Crowley County – Top 17 places for music shops17 recommended music shops in Crowley County

Great place to get your music needs filled , gifts and Cundy is very helpful.
You can also find JNM music items at the Junction 50 Galleria in LaJunta and Vendors Gallery in Lamar.

Great inventory, great prices, used and new instruments. Top of the line keyboards and plenty of ukuleles! Not much in regards to record players but a really neat store overall!

Great customer service

Very professional very fast service. Explain what’s wrong they have a wide selection in the store they have great instruments the gentleman working there are very knowledgeable that customers are always made to feel welcome would definitely recommend to anyone who plays music or has an instrument to check them out and see what the hype is all about there a small store but understandably so they have the best service to explain it to you in plain terms what needs to be done and they try to get you the best price the best everything which is Fantastical they made my daughter’s dreams come true

Really nice man who’ll help you with anything owns this place. Been in Pueblo forever!

Just purchased a used piano first time at this business friendly staff seemed to have a large inventory of instruments

It’s great when they are open, but there have been many times when I show up well within the store’s hours (3:00) and they have already closed for the day. I would give them a full five stars if they stuck to their advertised hours.

The gentleman who runs the store is very nice. However, whomever works on the guitars doesn’t know what he’s doing. I dropped off my Fender Stratocaster for a setup. I keep it downtuned a semi tone. It came back in standard tune with a horrible low E buzz. It just sounded terrible. The action was super low and intonation was way off. So much for a “professional” setup. I took it to Guitar Center for a real professional setup. They told me I was the third person this month with complaints about Elledge. Classic “you get what you pay for” situation.

Music store is very messy with a poor selection of instruments. Repair shop is questionable.

I visited this music store with my cousin as his banjo was fixed and ready to be paid and taken home, Also with intent to buy their Luna electric but 5 minutes after entering the store and testing the poorly tuned guitars and tuning them for the store i was told by Mike that we’re too poor and can’t buy anything so I need to leave the store as they are busy and they don’t want to have to clean the guitars anymore from people touching them, (there was no business even going on except for them walking around and watching me or sitting down waiting for a customer.) So my cousin and I promptly left without a word, came back with the cash to pay off the repairs and I told them they lost our business.

If you would like to be treated like a clumsy, dirt poor fool while looking for a new guitar then this is the place for you! Otherwise steer clear of this rude and hateful establishment!

My sister and I both play bass clarinet, and every time we need a repair, they always get it done in a short amount of time! The workers are very nice!

Only place to buy staff paper in town.

Such a friendly and welcoming establishment…always willing to help or order what we need.

Nice people.

Great place to get your music! They have amazing products and variety

Real friendly, I would of given them a 5 but we drove 2 and a half hours and the man that repairs the instruments is on vacation.

My family has purchased many instruments from this provider, and I still got stiffed. I traded in 2 moderate level open holed flutes and put an $800.00 deposit on a flute and the owner stiffed me. She charged me full price for the flute and did not even give me a trade in value for the flute that i traded in. I am almost 100% certain they also gave me the wrong flute. I paid this flute off, but i am extremely upset.

Please reach out to me to me for different instrument providers. I live in Colorado Springs and there are several places up here that I can provide to you!

DO NOT SHOP HERE!!!!

The repair man still hasn’t fixed one of my pads after I’ve tasked l taken it in multiple times

These women know nothing these women know nothing about instruments and they definitely do not know what they have in stock. They will lie and make people travel an hour out their way just to not have the item they told you they had.

Hidden away in a little town, it’s worth making it out to Ordway just to go here. It’s like a mix between a thrift store and antique store and I always find something interesting here and everything is priced very fair. The owner, Misty, is wonderful and such a nice person. Probably my favorite thrift store of all time.

She is so sweet easy going… her store has everything

The owners are great! The inventory ranges from jewelry to saddles and everything in between. Good prices, and variety is more than you would ever expect. Don’t know where they find all the treasures they have, but it’s hard to go in and not find something you have to have or give!

