Great honest shop here. Had a great online interaction with Dave via email. Want to know why I trust them? Because they talked me out of a purchase. Ha! Thanks again!
A hidden gem UPSTAIRS. Don’t miss it. Dave the owner is great, and talented. Patrick Gill is the PREMIER guitar TECH in the whole northwest CT region. He works miracles at a very fair price. Excellent teachers, Will for piano and keyboards and Mike for guitar and bass. Better check them out. I only trust my guitars to Dave and Patrick. Won’t go anywhere else. Seriously.
Woodbury Music is the best shop around of all of your instrument needs! The shop owner Dave, is both friendly & knowledgeable! I have gotten both common things done (fixing of saxophone keys) as well as unusual things done (fixing of a dulcimer bridge) and everyone has always been great! I have also taken lessons for almost three years now, and my teacher Mike is not only a dedicated teacher, but also a very talented professional. Stop by and check it out!
2. DuBaldo Music Center
Address: 881 Main St, Manchester, CT 06040 , Dumbrăveni , Connecticut , United States
Great store! Love the selection of Ernie Ball Music Man instruments.
That was likely the most pleasant guitar buying experience I have ever had. I could not recommend patronizing this amazing store more. Thank you so much!!
Phenomenal shop that really personifies customer service! Pete is a great guy to deal and talk shop with. My guitar arrived safe, secure AND quickly. I can’t recommend DuBaldo enough, just give them a call or stop by already!
Great service
3. The Music Shop
Address: 22 Mc Dermott Ave, Torrington, CT 06790 , Dumbrăveni , Connecticut , United States
Throughout the years I have purchased guitars,and Equitment,. We miss Leo. He was the music teacher at Lewis S Mills High School in the 70’s. To ?. I graduated in 72. Great music shop. Get just about anything musical.
Keith has has done maintenance on my flutes several times and at a reasonable cost. Now all my flutes play much better. He is a flute player himself and very personable. I’m grateful for him and the lovely music shop.
Keith was very open and helpful during his purchase of my son’s used drum set. He explained everything clearly and followed through on his statements. Courteous and respectful throughout, he helped make the transaction pleasant. I would definitely return to his shop.
4. George’s Music Center
Address: 905 New Harwinton Rd, Torrington, CT 06790 , Dumbrăveni , Connecticut , United States
We wanted the Roxy Pink PRS Silver Sky and George’s was the only store around that had it.
Great store. Knowledgeable staff!
George’s music was very clean and has a good stock of the necessities for any instrument.
Meh
Nice shop
If you’re not looking to go too far to get musical instruments. Look no further. Expensive though. But if you don’t care about prices, go for it. Not much of a selection though.
This place is just awful. The owner is so rude to us that i will never go back. We rented an instrument from him because our normal music store didnt have the instrument and when the instrument broke he said it was our fault and that it wasnt covered and then bad mouthed our local music store.
After going to this place; I must say I will never go back there again. The owner is so rude and disrespectful. Its not even funny. The owner needs get off his anthropocentric state of mind.
5. JC Music
Address: 529 W Main St, Meriden, CT 06451 , Dumbrăveni , Connecticut , United States
My family has rehomed a few instruments and musical accessories through JC Music. The employees were so kind explaining the consignment program and taking the time to get us the best value according to the market. Everything proceeded smoothly and we will definitely continue visiting!
The people there are always very helpful
Definitely would recommend this store, I’ve bought a few instruments and books from them and I put a guitar and some accessories up for consignment which sold relatively quickly. It’s a great store and I’ll continue to shop there for as long as I live in Meriden.
Would like to obtain some nice brushes and some type of top hat set used and very sturdy since I break percussion instruments all the time when I perform?
My son, Roberto Luis and Rosa live in Meriden. Are you far from the mall? I have spent a lot of time jamming in Puerto Rico to salsa, merengue, etc but my favorite is funk like Buddy Miles.
My grandson really enjoyed the music lessons and they are very professional and knowledgeable. Highly recommend them.
This was a horrible expierence. They need to get their stuff together, they had already-sold instruments on shelf. They had an amazing guitar sale and when I went to buy, it was already sold! They got my hopes high and let it down and I will not give them my money any longer.
