My Mom has not played her violin for well over 45 years.She and my daughter visited The Music Shop for the first time today and were very pleasantly surprised at the warm welcome and down home kindness that were shown to them. The owner helped her string her violin and now she can pursue her hobby once again. She told me, “It made my day and gave me back the gift of music to fill an empty spot I have had for a long, long time!”
Keith has has done maintenance on my flutes several times and at a reasonable cost. Now all my flutes play much better. He is a flute player himself and very personable. I’m grateful for him and the lovely music shop.
Our 13 year old son has been taking private saxophone lessons at ” The Music Shop” for over 4 years, starting with Leo Liddle. Keith Wilson, a very talented musician took over as his teacher and we love his dedication and perseverance to help expand our son’s musical knowledge with the sax, while also making it fun. The expansion of his new location makes the updated atmosphere a wonderful learning environment, and also has great on site repair service.
2. Woodbury Music Shop
Address: 766 Main St S, Woodbury, CT 06798 , Figueres , Connecticut , United States
Great honest shop here. Had a great online interaction with Dave via email. Want to know why I trust them? Because they talked me out of a purchase. Ha! Thanks again!
Woodbury Music is the best shop around of all of your instrument needs! The shop owner Dave, is both friendly & knowledgeable! I have gotten both common things done (fixing of saxophone keys) as well as unusual things done (fixing of a dulcimer bridge) and everyone has always been great! I have also taken lessons for almost three years now, and my teacher Mike is not only a dedicated teacher, but also a very talented professional. Stop by and check it out!
A hidden gem UPSTAIRS. Don’t miss it. Dave the owner is great, and talented. Patrick Gill is the PREMIER guitar TECH in the whole northwest CT region. He works miracles at a very fair price. Excellent teachers, Will for piano and keyboards and Mike for guitar and bass. Better check them out. I only trust my guitars to Dave and Patrick. Won’t go anywhere else. Seriously.
3. George’s Music Center
Address: 905 New Harwinton Rd, Torrington, CT 06790 , Figueres , Connecticut , United States
Buying from the online shop was fast and easy. My fragile item was shipped quickly and packed well. The item was photographed and represented correctly.
I called to verify the item and spoke to the owner, George himself. He was very knowledgeable and down to earth, a good person. I hope to do business again.
A very friendly, professional music store. Great selection of quality equipment and accessories for many instruments. I’m old enough to remember what a local music used to be like, and George’s is very familiar in that regard. Personable, knowledgeable service in a very clean atmosphere. Check them out!
Had replacement parts we were looking for.
If you’re not looking to go too far to get musical instruments. Look no further. Expensive though. But if you don’t care about prices, go for it. Not much of a selection though.
Nice shop
Meh
This place is just awful. The owner is so rude to us that i will never go back. We rented an instrument from him because our normal music store didnt have the instrument and when the instrument broke he said it was our fault and that it wasnt covered and then bad mouthed our local music store.
After going to this place; I must say I will never go back there again. The owner is so rude and disrespectful. Its not even funny. The owner needs get off his anthropocentric state of mind.
4. Martel Music Store
Address: 1 Whiting St, Plainville, CT 06062 , Figueres , Connecticut , United States
Great place to hangout at and try different instruments. I really enjoyed the vibe and customer service!
Martel has lots of effects including everything Strymon makes! Nice people.
Great selection of guitars new and used Fantastic local music store it’s a breath of fresh air to have something besides G.C around. Very knowledgeable staff and the owner is awesome.
Interesting store with some interesting gear. They don’t seem to carry Fender or Gibson. They had a stomp box manufacturing class going on when I visited.
Purchased a guitar for 750, now walking out with 637. Unfortunately I was not told about a very unfair and sneaky return exchange policy until I had asked after already completing the purchase. Also could not see clearly a visible sign inside that states anything about a return policy. When I asked where the sign was upon trying to return this guitar he pointed to have a corner and I still did not see the sign. I do believe that a return policy sign should be at the register for full disclosure. The law does state you are entitled to a full refund if you are not told about the refund policy during the time of the transaction, which I was not informed of that. Limited selection and unfortunately subject to a very steep restocking fee or store credit, if you are a serious musician make sure you know this first as you know that buying instruments is quite expensive and it is hard to want to get locked into something that you do not truly love.
