Great service before, during, and after the sell!! Friendly folks and great repair department!!
This place is very small and crowded with goods. Most of the things are for those who really want to rock out. Lots of amps and electronic equipment and electrified instruments. Very little acoustic. The photos you see on Google maps don’t quite represent as much what you see in the store because it looks from the pictures like there’s more acoustic than they’re actually is. But the staff seem to be very good at helping customers make decisions.
#accessibility accessibility is poor. There is a super steep ramp step to get into the store and then it’s crowded inside. My friend on crutches with a large service dog had a difficult time getting around inside. I had a small guide dog and found the quarters very cramped. I’m just mentioning this so that people will be aware. Next time I go in, I will leave my guide dog at home and use a white cane to navigate.
The vast majority of the store has everything for electric instruments. There’s a little teeny acoustic room in the back which is so small that you barely have enough room to turn around and certainly not enough room to change your mind. Again mentioning so the people know what to expect.
the staff is helpful. Just check the things out before you buy, the stuff is used so check it out and make sure it works the way you want it to work.
Had a hard time trying any of the basses or bass amps….nothing was even plugged in…..had to run extension cords all over the place . Then the basses and amps were so crowded could not move to even try the gear out. Didn’t feel like rerunning power to the whole department to try any other amps out. Shame would have tried more gear out….but just wasn’t expecting to hook it all up myself. Sorry guys you lost a sale….take ten minutes plug In couple bass amps everyday instead of sitting out smoking…..dude you know who you are….you shut the door on my wife as you went back in after your cig break….seriously….Shame store has potential
Dropped a guitar off for the owner to look at. He told me over the phone he’d give $150 for it and only a few hours later when I came in to get the money he prints me a ticket off and hands me $100. I reminded him that wasn’t what we agreed on and all he said was “that’s all I can do unless you want me to undo the transaction”. Not good business in my opinion. He lost a customer over 50 bucks. :::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
And now he’s calling me a liar. This isn’t some story I made up when I was bored, it actually happened. Remember the guitar was dropped off so it could be appraised. I don’t enjoy writing bad reviews but this one was earned.
Unfriendly staff
Dropped my guitar off before Christmas was told it would be ready 2nd week of January. Called 3rd week was told not yet. Called 1st week of February was told it was being repaired. Called 4th week was told it would be ready today or tomorrow. Still not ready. Called March 2nd was told still not ready had not started on it had no idea when they would start on it or when it would be ready. Then the smart ass says if I am in a hurry I could just come and get it he did not care.
2. Guido’s Hot Springs Music
Address: National Park, 812 Higdon Ferry Rd, Hot Springs, AR 71913 , Comuna Livada , Arkansas , United States
I’ve been doing business with Guido for about 17 years. He is very knowledgeable and sales real quality guitars at a more than fair selling price. He is an honest guy and will treat you right. He is a Pillar of the Hot Springs music community. He is a true musician,himself and strives to help other musicians. Guido’s Hot Springs Music is a real Guitar Shop,not at all like a big box store chain. With Guido, you are dealing with a real person and owner that has a passion for what he does and anything you get from him will have character.
If you are from Hot Springs you already know. If you’re from out of town you need to stop by and check this place out.
best guitar shop ever. you can get a gibson les paul for 600$ there when they usually cost 1200$ i cant imagine guido acting rude to his customers like what these people are saying.
Great service and reasonable prices.