Very helpful! Got my first guitar here years ago! WILL DICKSON and JAGUAR JAKE are juts ignorant and mad! THE WORLD DOESNT REVOLVE AROUND YOU insignifiCUNTS!!

Closed when it says 24 hours and store is a mess

One of the best sounding guitars I have ever played.

Great find! Brought my bass to Louis for a string change/set up and went home with a super player! So good to find a local, independent with the skills and care to help with such service. Thank you!

Owner is very friendly and accommodating! Despite his busy schedule was able to fit me in last minute and get everything done right then and there with no hassle! Thanks again, Louis!

If I could turn back time, I would. Hand made guitars is thrown out there loosely by Louis… mostly CNC like the big Coorporate names. I was drawn to this Company because I read five 5 Star Reviews… huge regret after getting what I got from them. A 3 month project turned to a 6 month nightmare. Original plan was going to end with me driving down there on a weekend to personally pick up this “Handmade” Guitar which was going to make it that much more special. Received a couple of phone calls in between the 6 months to inform me about why this Build was taking longer than usual. I kept my cool thinking it would add to the experience on having to wait longer for “High Quality Top Notch Product”. The day finally came when I was asked to pay the second payment in full before shipping it to me. I did… I paid and waited. 2 days later, I received a text from UPS stating that my guitar had just been dropped off at the front door. “No Signature Required”… just left at the front door for the world to see. Being a busy busy single parent with work and everything in between, it took me about 3-4 days to finally Crack open that case with a sloppy stenciled spray painted logo to find a beautiful guitar with a handful of flaws. I reached out to Mr. Scutti but started making excuses about the Delivery Driver having dropped it during shipping blah blah blah. Long story short… I paid almost 3K for a horrible experience and having to make final adjustments to be able to play this man’s Guitar. I don’t even consider it. I played it a couple of times and got absolute ZERO inspiration. I have planned on taking the electronics and transferring them into a 30 Dollar Squier Tele I just got at the Pawn Shop and leave the 3K dollar nightmare hanging on the wall to serve as a reminder that there are still great salesmen out there. No hard feelings, only stating the facts.

I visited this store yesterday and had an excellent experience. The young, very talented gentleman manning the store were very professional, knowledgeable, and courteous.

I was given honest guidance; they tested my equipment for free, and gave me the best advice on how to sell the items which I am not qualified to use, or talented enough to master (not their words or opinions, but my own).

I highly recommend visiting this store to anyone with musical talent and anyone interested in the musical arts.

It’s never too late realize your passion; if it is music, please visit this store before going any place else. Ask for Gabe

Nice used selection

Best music store I’ve ever been to, including all US States, and a lot of the Countries accross the globe • . • ⚘
It’s awesome there! More friendly and knowledgeable than any music store I’ve ever been to, and I’ve been to quite a few! Pretty close to perfect if there can be one besides Animals, Nature, and the universe, they seem to have it there!

The staff, Management and all the people there were the best part, of being there! 1☆☆☆☆☆☆☆☆☆⭐10

Cheers….

(/• . •)/”’) (”’\(• . •\)

Anything Musically you can possibly want or think of, is there..

• . •

Decent gear, and prices, friendly staff.

Good selection and decent prices on used gear. Nice staff.

Very quick and easy service selling my used instrument. My only gripe is the cut they take (approximately 30%).

I brought these guys a tube amp to sell to them and the kid checking to see if it works obviously doesn’t know to use music gear. He turned it on and played on it for a few minutes and it worked fine, then he proceeded to hit the power and standby knobs down at the same time and completely broke my amp. Then They offered me $60 for a $700 amp. I refused and when I got home I found that my amp no longer worked and when I called them to tell them the issue the owner refused to admit it was their fault and declined any kind of reimbursement

Staff seems ok

Not helpful

Had a great visit today. The tech there was super helpful in diagnosis for our Taylor guitar. Would definitely go back for professional advice as well as to pick up some products.