As one reviewer already stated. They have a terrible return policy especially with online purchases. Good store as long as you know you’re going to keep the item but who really knows, its musical gear, its hard to tell if your going to dig it or not until you play it with your rig. Returning a pedal (or probably anything) is just not worth it due the return fees. 2 stars because I received it pretty quickly but definitely wasn’t packed that well. Without a doubt this will be my last purchase from this store. There’s plenty of other great stores to choose from that won’t bend you over on return fees. **Edit for response to the owner** Yes you do clearly state your return fees online. “Small restocking fee” is a bit of an understatement…your restocking fee is 10%. If I pay $250 for a guitar pedal. Right off the bat you’re keeping $25 of my return. I couldn’t imagine purchasing a guitar online through your store.
5. Turnpike Music Garage
Address: 1485 Black Rock Tpke, Fairfield, CT 06825 , Figueres , Connecticut , United States
Friendly staff and good price for instrument rentals.
Hi Donny
Extremely nice guy and definitely knowledgeable. Went in for a guitar set up, and he got it to me in a quick time and even spared me a few dollars when I went to pick it up. Definitely recommend!
A little hard to find, but owner was very helpful in my search for a solid-woods Classical guitar. Looked at a very nice A/Yari. Has some nice guitars, but he is limited by space constraints. If the f-ups in Washington and the greedy sob’s on Wall St would all drop dead, this store would have a good chance of growing.
Had an excellent selection of strings. Plan on visiting again soon.
I got My sons cello at this store and the bridge was broken and the stand
6. Acoustic Music
Address: 4 Maple St, Chester, CT 06412 , Figueres , Connecticut , United States
I took lessons here and Rob is a great teacher/mentor not only for guitar but for plenty of other aspects of my life. His teachings have helped me improve exponentially and he always makes each lesson as fun and engaging as possible!
See Paul Fredericks for lessons if he has any availability, he is the best in the area. Helpful, knowledgeable store staff can take care of your equipment needs.
All you need when it comes to musical instruments.
The prices are ok. The parking can be tough. The person working the desk was dismissive of my questions. Not a lot of inventory on display. They seem more about instruction.
Thank you for your service n attention. Thank guys for helping me to pick the perfect gift for my wife.
Sales staff were not super knowledgable. We rented our son’s violin for school through them and billing was always an issue even though it was on monthly automatic payment. Glad the saga is over.
Don’t rent any instrument from this place. People are very rude. Calling customer service takes forever to get someone on the phone. Unfriendly customer service, supervisors don’t want to talk to customers. Find another place to rent instruments for your children.
Very bad and rude customer service, hang up my phone.
WARNING! WARNING TO PARENTS!! DO NOT USE THIS SHOP FOR RENTALS! Should be ZERO stars.
We rented from here for 5 years, the first 4 went off without a hitch. This year has been an absolute nightmare. We rented two instruments, same address, same name, same payment. ONE account had no issues, the other the local store put in the wrong address (where we have never lived). Over the last 4 months I have called their headquarters, left messages, emails, etc. trying to get a paper bill MAILED so that I could pay whatever was owed. They were incapable of sending this, and every time I called in could not even find the right account or would tell me everything was fine and they did not know why I was being contacted. When asked why they could not have looked at our other rental account for the correct information they were stunned into silence. Absolute incompetency from the sales staff all the way up to the billing department supervisor who assigned our missing “account” to a collections agency and then gave us the WRONG agency. Save yourself the trouble and stay far, far away from here.