I have lived in Hot Springs for a year and a half now and I pass this this guitar shop almost every day on my way home. As a guitar player and music enthusiast I have been interested in visiting this store but never found time to do so. I finally was able to go inside the music store recently and I have NEVER in my life been treated so poorly. I went with a friend of mine in early January. I was browsing the guitars, and even picked one up and stood at the register waiting to ask about a price on the guitar, since there was no price tag. The clerk was too busy talking to his buddy to even acknowledge my presence. After several minutes I returned the guitar to the shelf. Finally the clerk was done talking and I inquired about two guitars. I received very short answers that seemed ridiculous amount-wise. I honestly believe the prices I was quoted were made up on the spot. My friend had found a guitar strap that he thought I would like and brought it over to show me, then he returned it to the shelf after I told him that I rarely use a guitar strap. I continued browsing, and when I rounded the corner and came close to the register, the clerk said to me “what did you do with that guitar strap?” I replied that I had never touched a guitar strap. It doesn’t take a genius to realize this man was accusing me of shoplifting. A few minutes later the same clerk approached my friend and me and very rudely told us to leave the %&#@ing store and not to ever come back. He said we were suspicious because we hadn’t been to the store before and that we were wearing coats! May I remind you, it was JANUARY! Yes, we had never been to the store because my friend was from out of town and this was my first time to visit the store. I’m not going to lie and claim to be rich, but I enjoy buying new guitars and other instruments. I tried to talk to the clerk as an adult, even though his demeanor was that of someone on steroids trying to pick a fight. I guess this store doesn’t want new customers, and heaven help us if its cold outside and you’re wearing a jacket. I feel very disappointed at the customer relations of this store. My friend and I were potential customers and were treated as shoplifters simply because we were new and had jackets on. This is absolutely absurd and I can’t for the life of me understand why this guy attacked us. I have never had an experience this insane at a music store, and I’ve been to many guitar shops all over the country. If this clerk was not the owner of the store, then the actual owner should relieve him of his job because he is hurting the stores income by bullying customers for wearing a jacket in January. I can’t believe I was treated this way.There aren’t words to express how badly we were treated and how upset I am about this experience. I will make it a point to tell everyone I know and meet about the way they run their business there and recommend that they find a different store, one that treats its customers with dignity and respect. By the way, this store didn’t have a very good selection of anything and ridiculous prices, I have no idea how they are still in business. If they treat all new customers this way their future is bleak. Thanks, Hot Springs music–Guido especially, for being the rudest, most disrespectful, and worst customer service store ever! You’d get 1/4 of a star if I could mark it that way. You should be ashamed of yourself for acting like a child. Disgusting.
Does anyone know if $5 is a fair price for two plastic bridge pins we bought here? We also bought a string which was extra, so the total was well over $5 according to the receipt, which I kept. Seems like you can find six bridge pins for $5.99 online with free shipping. Wondering what the price for a full set of six bridge pins is at this store? I’m guessing $15? Just asking… (update Jan 10, 2019: Big Event on Grand sells bridge pins for 75 cents each, as opposed to $2.50 each at Guido’s.)
Never had a good experience here. Claimed I accused him of “stealing my friends guitar a few years ago”. I was 16 at the time he accused me of this. “a few years ago” I would’ve been in middle school. Because of this, he refused to buy a piece of used equipment from me. Truth be told, I just don’t think he had they money to buy it and made up a story to get me out of his shop. He asked me to never come back, and I certainly never did. I was also testing out a Line 6 amplifier and he would continuously come over to the amp and turn off the distortion. I was playing it at a very reasonable level, but he apparently doesn’t like metal, so he would just turn off the distortion and walk away. What the heck? I bought the amp – but I bought it from another shop. Take your business to Big Event Music. Its a much better shop.
3. LH Music
Address: 913 N Bloomington St, Lowell, AR 72745 , Comuna Livada , Arkansas , United States
I purchased a used RME mic pre-amp unit from LH Music in June 2023. The item was very well packed when it arrived, and the condition of the unit was much better than I could have hoped for.
The seller was very prompt in answering my questions and in shipping, and the price of the preamp and shipping was very fair. He is on my short list of preferred sellers, and I now check his website regularly for used and new gear.
Great service! Quality custom cables.
