would not recommend to anybody.
This was a horrible expierence. They need to get their stuff together, they had already-sold instruments on shelf. They had an amazing guitar sale and when I went to buy, it was already sold! They got my hopes high and let it down and I will not give them my money any longer.
3. The Music Shop
Address: 405 Queen St, Southington, CT 06489 , Comuna Independenţa , Connecticut , United States
The best small town music shop! I love how friendly everyone is there. Especially Scott, he is always very upbeat and knowledgeable. He looks out for the customer’s best interest. I would definitely recommend The Music Shop to anyone.
Very nice small music shop. I went to purchase a drum throne and received excellent customer service. I believe the gentleman’s name is Scott? He was very pleasant. I will definitely shop there again.
I’ve been taking saxophone lessons at The Music Shop for a couple of years at this point, and I can’t say enough good things about them. I’ve had a few different instructors here, all of whom have been friendly, knowledgeable, and fun. The lesson times are convenient and the pricing competitive. I often say that learning a new instrument as an adult is one of the best things I’ve done for myself, and I’m glad I chose The Music Shop for this purpose!
The cellos were in not in good shape and we had to pay a luthiere to redo repairs that were poorly done when we received the instrument.
Great place but website could be better such as pics of some used equipment. I’m a drummer and would like to see what they have for new and used cymbals,stands,drum kits etc. And prices. I have done business with them and always had a great experience the reason for three stars is the website doesn’t do the music shop justice. All and all great store great people.
4. Martel Music Store
Address: 1 Whiting St, Plainville, CT 06062 , Comuna Independenţa , Connecticut , United States
Great store love this place can’t wait until I go back.
I spoke with Shelley over the phone an had a wonderful experience! She was very knowledgeable about the brands and products they carry and provided me all the information I needed. Would recommend!
Had my guitar set up awesome job!
Interesting store with some interesting gear. They don’t seem to carry Fender or Gibson. They had a stomp box manufacturing class going on when I visited.
Purchased a guitar for 750, now walking out with 637. Unfortunately I was not told about a very unfair and sneaky return exchange policy until I had asked after already completing the purchase. Also could not see clearly a visible sign inside that states anything about a return policy. When I asked where the sign was upon trying to return this guitar he pointed to have a corner and I still did not see the sign. I do believe that a return policy sign should be at the register for full disclosure. The law does state you are entitled to a full refund if you are not told about the refund policy during the time of the transaction, which I was not informed of that. Limited selection and unfortunately subject to a very steep restocking fee or store credit, if you are a serious musician make sure you know this first as you know that buying instruments is quite expensive and it is hard to want to get locked into something that you do not truly love.
As one reviewer already stated. They have a terrible return policy especially with online purchases. Good store as long as you know you’re going to keep the item but who really knows, its musical gear, its hard to tell if your going to dig it or not until you play it with your rig. Returning a pedal (or probably anything) is just not worth it due the return fees. 2 stars because I received it pretty quickly but definitely wasn’t packed that well. Without a doubt this will be my last purchase from this store. There’s plenty of other great stores to choose from that won’t bend you over on return fees. **Edit for response to the owner** Yes you do clearly state your return fees online. “Small restocking fee” is a bit of an understatement…your restocking fee is 10%. If I pay $250 for a guitar pedal. Right off the bat you’re keeping $25 of my return. I couldn’t imagine purchasing a guitar online through your store.
5. Bethel Music Center – Instrument Sales, Rentals, Lessons and Repairs
Address: 273 Greenwood Ave #101, Bethel, CT 06801 , Comuna Independenţa , Connecticut , United States
This place is great! It is well run with a staff that cares about delivering a great customer experience. I’m very impressed!
Ordered a Kala Baritone Ukulele in from them and they got the order in right away and for a very good price. The one that initially arrived from the manufacturer was damaged either from the start with or during shipping to the store so they immediately sent for a new one. The next one that came was spotless. The store handled this incident very well and I love my new instrument; the customer service was excellent and I cannot recommend this place enough. If you are in the area, buy from here and not from Amazon!