Completely disappointed. I placed an order in store on a instrument that was never placed with JC music. The customer service was poorly displayed and the options they gave us was not acceptable. I asked to speak to the owner several times and would not get on the phone and made his new employee talk to me. I ended up going somewhere else that was amazing
Never have any of the literature or instrument parts I’m looking for. Took 3 months to repair a trombone. I tried to return an item and they wouldn’t give me back the cash to go to another place. The owner has blatantly disrespected my mother on several occasions and doesn’t have much knowledge of much of anything outside of rock music. As far as i’m concerned, this is the worst music store i’ve ever set foot in and would not recommend to anybody.
6. Westbury Music
Address: 686 Main St, Watertown, CT 06795 , Dumbrăveni , Connecticut , United States
Mike, owner, is knowledgeable, professional and friendly. Instruments, music sheets and lessons at affordable prices. Repairs also done in house. Drop in to day hi and take a look around.
A dying breed, personal service, knowledgeable sales people
For the past 18 months, I have been taking weekly drum lessons from Gary, who is a very knowledgeable and patient teacher. I have been bringing all of my guitars to Westbury music for re-stringing and repairs since they opened shop several years ago..I bought a beautiful bass guitar and amp from them a few months ago. Their prices are very reasonable and the gear is top notch. And Michael is a really great guy.
Staff is very friendly and knowledgable.
Ordered instrument for my son, was told to pick up the next day, went the following day to pick it up and it wasn’t there. Also bought a box of reefs for the instrument and was given the wrong kind. The gentleman that waited on us was polite, although he didn’t recognize us even though we had just been in the day before!
excellent store, good Fender Selection, nice acoustics, lessons, and school instruments.
7. Greenwich Music
Address: 1200 E Putnam Ave, Riverside, CT 06878 , Dumbrăveni , Connecticut , United States
The pandemic just started. We left New York City to find space in Connecticut. Everything was closed and we were in a new town My son’s cello string pops. What to do now when you need a cello string in a pinch. I called a number of places either no answer, we can’t do it or we can do it for a big price. Businesses taking the opportunity to gouge at the onset did not sit right with me. I left a voicemail at one store my last try. Next thing I know I receive a text from Joe at Greenwich Music asking for my address. He will have his distributor drop ship it to me. Done. No questions. Seamless. We can’t wait to give Greenwich Music more business. They deserve it. Thank you Joe. You are a class act.
Needed a ukulele capo and they had it in stock. Very friendly and also great assortment of guitars, ukuleles, drums and other instruments. From what I can tell by pricing it’s very reasonable. Would definitely recommend if in or near Greenwich.
Great place for personalized service, because their prices are not any higher than big branch music instument stores. Just wish he carried more guitar selections. But has plenty of guitar needs for anybody local to Greenwhich, that otherwise have to travel for an hr or more to get quality strings, picks, accessories, or even in a bind for a part. Save gas and go here. No pressure great staff! Call first if you have a question on a need.
It’s a nice place! It’s a bit small but otherwise it’s nice.
We were kindly helped in the store, but we were buying a guitar for our son and we don’t live in the US. We were having problems with internet so we couldn’t research correctly at the moment, but they assured that the amp could be used in 220 current. We arrived home and we connected the amp and it didn’t work. So the amp was burned. Apart from that the price was a bit higher than the same thing in other stores, it’s not nice to pay 50 dollars more, but that is just business and anyone can charge what they want. It was our fault that we didn’t do a good research before buying. But the very kind person that assured us that it would work because he used to be an electrician, and it only needed a basic adapter, was totally wrong and now we are home and we lost an amp, so we paid extra for the set and it didn’t work. You were very kind indeed, but please if you are not sure about something, don’t sell it. Because we lost money and we can’t go back because we don’t live there.
Rudest customer service I have ever encountered. The man I spoke to on the phone yelled and hung up on me. When my daughter went in person to drop off the instrument for repair at the agreed upon time, he remained upset and kicked my daughter out of the store. Strongly encourage anyone looking to have their instruments fixed to look elsewhere. Disappointing experience to say the least.
