I had them move my piano from my grandma’s home into storage today. I was incredibly stressed about how I was going to get it moved. From the time I called, to it being placed safely in storage, for now, all that stress melted away. I knew it was going to be in good hands. The process was so simple, and I was impressed with how delicately and with respect they handled the moving of my piano. The owner Wayne and his worker were courteous, listened to me, and their professionalism was excellent. I rarely ever write reviews, but if you need a piano moved, I highly recommend them.
The folks here were helpful in getting me just exactly what I needed. An easy experience.
A lot of instruments, friendly staff. Very cramped space though, otherwise I’d give it a better rating.
Very friendly and helpful employees. I love the piano selection for rentals, but for guitars I’m not impressed. Wish they carried some different brands. Super nice people though.
I chose this establishment when it came time to decide where I was going to buy my guitar I had a good relationship with a former manager who sold it to me. I have been in and out of the store from time to time and purchased a few items here and there but honestly I was not happy with the phone conversation I had yesterday with whom ever picked up the phone.
He was very cordial and businesslike of course which anyone but expect from a well-seasoned established neighborhood outlet. I have enquired about a couple of items I needed to complete a project he said that he can order them for me but when I added I believe I can get them on eBay as well he said okay thank you very much and rudely hung up on me.I don’t believe that’s just because I choose to get one or two items from a different resource that I should face such reprisal and for this reason alone I will not return to the store and it really is a shame when you walk in you get that old time flavor that was so calm and many years ago. It was just not professional behavior and now my trust is lost. Sorry I just left this message by way of microphone I think it may be hard of hearing completely Miss worded the whole thing
This site should allow NO STSARS. Stay clear of this failed business. We are currently pursuing a LAW SUIT against Santa Rosa Music Center for utter FAILURE (s) and direct NEGLIGENCE. Causing me/my family & the sellers Family severe financial loss and major inconveniences. Whats is more troubling is that this establishment has ABSOLUTELY NO apparent ETHICS, STANDARDS OR MORALS whatsoever…!
CONTRACTED a JOB, charged a deposit on our CC, but simply did NOT show up to perform any/all related contractual duties of moving the Piano etc. NO SHOW, NO CALLS, NO FOLLOW UP, NO REASON WHY NOT, NO APOLOGIES, NO REGRETS…!
To date the business manager (Dan S) and business owner (Wayne) has NOT offered even a simple apology nor any/all explanations. Though he called my phone at “2:07 am” for whatever reasons that may have been!!! A total/complete display of UNPROFESSIONALISM and clear BREACH OF CONTRACT. 2 separate families were burdened due to their collective careless and reckless actions. There will be no defending a bad position in CA STATE COURTS!!!
Furthermore,
Other than a Law Suit to firmly hold this irresponsible person (s) accountable for their irrefutable misconduct, other Official complaints with the Federal Trade Commission, BBB, License Board, Yelp and ALL other online sources is actively being filed.
Our communities deserve better and most importantly needs to know when, we put out goof faith forward and attempt to conduct
Business, they should at least care!!!
Extremely Careless individuals like these MUST & WILL be held fully accountable so they can learn from their mistakes, wrongful actions and misconduct!
***RUN and no matter what the cost PLEASE DO NOT consider doing business here…!
That is the ONLY way this individual will learn from his IGNORANCE his pocket book being directly impacted…!
You earn one customer at a time thus you loose one at a time as well. But, remember, each potential customer has FRIENDS, RELATIVES, NEIGHBORS, AND CO-WORKERS ETC…
Word of mouth will make or break you!
The owner and this place is a scam! My father tried to purchase a trombone for his grandson’s birthday and he just got ripped off by this place! We live out of town, so my father tried to order and purchase the trombone over the phone. Not only did we receive the completely wrong style trombone, but we received a lesser brand that is only worth $600 and my dad paid $1,200. I have tried to return this trombone for a month only to be hung up on, told to call back later because they are in the middle of moving a piano and then for their phone to be “out of service.” I made a last ditch effort again by calling this morning only to have the owner tell me that a refund “Isn’t going to happen!” And then be hung up on. My 84 year-old father is out $1,200.00 and we have a horn that is worth only half of that value. NEVER DO BUSINESS WITH THIS PLACE!!!! You will be sorry. My father taught music for over 30 years and has never dealt with a more unprofessional music store. I fully believe the owner knew what he was doing when he purchased the cheaper trombone and had it shipped to us. So he could pocket the difference!