Nice little restaurant with warm feel and decent food.

Crew is always helpful.

Friendly people

Super helpful staff and was very understanding with my kids touching all the instruments:-)

Bought myself electric guitar, with the amplifier. Just so happened it was on sale, a few days before Christmas…few years back I bought electric keyboard… great selection guitars acoustic, electric and everything that goes with them. Great staff they know their stuff. Great technician always willing to help you out.. a professional job.

No one wanted to help me, so I had to search for someone. I asked some questions about a guitar that had buzzing. The sales guy played it, said I was playing it wrong and left the room. I don’t have any buzzing on my three other guitars. A lot of the guitars had grubby fingerprints all over them. Not sure I’ll be back to this store.

Hi I was in the store today in Pueblo Colorado looking around and not one salesman said hi to me can we help you I never seen how rude these kids are I been in the music Business over 45 years as a 60 year old man not one help me they all ignored me and act like I was not even there I even walk right by them and they didn’t even see me they would come more helping younger generation more then me my generation I have been goin there buying stuff from them and they lost my business and I will tell everyone not to go there bunch of sorry and rude kids working there.

After waiting in line for what seemed like an eternity just to buy a key ring for a guitar aficionado the key ring was apparently on the wrong rack. I was prepared to pay the overpriced amount of $9.99 but it rang up as $16!!! The store clerk claimed “somebody” must have moved them to the wrong rack.
No sale!

Former employee here letting you know this is a really good spot to check out especially if you like guitars and used effects. The employees here are great and they make the store what it is! They are all super passionate about music and you can always bet on there being some good gear here.

I’ve ALWAYS had a great experience here. They’re knowledgeable, helpful and friendly! I’ve gotten pretty much all of my musical needs met here or they’ve given me sound advice. So glad there’s second hand shops like this. Less waste in the world is always a great thing!

Nice guys quick transaction. Knowledgeable and friendly.

UPDATE:
Store owner Jason followed up on his promise to resolve the situation. I stopped by the other day and Jason refunded the purchase in full and made this right. The receipt doesn’t mention needing to have original packaging for returns as Dan originally said, so the return should have been accepted within the 10 days we first returned but because store owner Jason did make this right in the end I am therefore changing my rating from one star to four stars.

Bought a sax mouthpiece for the saxophonist performing for an event I hosted. The mouthpiece was defective and she was unable to perform meaning the trio could not perform either. We took the mouthpiece back the next day and manager Jason would not accept return of the defective mouthpiece even with the receipt in hand claiming it there was nothing wrong even though the saxophonist is a top performer in the area. We would expect better from a nationwide chain.

Love the store !!Been going there for 15 years. New owner seems to be a straight forward Stand-up guy, they said to smash this guitar my guitar tech made it play beautifully

I had high hopes but just wasn’t impressed. Compared to the Aurora location, this store falls short.

The guitar area was decent with everything displayed nicely but the biggest disappointment was the amps. All the amps we’re covered in dust and we’re absolutely filthy compared to any other store I’ve been to. NONE of the amps were plugged into the power strips so you had to ask for all the cords and power cables just to try anything. That made trying to really test the sound of any guitar a nightmare.

The acoustic room was decent but everything good was locked up so one really couldn’t try much without assistance.

The keyboard section was ok but they definitely needed to be cleaned and at least plugged in for one to try.

The glass cases displaying pedals, audio interfaces, microphones and other accessories was good and decently organized.

All in all, it’s an ok store, but some serious attention needs to be paid to the presentation of all items, ESPECIALLY the guitar amps. All items need to be thoroughly cleaned and then put out on the floor with proper presentation with included power cables so every piece can be tested by the customer. No one wants to have to ask for all the missing pieces just to try something out.