Their hours aren’t very convenient and I was having a guitar strung and I dropped it off and I didn’t get a call before the store closed and then they were closed the next day Sunday so I didn’t get my guitar until Monday and that was extremely inconvenient. They also have a very small selection of basses.Update, they aren’t even open a couple hours on the 4th of July so I won’t get my guitar till Tuesday I am very upset with this store.
Terrible customer service. Called and said I would be by in 10 minutes for an emergency repair. Guy was nice on the phone. When I arrived 5 minutes early they had closed up and locked. Super helpful…
8. Rayburn Music
Address: 22B Andover Dr, West Hartford, CT 06110 , Dumbrăveni , Connecticut , United States
Very friendly fast and efficient service! I love shopping local
Excellent Quality of both service and instruments.
Very helpful.
Fast and friendly service
STAY AWAY from this company! I rented a cello early 2019. We returned the cello in Aug 2019 and are still getting billed for it! I’ve called and left messages since no one picks up the phone in the Milford office where I rented and returned the instrument. No call back and monthly payments for the cello are still getting charged off my bank card. Had to file a complaint with my bank to stop payments. Terrible terrible business practice!
We rented a viola from Rayburn. The first viola wasn’t put together right (something to do with the bridge). after switching to another viola we realized the bow doesn’t quite fit with the viola.
we rented from the music store in the center and it was a great experience but pricier. though Rayburn isn’t cheap either
they will be replacing the viola once more, lets see how it goes this time…
In store service is good but can never call the Hartford Rayburn Music. Electronic voice prompts to dial 0 for an attendant but when do so it says “Your call cannot be transferred” been a customer for about 3 years. Never could get done anything over phone. Have to visit store for everything.
9. Bethel Music Center – Instrument Sales, Rentals, Lessons and Repairs
Address: 273 Greenwood Ave #101, Bethel, CT 06801 , Dumbrăveni , Connecticut , United States
Had some issues with a trombone purchased at another store and Bethel Music agreed to work on it and contacted the manufacturer because it was warranty repairs. They even called the manufacturer and arranged for the horn to be sent back and replacement sent to us at no charge. Cant go wrong with Bethel Music.
My go to music store for over 10 years! As a music instructor, I need a place that I can rely on to stock the supplies that I frequently use. Books, strings, sticks, picks; they always have what I need. Their staff is knowledgeable and friendly, it’s a great environment for learning, and they can repair just about anything. I always trust them with my instruments and have been very pleased with the work they have done. Try them out, you won’t be disappointed!
This place is great! It is well run with a staff that cares about delivering a great customer experience. I’m very impressed!
Just stopped by quick. Had a great hour. They are the best
Good info from employees
Instrument rentals are great for their prices
10. Music & Arts
Address: 99 Executive Blvd S, Southington, CT 06489 , Dumbrăveni , Connecticut , United States
The artists who work here are very helpful and patient my partner and I will be back for sure and special thanks to the sweetie with Pink hair and the curly cutie for all your help
Marissa is wonderful to work with. She is very helpful and knowledgeable – she is willing to go the extra mile for you.
Grant did a great job assisting in a keyboard purchase.
I whould l8ke to buy aking or yamaha euphonium
11. The Music Shop
Address: 405 Queen St, Southington, CT 06489 , Dumbrăveni , Connecticut , United States
Very helpful staff and kids get to play the demo keyboards which only sparks their creativity and musicality and that’s a bonus in my book. They also offer lessons here and have a huge selection of guitars and instruments can be rented or purchased. Will be visiting again that’s for sure!!!!
Why is a guy in Melbourne, Australia giving a music shop Southington, Connecticut a five star review? Well I grew up in nearby Bristol and got a number of the guitar books I still use from the Music Shop about 20 years ago. But the real reason I’m giving a high rating is for the help they’ve offered my mother. I left my Les Paul behind in Connecticut and during Melbourne’s Covid lockdown got back into guitar. I asked my mother if she could send me my LP, and, having no idea what to do, she went to the Guitar Shop. They helped her pack it up and told her exactly what to do to make sure it arrived safely, and it did! Then, a few months ago, while cleaning out my late grandmother’s basement, my mother found an old parlour guitar. She went back to the Music Shop and they gave her advice about whether it was worth fixing up and shipping. That guitar just arrived at my door today in great shape.
