Got a Fender classical guitar from them today. The curbside pick up went smoothly. Their customer service is excellent. Staff is super nice. Product is great and prices are great. ☆☆☆☆☆
The best music store around! The staff is always friendly and extremely helpful.
Record selection is hit or miss but ever growing and well priced
Great selectiob
It is a good store owned by good people. Staff is friendly. New location is nice with four booths being developed as quite rooms. The store is still in development, but is a good place for good equipment and no BS. I am sure it will be at 5 stars in no time. Prices are very reasonable.
Left my acoustic electric guitar to be diagnosed on Saturday for no sound output. Was promised by Jason that it would be looked at and I would receive a call Monday with a quote on the repair. Monday passed with no call. I called Tuesday to check on it and the guy that answered seemed bothered and impatient with me. He said he didn’t see my guitar anywhere in the store and had no idea what was being done with it. He put me on hold for a couple minutes and looked for it, it was still in the store. He abruptly answered saying, “I found it I call you back in a little bit” and then just hung up on me. 3 hours passed and I called back. Someone else answered and said the previous employee had taken it apart and then just left for the day. No call back again to let me know what was being done. Wednesday passed, no call back. I called today Thursday and was told they sent it to their outside technician to fix it, not quote it. I told them to just bring it back to the store so I could pick it up, I was tired of the run around and lack of communication on their part. Completely unprofessional and lack of customer service here. I will never step in this store again!
Terrible place. My son took 2 of his beloved guitars for consignment sale. Every time he called to check on status, it was a different excuse as to why they had no time to answer his questions, or just said they were too busy and would have to call him back. They have NEVER called back. My son went last weekend to pick up his guitars, only to be told that they were SOLD!!! To who?? My son never received a penny!!! Ripoff!!! He was told the manager would call him right away. He’s called every single day to get restitution, no manager, no contact whatsoever!!! They sold his guitars and kept the money!!! Scam artists!!! DON’T DO BUSINESS WITH THEM!! DON’T TRUST THEM WITH YOUR GUITARS!!!
This is a very nice local music store, but it is also a very arrogant and unfriendly place if you do not fit their desired profile. I wrote the owner before posting an adverse review, no response. Too bad, but they are the best excuse for not supporting local business.
Very nice studio, great atmosphere and very professional, thanks guys!
Amazing
Decided to try out this new studio and I was not disappointed the staff was professional and knowledgeable. I was able to get a great sound definitely will be coming back for future songs.
Yo THIS My STUDIO NEVER WILL I SWITCH! HLM IS THE BEST ! YO MAKE THAT KALL PULL UP GET YA MUZIK REKORD &MIX RIGHT. ITZ_SPOODLE!
As a professional drummer, taking piano lessons to better my understanding of musical notes and chord structure has immensely expanded my songwriting skills. Teri has far surpassed my expectations of someday having musical understanding outside of rhythm. I highly recommend Teri as a piano teacher, beginner to advanced.
Empire provides high quality professional work. It’s a blessing to have a talented pro in this area of Southern California. I trusted my very high end guitars including a custom made acoustic, Gibson 335, Detemple Tele to have various work done and I was not disappointed. I am very discriminate about a repair shop touching my instruments and I was very pleased with the quality, professionalism and responsive nature Chad Gerbe delivers at Empire Guitar Works.
Chad’s expertise to correct the issues on our Kala Tenor ukulele and Les Paul Acoustic guitar was phenomenal! Not only has the sound quality tremendously improved, but the ‘feel’ of each instrument! His work was so exceptional, that we left him with our Kamaka Baritone ukulele to work on. If you have ANY issue(s) with your instrument, we highly recommend Chad’s expertise! [BTW, when we stepped inside his workshop, we were amazed to see the many ‘tools’ of his trade.]
You may find someone as honest as Chad, but you won’t find anyone more honest than Chad. That aside, his craftsmanship is outstanding, he pays attention to detail on each instrument he touches. We are extremely pleased with how all of our instruments(two Strats, Gibson Les Paul, Iron Label Ibanez, and a Peavey bass) have been treated.
Chad makes our old guitars play better than when new