Nice selection of instruments. Prices are on the high side for used equipment. But what really cemented my decision to never go back is that, of the five employees in the store, not one approached me to see if I needed any help. Save your time, money and effort. Go to a different music store.

Bought a DJ mixer online and paid shipping. Called up after 3 days as I didn’t receive any update about my order. Guy told me that they sold the mixer at the store and will just issue me a refund. What a joke of a store.

What a scam. Very unfriendly staff, no customer service skills at all

My favorite music shop in town, Mike knows his guitars

I love Moondog Music. Mike is the best! The only person he treats unfairly is himself. I can’t get him to charge me enough for his service on my guitars and mandolin.

Great selection and awesome store. Also, the owner is super knowledgeable and a superb music teacher as well as an all around great guy. I highly recommend this place to everyone.

Everyone says this place is always closed when they say that they will be open. Well unfortunately that is the reality I too have experienced. Multiple times I’ve tried to visit during posted operating hours but I can never seem to catch the store open. I’ll keep trying though maybe they need some extra help like a part time employee. We need local musical instrument stores or all there’s gonna be is guitar center.

I was sent here while on the hunt for a violin and was very excited to see everything from the window. It says its supposed to open at 11 but its 1120, windy, cold, and there is no sign of them opening. Unfortunately due to time constraints I will need to take my business to Guitar Center.

Was a pain trying to find parking and got there at 5:25pm on a Friday which means they should have been open till 6pm. me and my buddy just wanted strings guess I’ll skip this place next time I just wanted to help a small business out oh well.

2nd time I’ve stopped by during advertised open hours and shop is closed. I mentioned this to a friend and he laughed… Apparently it’s pretty difficult to figure out their schedule even though it’s posted on their front window and on the internet. He told me that’s definitely their reputation around town. Maybe it’s an amazing shop. I keep trying to find out.

They were extremely helpful in fixing my flute and worked very fast. The employees were very kind and helpful and I would recommend them to anyone!

I have been shopping with this place for years and always had a great experience. Today I went in to get my guitar set up and was told they are 3-4 weeks out by the guy working there. Understandably I asked if I could be add to the list to get my guitar in. He said no and it is first come first serve. So my question is if there are that many guitars waiting how are you keeping track of who came in first? Is there perhaps a list? I would think so. Not willing to accommodate me whatsoever. I was more than willing to wait. Just wanted to get my place in line.

Tyler talked to me directly about the issue after posting this review. He corrected everything and got me all set up. I appreciate his willingness to make things right and I will continue to do business with him.

Went in to get my bass guitar and my electric guitar fixed and could not be happier. My bass was a simple fix and the tech got it up and running within 10 minutes. My guitar needed a new 5 way switch and this one I left at the shop for a while and came back to pick it up. The repair jobs were perfect and I have no complaints whatsoever. I would absolutely recommend music depot! A+!

They had a book I needed.

Some dork will make you wear one of his silly masks if he thinks your mask isn’t good enough. Needed a new trumpet, ended buying a single E string instead, take your money elsewhere if possible.

The selection is pretty pathetic. Employees are just not knowledgeable enough to properly assist in tracking down desired instrument. They were pleasant and helpful as they could be, but we’re not in a position to provide useful assistance.

I purchased a Teton acoustic loved it after a couple of weeks it started to have a lot of buzzing when played that’s to be expected it came with a free set up but to get that done is not a easy thing to do it’s always two weeks from now no appointments! Just bring it in so I don’t think I will be back for the amp or what ever else I needed I will have to pay to have it set up ! And it was in the price ! Not a cheap guitar!

Castle Rock Music is a great place for pickers, players and students. Both of my kids take lessons there and I’m very happy with what they’re learning. There was even a great parlor guitar that I had been playing while the kids were in lessons. Eventually, the owner decided it was as awesome as I thought it was and took it home. Luckily, the manager Dave was able to convince the owner that I really wanted it and I now have a new parlor Fathers Day guitar! Thanks for going above and beyond CRM.