Thanks so much guys!
The best service on the planet. These guys are like music stores used to be
The cellos were in not in good shape and we had to pay a luthiere to redo repairs that were poorly done when we received the instrument.
Great place but website could be better such as pics of some used equipment. I’m a drummer and would like to see what they have for new and used cymbals,stands,drum kits etc. And prices. I have done business with them and always had a great experience the reason for three stars is the website doesn’t do the music shop justice. All and all great store great people.
12. Sam Ash Music Stores
Address: 95 Amity Rd, New Haven, CT 06515 , Dumbrăveni , Connecticut , United States
Nothing but amazing service every time i come to Sam Ash. The employee’s are extremely knowledgable, not too pushy, and cater to your specific needs. I’ve been there multiple times and gotten help from Nick, Jake, Jordan, and a few others that i can’t remember their names. But thank you for the great experience!
Amazing customer service!!! I cannot stress this enough. I went to the New Haven location wanting 2 items, a vocal pedal and a bass guitar. I got exactly what I wanted plus some new effects pedals and cables I tried out. I had such a great experience picking out the bass and trading an old one in, I also spent a great deal of time trying out some different guitar pedals, the employees there could not be more helpful, and the store was definitely full of customers but they made me feel like my experience there was just as important as the next person. I have never had a bad experience at this store and I will and always do recommend it to all of my musician friends or anyone else for their musical needs!
Thank you for making my dreams come true!! Rick was a professional and very helpful salesman, thank you!
It’s always good to play with some gear before you buy it but it’s almost always a little more expensive than you’d hope
The only thing I can actually complain about doesn’t even involve the staff or product. It’s hearing stairway to heaven…the breakdown…leading to no solo…if i have to sit listen then lets hear the solo! Anyways yeah…there’s other songs too. Very patient staff. Kind helpful and a sense of gratitude for the shared passion. Next to an an liquor store, need I day more? Hah nah there’s good burgers adjacent. Wow what a review right? Should be able to review reviews… gg
Staff was helpful and friendly, got what I needed.
Merchandise walks out the door with disgruntled employees and no one seems to care. I had recently checked the website to see if they had what i was looking for and it said limited stock. Fair enough so i call the store and yes they confirm there is one left. After sitting in traffic for almost an hour and a half because the closest sam ash is quite the drive for me, i finally get there and it is nowhere to be found. They made a feeble attempt at offering to order it and take something like 9 dollars off which basically amounted to not paying the sales tax but i would now have to wait several more days and make the long trip out there again plus i would have to pay for it now for them to order it. Needless to say I declined and left disappointed. But the next week out of curiosity i checked the website and sure enough it says they have it so i call and and the guy says no we had one but our old manager took it but i can order it for you. Again i would have to pay in advance and it would take a week to ten days. So several weeks later yes it’s still listed on the website but is not in stock and no one seems interested in restocking or updating the website. Needless to say i go to guitar center which is about 5 minutes away from me. They’ve been friendly and helpful when i order things it takes maybe 3 to 5 days depending on the items and they actually restock their inventory. I gave sam ash 3 tries and they blew it every time. Go to guitar center in Orange CT not sam ash in new haven.
Use the excuse they own the company to screw you on a guitar you bought from them 9 months earlier . Brought in as a test and they failed a guitar should not lose half its value in 9 months if you sell it as your brand!
I went to Sam Ash music New Haven, CT, looking to hopefully purchase a banjo or gain some valuable information I might need to move forward. An employee named ”John” (Guitar department) was helping me through this experience. However, when I declined to purchase a banjo there due to several reasons, mostly their poor selection, he instantly became very rude and snappy and hastly ripped the instrument from my hand. This is definitely do to the fact these employees make their money via-commision. Guess John was just acting nice to customers and is not truly a sincere helpful guy…
13. Blue Bus Music
Address: 6 Prospect St, Ridgefield, CT 06877 , Dumbrăveni , Connecticut , United States
I bought a Maton guitar from Blue Bus. Excellent service, excellent product. I am highly satisfied and will go back to them for my future purchases.
