Great staff! Walked out with the best guitar I’ve ever played (let alone owned)
Very helpful
if you play guitar and enjoy finer instruments you got to stop in…. the best selection of quality acoustic guitars and a few electrics too for those who like to plug in. They will also match Sweetwater as well. So if you need a new instrument stop in and support a local shop.Very knowledgeable staff as well.
Had a guitar cable when I needed it.
No prices listed
Thé Owners are lousy business
Not many mandolins
2. The Music Shop
Address: 405 Queen St, Southington, CT 06489 , Mihail Kogălniceanu , Connecticut , United States
Very helpful staff and kids get to play the demo keyboards which only sparks their creativity and musicality and that’s a bonus in my book. They also offer lessons here and have a huge selection of guitars and instruments can be rented or purchased. Will be visiting again that’s for sure!!!!
The best service on the planet. These guys are like music stores used to be
Used to go to guitar center all the time till one day the worker wasn’t there, gave a chance over here and wasn’t disappointed! Gave me help on my Billie joe Armstrong replica by installing a new neck and saddles and I have to say this has to be the best set up I’ve ever played, I feel like I’m playing a custom shop on a squier! Such great help, friendly faces and now my go to for setups and help! Have a custom Strat there being worked on and I can’t tell you how tired there gonna get of me bringing in guitar after guitar to get setup in my collection one comes back to me and I give them another the same visit haha, thank you Scott, Jackson and Tyler!! Feels like a family and not business and that’s the best type!
– Michael
The cellos were in not in good shape and we had to pay a luthiere to redo repairs that were poorly done when we received the instrument.
Great place but website could be better such as pics of some used equipment. I’m a drummer and would like to see what they have for new and used cymbals,stands,drum kits etc. And prices. I have done business with them and always had a great experience the reason for three stars is the website doesn’t do the music shop justice. All and all great store great people.
3. Martel Music Store
Address: 1 Whiting St, Plainville, CT 06062 , Mihail Kogălniceanu , Connecticut , United States
It’s not everyday you see a guitar store that carries custom built boutique guitars and amps. It’s a guitar store for actual guitar players. Friendly people too.
This store is really nice! I was impressed with the selection of instruments. The staff was really nice and friendly! Go check it out.
Great shop, real nice people always willing to work with you. My son loves his lessons.
Interesting store with some interesting gear. They don’t seem to carry Fender or Gibson. They had a stomp box manufacturing class going on when I visited.
As one reviewer already stated. They have a terrible return policy especially with online purchases. Good store as long as you know you’re going to keep the item but who really knows, its musical gear, its hard to tell if your going to dig it or not until you play it with your rig. Returning a pedal (or probably anything) is just not worth it due the return fees. 2 stars because I received it pretty quickly but definitely wasn’t packed that well. Without a doubt this will be my last purchase from this store. There’s plenty of other great stores to choose from that won’t bend you over on return fees. **Edit for response to the owner** Yes you do clearly state your return fees online. “Small restocking fee” is a bit of an understatement…your restocking fee is 10%. If I pay $250 for a guitar pedal. Right off the bat you’re keeping $25 of my return. I couldn’t imagine purchasing a guitar online through your store.
Purchased a guitar for 750, now walking out with 637. Unfortunately I was not told about a very unfair and sneaky return exchange policy until I had asked after already completing the purchase. Also could not see clearly a visible sign inside that states anything about a return policy. When I asked where the sign was upon trying to return this guitar he pointed to have a corner and I still did not see the sign. I do believe that a return policy sign should be at the register for full disclosure. The law does state you are entitled to a full refund if you are not told about the refund policy during the time of the transaction, which I was not informed of that. Limited selection and unfortunately subject to a very steep restocking fee or store credit, if you are a serious musician make sure you know this first as you know that buying instruments is quite expensive and it is hard to want to get locked into something that you do not truly love.
4. JC Music
Address: 529 W Main St, Meriden, CT 06451 , Mihail Kogălniceanu , Connecticut , United States
My son and daughter both took lessons here. They have outstanding teachers. They also sell and rent instruments
JC Music offers wide selection of products at very reasonable prices. They also have a great lesson program. Whether your a beginner or a more advanced student the teachers can tailor your lessons to that of your needs. I have been taking voice / guitar lessons at JC Music for a little over a year and could not be more satisfied. In addition to the lesson program they also rent instruments so that you can find what best suits you with out the expense of buying an instrument outright. Or if your looking to buy or sell any used instruments you can take advantage of their consignment program. Overall it is a great place with excellent products and a variety of services that are hard to find elsewhere.
This is a really good local music store friendly and professional!!!
My grandson really enjoyed the music lessons and they are very professional and knowledgeable. Highly recommend them.
Would like to obtain some nice brushes and some type of top hat set used and very sturdy since I break percussion instruments all the time when I perform?
My son, Roberto Luis and Rosa live in Meriden. Are you far from the mall? I have spent a lot of time jamming in Puerto Rico to salsa, merengue, etc but my favorite is funk like Buddy Miles.
Never have any of the literature or instrument parts I’m looking for. Took 3 months to repair a trombone. I tried to return an item and they wouldn’t give me back the cash to go to another place. The owner has blatantly disrespected my mother on several occasions and doesn’t have much knowledge of much of anything outside of rock music. As far as i’m concerned, this is the worst music store i’ve ever set foot in and would not recommend to anybody.
This was a horrible expierence. They need to get their stuff together, they had already-sold instruments on shelf. They had an amazing guitar sale and when I went to buy, it was already sold! They got my hopes high and let it down and I will not give them my money any longer.
Completely disappointed. I placed an order in store on a instrument that was never placed with JC music. The customer service was poorly displayed and the options they gave us was not acceptable. I asked to speak to the owner several times and would not get on the phone and made his new employee talk to me. I ended up going somewhere else that was amazing
5. Westbury Music
Address: 686 Main St, Watertown, CT 06795 , Mihail Kogălniceanu , Connecticut , United States
Mike, owner, is knowledgeable, professional and friendly. Instruments, music sheets and lessons at affordable prices. Repairs also done in house. Drop in to day hi and take a look around.
My daughter took piano lessons from several places over the past few years. Her favorite of all the teachers was Pat at Westbury Music. She has a great formula that kept her engaged and not dreading her classes. Every week she looked forward to the lesson.
I went in today with my daughter’s violin which was bought elsewhere. It needed to be tuned and I panicked when I messed up one of the strings. I called Westbury Music and they told me to come in no problem. He tuned the violin and was super nice. He didn’t even charge me for his time. When we are ready to upgrade our violin we will definatly be coming here. Thank you so much!!!
Ordered instrument for my son, was told to pick up the next day, went the following day to pick it up and it wasn’t there. Also bought a box of reefs for the instrument and was given the wrong kind. The gentleman that waited on us was polite, although he didn’t recognize us even though we had just been in the day before!
excellent store, good Fender Selection, nice acoustics, lessons, and school instruments.
Staff is very friendly and knowledgable.
6. Greenwich Music
Address: 1200 E Putnam Ave, Riverside, CT 06878 , Mihail Kogălniceanu , Connecticut , United States
If you live in the area, this is the best place to go. Joe is knowledgeable, caring, and just a great person. He has helped my three children with instrument rentals, purchases, repairs, and lessons for all my years in Greenwich. His staff is wonderful and are always happy to help. Please don’t overthink this one…just go see Joe at Greenwich Music!
I highly recommend Greenwich Music for lessons, gear, and repairs. Friendly professional staff and service.
My kids have been taking lessons at Greenwich music for 6 years, they admire their
music teachers because they are current and make learning fun. They really don’t like
to miss their sessions.
The staff is so helpful with scheduling to parents busy schedules and they
are always knowledgable and fairly priced on all the instruments they sell.
We have always had a positive experience at Greenwich Music.
It’s a nice place! It’s a bit small but otherwise it’s nice.
We were kindly helped in the store, but we were buying a guitar for our son and we don’t live in the US. We were having problems with internet so we couldn’t research correctly at the moment, but they assured that the amp could be used in 220 current. We arrived home and we connected the amp and it didn’t work. So the amp was burned. Apart from that the price was a bit higher than the same thing in other stores, it’s not nice to pay 50 dollars more, but that is just business and anyone can charge what they want. It was our fault that we didn’t do a good research before buying. But the very kind person that assured us that it would work because he used to be an electrician, and it only needed a basic adapter, was totally wrong and now we are home and we lost an amp, so we paid extra for the set and it didn’t work. You were very kind indeed, but please if you are not sure about something, don’t sell it. Because we lost money and we can’t go back because we don’t live there.
Their hours aren’t very convenient and I was having a guitar strung and I dropped it off and I didn’t get a call before the store closed and then they were closed the next day Sunday so I didn’t get my guitar until Monday and that was extremely inconvenient. They also have a very small selection of basses.Update, they aren’t even open a couple hours on the 4th of July so I won’t get my guitar till Tuesday I am very upset with this store.
Terrible customer service. Called and said I would be by in 10 minutes for an emergency repair. Guy was nice on the phone. When I arrived 5 minutes early they had closed up and locked. Super helpful…
Rudest customer service I have ever encountered. The man I spoke to on the phone yelled and hung up on me. When my daughter went in person to drop off the instrument for repair at the agreed upon time, he remained upset and kicked my daughter out of the store. Strongly encourage anyone looking to have their instruments fixed to look elsewhere. Disappointing experience to say the least.
7. Music & Arts
Address: 989 Farmington Ave, West Hartford, CT 06107 , Mihail Kogălniceanu , Connecticut , United States
Went in just to look around and the guy working ended up teaching me a ton about what to look for when buying a piano and was super fun to talk to. Shoutout to whoever that was!
The staff was extremely helpful, patient, and knowledgeable, and I will definitely be coming back to them.
I have condensed my original rant down to the following- we really like our children’s teachers- but the front desk needs saving
Yeah it’s good!
Limited retail space, but the staff is helpful and knowledgeable. Music lessons are offered on site.
Make sure you ask questions. I signed my son up for instrument lessons over the phone and the woman asked me if I preferred West Hartford or East Hartford. I chose the one closest to my home, on the day of the first lesson, I brought my son to the store for the lesson and they tell me its an online lesson. An ONLINE lesson? No one ever said a thing about an online lesson and why would you ask me which store Id like to go to if the lesson was online!?
Absolutely horrible service by the staff. Our son took lessons for two years and store failed to call when teacher couldn’t make it to lesson and even refused to acknowledge that his instrument had been returned when it was sitting in front of them. Sadly, these small shops are disappearing and so it is hard to walk away from one but the staff and management is really just that bad.
Imagine spending your life blowing air into a piece of metal. Unbelievable
8. DuBaldo Music Center
Address: 881 Main St, Manchester, CT 06040 , Mihail Kogălniceanu , Connecticut , United States
Great store! Love the selection of Ernie Ball Music Man instruments.
Finally got to visit after doing some business over the phone 18 years ago with Pete. Great inventory, selection and people. One of the very best examples of why we need to support local businesses and how great a family can run them!
I’ve never been more comfortable trying out guitars in a shop. I drove over an hour to get here and the customer service made it completely worth it. They have an incredible selection of great sounding instruments and went out of their way to make sure I found the guitar I wanted. Highly recommend this place.
Great service
9. Giuliano’s Music
Address: 406 Westport Ave, Norwalk, CT 06850 , Mihail Kogălniceanu , Connecticut , United States
I got a great deal on a pre-owned Gibson that was being sold on consignment. Bobby took care of me and the guitar is in FANTASTIC condition, as described. I am very happy with my purchase. Thank you!
I went to the store to check my new guitar, which I had bought elsewhere, they were very kind and professional, explaining the problem to me and also making some adjustments to my guitar to mitigate the faults that my guitar has from the factory. Bobby and Andras are the kind of people you want to deal with if you have problems with your guitar!
Bobby and staff are awesome! Took my PRS in for a fret job. The guitar is phenomenal! I used to frequent his father’s shop in White Plains when I was a kid. Great to have these guys local! Thanks Bobby!
I went needing a pack of guitar strings to find out that they were closed. Their hours online say 12-4 on Saturday. Their door said the same. Lights off no one answered the phone. The time I went you ask? 3:25. EDIT:I have since gone back and they have been very nice and kind. Which has let me to update my rating.
Good service, very nice staff and management!
Everyone was insanely helpful from who I spoke to on the phone for customer support, to the guy that helped me out when I came to pick up the amp in store. Giuliano’s Music takes care of its customers. Will definitely be returning for anything else I need in the future.
10. Rayburn Music
Address: 22B Andover Dr, West Hartford, CT 06110 , Mihail Kogălniceanu , Connecticut , United States
Excellent Quality of both service and instruments.
Very friendly fast and efficient service! I love shopping local
Fast and friendly service
We rented a viola from Rayburn. The first viola wasn’t put together right (something to do with the bridge). after switching to another viola we realized the bow doesn’t quite fit with the viola.
we rented from the music store in the center and it was a great experience but pricier. though Rayburn isn’t cheap either
they will be replacing the viola once more, lets see how it goes this time…
STAY AWAY from this company! I rented a cello early 2019. We returned the cello in Aug 2019 and are still getting billed for it! I’ve called and left messages since no one picks up the phone in the Milford office where I rented and returned the instrument. No call back and monthly payments for the cello are still getting charged off my bank card. Had to file a complaint with my bank to stop payments. Terrible terrible business practice!
trying to reach the store for the past 5 months. they are not responding to email or phone call. The phone service is also disconnected now.
we are left with no response and no refund.
11. George’s Music Center
Address: 905 New Harwinton Rd, Torrington, CT 06790 , Mihail Kogălniceanu , Connecticut , United States
Awesome place to get information and pick up an instrument! Thanks for the help!!
Guys are knowledgeable, friendly and well-informed. Have made a few major purchases here and am always satisfied!
Meh
If you’re not looking to go too far to get musical instruments. Look no further. Expensive though. But if you don’t care about prices, go for it. Not much of a selection though.
Nice shop
This place is just awful. The owner is so rude to us that i will never go back. We rented an instrument from him because our normal music store didnt have the instrument and when the instrument broke he said it was our fault and that it wasnt covered and then bad mouthed our local music store.
After going to this place; I must say I will never go back there again. The owner is so rude and disrespectful. Its not even funny. The owner needs get off his anthropocentric state of mind.
12. Bethel Music Center – Instrument Sales, Rentals, Lessons and Repairs
Address: 273 Greenwood Ave #101, Bethel, CT 06801 , Mihail Kogălniceanu , Connecticut , United States
Had some issues with a trombone purchased at another store and Bethel Music agreed to work on it and contacted the manufacturer because it was warranty repairs. They even called the manufacturer and arranged for the horn to be sent back and replacement sent to us at no charge. Cant go wrong with Bethel Music.
Staff is friendly and helpful! Bought a used violin for my granddaughter, brought it back to trade it in, was given a fair trade in price, will be picking out a new used one!
Thanks to Sarah, I was able to get a mouthpiece while being 2.5 hours away from home on a gig where I left my mouthpiece pouch. Came through in the clutch for me with a shew lead piece.
Instrument rentals are great for their prices
Just stopped by quick. Had a great hour. They are the best
Good info from employees
13. Music & Arts
Address: 50 Main St, East Hartford, CT 06118 , Mihail Kogălniceanu , Connecticut , United States
Very nice and knowledgeable staff. They always hook me up with the best equipment. Deffinatley my go to store for anything music related.
A great store. It is well stocked and organized. The staff is friendly and helpful. They both rent and sell instruments. They also do lessons and repairs. We have now bought two instrument and rented 4 from them and would definitly go back again. We tried the Glastonbury School recommended service and it was a mistake. These guys ae are local and awesome. My highest recommendation.
The staff were friendly and were very helpful in obtaining for us an oboe at short notice. This is not as easy as obtaining, say, a guitar, a keyboard, or even a flute or clarinet.
Cool place, very expensive
Good selection and price
Rented a saxaphone for 2 years. Summers were free. Returned the sax in the fall and was charged for the summer. 300$ which is the yearly rate. No notification or change of contract. Its a scam. Free summers not part of the contract, just a gift to you until you return it. Hours spent on hold to corporate as the local manager has no power.
I went to the store 7:45 pm because I need to rent an instrument. I’ve been waiting because the employee was helping another customer. Then, when it was my turn he said : I can’t help you because we close at 8 come back tomorrow. While I was waiting I saw another employee he just looking at us and he didn’t of help us.The worst customer service I ever experienced.
I had been taking lessons at this location since March 2019. One of their instructors stopped teaching in June 2019 and took the summer months off. The store called me in August to say the instructor was not returning in the Fall and my account would be closed but if I wanted to begin with a new instructor I could. To my surprise upon starting with the new instructor, my account incurred a new student fee of $30 which is out of order since I am a continuing student; I asked the store to provide a credit and they recently did so. The new student fee is inappropriate due to no fault of mine.
14. The Music Score LLC
Address: 2315 Silas Deane Hwy, Rocky Hill, CT 06067 , Mihail Kogălniceanu , Connecticut , United States
Really great place to stop by and get an instrument. The prices seem a bit higher but the quality is surely within the quality you’d expect.
I bought a ukulele here and the quality and sound lived up to the price.
Quality music school with a professional and trustworthy staff.
I didn’t come to purchase any thing but the employees were more than happy to show me their selection and teach me about the purpose of the parts on the guitars/bass.
My daughter is signed up for lessons and her teacher is great (I hear the others are as well). Just try not to deal with the guy that owns it.
Very knowledgeable and friendly.
I tried to return my daughter’s Viola due to the school no longer providing classes. It was a total nightmare to get an answer in regards to my credit. They are very irresponsible and I am very disappointed by the lack of care towards my return which was even misplaced! Mom and dad are not helpful at all and he should really look at keeping them home, they make things worse!
Arrived at 10:00am (they open at 10am, but not today). I waited and they finally arrived. All I needed was guitar strings, but they had none. What a waste of time.
15. Woodbury Music Shop
Address: 766 Main St S, Woodbury, CT 06798 , Mihail Kogălniceanu , Connecticut , United States
Woodbury Music is the best shop around of all of your instrument needs! The shop owner Dave, is both friendly & knowledgeable! I have gotten both common things done (fixing of saxophone keys) as well as unusual things done (fixing of a dulcimer bridge) and everyone has always been great! I have also taken lessons for almost three years now, and my teacher Mike is not only a dedicated teacher, but also a very talented professional. Stop by and check it out!
A hidden gem UPSTAIRS. Don’t miss it. Dave the owner is great, and talented. Patrick Gill is the PREMIER guitar TECH in the whole northwest CT region. He works miracles at a very fair price. Excellent teachers, Will for piano and keyboards and Mike for guitar and bass. Better check them out. I only trust my guitars to Dave and Patrick. Won’t go anywhere else. Seriously.
Great honest shop here. Had a great online interaction with Dave via email. Want to know why I trust them? Because they talked me out of a purchase. Ha! Thanks again!
16. Guitar Hangar – Lessons, Rentals, Repairs, and More
Address: 270 Federal Rd # 7, Brookfield, CT 06804 , Mihail Kogălniceanu , Connecticut , United States
A real-deal mom-and-pop guitar shop, not a corporate big box store! Lessons, school band instrument rentals, repairs… Plus a huge selection of acoustic and electric guitars, bass, amps, ukuleles, drums… Guitar Hangar does it all!
Been dealing with Rick since God was a boy. Buying, selling, trading up, and repairs all done with friendly service and knowhow. Highly recommend a stop into Guitar Hanger in Brookfield.
My son takes guitar lessons here and he loves it! Owner is super friendly!
Make sure that you buy your merchandise from inside the store !! Do not get it from EBAY because you will end up with trash..
Horrible service the owner ignored me when I asked to play
owner is arrogant. store is filthy. selection is limited. looks like the music section of a pawn shop.
17. Sam Ash Music Stores
Address: 95 Amity Rd, New Haven, CT 06515 , Mihail Kogălniceanu , Connecticut , United States
I have a Martin D-28 which I bought at Sam Ash of New Haven. It was a great experience and it is a great guitar. After successfully completing her Master’s degree, my daughter told me her next challenge was to learn guitar. We went down to the New Haven Sam Ash store. There, we met Jordan, who gave us friendly, knowledgeable and professional advice. He answered all of our questions. We bought a more entry level Martin that came with a case at a great price. Another great experience. I will only go to Sam Ash when it comes to guitars!
Always a pleasure working with the New Haven store. Jim is awesome!!
Simply the Best place to shop for all your music needs.
Extremely knowledgable staff in the guitar / strings department.
Tom was the best help! He helped us when someone sent my friend and I in the direction of the bathroom and failed to tell us the women’s room needed a key so we stood there waiting for 10 minutes !! Tom saved us … and then when nobody was helping us on the floor and we were being ignored by a kid in a plaid shirt we had to go across the store to find help and tom saved the day! He answered all our questions plus more. Ended up exceeding my expectations! I will definitely be coming back and recommending this location mainly because of him! Thank u!
The reason I’m giving Sam Ash a 4 out of 5 is because my choice of items were not in stock.
I noticed an exaggerating amount of guitars and everything else but I headed to audio and it looked dry. Not many interfaces to choose from.
But Dan from Pro audio took care of everything and helped me place some orders from the store online.
Very friendly guy also extremely patient with me please give em a raise will you!!!
Naw but seriously the guy was very cool about everything.
Usually if I have to order something, I’d do it on my own but he was really cool about assisting me. Thank you SamAsh
Employees are not interested in serving customers.
Bien
Use the excuse they own the company to screw you on a guitar you bought from them 9 months earlier . Brought in as a test and they failed a guitar should not lose half its value in 9 months if you sell it as your brand!
18. Goldie & Libro Music Center
Address: 380 Washington Ave #1, North Haven, CT 06473 , Mihail Kogălniceanu , Connecticut , United States
Brought in a used Gemeinhardt flute that I bought on eBay. Jack and Andrew were very honest about what could be done for it…Andrew did a great job taking it apart, cleaning it, not a full repad (which would not have been cost effective) but he redid/patched the pads that were causing leaks. Andrew also spent about half an hour when I picked it up explaining everything he did, how to clean flute, etc. Flute sounds great! I can get notes that I was not able to produce when I first got it. I think I made a good investment, for what I ended up paying!
Best Saxophone repair center in the State of Ct !!
Rented my first Instrument from Goldie and Libro back in 1964.
Industry legends !!!
Exceptional customer service. Family run and owned for over 100 years says something. Coming from a musical family myself there’s over 4 generations of satisfied customers. Jack even let my 3 month old play the snare drum and even gave her a slide whistle as a present! Needless to say she will be getting all of her instruments from Goldie &Libro when she’s ready. Thank you for everything guys! You truly are the best in the business! Highly Recommend!
They were absolutely no help. Don’t waste your time.
I do Not recommend this place to anyone. The owner of the shop was very rude. When my card declined for some reason he announced it very loadly to everyone and when I gave them my second card he hoped my card was working this time.
I had a few questions so I called this place. The jackass who answered the phone, I’m assuming is the owner. Made me feel stupid and discouraged me from trying to play the instrument I was inquiring about.
19. Matty’s Music LLC
Address: 654 Enfield St, Enfield, CT 06082 , Mihail Kogălniceanu , Connecticut , United States
Knowledgeable and honest. If something isn’t in stock they make ordering easy. So much better and personalized service than chain stores. Support local businesses!
Matty’s Music is top notch!!!Matt is an excellent guy very knowledgeable anything about music any instruments he is a master musician excellent customer service I give them 10 stars but I can only give 5. Highly recommend Maddie’s music for any of your musician needs
When my 10 yr old wanted to start an instrument, I only thought of Matty’s Music, and my daughter is so happy. I was unable to take her to look into the Baritone Horn, so my mother did. She explained how Matt was beyond helpful and informative in making making the right decision about the instrument. My mother is a hard one to be patient with, but Matt answered all of her questions and concerns. Even the ones my daughter said were silly! Thank you Matt!
Great service.
Dirty, stuff everywhere, completely disorganized.
20. Middlesex Music Academy
Address: 440 Main St, Middletown, CT 06457 , Mihail Kogălniceanu , Connecticut , United States
Brought an old ‘66 Fender in and they took 40 years off it over the weekend. My jaw is still on the ground in amazement.
I had a last-minute emergency repair needed for my flute right before a performance, and the staff at Middlesex Music Academy were all so kind and helpful. They fixed my flute in record time, and walked me through the whole process with the highest of professionalism. Thank you so much!
I needed small studio monitors for a Yamaha YDP 323, so that I could record it without wearing headphones. Matt recommended PreSonus Eris E4.5’s. What a great set of speakers! No hum or distortion and completely accurate. The price was also great, no more than online while shopping local. Great store, great staff. Thank you!
The sales team made it possible for me to afford a piano for my son
I would give Middlesex Music Academy a 0 if I was able to. I called to inquire about a $150 charge when I haven‘t been confirmed by John the guitar teacher. I made a request to Matt that Tuesday was my preference but John was booked so he scheduled Thursday at 6pm. I received a text and email from John yesterday that he had a conflict for Thursday and offered Friday. I responded via text/email that would not work and inquired if this was temporary or permanent to which I did not receive a response. I let John know this may not be a good fit then. I called today to have the charge refunded and Jim proceeded to call me names, saying I was yelling & screaming over the phone and I was being rude. No need to go into the dramatics but Jim needs a lesson in manners, telling the truth and understanding that being a manager does not give him the authority to behave poorly. Never once did I raise my voice but did correct Jim several times throughout the conversation all because i asked for a refund. Extremely unprofessional and a bad look for Middlesex Music all around. I will be taking my business elsewhere. Inexcusable & theater worthy performance by Jim today folks!!!
I paid $80 for a setup on a guitar and got it back with the strings a mile off of the neck and the floyd rose studs so high out of the body I could park a car under it. The bridge pickup was raised until it was practically touching the strings and the neck pickup was lowered to below the pickup ring. The tech then told me that 10-52 strings don’t exist. They’re light top heavy bottom and aren’t even uncommon strings. Every time I go there they give bad advice and clearly don’t know what they’re talking about. My friend tried to buy a tubescreamer (basic overdrive) and they tried to sell him a phaser instead (completely different thing).
I signed up for a piano lesson trial online. Their site is very confusing and it’s not clear if the lesson is in-person and online. I called them, left a message but they never called me back. In the day/time of the lesson, I called them 3 times because I was having problems to contact the teacher. The guy who works there, Jim, clearly doesn’t have any customer service skills. He was rude and unpleasant. He didn’t make any effort to help me, told me a was confused and nobody else had problems. I just canceled the future lessons there. It’s easier just hire a private piano teacher. Hopefully I will never have to deal with this guy again.