I love this place! After dropping my guitar (that I bought elsewhere) Jason took a look at it and gave me an estimate on repair. He was very open and honest about the cost vs value of the guitar and helped me make the decision not to repair it. With zero pressure, he helped me look at other guitars to figure out exactly what I wanted, which helped decrease the sting of my broken guitar. I really wish I had just gone there in the first place! Great experience! I did not buy a guitar today (again there was no pressure for being able to look and not buy today), but I will be back to buy once I spend a little more time deciding on a couple of things from what I learned today after talking with Jason. I’ve also previously taken lessons there and done a recital there (with voice/ukulele) and those were great experiences as well!

An amazing music shop with really high quality and affordable instruments and wonderful staff. I came in to buy some picks and found a wonderful travel guitar that is absolutely amazing. The staff there sat me down and let me play it and he was extremely helpful and friendly. Hands down the best experience I’ve had in a music shop. I’d highly recommend this place over the bigger places like guitar center, it is a beautiful shop with a wonderful atmosphere and well kept and cared for instruments. I will definitely be back next time I am in town and would recommend this place to anyone looking to purchase an instrument.

Singing lessons for our daughter is wonderful. The process is good, prices are acceptable, and the venue is nice.

The shop itself is cute and quaint, but the selection is only very low end. Nothing of value at all. Not even cheap name brand equipment, but just low end non-name brand stuff. No biggie I guess, and I’m sure their selection is ideal for what they’re going for, but you would think at least one Fender or Les Paul would be in there. Haha! Nope. I’m speaking about guitar/bass/amp selection.

Overall, a good place and great for kids or first time people.

It says castle rock band store but it’s more of a Guitar store there’s no other instruments.

I don’t see why many people are giving this place bad reviews, as I have good experience with it. I take guitar lessons here and the mentors are nice. I do feel a tinge of hostility towards me from the front desk workers, but they do seem approachable. I’ve never gone through a repair before with them, but that’s because I’ve never broken a guitar. If it weren’t from the tiny bit of hostility from the workers I would’ve given this place a five, in my experience and work with them.

Went to pick up my boyfriend’s mandaline just now. I don’t appreciate being interrogated through petty attempts of guilt.

“I’m so surprised your nice in person, you left such a scathing review.”

I don’t like you guys. It took 6 months and 3 calls from me before I got any update on this instrument. “We tried to call” … ‘In the last month.’ was conveniently what you left off, and I’m annoyed at the audacity that you couldn’t take a review I didn’t even write and decided to confront me about it like I’m the misinformed idiot.

I wasn’t going to say anything, but maybe next time you’ll learn to shut your mouth and keep some business.

UPDATE: The cost of the repair was $10 and they gave the mandolin back to me in about a week and he did it for free because of my interaction at Castle Rock Music. Every expert I talked to had a suggestion. 3D print the piece for a temporary fix, find a junk mandoline and scavenge, or just give it to someone who knows what they’re doing, etc… Not a single person said the fix was too expensive or hard. And I didn’t get an awkward talking to when I went to pick it up. Amazing.

Rude staff who act as though you should know everything they know. Sad they have no competition in Castle Rock. TOTALLY lacks customer empathy!

Don’t waste your time and money. The people that work here are just high school kids who look like they’d rather be anywhere else. I recently bought guitar strings specifically for a classical guitar. I asked the kid for nylon strings and he handed me a pack assuring me that they were the only nylon strings they had. I had my reservations on his assertion as the kid could hardly utter more than a teenage grunt, but I went ahead and got them anyway.

Surprise, surprise, turns out they were all metal strings. When I called to see if I could exchange them someone answered the phone who sounded like he was at least 30. That didn’t matter though since he said I opened the package that there was nothing they could do. Seriously? A brand new set of strings and you can’t take them back or exchange them? How bout you repackage them?