Just bought a Maton BB1200JH from this wonderful place. Old school customer service in the best way.
I can’t say enough about this place, it really is much, much more than your average music shop.
Owners Sanna and Patrick are kind, thoughtful and very customer focused. I purchased a beautiful Maton guitar and an AER amplifier there and also had Patrick do some work on my old Guild acoustic, and my experiences were extremely positive. Patrick took time with me and really understood what my goals were musically, and all his advice and recommendations were very useful. Sanna was also great, and always got back to me very promptly with any questions or concerns I had along the way.
Blue Bus also has a dedicated team of teachers that I also highly recommend, available to teach people of all skill levels.
They also have an “open mic” evening which has been put on hold because of the pandemic, but I know they want to resume it when things get better (which can’t happen fast enough).
It has been a real pleasure to support this local business, the individualized customer focus from them makes it so worthwhile.
Highly recommend!!
Nice looking small shop with an interesting selection of off brand guitars. I always like when the smaller shops aren’t afraid to stock higher end gear. The selection of acoustic guitars especially. The pedal section could use some fleshing out.
Bought a Maton guitar ….. company doesn’t have a clue on how to set a guitar up….. I have purchased no less then 50 guitars been playing for 50 years…. this company shouldn’t be allowed to sell guitars much less Maton .
Needed one string for my son violin rental. The lady was trying to sell me on a pack of strings that I do not need.
14. Brian’s Guitars
Address: 453 W Main St, Cheshire, CT 06410 , Dumbrăveni , Connecticut , United States
I have been using Brian’s Guitars for about 4 years now since starting to learn how to play. Every time I am in the store, the staff is extremely knowledgeable and friendly. The last time I went there I had messed up the restringing on my guitar and they fixed it for me right there. Overall, a great store with a great selection of products. Could spend hours in there.
I’ve been playing guitar for the last twenty years, have owned more than my fair share, and been to stores in major cities all over the country (and beyond, occasionally).
Brian’s Guitars stands out amongst them all; every guitar I’ve picked up, or even glanced at in the store could easily be someone’s ‘forever’ guitar. I intend to keep the Anderson Icon Classic and PRS Paul’s Guitar I picked up there for life (see attached photos).
The staff cannot be beat, either: they are genuinely helpful while maintaining a zero-pressure environment. They have an impressive breadth of knowledge; if it’s related to a guitar, or anything that you can plug one into, you can bet they have the experience with it, right down to the best strings. I showed up with a vague idea of what I wanted, and within thirteen minutes Pat, one of their salesmen, set me up with four different guitars that blew me away.
Overall, if you’re in the market for a new guitar that is really what you’ve always been looking for, want to check out a stunning collection of top-of-the-line amplifiers, or even are looking for that one specific pedal you can never find… do yourself a favor and make this your first stop.
BUYER BEWARE: If you’re shopping used online, call ahead and ask them to send you updated pictures of the instrument before you buy.
I just purchased a used guitar online, from Brian’s Guitars. It sounds and looks great.
HOWEVER: the pictures and listing posted online were not accurate. The listing said “near mint” condition. The pictures showed all the tags and plastic seals on the components still intact. When I received the guitar, all the seals were gone. There were scuffs on the pickguard, and there was a screw completely missing near the volume/tone knobs. After an email exchange, I learned that the pictures were posted from when the guitar was new. Still, why was a screw missing?
I may have scored a guitar at a sweet deal, but now my confidence is shook. Even though everything sounds fine, I’m left wondering if a screw was removed to mess around with the internal components. I’ll get that checked out, but given the inaccurate listing, I’m not sure if I would buy from Brian’s Guitars again.
I recently had a vintage bass repaired and appraised here. I left it with them to have the electronics fixed and a general setup done. I got a call that the guitar was ready to be picked up a few weeks later, but had to remind them to also do the appraisal.
I get the bass home and the jack is incredibly noisy. I called and was told that they would make it right at no cost. I take the bass back and the tech puts a new jack in. They still charged me $10 for the jack, the making it right part only included the labor (about ten minutes). I couldn’t care less about $10, but making an extra trip out (about half hour from my home) to have something fixed that should have been done in the first place, guarantees I will never go back here or recommend it to anyone.
