My experience with this music instructor was wonderful, until she decided to try and teach me more then i was ready for, then refused to give me a refund when she did not stand keep her end or the agreement.
3. Portman’s Music Superstore
Address: 3946 Washington Rd, Augusta, GA 30907 , Martinez , Georgia , United States
Great place and customer service. Grandson takes lessons there, loves it.
The store was clean and well kept. The staff were friendly and helpful. They clearly cared about quality service. I brought in an old guitar which the staff quickly cleaned, restrung, and tuned. The store was busy, but all of the staff were quick to acknowledge customers and let them know they’d be with them soon. The store offers a rewards card and program. They also have rooms for instrument lessons and practice.
The staff at Portman’s music store was friendly, professional and helpful
One of the staff members didn’t know his cables properly and decided to give us the wrong cables. Which Delayed the start of our event by an hour. Luckily they were close enough to where we could make the switch before it was too long.
Good customer service, but the prices are whack. Probably the norm for these smaller music shops
Perfect size store to have what you need but not being overwhelming for the hobbiest/beginner.
I went in to buy a guitar. I wanted an American Stratocaster. They had a very small inventory, and the few that I might have been interested in were hung too high to get a good look at. The salesperson finally asked if I wanted him to get one down, but since he needed a stool to reach them I said no. I didn’t want someone to have to climb up and down for each instrument I would like to hold. I left without looking at any guitars. This was the Augusta store. The Savannah store is much better. The instruments are more accessible there. I bought a Gibson acoustic there two years ago. I bought a Fender American professional Strat from another store two days after my visit to Portman’s Augusta store.
Service is terrible. You will not get anyone to speak to I you within the first 45 minutes of you being in the store. It’s definitely your type of place if you don’t like help when shopping for musical instruments.
customer service is horrendous. No wonder why music stores are on the way out.
4. Jays Music
Address: 3110 Washington Rd Suite B, Augusta, GA 30907 , Martinez , Georgia , United States
Very knowledgeable on all the equipment and instruments always backs up the sale with great service
I’ve known the owners for years, I used to come in there old location every week before I moved. Its really the only place in Augusta to find cool used trade-ins. Vera is a super sweet lady and Doug is really fair on trades.
Very friendly staff and great selection of musical instruments.
It’s the same Jays in a new location. They have a nice selection of gear, but be ready for the owners to be on you like hawks to buy something asap.
I placed an item on layaway and every time I went to make a payment the store was closed. When I requested a refund I was told that they don’t give refunds. I recommend that NO ONE does business with this place. They are both prejudice and scammers!!!
Staff the older gentlemen is not the friendliest and the woman is not too knowledgeable on their products. New location is cleaner than the old one but still stock remains on shelves for a long time and not upkept. A few guitars i played were not tended to. Dead strings and grimey fretboards. Not good
Not shoppable, no defined path. Much of the stock is in cardboard boxes skewed across the store. The owner pays no attention to the customers. Most products have no price labeled on them, but you can’t get the owner’s attention long enough to ask the prices.
5. The Musical Express
Address: 231 Furys Ferry Rd #216, Augusta, GA 30907 , Martinez , Georgia , United States
This place is wonderful. My boys have learned so much and now think piano is fun thanks to Miss Temeka and Miss Rebekah.
My children have taken piano, chorus, and summer camp at the musical express. I am amazed at how well my children play piano. They are apart of Georgia Piano Guild, take piano testing and perform in recitals. Ms. Tameka is an excellent piano and chorus instructor. They can not only play but also read music. The skills from music lessons have helped them with reading, math, eye hand coordination, sports, and patience. Highly recommend. This is a must.
One of the best Piano Studios in Augusta, GA. Temeka Davis and her teachers truly keep the students’ learning experiences educational and fun. If you want your kids to become a part of THE MUSICAL EXPRESS, then you have a great music-making journey ahead of you and your family! All you have to do is find the Facebook page.
6. Kirkwood’s Music and Repair
Address: 206 S Belair Rd, Martinez, GA 30907 , Martinez , Georgia , United States
The most experienced and intelligent band instrument repair staff in Augusta! You can also get hot tea of your choice while you wait, and personalized service from the owner Kirkwood Deal, a lost touch in the 21st century.
Always go here for any needs my daughter has when it comes to orchestra. Never had any issue at all. Was we in band and orchestra at the same time! I know, it’s a lot but her flute happen to need a new pad and it was only a week or 2 before her concert (last school year, again I know.. I’m late posting this! Sorry) we went straight there after school one day they told us no problem to fix it and we rented her one for time being. The time it took to fix was a lot faster than we expected! It was like new again! And she had sound! They saved the day! We have never had an issue. It has been awhile from last time we went seeing how we own her instruments but if we need anything this is the only place we go! Staff is friendly and always answer any questions I have even the dumb ones! I know.. Their great cause I can have some dumb questions! Lol
My granddaughter is in band and plays French horn and trumpet. Kirkwood’s has been an invaluable resource for us. Their rental program was easy and we had no issue returning our trumpet when she switched to French horn. My grandson is thinking about playing trombone or drums and we look forward to getting his supplies there.
Very helpful staff. Excellent choices for piano teaching books.
I was lied to… basically an older woman who worked for the store and no longer there stated that after I returned my rental a portion of my monthly fee would be refunded or i could rent another instrument… lies… all lies… A younger gentleman who now works in the store did not want to keep the obligation based on the contract.. PLEASE READ YOUR CONTRACTS.. DO NOT BELIEVE WHAT OTHER PEOPLE ARE SAYING IF YOU DON’T KNOW … PLEASE READ YOUR CONTRACTS…
Terrible customer service. I brought in an instrument just to be looked at to see whether it needed to be repaired or not. The guy looked at it and gave me attitude while calling it a piece of junk and said that he refused to work on it. He wasn’t willing to work with me at all and offered no reason other than it was a piece of junk. He was extremely rude and inconsiderate. I know I don’t have a $5000 instrument, but at least be polite about it instead of insulting me to my face. WOULD NOT RECOMMEND!!!
Parents of band students/ Renters BEWARE.. still being charged for a bell kit returned in May of 2022! Customer Service Rep states serial number off by ONE digit (ie. 1234567 vs. 1234467) on ONE piece of the instrument and refuses to “accept it” even though they have had the complete kit (confirmed with CSR) in their possession since May. Instrument was sent to my child’s school (where it remained for the duration of the school year) therefore I was not able to, nor was I instructed to, verify serial numbers on all pieces of the bell kit rental. I can only assume it was issued to him this way but honestly, I don’t know.. The customer service here leaves a lot to be desired and one gentleman is just outright rude. I can’t seem to get this issue resolved despite numerous attempts.. no callbacks when promised etc.. etc.. They certainly do not hesitate to take my money every month though, albeit the instrument is no longer in my possession.
*Would still greatly appreciate kirkwood’s attention to this matter. Please do not hesitate to contact me should you decide to be of assistance in resolving this issue. Thank you!
Es facil de brabajar con doza. El siempre trae ideas unicas a cualquier projecto, le pone attencion a los detalles y es muy talentoso.
Kevin has amazing customer service and attention to details. He’s produced amazing music back to back, his music video are great and he’s an amazing person. I’d recommend him to anyone
9. Red Hott Records
Address: 3720 Executive Center Dr, Martinez, GA 30907 , Martinez , Georgia , United States
Aaron has been playing for us for years! He always does an amazing job, takes very few breaks if any. He also tunes our pianos every year. Would recommend him for any performance/tuning needs you may have!
My grand-daughter absolutely loves her piano lessons with Darch Piano Services! Aaron is extremely knowledgeable and patient. We would definitely recommend to anyone looking for the BEST!!!
I hire Aaron for all my events! He’s awesome to work with! I highly recommend him!
11. Lawson’s Audio
Address: 4029 Washington Rd, Martinez, GA 30907 , Martinez , Georgia , United States
Had the opportunity to be taken care of by Lawson himself, definitely takes care of his customers 100%. He worked with me to find the best option based on the type of music I listen to. 2nd time using them and they never disappoint! Will def be back!
Great place. Good quality stuff and the install guys are best at their craft.
Great place to get any audio needs for your vehicle
They were very helpful
Speaker quality was good but instal was never correct after two trips would never let them install a system again.
12. Guitar Center
Address: 808 Cabela Dr, Augusta, GA 30909 , Martinez , Georgia , United States
I went there yesterday and I loved.
I was very impressed with the knowledge of that team.
The store has a huge variety of products and very affordable.
I’m very happy that finally we have a Guitar Center store here in Augusta-GA.
I hadn’t been to a Guitar Center in years. Excellent guitar and bass selections. Drums were lacking, but overall great store.
Place was good, it had a nice staff that really ogled my 1956 Gibson. Definitely gonna go again if they have the right case size.
I was kind of disappointed in the customer service attitudes that I got from the guys working in the shop. They were more concerned about their own business and seemed disconnected from the few customers that were in the store at the time. They were not eager to help nor when I asked a question do I think that they really cared about the solution I was looking for. I expect a little bit more from a big company like that. Needless to say, I will probably just do my shopping online from other sources from now on. This is sad because I was so glad to see guitar Center show up here in Augusta. Oh well. If the managers read this they must understand that they probably lost a customer who will spend hundreds of dollars a year in their business.
Went in to get new guitar stings. Evidently you have to change them every month. The prices are up about 95 cents or better. They’re used guitar wall was kind of lacking. Not the best selection to say the least.
Fire “Essence” immediately: I am unsure of how to spell her name however that does not matter. She answered my phone call with a nasty rude sarcastic attitude on 04/19/2023 at 04:31pm. I was inquiring about a 3k item with no images, that has been listed on the site for 6 days. She had the worst I hate my life I can get away with my stuck up attitude tone I have ever dealt with. If I was local, I would have recorded her and put her on the internet to expose how horrible Guitar Center employees treat valued customers. I felt as if I was bothering her with my so stupid questions about obtaining images for something that cost 3k. I apologize, “Essence” for calling your workplace and asking you to do the job you get paid for. Shame on me. People, report the employees at places like this who treat you like garbage. They should be working fast food at McDonalds sweeping the dirty bathroom floors instead of chasing away customers with low life low class attitudes! I can only image how she treats people face to face in the store!
Had brought a guitar in for repair. They told me pretty much that they were done working on it and that that was as good as it could get. Cost me 300$ to have it fixed somewhere else from what they did to it.
Poor lighting in the Djing area, store was very cold. Only 3 controllers to chose from.
They basically have everything you need and everybody is very knowledgeable and extremely helpful
Always a pleasure. If you have not been you gotts go.
Great prices and products!
Good place, good variety and fair pricing…. the only reason its 4 stars is the pricing was lower on the packaging but they did verbally quote the correct price before I purchased. Guess inflation is hard to stay up with.
Good people
This place had a good selection of vape juices that I don’t have in my state, and decent amount of accessories. The guy was not as knowledgeable as I would have liked but he was still fantastic personality wise and a big help.
Overpriced, 320 for an oz, all carts were 39.99 or 2 for 80 per my salesperson. I didnt see a savings but that math wasn’t mathin when l went in. I felt a little ripped off.
Be careful here, a lot of their stuff has a 50% markup. Found a lot of there products online for half price.
I was just listening to the commercial on the radio. They talked about how much knowledge the employees have. What I ask a question on different products the only answer I ever receive is “I don’t know.” They never offer to call another store to find out. Absolutely no knowledge of their products.
UPDATE
AGAIN I JUST COME IN HERE TO GET A BATTERY FOR MY E-CIG AND DUE TO THE FACT THAT THE GENTLEMAN WORKING THE COUNTER ISN’T FAMILIAR WITH THAT DEPARTMENT HE CAN’T REALLY TELL ME IF THEY SELL THAT TYPE OF BATTERY OR NOT. THAT’S SOME FdUP CUSTOMER SERVICE
18. Suzuki Strings of Augusta Inc
Address: 3540 Wheeler Rd #403, Augusta, GA 30909 , Martinez , Georgia , United States