8. DuBaldo Music Center
Address: 881 Main St, Manchester, CT 06040 , Figueres , Connecticut , United States
I’m not sure how long this review will be, but I will say upfront that buying a guitar from DuBaldo Music was a great experience, from day one until I took delivery of my instrument, and beyond!
I ordered an Alvarez-Yairi Honduran series (FYM66HD) guitar from Pete at DuBaldo music in April 2021.
For those reading this review in the somewhat distant future, allow me to set the scene a bit:
There was a LOT going on in the world during this time. The COVID Pandemic was still raging, and supply chains were snarled at every turn.
Ports were closed, dock workers and truckers were striking or working limited hours under delayed timelines. Parts availability was questionable at best, etc.
VERY long story short: The guitar had to be hand built in Japan, then shipped to the west coast, then shipped to St.Louis, MO, then shipped to DuBaldo Music in CT before I could take delivery. All the while, considering the conditions of the world as described above.
Pete, Lisa and everyone else at DuBaldo music helped me along at every stage, kept me updated, empathized with and tolerated my frequent calls for updates, contacted the distributor in St. Louis on my behalf, and were generally very pleasant to work with over a period of just over one full year.
I will not pretend that I wasn’t itching to receive my guitar, or that the extended delay didn’t bother me. It was a maddening wait!
But I want to make it crystal clear:
DuBaldo music did their absolute best to get it to me as quickly as possible, considering the extremely challenging circumstances. I can’t say enough about their customer service. It was exceptional at every stage!
When I made my order over the phone, Pete answered all my questions and made sure I was comfortable with what I was ordering as far as the specs were concerned. We made a deal on a VERY good price, and the wait began.
I won’t bore with the details, but between Japan and Connecticut there were numerous significant delays. Mostly unavoidable and one or two caused by decisions that St.Louis Music made, and/or failed to communicate ahead of time.
Pete and Lisa worked through all of this for me deftly, and professionally.
I am not local to the store. I live in DC, about 6 hours away. When the guitar finally arrived, there were 3 in the order, and Pete and Lisa let me know that I could have my pick of the three. Instead of having Pete play them for me over the phone and choosing from pictures, I decided to drive up and try them out in person, and drive it home myself.
Lisa and Nick were more than accommodating, and I was made to feel very comfortable while taking my time to decide. All 3 guitars were incredible instruments and it was a tough decision. Nick provided periodic feedback and assistance as I tried them over a period of about 3 hours. I never felt rushed, bothered, or unimportant. They made sure I was attended to but was not hovered over.
They knew exactly how to help a musician pick an instrument, and it is clear that they wanted to make sure I was equipped to make the right choice, and leave satisfied.
On the way out, as they knew I was a visitor, they even provided local restaurant recommendations, since I had mentioned that I was making my best effort to eat at great places while I was on the road.
I was, and am still, very happy with the decision I made, and with the entire experience of buying from DuBaldo music.
I cannot recommend them highly enough!
My only disappointment was that after a year of talking to him several times a month on the phone, I didn’t get to meet Pete in person, since he was out sick the day I visited.
Hopefully he’s feeling better now, and if I’m ever back in CT, I’ll be sure to stop in and thank him personally!
Thanks again to Lisa, Nick, Pete, and everyone at DuBaldo for a trying, long lasting,, but ultimately completely satisfying experience! The guitar is utterly amazing and will be with me forever, as will the experience of shopping with you.
That was likely the most pleasant guitar buying experience I have ever had. I could not recommend patronizing this amazing store more. Thank you so much!!
I’ve never been more comfortable trying out guitars in a shop. I drove over an hour to get here and the customer service made it completely worth it. They have an incredible selection of great sounding instruments and went out of their way to make sure I found the guitar I wanted. Highly recommend this place.
Great service
9. Greenwich Music
Address: 1200 E Putnam Ave, Riverside, CT 06878 , Figueres , Connecticut , United States
If you live in the area, this is the best place to go. Joe is knowledgeable, caring, and just a great person. He has helped my three children with instrument rentals, purchases, repairs, and lessons for all my years in Greenwich. His staff is wonderful and are always happy to help. Please don’t overthink this one…just go see Joe at Greenwich Music!