Love the layout and they have beautiful guitars. However, customer service is lacking. I advice those that are interested in buying a high-end guitar and enjoy collecting these musical art pieces to look elsewhere as I was told so rudely. Especially if you are a minority. The stereo typing is real!. If you think this is a rant of someone that is not able to afford this level of guitars, well, think again. I have a small collection that keeps growing of high-end to medium range guitars, bass guitars , and amps. I Hope this helps someone that does not want to be profiled while shopping for their next piece of happiness.
15. Music & Arts
Address: 315 W Main St, Avon, CT 06001 , Dumbrăveni , Connecticut , United States
Awesome place. I purchased my guitar here and take lessons. Dave, Eric, Eddy, Jay, and Jason are all incredible people.
Very helpful staff, Cosy shop lots of instruments
Love this music shop. Everyone is experienced, super helpful, and respectful of covid procedures.
An error in judgment when I decided to place an order for them to send out my two guitars I STILL to this day can’t string myself worth beans. Decent store for the most part but what really got me sore was the fact that the clerk said that they send their instruments out to a repair tech in E. Hartford but then found out that for whatever reason they have to send the guitars to a tech in BOSTON and the woodwind and brass instruments are the only instruments they ferry back and forth for repairs to EH. Misleading and wonder if it were intentional or whether or not someone else over there neglected to tell him that the different instruments get repaired at different locations. Not my fault I didn’t get the right info but certainly my fault I opted to not take my precious guitars back before the start of business last week so I could either try once again to string them myself or have someone else nearer to me I’d forgotten momentarily about do it for me instead. Ideally I’ll see if I can learn the proper way to string them from now on to save on the cost and also to not feel helpless and at the mercy of someone else whose repair shop happens to be out of state yet.
I purchased two bell covers at the end of August, chose store pickup, but they never called me and then the charge show up on my credit card statement on Dec 04 (after 3 month?). The credit card company helped to credit $19.12 back, but then the case went to debt collector. I had wasted too much time calling different phone number, waiting on line, so I decided just paid this 20 bucks and tell everyone about my experience. I also had our clarinet maintenance done 4 weeks ago here, but again, they are supposed to call me but they never do!!! I had to drive to the store, asked them to check the status, and realized that everything is in pending. The phone number on file is correct, they just never call. I guess shopping in the store is ok, but never expect them to call you for anything..
Dont try guitar lessons in this location.piano teacher may come for quitar lessons and teacher may change soon, we may work 3 months for refund.
The rude little slug working there was too bothered with his piano concerto to help us. Apparently, going through a whole rigamarole online is now “easier” than just showing up and renting what you need. Yeah, we won’t be coming back. Thanks!
16. Creative Music Center
Address: 701 Main St, Monroe, CT 06468 , Dumbrăveni , Connecticut , United States
My daughter loves her piano lessons at Creative Music Center.
Awesome staff and great deals! No surprise they have 5 stars!!!
Nice music store in Monroe, we bought a cute ukulele here!
Scheduled a guitar lesson here, spent $45, arrived on time, the teacher I was assigned to never showed up. At least they were nice enough to give me my money back the next day.
Rude. Terrible service. man had no knowlege of his products and prices were too high
Came here with my son they were very rude to my son and not very knowledgeable… wouldn’t come back here again and don’t recommend it.
17. La Salle Music & Sound
Address: 993 Main St #2233, East Hartford, CT 06108 , Dumbrăveni , Connecticut , United States
They have fair pricing and will often give you a discount. Mark and Eric are great to work with at their East Hartford, CT location. You pay cash…they give you a better deal too. Tons of vinyl records for Beat Makers and Producers. All Genres to flip through.
Purchased an accordion from Rob very professional and a great repairman
First, the employees were excellent; friendly and helpful. I was extremely disappointed in the store itself. This was basically a dark, messy pawn shop, not the store I was familiar with from years ago. My only reason to go back would be to pick through dusty items to find something I might be in search of, more of an adventure.