It’s all good though as there is nothing that I need to do at this particular place of business. I can always find another store to give my money to.
Now try hiring some staff that actually care about music and know what they’re talking about.

Got what I needed good store

My granddaughter’s violin was given to ger for Christmas and was not put together. So when we took it to them to get strung she was great n tried but unfortunately the bridge was not the right one. But we appreciate the effort to try to make it work. Thanks again

Bought my daughter a slightly used, absolutely gorgeous sax for $46 after renting her sax from Music and Arts for 3 years. Such an amazing program!!! I’m so thrilled and so is my daughter!!!

I am a music teacher. This is my go to for lesson books for my students.

Organized and clean nice staff they don’t buy instruments

Was able to buy a great violin

New saxophone from guitar center, 300 bucks. Used saxophone from music and arts 1130 dollars are they serious???

I don’t like leaving a negative review but I think its needed here for 3 reasons. (1) Rental Process was a rip off – I rented a violin and was told I could gain credit towards purchasing one. Sounds great right? Well they didn’t tell at the time of purchase it had to be one of equal value to the rental ($800). Since it was out of my budget I ended up not using that credit. (2) Reimbusement process is a pain – I returned the violin the start of my next month but was charged that same day. In store the employees aren’t empowered to reimburse you. So you’re given a customer service number to call which takes about 30mins to get through the red tape of reimburse. Not a great time. (3) Sold expensive bad product and can’t return – As a first time player I was sold a string cleaner but the thing doesn’t work well at all. Even a towel worked way better. Despite me being in thier system the employees can’t take it back without packaging/receipt. I was told the manager might be able to help but I’m still waiting on that call back.
Overall, a super disappointing experience. The other reviews were right. I shouldn’t have rented here.

ABSOLUTELY DO NOT USE RENTAL PROGRAM if you think you’ll end up buying the instrument later. They lie about the details. I was told several times to keep renting in order to accrue funds to purchase a good instrument but found out after 3 years of renting that only 24 months worth of rental money goes towards buying a new instrument. You’re allowed to use more than 24 months worth to buy a used instrument but they jack the price of the used instrument up so you’re actually loosing money overall. They charged me over $900 for a used instrument (that I can buy on Craigslist for $400,) which cost $1100 new! I reached out to them to correct the issue and they didn’t even bother to reply back to me. DO NOT RENT!!!! Buy a used instrument and you can always turn around and sell it again if you/your child change your mind about playing.
UPDATE: about 6 months after I posted this review M&A finally got around to contacting me about the problem. The service rep I spoke with told me the serial number on our instrument indicated that we had purchased a saxophone. Except of course it was NOT a saxophone. But it might explain why they charged me an outrageous price. The rep had me email some information to customer service and she said I’d hear back from them. I did not hear anything from them for months so I finally called back. I was told they had closed the complaint as resolved.

They replaced a bridge on a violin and did it quickly. They really helped me out when I was in a bind. Their price was much lower than the other music shops I called and their turnaround was the next day.

They handled my piano with professionalism and care.

Such an awesome place. Cheap for world class quality. The owners are even nice. Their private music lessons are again cheap for the greatest quality. So many options for times because as we all know, especially when school’s in, it gets busy! Lesson times can go as late as 8 PM! Parking’s not a problem either, huge lot. For Piano lessons I highly suggest Joy Knipps. Learned how to play and memorize keys within 1 lesson and sight read staff notes in 3!!

Awesome family business!

Chris was very helpful when I was having issues with my piano. He promptly got a technician out to my house. At first he did not discover the real issue with the piano, so it took some prompting on my part to get the technician to return and take a closer look at the piano. (This is the reason why I gave this review only four out of five stars) But after the technician came out again and took a closer look, he discovered the soundboard issue and Chris promptly ordered me a replacement piano. He also made sure to look it over himself personally to see to it that I was getting a very good replacement, better than my original piano. After it has been tuned, the piano is sounding beautiful and I am very appreciative to Chris for all of his extra effort in making me a happy musician once again. Thank you Chris and Rockleys.