Good info from employees
Just stopped by quick. Had a great hour. They are the best
Instrument rentals are great for their prices
6. Mad River Music
Address: 502 Main St, Winsted, CT 06098 , Comuna Independenţa , Connecticut , United States
Found a unique second-hand guitar in a random music shop that was going out of business – it was in pretty rough shape. But I took a gamble, bought it, and brought it to Mad River Music to see if they could fix it up at all. It was a gift for my brother’s birthday. Frank and Sam worked their magic to restore it to the best possible result for the condition it came to them in. Very, very pleased with the work, the communication, the reasonable rate and the care and attention they gave! Thank you, Frank & Sam! Recommend 100%.
Thank you Mad River Music for another beautiful guitar! I love it !!!
Went there to pick up a guitar amp I saw on the Facebook marketplace they had for sale. I met with Frank and he helped me while Sam was doing lessons. They brought out the amp I was looking to buy and Frank played a guitar and tested out all the settings. Everything worked and the amp sounded great. I purchased the amp and a new set of strings for my guitar. I talked with Frank more and he was very friendly and asked me about myself and what music I play and listen to. He gave me one of their business cards if I wanted to schedule a lesson since I mentioned I was getting back into playing guitar after not playing for a while. I would definitely recommend Mad River Music! My first experience there I felt very welcomed and comfortable. I will definitely be supporting this father and son music store. I don’t need to drive so far to go to guitar center for what I need and pay an insane marked up price for things anymore. Please support Mad River Music and support local small family owned businesses!
Awesome guys , Frank and Sam
This place broke my guitar and tried to say it was already broken when I brought it in. poor customer service!!Ipaid them to break my guitar basically.i wouldn’t recommend anyone to go there.i couldnt even get an apology. I would recommend going anywhere but there.dont have them fix your instruments. They sell knockoff used guitars,definitely not like other places I’ve been to.its like going to a used junk tag sale.very unprofessional.go to George’s music,or the music shop in torrington where you can expect quality workmanship and honesty.
Absolutely horrible customer service
Horrible, I walked in to buy a guitar and he was beyond rude
7. Music & Arts
Address: 989 Farmington Ave, West Hartford, CT 06107 , Comuna Independenţa , Connecticut , United States
Went in just to look around and the guy working ended up teaching me a ton about what to look for when buying a piano and was super fun to talk to. Shoutout to whoever that was!
nice music instruments
They help me every time I come in and they are so kind.
I have condensed my original rant down to the following- we really like our children’s teachers- but the front desk needs saving
Yeah it’s good!
Limited retail space, but the staff is helpful and knowledgeable. Music lessons are offered on site.
JUST HIT BACKSPACE ON YOUR BROWSER AND PICK ANOTHER COMPANY. YOU’RE WELCOME.
Called your West Hartford CT store early today, after calling around to several other of your stores, to see if the had a certain string for my cello and if they could fix the one string today. Was told yes on both. My husband drove 25 min there to find out they did not have the string. Drove to the nearest store that had this string (which was an additional 15 min out from my house) and they had no one to help with the cello. My husband ended up purchasing the string. Had I talked to him I would have told him not to make the purchase. Now every place is closed so tomorrow I have to go to another store to get this string put on. We needed the cello for tomorrow so you guys were literally no help. I will be returning the string and doing my business elsewhere. I should have listened to the other bad reviews. First time customer turned into last time customer.
My child joined band program at her school in West Hartford. Using their online system, I placed an order for instrument rental and a book for the program. The date I placed my order, they charged my credit card.
However, they never delivered the instrument until I called and confirm the status. The book was never delivered with the instrument. A week later, I called them to confirm about the book. They told me that it was back ordered. Since the book was available in Amazon for next day delivery, I asked Music & Arts to cancel my book order.