Sent me a different accordion with no straps and a case that should of been thrown out
Ordered lugs for my snare. They sent me receipts and invoices and never shipped my lugs. I called and emailed multiple times and never got a response back after leaving numerous messages. Been 2 months and I still don’t have my lugs and am out $60.
Total waste of my time
18. Music & Arts
Address: 22 West Putnam Avenue, Greenwich, CT 06830 , Dumbrăveni , Connecticut , United States
Great service. Got there right before the closing time. The owner was extremely patient.
This is an amazing store with a fantastic service. I walked in looking for a new Sax and Mark and Lisa made it happen. They were super friendly, answered all my questions, and made my shopping experience a fantastic one. Thanks! I strongly recommend this place!
Mark was super helpful answering my questions.
19. Middlesex Music Academy
Address: 440 Main St, Middletown, CT 06457 , Dumbrăveni , Connecticut , United States
Great place to learn how to play, excellent repair shop, and good prices on gear. Can’t ask for a better independently owned music shop.
Yesterday we went in to rent an instrument for my 4th grader starting band and I can’t speak enough on how smooth and easy the process was! When we walked in we were greeted by Jim, who immediately knew everything we needed and even our band teacher by name (impressive!). Our son can tend to be a bit shy but the charm of this place seemed to make him feel right at home! If I had to I would say the whole interaction took all of about 10 minutes and we were on our way. Definitely recommending this place to anyone I know looking for help with an instrument, thanks again!
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The sales team made it possible for me to afford a piano for my son
I would give Middlesex Music Academy a 0 if I was able to. I called to inquire about a $150 charge when I haven‘t been confirmed by John the guitar teacher. I made a request to Matt that Tuesday was my preference but John was booked so he scheduled Thursday at 6pm. I received a text and email from John yesterday that he had a conflict for Thursday and offered Friday. I responded via text/email that would not work and inquired if this was temporary or permanent to which I did not receive a response. I let John know this may not be a good fit then. I called today to have the charge refunded and Jim proceeded to call me names, saying I was yelling & screaming over the phone and I was being rude. No need to go into the dramatics but Jim needs a lesson in manners, telling the truth and understanding that being a manager does not give him the authority to behave poorly. Never once did I raise my voice but did correct Jim several times throughout the conversation all because i asked for a refund. Extremely unprofessional and a bad look for Middlesex Music all around. I will be taking my business elsewhere. Inexcusable & theater worthy performance by Jim today folks!!!
I signed up for a piano lesson trial online. Their site is very confusing and it’s not clear if the lesson is in-person and online. I called them, left a message but they never called me back. In the day/time of the lesson, I called them 3 times because I was having problems to contact the teacher. The guy who works there, Jim, clearly doesn’t have any customer service skills. He was rude and unpleasant. He didn’t make any effort to help me, told me a was confused and nobody else had problems. I just canceled the future lessons there. It’s easier just hire a private piano teacher. Hopefully I will never have to deal with this guy again.
I paid $80 for a setup on a guitar and got it back with the strings a mile off of the neck and the floyd rose studs so high out of the body I could park a car under it. The bridge pickup was raised until it was practically touching the strings and the neck pickup was lowered to below the pickup ring. The tech then told me that 10-52 strings don’t exist. They’re light top heavy bottom and aren’t even uncommon strings. Every time I go there they give bad advice and clearly don’t know what they’re talking about. My friend tried to buy a tubescreamer (basic overdrive) and they tried to sell him a phaser instead (completely different thing).
20. Guitar Center
Address: 839 Queen St, Southington, CT 06489 , Dumbrăveni , Connecticut , United States
Allowed to browse without pressure but very helpful when asked. They did not have the package I was looking for so they built me one that fit my needs better for the same price. I would recommend this store to anyone looking for musical instruments or repairs.
Friendly staff, helpful, overall great customer service
Great customer service
Great selection for musical equipment.
Awesome bunch of employees in this store.
Prepare to get burnt selling or trading in used gear!!!!!!
Too bad no one came to help me out, I probably would have bought my son a guitar. Your much better off going to a local music shop!
Rude employees. The younger guy was so rude. And it seemed like he wanted nothing to do with us.