A fantastic environment all around with great employees to teach of all levels. Would recommend them every time!
We have had nothing but an amazing experience with Greenwich Music. We have used their services for: purchasing music and various instruments, repair and maintenance of instruments, restringing and providing years of wonderful flute lessons with Andrew. His teaching took my daughter’s flute playing to several years above her grade level. Joe, the owner, treats everyone as family and even hosts music recitals for the kids in the store. If he doesn’t have something in the store, he quickly locates it and takes care of your request. As a regular customer
for about a decade, I highly recommend them.
We were kindly helped in the store, but we were buying a guitar for our son and we don’t live in the US. We were having problems with internet so we couldn’t research correctly at the moment, but they assured that the amp could be used in 220 current. We arrived home and we connected the amp and it didn’t work. So the amp was burned. Apart from that the price was a bit higher than the same thing in other stores, it’s not nice to pay 50 dollars more, but that is just business and anyone can charge what they want. It was our fault that we didn’t do a good research before buying. But the very kind person that assured us that it would work because he used to be an electrician, and it only needed a basic adapter, was totally wrong and now we are home and we lost an amp, so we paid extra for the set and it didn’t work. You were very kind indeed, but please if you are not sure about something, don’t sell it. Because we lost money and we can’t go back because we don’t live there.
It’s a nice place! It’s a bit small but otherwise it’s nice.
Rudest customer service I have ever encountered. The man I spoke to on the phone yelled and hung up on me. When my daughter went in person to drop off the instrument for repair at the agreed upon time, he remained upset and kicked my daughter out of the store. Strongly encourage anyone looking to have their instruments fixed to look elsewhere. Disappointing experience to say the least.
Terrible customer service. Called and said I would be by in 10 minutes for an emergency repair. Guy was nice on the phone. When I arrived 5 minutes early they had closed up and locked. Super helpful…
Their hours aren’t very convenient and I was having a guitar strung and I dropped it off and I didn’t get a call before the store closed and then they were closed the next day Sunday so I didn’t get my guitar until Monday and that was extremely inconvenient. They also have a very small selection of basses.Update, they aren’t even open a couple hours on the 4th of July so I won’t get my guitar till Tuesday I am very upset with this store.
10. Guitar Center
Address: 50 Boston Post Rd, Orange, CT 06477 , Figueres , Connecticut , United States
First time there..staff was excellent and more than knowledgeable..bought my first guitar..they were very very nice..Will definitely be a long time customer
Good prices and knowledgeable, helpful staff. Whether on-line or in the store, this is the place to get your gear.
Great place nice people.
Cool place. They have a large selection of electric and acoustic guitars and they’re all reasonably priced.
Not Happy with associate’s knowledge of products
All kinds of guitars, low end and high end. They don’t have everything but there’s enough. Strings, accessories, songbooks, even lessons. Help is good too.
Small selection
Warranty Service Terrible…. Took my Peavy Guitar Amp back to the store for a warranty repair. Told I had to deal with Peavy directly.. yet if you read the warranty it says to return to an authorized dealer for repairs… They weren’t happy that I actually read the warranty… It’s been over a month since I brought back the amp.. Called last week and told the amp was just sent out for repair and they haven’t any idea as to where the amp currently is or the status of the repair… also all I get is call back or told they can’t get a hold of anyone… Don’t understand how Guitar Center can get a Four Star review rating with almost every review shows a complaint… Not happy at all…
This place is a mess. It’s in total disarray. They really need to clean the place up.
11. Brian’s Guitars
Address: 453 W Main St, Cheshire, CT 06410 , Figueres , Connecticut , United States
I just picked up a used Fender Jazz Bass from Brian’s Guitars and I am super happy with how it all went down, end to end. The process could not have been more seamless!
The staff was friendly and super knowledgeable…these guys know their stuff.