Thanks For the Workshop

Service is HORRIBLE!! I have been there several times and each time the employees are extremely rude. I suport local business but I’d rather go to Guitar Center than this place.

It was closed when I went there so I really didn’t get a chance to check it out but I will be back there

Typical third generation silver spoon gyp. You walk in the door and every employee looks as though your very presence mortally offends them. I literally had to step in front of this particularly pathetic employee as he attempted to scurry away. Once he every so reluctantly showed me to the location of the manuscript paper I was there for, he rudely hurried us to the cash register without a word nor thanks. Sad really, you know the first generation that founded the organization had a very different attitude in their approach to customers and business in general.

I drove by Rockley Music today and saw the “STORE CLOSING” sign on the building. I remember going into Rockley music with my parents when I was a kid. My dad still plays guitar and enjoyed going into Spaceman Guitars to see Chris Thomas. When I saw the sign, it concerned me that Spaceman Guitars was closing as well. Thankfully, I found out that they had just moved down the road to their own building located on the north east corner of Colfax and Kipling, right next to Metro PCS. It is sad to see that after almost 70 years Rockley’s is closing their store, but happy to know that Spaceman Guitars is still around for our family, but specifically for my dad because he likes the personal attention he gets from Chris.

Brought my son in today to Flip Side for the first time to get a few items. He is beginner guitar player. The guy working in there was so kind and informative we really appreciate the Service we received and the Store has a Decent selection of Instruments and Accessories. Definitely will be our go to place from now on

Did some work on an old guitar for me. Reasonably priced and was done 5 days sooner than I expected it. Thanks Nick!

Great selection, great service…..and awesome prices! The guys at Flipside make you feel like a rock star the moment you walk in the door!

First Visit. Nice small shop, great pedal selection and some nice guitar brands (Reverend, G&L among others). Really friendly folks.

Best service in this category

Pretty good store with decent prices

Overly expensive and also lots of homeless people hanging outside on the street near by. It’s a dump.

Andy and Kim are so kind and helpful. Ive come to Flesher since I was a kid and now so do my kids.
Can’t imagine going anywhere else.

They had the items I was looking at a reasonable price. The service was friendly and helpful as well. What more can you ask for?!

The repair techs are the best in the business and supplies are competitively priced.

Like always the services people were just great.

The people employees are professional, knowledgeable, and ready to help!
As with any store like this, you can expect them to be salesmen, though they don’t push too hard and don’t avoid helping you find the lowest priced items.
The technicians are great, but I wish they had a bit more enthusiasm.
If you are testing out brass instruments or such, the practice room they put me in had too much reverb to get accurate samples, even with a recording device. I have yet to ask if they had a more acoustically dry room.
They can order sheet music and products, and have all the basics and many accessories for band musicians.

There’s parking at the new location. Really reasonably priced supplies. Not the best selection for buying instruments though. Since their relocation, seems they’re putting more emphasis on instrument repair. Still probably the best music supply shop in the area

Just terrible experience! Purchased a new wood clarinet 5 months ago. Found out it was cracking, unfortunately happens if not taken care of, but not in the first 5 months.

Took 2+ months to fix, when we finally picked it up, some old guy in the store started telling my 16 year old daughter about keeping it greased every six months- lecturing her because it was so dried out! Finally stepped in and told him…we bought it here less than 5 months ago…in other words, you sold an old dried out clarinet for $2000.00. Will never ever step foot in this store again d/t the service dept.

Went in to check out acoustic guitars earlier today. Got an important call as I was about to tune a guitar I was checking out and the guy behind the counter just starts blowing into some sort of wind instrument seemingly deliberately because taking a quick phone call. So I hung up the guitar and just walked out.
But the guy who welcomed me when I walked in seemed nice.