My son needed help with stringing his guitar and Ralph at the back counter was so helpful! He goes above and beyond the usual help that you normally get from a Guitar Center. He is a true Gem and valuable asset to have there and I hope the company acknowledges that!
No complaints. Friendly and knowledgeable staff
Friendly staff! Their cymbal selection is lacking but also don’t like that I can’t try out the stuff since their demo selection is limited.
A well stocked store with in house repair services offered.
Helpfull staff and have everything I needed
The customer associate that I worked with was probably one of the worst that I have come across as a consumer. I asked the rep for assistance with purchasing several different products for my church but he was standoffish with me and did not make any effort to show me the different products
DO NOT TAKE YOUR EXPENSIVE GUITAR HERE FOR REPAIR! RALPH WILL LIE TO YOU AND TELL YOU HE’S THE BEST IN THE BUSINESS AND CAN REPAIR ANYTHING AND THEN WILL DO A TERRIBLE JOB ATTEMPTING TO REPAIR IT WOTH GOBS OF GLUE! THEN THE GENERAL MANAGER ADAM WILL TELL YOU THEY’RE GOING TO SEND IT TO A PROFESSIONAL REPAIR CENTER TO FIX IT THEN THEY WILL KEEP IT FOR TWO AND A HALF MONTHS IN TOTAL ONLY TO TELL YOU THAT THEY’RE NOT GOING TO END UP FIXING IT BECAUSE IT’S GOING TO COST TOO MUCH TO FIX THE REPAIR WHAT THEY ATTEMPTED TO DO! FIND A PROFESSIONAL REPAIR INSTEAD OF THIS HACK SHOP!
I was explaining what I was looking for and I couldn’t get a word in. Bad service. I just hung up.
3. Music & Arts
Address: 24451 Alicia Pkwy Suite 9A, Mission Viejo, CA 92691 , Laguna Hills , California , United States
We went to this store to ask the help this morning. Jesse is amazing. He is vey friendly and helpful. I am so glad to find this place
Friendly staff good prices and they are very informative about the products
This is a great store for all of your music needs. I brought my violin for string repair and the pricing was very affordable. I went the other day to purchase a keyboard and Jesse helped me choose the best deal. The box was really heavy and he kindly carried it to my car. Very happy with my purchase and I’ll be back soon to buy more music! 🙂
I have yet to receive a refund for my children’s canceled classes in May. The instructor canceled three sessions each for my two kids, amounting to $222 in total. Shelton assured us that we would get a refund, but even after waiting until July, I still haven’t received it. When I reached out to him, he suggested contacting corporate, but I found his response unhelpful and indifferent.
I sent an email to the corporate team, but unfortunately, they never responded. This experience has been frustrating, and I strongly advise others to consider finding a different music studio with better instructors, management, and customer service. While I understand that unforeseen circumstances can occur, the lack of communication and delay in resolving the issue are unacceptable.
I sincerely hope that you won’t end up feeling the same regret I did.
Do not rent your music instrument here, it’s a nightmare.
I really want to give y’all a good rating, but I don’t understand how I can provide formal approval for my flute’s repairs, and then proceed to have to approve two more times over two more months because someone, somewhere keeps not actually putting the paperwork through? I expected a timesink since repairs take a while, but to have had my flute sitting WAITING for said lengthy repairs for more than two (three by now?) months despite me approving it three! separate! times! because someone just didn’t click a button is extremely disappointing!!!!
4. 28 Foot Cat Music
Address: Laguna Hills, CA 92653 , Laguna Hills , California , United States