Brian’s Guitars is a boutique style, independently owned music shop that specializes in high-end guitars, amps and effects pedals. No “Guitar Center riff raf gear” here.
The inventory they carry appeals to the discerning musician who cares about owning a quality instrument.
Do yourself a favor and stop by the store, you will not be disappointed!
Quite possibly the best guitar store I’ve ever been to.
The selection of serious guitars, basses, amps, and pedals is out of this world.
Their staff is just as phenomenal as their instruments. Patrick was a pleasure to work with and helped me pick out my latest guitar.
This is the only place I will go from now on!
Walked in for a tune up and they did it on the spot. Awesome people.
BUYER BEWARE: If you’re shopping used online, call ahead and ask them to send you updated pictures of the instrument before you buy.
I just purchased a used guitar online, from Brian’s Guitars. It sounds and looks great.
HOWEVER: the pictures and listing posted online were not accurate. The listing said “near mint” condition. The pictures showed all the tags and plastic seals on the components still intact. When I received the guitar, all the seals were gone. There were scuffs on the pickguard, and there was a screw completely missing near the volume/tone knobs. After an email exchange, I learned that the pictures were posted from when the guitar was new. Still, why was a screw missing?
I may have scored a guitar at a sweet deal, but now my confidence is shook. Even though everything sounds fine, I’m left wondering if a screw was removed to mess around with the internal components. I’ll get that checked out, but given the inaccurate listing, I’m not sure if I would buy from Brian’s Guitars again.
Love the layout and they have beautiful guitars. However, customer service is lacking. I advice those that are interested in buying a high-end guitar and enjoy collecting these musical art pieces to look elsewhere as I was told so rudely. Especially if you are a minority. The stereo typing is real!. If you think this is a rant of someone that is not able to afford this level of guitars, well, think again. I have a small collection that keeps growing of high-end to medium range guitars, bass guitars , and amps. I Hope this helps someone that does not want to be profiled while shopping for their next piece of happiness.
I recently had a vintage bass repaired and appraised here. I left it with them to have the electronics fixed and a general setup done. I got a call that the guitar was ready to be picked up a few weeks later, but had to remind them to also do the appraisal.
I get the bass home and the jack is incredibly noisy. I called and was told that they would make it right at no cost. I take the bass back and the tech puts a new jack in. They still charged me $10 for the jack, the making it right part only included the labor (about ten minutes). I couldn’t care less about $10, but making an extra trip out (about half hour from my home) to have something fixed that should have been done in the first place, guarantees I will never go back here or recommend it to anyone.
12. The Music Shop
Address: 405 Queen St, Southington, CT 06489 , Figueres , Connecticut , United States
We had a great experience at the music shop in Southington. We went in to buy a guitar for our son. Tyler was really helpful and answered all our questions patiently. Thank you Tyler!
Very nice small music shop. I went to purchase a drum throne and received excellent customer service. I believe the gentleman’s name is Scott? He was very pleasant. I will definitely shop there again.
Been going to this store for over 20 years. Great service, friendly staff and they do the best repairs around. Scott is very knowledgeable and always takes the extra time to help you out. Prices are great as well. There’s a reason they are still around in a time of superstores and online shopping.
Great place but website could be better such as pics of some used equipment. I’m a drummer and would like to see what they have for new and used cymbals,stands,drum kits etc. And prices. I have done business with them and always had a great experience the reason for three stars is the website doesn’t do the music shop justice. All and all great store great people.
The cellos were in not in good shape and we had to pay a luthiere to redo repairs that were poorly done when we received the instrument.
13. Bethel Music Center – Instrument Sales, Rentals, Lessons and Repairs
Address: 273 Greenwood Ave #101, Bethel, CT 06801 , Figueres , Connecticut , United States
Ordered a Kala Baritone Ukulele in from them and they got the order in right away and for a very good price. The one that initially arrived from the manufacturer was damaged either from the start with or during shipping to the store so they immediately sent for a new one. The next one that came was spotless. The store handled this incident very well and I love my new instrument; the customer service was excellent and I cannot recommend this place enough. If you are in the area, buy from here and not from Amazon!