After few weeks, I still did not have my credit back for the book. I called them to ask for the refund, and the customer service told me that I have to return the book (which was never delivered!) in order to get the refund and hang up on me. I used the chat function on their website to explain the situation. Here, the customer service told me that they would never charge the credit card unless the item is delivered, and conversation did not go anywhere. (Again, my credit card was charged on the date I placed order!) Not knowing what to do, I called the store in West Hartford, left my phone number with an employee so the manager can call me back. No one called me back. I sent polite email to the manager, and also emailed the customer service. No response from anyone.
I will NOT order anything from this business in the future.
Very poor service. I had gone few days ago to order a rental violin size 1/16 according to my son teacher recommendations, and a violin for my wife. This week I received a call letting me know that the violins were ready for pick up.
First thing I was told when I arrived was that the violin 1/16 was not there, after I told the associate I have received a phone call, he went to check again and sure enough he found it.
He mentioned that the violin ha a tag outside saying it was 1/32, but that it was a size 1/16 because it has been measured.
He proceeded to fill up a rental contact that I signed, however I suspected the violin was indeed a 1/32, I then open the violin box and inside the violin there was a mark for 1/32 size.
I mentioned to the associate that I thought the violin was a 1/32 not a 1/16. He was visible frustrated and said that his manager had I don’t remember what degrees in music and that he had measured the violin ant it was a 1/32, he then told me that I could check online the dimensions for a 1/16 violin, which I did, and sure enough the violin was a 1/32 according to the measurements they have online. I told the associate that I preferred to wait, he replied that the contract was already done, I said that I did not care, because I wanted the right size violin. All along this discussion the associate attitude was extremely rude.
I would not recommend this store, however unfortunately there aren’t too many options available.
8. Middlesex Music Academy
Address: 440 Main St, Middletown, CT 06457 , Comuna Independenţa , Connecticut , United States
Great place for music lessons and to try out instruments! Has recently been expanded to accommodate more students.
I’ve been a patron of the Middlesex Music Academy for over a decade. This is the place. THIS, is the place. If you’re looking for a tutor, repair or an expert opinion/guidance about music, THIS, is the place. You are not going to get the same care or interaction elsewhere; THIS, is the place.
For instances, their “repair guy” Joe Stereo, is the best. I have trusted him with my most beloved gear and he has treated my gear as if it were his own. He is aces. He’s always gone above beyond the call of duty in every conceivable way. Joe has worked on more than a dozen of my
instruments and I have never been dissatisfied in anyway.
Matt, the store proprietor, is a seasoned musician. He and his dedicated staff are generous with their knowledge and willing to work with anyone on any budget or otherwise to achieve their goals. I can’t say enough about this homegrown and beautiful establishment.
The bottom line, if you’re looking for a music store where you can build a lasting and worthwhile relationship with, then look no further than the Middlesex Music Academy. THIS, is the place.
Yesterday we went in to rent an instrument for my 4th grader starting band and I can’t speak enough on how smooth and easy the process was! When we walked in we were greeted by Jim, who immediately knew everything we needed and even our band teacher by name (impressive!). Our son can tend to be a bit shy but the charm of this place seemed to make him feel right at home! If I had to I would say the whole interaction took all of about 10 minutes and we were on our way. Definitely recommending this place to anyone I know looking for help with an instrument, thanks again!
The sales team made it possible for me to afford a piano for my son
I signed up for a piano lesson trial online. Their site is very confusing and it’s not clear if the lesson is in-person and online. I called them, left a message but they never called me back. In the day/time of the lesson, I called them 3 times because I was having problems to contact the teacher. The guy who works there, Jim, clearly doesn’t have any customer service skills. He was rude and unpleasant. He didn’t make any effort to help me, told me a was confused and nobody else had problems. I just canceled the future lessons there. It’s easier just hire a private piano teacher. Hopefully I will never have to deal with this guy again.