I rented a piano from this company. The person running the store was at first the most un enthusiastic person I have ever seen. His answers were short, rude and without any customer service. He promised me the piano on a Friday between 3-4. I called early in the morning to confirm and was told “If i said between 3 and 4 then it will be between 3 and 4. When I called at 4;45 he told me he didn’t know where they were and hung up on me. When I called back, he yelled that I don’t need to call him again. Great inventory but really nasty attitude. Needless to say I cancelled my order. One can only imagine how problems down the road may have been handled by this rude, nasty and angry man. I then received a call from Wayne to apologize for the actions of the other employee. But as I tried to speak, I was always interrupted and was not allowed to speak my part. They offered free months as an apology but kept cutting me off as I tried to comment about my treatment. Hard to do business with someone who keeps interrupting you and refusing to hear you.
2. North Bay Percussion
Address: 930 Shiloh Rd Building 40 Suite 2, Windsor, CA 95492 , Larkfield-Wikiup , California , United States
Amazing customer service! Grant is such a wonderful business owner, and is incredibly talented! I’ve bought stickers and they’ve come in extremely high quality. <33
I hired them to do an event for me and the service was amazing, very punctual and very fairly priced. Will be using their services again.
Grant is wonderful to work with. They are incredibly knowledgeable and clearly value their work and relationships with their customers. Highly recommend.
Doesn’t exist. Tried to find it in an industrial park, no luck. Tried to call, but there was no answer. I hope it exists because we need a percussion store here!!
3. Luthiers Mercantile International Inc
Address: 7975 Cameron Dr STE 1600, Windsor, CA 95492 , Larkfield-Wikiup , California , United States
Each order I have placed with them has been dealt with promply and shipped to me within a week. Great products, good prices, and it’s great I don’t have to wait two weeks to have something shipped to me out of Ohio, I can get it from LMI here in CA and it ships promptly!
Will call remains available. The turn around was about a day from online order to will call. The quality of materials seems fantastic. I can’t wait to start building.
Consistently reliable and excellent in spirit as in work.
A chain is only as good as its weakest link salesperson PAU will take care of u
How a place can operate in todays market, and not be available to do a simple sale at their location
Is pure, and utterly ridiculous.
No one, is allowed through the door.
Makes me wonder, how anyone buys through them, when your basically sent wood/s akin to just buying a lotto ticket, and scratching/hoping for the best.
A huge zero in customer service,
failure to stand behind their products.
I bought a fretboard and a wax and it was the most horrible shopping experience I had ever had. Upon receiving my package I had problems and I wrote to them and they take too long to answer so that in the end tell you it’s your fault and be more careful.
4. Stanroy Music Center
Address: 850 4th St, Santa Rosa, CA 95404 , Larkfield-Wikiup , California , United States
I’ve been going to Stanroy music center since I was little and they are always there to help.
Fix my flute!!
Excellent service and variety of all things musical.
Studios with music lessons in the back of store.
The folks in the repair shop are great. Always reasonable when setting expectations.
Great customer service
Muchos instrumentos musicales hechas en China .
Pour services
I love the environment in this store and is my preferred music store for my brass needs.The only complaint is the repairman in the back was very rude to me and I could wait to get out after he talked to me.
5. Drum Lessons & Music Instruction
Address: 925 Piner Rd, Santa Rosa, CA 95403 , Larkfield-Wikiup , California , United States
Went to bananas at large today and had a great experience there. The staff help each other as a team and treat their customers with respect. There was a brand-new employee there on his first day and he was just top-notch all the way. I love having a local music store that rivals the huge chain music stores. This music store had everything from beginning on up to Pro equipment. Names like Fender, Paul Reed Smith Taylor, Mesa Boogie and Marshall are to be found here! Definitely felt like falling into a Gold Mine with this place which has something to offer everyone from Beginner to Novice to Pro. Great job Bananas your warm friendly service speaks volumes towards your excellence as a music store. You have earned my business!
I love my new keyboard! A fun place to visit as well.
Great place very helpful
Muy bueno
Although I often wish they had a larger inventory, I am always impressed by the service I recieve here.
Nice people. Good service
Theyre called Bananas at large cuz it’s robbery and they’re basically criminals at large. Decent selction at outrageous prices.
I would like this place better if they didn’t try to upsell me super expensive guitars. I mean honestly I don’t know how this place is in business with these prices during covid. You would think they were for the people.
7. MJ Guitars
Address: 2201 Bluebell Dr, Santa Rosa, CA 95403 , Larkfield-Wikiup , California , United States
Live Musicians Co-op is a great Santa Rosa recording studio and rehearsal space. I also appreciate that they are very supportive of the local music community. I have been to many musical networking events where I’ve connected with bands that I am now fans of and I’m looking forward to when they can do more of that again. I recently finally had the opportunity to record here and I was really happy with the experience and end result. Michael England was great to work with and in addition to solid engineering skills he provided input to help us get the best out of the recording. He was also great at encouraging the artist who was recording.