This place is amazing. The people working there today were super helpful and professional. From the phone call inquiring about an instrument to actually renting it. The whole process was super easy and fast. I will definitely recommend them to anyone looking to rent an instrument.
Fantastic folks at BMC! Skilled lutgiers as well.
Instrument rentals are great for their prices
Good info from employees
Just stopped by quick. Had a great hour. They are the best
14. Route 1 Guitars
Address: 189 Bridgeport Ave, Milford, CT 06460 , Figueres , Connecticut , United States
I have always wanted to learn to play guitar. I decided to finally give it a try and have not regretted one minute. I always like to support my local businesses so I decided to give Route 1 Guitars a try. the moment I walked in there, the owners especially Gail and the staff have been very help full and supportive. I have also used them for servicing my guitars with no issues. Would highly recommend them for your next guitar, amp, and service. I’m also told if they don’t have a guitar in stock they can get it. There is a reason why this local business has been around for a while. Support local. Buy local.
Gail Bruno one of the best caring shop keepers in the area.
Refreshing to see fair prices and a happy experience every time
we Buy, Sell or repair guitars , and any musical instruments always a delightful experience
Great Job Guys
CC
Nice staff
Knowledgeable staff, in addition to guitars, keyboards, etc… They have school instrument rentals
Absolute joke of a store.
Sent my guitar (Fender Jazzmaster) for connection electric issue. After roughly a week and a half guitar was done just for it to have the same issue. What a disappointment
Call before visiting the store. They say they’re open at 12:30 but don’t show up for hours after the fact. I get it, they’re a small operation, but wasting your local customer’s time doesn’t breed repeat customers. I needed to be in the store three times. All three times, my time was wasted because the store wasn’t open during their own published times of operation. Just rent your kid’s instrument from somewhere else.
15. Matty’s Music LLC
Address: 654 Enfield St, Enfield, CT 06082 , Figueres , Connecticut , United States
awesome place good affordable prices allowing my band to play in the jam room, and he is a very nice and funny person, if I could rate more than 5 stars I would, I definitely recommend Matty’s music
Matty’s Music is top notch!!!Matt is an excellent guy very knowledgeable anything about music any instruments he is a master musician excellent customer service I give them 10 stars but I can only give 5. Highly recommend Maddie’s music for any of your musician needs
Good spot
Great service.
Dirty, stuff everywhere, completely disorganized.
16. Creative Music Center
Address: 701 Main St, Monroe, CT 06468 , Figueres , Connecticut , United States
I love this place, i go in just to look at the product and I always end up buying something.
The older guy really helped me with my guitar! He was so nice!
Nice music store in Monroe, we bought a cute ukulele here!
Rude. Terrible service. man had no knowlege of his products and prices were too high
Poor customer service.
Scheduled a guitar lesson here, spent $45, arrived on time, the teacher I was assigned to never showed up. At least they were nice enough to give me my money back the next day.
17. Sam Ash Music Stores
Address: 95 Amity Rd, New Haven, CT 06515 , Figueres , Connecticut , United States
Everyone in the store made us feel like we were welcome and went out of their way to make our purchase the perfect experience.
One of the nicer stores to visit, with knowledgable professionals who can help you make the right purchase, tune up your instrument, or fix one your kid’s friend tripped over in band practice. They have a fabulous selection of instruments and merchandise in New Haven and rooms and space to pick or strum or blow or otherwise try something before you buy. We live overseas and more than once we have visited Sam Ash with a shopping list for friends far away who can’t find quality musical stuff. Always a pleasant experience visting this store.
Eric and Zach from pro audio were both super helpful, knowledgeable and personable!