I paid $80 for a setup on a guitar and got it back with the strings a mile off of the neck and the floyd rose studs so high out of the body I could park a car under it. The bridge pickup was raised until it was practically touching the strings and the neck pickup was lowered to below the pickup ring. The tech then told me that 10-52 strings don’t exist. They’re light top heavy bottom and aren’t even uncommon strings. Every time I go there they give bad advice and clearly don’t know what they’re talking about. My friend tried to buy a tubescreamer (basic overdrive) and they tried to sell him a phaser instead (completely different thing).
I would give Middlesex Music Academy a 0 if I was able to. I called to inquire about a $150 charge when I haven‘t been confirmed by John the guitar teacher. I made a request to Matt that Tuesday was my preference but John was booked so he scheduled Thursday at 6pm. I received a text and email from John yesterday that he had a conflict for Thursday and offered Friday. I responded via text/email that would not work and inquired if this was temporary or permanent to which I did not receive a response. I let John know this may not be a good fit then. I called today to have the charge refunded and Jim proceeded to call me names, saying I was yelling & screaming over the phone and I was being rude. No need to go into the dramatics but Jim needs a lesson in manners, telling the truth and understanding that being a manager does not give him the authority to behave poorly. Never once did I raise my voice but did correct Jim several times throughout the conversation all because i asked for a refund. Extremely unprofessional and a bad look for Middlesex Music all around. I will be taking my business elsewhere. Inexcusable & theater worthy performance by Jim today folks!!!
9. Music & Arts
Address: 413 Post Rd E, Westport, CT 06880 , Comuna Independenţa , Connecticut , United States
Good prices and very friendly and professional people working there. I’ll always check them when interested in buying something
I bought a new guitar at the store. I dealt with Chris who is very helpful and knowledgable. The customer service and overall experience were great.
Friendly and talented staff. Watch Ashley and Gabriel in this spontaneous performance!
Had a horrible experience renting with this store, they refused to help and to give me a refund even though it was their fault, and they did not processed the return properly. DO NOT RECOMMEND!
Disappointing experience with stringed instrument rental. Picked up an instrument, brought it home for child (experienced player) to try and a string immediately broke, likely wound too tight or already compromised at the store. Brought it back the very next morning and was told I needed to buy a new string and have someone else attach/retune. Poor way to treat a customer.
10. Creative Music Center
Address: 701 Main St, Monroe, CT 06468 , Comuna Independenţa , Connecticut , United States
All of the staff, from folks at the register to the instructors to the director of music education, are professional and knowledgeable, with a warm welcome to boot!
I love this place, i go in just to look at the product and I always end up buying something.
The older guy really helped me with my guitar! He was so nice!
I just went to this store with my violin wanting the sound post set and to re-hair my bow. When I walked in there were two ladies at the counter. As I opened my case asking the the lady in the white turtle neck with straight brown hair if they re-hair bows? She snapped that they didn’t. The nice girl next to her chimed in as said out loud “She re-hairs bows?” Then the other lady gave a look and said I would need to buy a new one! She then picked up my violin and started to point out things about my only violin that were not good enough for her to re-set my sound post! I then asked “How much to just re-set the sound post?” She refused me service and said “Good Luck!” AVOID THIS PLACE IF YOU CAN! I think I didn’t fit the “type” they prefer to give services to?
Brought my daughter’s flute in to be repaired. Over a month and they never touched it. No time table given for when they would fix it.
Terrible, definitely wouldn’t recommend it to anyone in this planet or another. I originally paid through Groupon just to see if the classes worked out for my son. I paid for 45 mins and they only gave me 30mins classes for my son ,that should of been the 1st red flag. But then they make you sign a paper and they ask you to put a credit card info even though I paid for the 1st month in full. So we tried that 1st month and decided it wasn’t for my son,he didn’t like it.so then I thought I was done with this establishment and they kept charging me even though I was done with them clearly, scammers.terrible customer service!