Familia estar gastada de andar en reunion es fan
Glad still open for band practice
It’s fine. Gets the job done. Was i impressed? not really. Did i get to play music? yes.
Todo bien
Allow me to shed some light on this ridiculous post. I must concede that I have had bouts with alcoholism, and then a DUI that smacked me in the face! It is true that once an alcoholic, always an alcoholic, even in recovery! One thing I am NOT (with no family history or any personal diagnosis of such) is “bipolar”. This is merely a slanderous rant by a vindictive individual. There is much behind the reasons for these absurd allegations and I will choose to take the high road and spare you the gruesome details. My employment with LMC ended when Covid shut them down and have since changed careers. My one star review was prompted by my total disrespect of management, and the way I was treated over the years. I believe that LMC provides a much needed service to the local musician community.
Never bothered to return my phone call- again
9. Groat Instruments
Address: 3222 Airway Dr #4, Santa Rosa, CA 95403 , Larkfield-Wikiup , California , United States
Bob did a really nice repair on my damaged Gibson 175
Bob Groat is one of the finest craftsmen in California! The beautiful and unique work that he produces will bring joy to the player for generations.. From a small guitar repair job to a complete custom build, Bob’s your man! He even makes amazing and artistic cases for instruments!
Breakfast excellent. Service good.
10. The Next Record Store
Address: 1899 Mendocino Ave, Santa Rosa, CA 95401 , Larkfield-Wikiup , California , United States
Great selection of vinyl and a constant stream of new used records
Good people that are more than fair in their buying and selling prices.
Great selection and knowledgeable staff.
Safe shopping, plenty of options, recommendations, and genuinely helpful dudes.
I purchased a new, unopened record from them. When I got home and opened it, I noticed the record was scratched. When I returned to the store with the damaged record and my receipt, they informed me that all sales were final and recommended that I contact the manufacturer. I could not believe my ears. Finally, they allowed me to swap it for another new record for the same price. When I asked the clerk if I could open it and inspect it before leaving this time, he rolled his eyes at me. This was the last time I will ever go there. And everyone wonders why record stores are going out of business…
11. JD Bauman and The Boot Band
Address: 40 Maxwell Ct Suite 3, Santa Rosa, CA 95401 , Larkfield-Wikiup , California , United States
Andrew is one of the very few people who understands the golden mean as applied to violin making. He is a master in everything he does and the fruits of his labor remains for an eternity.
Andy Caruthers is a master Luthier. He crafts beautiful instruments, and did some very fine repairs on my cello, including a perfect sound post adjustment, fingerboard planing and more. He also carefully looked over my very old cello to make sure everything was in perfect condition, and what to watch out for in the future/ what kind of work it might need. He is extremely kind and personable, and very experienced.
13. Radio Thrift
Address: 1005 Cleveland Ave, Santa Rosa, CA 95401 , Larkfield-Wikiup , California , United States
They helped me with a complicated situation. Great service!
I walked out with a $60 used mixer!!! This place is amazing!!!!!!!!!!!!!!!!!
Staff was very welcoming. They answered all questions I had. Good experience every time I stop by there.
Great little music shop. Lots of electric guitars, sheet music. Knowledgeable and friendly staff.
This is what a music store should be like
Friendly and knowledgeable staff, relaxed atmosphere.
So, I’ve been in here twice since I’ve moved from East Bay to Rohnert Park last year. On both separate occasions the staff watches me like I’m going to steal every item in the store somehow. Very, very, very uncomfortable to look up and have every worker in the store staring at you from across the room, yet not one word of helpfulness or a ‘hi’ or anything. I wont be stepping foot in ‘this boy’s club again’.
They’d rather make $50 or so than lose a customer and get a negative feedback. Not sure that’s a winning business strategy in the long run, but best of luck.
18. Poyntlyss Sistars Band
Address: 2646 Alton Ln, Santa Rosa, CA 95403 , Larkfield-Wikiup , California , United States
I brought my sprinter in to Gerardo because the espar heater I installed had a wiring harness that looked like a bowl of spaghetti. He did an awesome job getting the heater wired and up and running. Gerardo spent time showing me all the details of the install which included crawling under the van to take a look. He is very professional and his work is clean and detailed. While he had the van he also fixed a problem I had with my house batteries and cleaned up some of the fuses and wiring I had installed. Highly recommend this shop and will not hesitate bring the van back.
Good
We have use this company for replacement and fixing audio systems and they have always done an amazing job. The owner is also very helpful and pleasant to talk to.
Called to get a quote for a remote starter, they never followed up.