4. Palmer Music Company
Address: 1131 Front St, Conway, AR 72032 , Comuna Livada , Arkansas , United States
A bunch of nerds work here. 10/10 would come again
Palmer Music is a well-rounded music store. I have always felt they care about what I need and I’ve received expert and personal service. They have a good variety of quality acoustic and electric guitars and equipment. Excellent service and repair. I love these folks. I travel from Little Rock just to do business with PM.
Palmer Studios is great. Great service, great quality products.
Usually busy because they’re good at what they do!
Talked to Joey in the store today. He took some time to help me plan for an upcoming purchase for our church. They have a large selection of all kinds of musical instruments and they do lessons, as well. Knowledgeable and helpful staff. Highly recommended! Thanks, Joey!
I was looking at electric guitars and they didn’t offer to let me plug any of them in. How are you truly going to know if you like one or not if you can’t hear the sound.
Go to GUITAR CENTER instead (you can actually have FUN there).
Went in expecting to buy a new guitar on 01/26/2023. The man behind the counter was very unfriendly & unhelpful.
I found one I wanted to buy but I just didn’t really want to give my money to a person who didn’t know how to smile.
Another employee walked by and was even more emotionless than the other guy. I left feeling very unwelcome.
I will not be back.
5. J & B Music Sales
Address: 408 S Glenwood Ave, Russellville, AR 72801 , Comuna Livada , Arkansas , United States
Bought an excellent sounding, sweet mandolin from Clarinda at a very reasonable price.
Well now Clarinda is the gal to do business with and maybe learn a thing or two about that special instrument you’ve been looking for. Even if you’re not player. Yet.
Inspiration is where it all starts. You’ll need a quality instrument that is comfortable to you ear and to wear. Because after all, that instrument you’re wearing is a part of you. Linked right to your heart. That’s it. Music.
Clarinda has good taste. Her selection of instruments are about the best values you’ll find. Value. Clarinda’s knowledge of selection. An instrument you’ll look forward to playing. Her personal attention to detail makes all the difference.
I bought 1 Loar LM-700-VS mandolin from Clarinda. I wanted a pick up installed. No problem. Done. I also bought an original version stock Loar LM-700-VS. Plugged in or not these mandolins are top notch! Will knock down your doors and the dogs will come runnin’ in! So to speak… couldn’t be happier. – Steve Kletzel – In Portland Oregon
7. Remix Music
Address: 3855 Elm Springs Rd, Springdale, AR 72762 , Comuna Livada , Arkansas , United States
I bought my guitar about 10 years ago and had just pulled it out of storage so I thought my guitar needed a full setup. I brought it to Remix and Andy was super knowledgeable and helpful. He said I didn’t need one and did some minor adjustments (Intonation and A minor bridge adjust) and then showed me some nice amps and books to help me learn. Definitely coming back here once I am ready to buy an amp and a new guitar. Thanks Andy!
They had a great price on a baritone ukulele and great service.
Great people
Friendly’s staff knows equipment.
Firstly, this shop provides great service on guitars, setups and string changes. But beware of purchasing a guitar that is not currently hanging on their shelf. For example, the Fender American Professional II Strat, comes in 9 different colors. If you want a color that isn’t hanging on their wall, they will offer to get it for you, but it will be considered a “special order” and not eligible to be returned. This is an odd policy since they are an authorized Fender dealer. If you order the guitar direct from Fender, or Sweetwater, or any other online retailer, the guitar is eligible for return no questions asked. So essentially, trying to support a small shop will eliminate any guarantees offered by the manufacturer. Understand, I realize a small shop has limitations and must do what’s best for their bottom line. However, it was never communicated to me “hey if I order this guitar for you, it’s unreturnable.” The thought never crossed my mind to ask, since the item I ordered was a stock offering from Fender, nothing special or custom about it. It’s extremely surprising that a Fender dealer is not able to provide the same customer satisfaction policies that are in place by Fender themselves. Most of the guitars hanging on the walls are mid-tier or entry level guitars, so if you want something better, and you want the peace of mind to return it if you’re not happy with it, then I suggest looking elsewhere. If you need a great setup on your guitar, ReMix can do it.