11. Turnpike Music Garage
Address: 1485 Black Rock Tpke, Fairfield, CT 06825 , Comuna Independenţa , Connecticut , United States
Friendly staff and good price for instrument rentals.
I signed up through a coupon website for my four children. They enjoyed it very much!! I felt like my kids were in good, capable, knowledgeable hands and I would have continued lessons except for the distance, we live about 30 minutes away. Thank you Turnpike Music Garage!!
I have taken my guitar and bass here to be setup a few times. I was very happy with the time it took and the results. It averaged about a week for the turnaround and the playability was great. I can’t speak for the lessons or major repair work, but for simple things this guitar/music shop is perfect.
A little hard to find, but owner was very helpful in my search for a solid-woods Classical guitar. Looked at a very nice A/Yari. Has some nice guitars, but he is limited by space constraints. If the f-ups in Washington and the greedy sob’s on Wall St would all drop dead, this store would have a good chance of growing.
Had an excellent selection of strings. Plan on visiting again soon.
I got My sons cello at this store and the bridge was broken and the stand
12. Music Center of North Haven Llc
Address: 473 Washington Ave, North Haven, CT 06473 , Comuna Independenţa , Connecticut , United States
I really enjoy being part of the Music Center of North Haven. Mark, his wife, and the staff are very friendly and accommodating. They make you feel like you are part of a family.
Mark your awesome thank u
Can’t say enough good things about “The Musical Forest Cafe” !!! The food, service & atmosphere are all outstanding. I’m so happy to have such a great cafe right here in North Haven. I most certainly will be returning till I try everything on the menu.
Sincerely, Jan Milo
Great instructors. Great atmosphere.
First experience here, but guy greeted me immediately and helped me pick out a capo. Nice feature to have a cafe inside.
Super friendly and knowledgeable staff.
This is a review for the musical forest cafe. I wish I could have enjoyed the food at this place, but this business is a mess. I came here a month ago on a Tuesday and they were closed out of the blue, so they granted me a 10% discount coupon for my trouble. I decided to give this place a try once again today so I called in advanced, but no one picked up the phone. I then googled their hours and noticed it said they opened at noon (I tried calling at 11:00 a.m.) but that they were opened today. To be completely sure about that, I checked their facebook page that stated, in fact, that they were open. When I arrived to the restaurant the owner greated me and stated that they have been closing on Fridays for the past 9 months and that I should have checked their facebook page prior to coming in here (REALLY?!). After explaining to him that I DID checked facebook he apologized and said he will change the facebook hours for his restaurant and offered to give me another discount coupon. I didn’t even bothered to take the coupon and left very disappointed by the lack of reliability and professionalism of this place and won’t ever be coming back. Places like this just reinforced my belief that going out of business is a conscious effort and wouldn’t be surprised if this happened to this cafe in the near future.
UPDATE: To clarify, the small bag of “trash” was a small bag of shirts and pants that were out grown and not trash which the owner stated several times and now denies. He also forgets that I was sitting there in my car for several minutes trying to figure out what the poorly sprayed wording actually stated or if it was just covering up something and i even took out the clothes in the bag and showed it to him but he didn’t care and continued to argue with me. Again, I had donated to this location before it was deemed abandoned and was accused repeatedly to get my trash out of there. I did go down the street and donated the clothes to Goodwill. The issue I have is how the owner handled the situation and the accusations that were thrown at me even when confronted with the proof that they were wrong and I was clearly trying to donate a small amount of clothes and left when asked. Move this very prominent former donation bin to the back our your lot or put a proper sign up, chain close the handle or just politely tell someone its closed.
This music center used to have a clothing donation bin out front which I have donated to many times before. It has since been painted over with illegible spray paint saying bin closed. I was standing by the bin trying to figure out what the writing said and employee came out and screamed at me to take my trash somewhere else and was extremely rude shouting at me like I was doing something illegal. He told me to bring my trash to Goodwill. Would never bring my kids here for their music needs with staff like this.
Guitar tech could not look at my guitar because he busy making egg sandwiches.
13. George’s Music Center
Address: 905 New Harwinton Rd, Torrington, CT 06790 , Comuna Independenţa , Connecticut , United States
Wonderful place!!!! Totally solved my need. Walked away with TWO guitars…. both were just what I wanted (and needed)!!! Shop LOCAL!!!! You won’t be disappointed.
Nice place , they have some guitars and other things in the low price range , but most is high priced , but service is great , and they they have teaching classes to .
Dennis there helps me out often. I’ve recently purchased three Roland products. Over the years I’ve bought guitars and amps there plus tons of accessories and service. Catalog prices on great gear close by!
Nice shop
If you’re not looking to go too far to get musical instruments. Look no further. Expensive though. But if you don’t care about prices, go for it. Not much of a selection though.
Meh
After going to this place; I must say I will never go back there again. The owner is so rude and disrespectful. Its not even funny. The owner needs get off his anthropocentric state of mind.
This place is just awful. The owner is so rude to us that i will never go back. We rented an instrument from him because our normal music store didnt have the instrument and when the instrument broke he said it was our fault and that it wasnt covered and then bad mouthed our local music store.
14. Music & Arts
Address: 1863 Post Rd, Fairfield, CT 06824 , Comuna Independenţa , Connecticut , United States
My son has been taking guitar lessons with Paul for about 6 months now, and we have been extremely pleased with his progress. Paul Fredericks is a great teacher. He has good rapport with his students and makes the lessons both fun and challenging. My son always looks forward to his lessons. We highly recommend him as a guitar teacher.
As a former employee I felt it to be a very welcoming environment. There were times that it did get busy but we did our best to help every customer that that entered and greeted them as they entered. It’s nice that it was a small store that way it could provide more interaction with customers which lead to some very fun conversation.
I haven’t had much experience with their sales, but their music lessons are top notch. We use Paul Fredericks who teaches my son electric guitar and my daughter keyboard. I’m amazed at how fast they are learning and by how much they want to go to their lessons. Because of the way Paul interacts with my kids, music lessons have never seemed like a chore to them. He also goes out of his way to make rescheduling missed appointments easy for me, which is very helpful as our schedule gets chaotic at times. Music & Arts lesson system is also easy to use and notifies me of upcoming appointments and changes. A+
The prices are ok. The parking can be tough. The person working the desk was dismissive of my questions. Not a lot of inventory on display. They seem more about instruction.
Thank you for your service n attention. Thank guys for helping me to pick the perfect gift for my wife.
Sales staff were not super knowledgable. We rented our son’s violin for school through them and billing was always an issue even though it was on monthly automatic payment. Glad the saga is over.
Very bad and rude customer service, hang up my phone.
WARNING! WARNING TO PARENTS!! DO NOT USE THIS SHOP FOR RENTALS! Should be ZERO stars.
We rented from here for 5 years, the first 4 went off without a hitch. This year has been an absolute nightmare. We rented two instruments, same address, same name, same payment. ONE account had no issues, the other the local store put in the wrong address (where we have never lived). Over the last 4 months I have called their headquarters, left messages, emails, etc. trying to get a paper bill MAILED so that I could pay whatever was owed. They were incapable of sending this, and every time I called in could not even find the right account or would tell me everything was fine and they did not know why I was being contacted. When asked why they could not have looked at our other rental account for the correct information they were stunned into silence. Absolute incompetency from the sales staff all the way up to the billing department supervisor who assigned our missing “account” to a collections agency and then gave us the WRONG agency. Save yourself the trouble and stay far, far away from here.
Don’t rent any instrument from this place. People are very rude. Calling customer service takes forever to get someone on the phone. Unfriendly customer service, supervisors don’t want to talk to customers. Find another place to rent instruments for your children.