Good for the basics
I had a good experience overall from shopping at San Ash. I’ve been a customer of them for about 10 years. The staff is courteous and knowledgeable. They are honest which I really appreciate. The last thing you’d want to do is sway a customer I.to making a purchase of an item that doesn’t do exactly what you want it to. I’ve dealt with Dan at the Amity store and because of his honesty and great customer service I’d recommend Sam Ash to be the place to shop at for your pro audio needs.
O hope I can work there as a greeter some day
Too noisy for me. Got a gift certificate for my grandson, and was happy to leave.
Use the excuse they own the company to screw you on a guitar you bought from them 9 months earlier . Brought in as a test and they failed a guitar should not lose half its value in 9 months if you sell it as your brand!
Everyone was super helpful until I cordially opted to not provide a phone number at checkout. Jordan was helping me and claimed he needed an address or phone number to process the transaction. I pointed out that Radio Shack usually enters a fake number and he ended up doing the same but his entire demeanor had already changed. He set my card and then the pen (to sign the receipt) down on the counter rather than hand them back to me (seemed deliberate but of course I don’t know for certain). I said “Thanks, have a good day” as we finished up but he turned away and didn’t say anything in return. He definitely seemed to take the fact that I didn’t want to provide any personal information way too personally. Pretty silly, if you ask me.
18. Music & Arts
Address: 22 West Putnam Avenue, Greenwich, CT 06830 , Figueres , Connecticut , United States
Great customer service! Went in to have my daughter’s viola string replaced and Lisa was amazing. So much great information about instruments, lessons, repairs, rentals. She really took the time to make sure the instrument was working great before I left. Definitely will be back soon for all of our instrument needs. Thanks again!
This is an amazing store with a fantastic service. I walked in looking for a new Sax and Mark and Lisa made it happen. They were super friendly, answered all my questions, and made my shopping experience a fantastic one. Thanks! I strongly recommend this place!
19. Rayburn Music
Address: 22B Andover Dr, West Hartford, CT 06110 , Figueres , Connecticut , United States
Excellent Quality of both service and instruments.
Very helpful.
Very friendly fast and efficient service! I love shopping local
Fast and friendly service
In store service is good but can never call the Hartford Rayburn Music. Electronic voice prompts to dial 0 for an attendant but when do so it says “Your call cannot be transferred” been a customer for about 3 years. Never could get done anything over phone. Have to visit store for everything.
trying to reach the store for the past 5 months. they are not responding to email or phone call. The phone service is also disconnected now.
we are left with no response and no refund.
STAY AWAY from this company! I rented a cello early 2019. We returned the cello in Aug 2019 and are still getting billed for it! I’ve called and left messages since no one picks up the phone in the Milford office where I rented and returned the instrument. No call back and monthly payments for the cello are still getting charged off my bank card. Had to file a complaint with my bank to stop payments. Terrible terrible business practice!
20. The Music Score LLC
Address: 2315 Silas Deane Hwy, Rocky Hill, CT 06067 , Figueres , Connecticut , United States
My daughter’s piano teacher in East Hampton recommended this store for the purchase of a piano. Thank you Gil for your help selecting one of your pianos. We purchased our piano several days before Christmas as a gift for my daughter. As it can be challenging to find delivery at the holidays, the store owner went out of his way to deliver the piano personally on Christmas Eve. The piano sounds wonderful and my daughter was thrilled. Thanks for the excellent service, wonderful piano, and beautiful music that now fills my home.
Great service! Nice friendly owner
Gil is a super friendly guy! My son really enjoys guitar lessons with him!
My daughter is signed up for lessons and her teacher is great (I hear the others are as well). Just try not to deal with the guy that owns it.
Very knowledgeable and friendly.
Arrived at 10:00am (they open at 10am, but not today). I waited and they finally arrived. All I needed was guitar strings, but they had none. What a waste of time.
I tried to return my daughter’s Viola due to the school no longer providing classes. It was a total nightmare to get an answer in regards to my credit. They are very irresponsible and I am very disappointed by the lack of care towards my return which was even misplaced! Mom and dad are not helpful at all and he should really look at keeping them home, they make things worse!