We bought a guitar here for our son a couple weeks back. One guy was way too salesy and talked too much but I like supporting local so we bought one.
Didn’t like the guy’s attitude or the prices. I probably won’t be back.
Love this place but couldn’t find what I was looking for.
Went in looking for DJing equipment to start a new hobby. Got laughed at and was told this store is for real musicians. Went in thinking I could get advice and assistance on starting up a new hobby and instead got pushed out with no tips or advice to start this hobby. Defiantly taking my business elsewhere.
8. Arkansas Musicworks
Address: 2400 SE J St, Bentonville, AR 72712 , Comuna Livada , Arkansas , United States
Great staff, always friendly and willing to help!
Great assortment too!
Great shop. My favorite people to deal with in the area.
Well..what can i say? I drove 3.5hrs one way to play a guitar. Just wanted to see how it felt. The guys were so helpful and easy to talk to, that i walked away with it! The entire experience was wonderful. My only downside is that they’re so far away from where i live! But seriously guys, keep up the great work!
Good customer service fair pricing
Efficient store operation but lacks collection.
Didn’t have what i needed. Store was stocked with a ton of great gear. Seemed like a great staff.
I bought a Zero Glide zero fret nut replacement through Amazon, but it was fulfilled and shipped by Arkansas Musicworks. I bought it 8/3/18. It is now 8/12 and there has been no shipment. Amazon emailed that the seller had not shipped within the time frame allotted and that I could cancel the order, follow up directly with Arkansas Musicworks, or whatever. I cancelled and will buy elsewhere. Never a peep out Arkansas Musicworks. Small item but they totally dropped the ball. Now I wouldn’t trust them for anything I need or am in a rush for.
I wish I knew or experienced what other people have seen here. I walked in with my wife as the only customers an hour after they opened. Out of the four visible employees milling around, one nodded a hello as we walked in the front doors. Otherwise, there was no interaction from anyone. No one even bothered to notice we were leaving even though we walked next to them and the counter is 20 ft from the door.
The guitar inventory was ok, acoustic guitars are less than 1/5 of the inventory and like the balance, was mid-low to low end save one or two items. There is nothing wrong with the quality and price point/selection being on the affordable side but I was a bit shocked given how pretty the property is and it’s overall size. I was looking for something different and would only really knock a five start review down one notch at worst.
The bathrooms are very clean.
They put my kid in their waiting list 3 months back. We tried to call instructor 3 times and left voice messages but no response ever. It is so unprofessional and we did not like it….
9. Cooper Music
Address: 914 W Main St, Russellville, AR 72801 , Comuna Livada , Arkansas , United States
Best place ever for music highly recommend them especially the young brunette shes so nice and sweet
Ps im sorry my mom went in there and yelled she doesn’t understand yall need to make money too
Excellent service. Cooper Music has gone the extra mile for me in every interaction, from finding high-end instruments to coming through with a short-notice repair before a gig that evening. You won’t find service like that over the internet. Highly recommended.
Visite este lugar porque andaba en busca de una flauta y aqui la encontré
No good at all
10. Palmer Violin Shop
Address: 1043 W Walnut St, Rogers, AR 72756 , Comuna Livada , Arkansas , United States
Excellent service, cute dog, and and cool older building
Very helpful and knowledgeable. I’m a violinist of +15yrs and they got what you need, even able to set me up with a salt n pepper bow
Billing issues on return violin but was promptly corrected with great costumer service
Good rental prices
I only logged on to ask if this music store sells or had violins for sale. Can anyone answer this for me ? This is the closest music store but also an hour away and I don’t want to drive there for no reason. So I’d appreciate if someone could give a response and lmk if they do have violins. If not then anything close to a violin such as a viola. Thank you. (: