Premium music shops of Mystic: Our Top-9 selection

I wish I could give 10 stars, this place is amazing!

Hidden within Mystic’s atmosphere is the Mystic Disc, a very clean, orderly and enjoyable record shop! They have every artist you could imagine! Upon my first entry, I was greeted by a large neon red ‘Records’ sign which helped to light up the room with some color. The staff was welcoming and any questions I had, they would answer. There’s some other records outside, before you walk in, but in my opinion the best ones are inside. They’re constantly cleaning all they’re records to make sure there’s no scratches or imperfections. They’ve got LP’s, 45’s, 8 Tracks, cassettes, CD’s and many more. For the space they’re in, they make it work. There’s also a spot in the back to listen to any records you’d like before purchasing, which is a great addition as well.

Overall a very positive environment and I’ve been there 3 days in a row getting myself some records!! Make sure to stop by, you won’t regret it!!

Fair prices, very friendly and knowledgeable owners, records in excellent condition, and a good selection.

Went in to browse and maybe get ONE record and left with 5. Live about an hour away and will 100% be back.

Love the vibe, the owner is super nice and fun to talk to, and overall just a great place with lots of options, HIGHLY recommend

Awesome place, really nice owner, great selection

Great shop great service.
I like dan don’t have a lot of mainstream music.
The quality of the vinyl is very high and the prices competitive.

The gentleman who owns this record store was very rude and made me incredibly uncomfortable. When I went here in 2006, the people who worked there at the time were very kind to me. This man shouted at me about something that was not a big deal, and all I was trying to do was buy a record. We bought it and left. Bizarre experience. I really liked his store, but he scared me half to death.

I’m sure that he is probably a very nice person, but maybe he should learn to relax a bit.

Place opens at 11am, yet owner is barely ever there on time. Waited out in the cold and in nearby shops for around 30 minutes for nothing. Heard from locals that this happens a lot.

One morning my wife and I were walking around Mystic on our day off. We happened to stumble upon Mystic Disc which we have never been before. Being a huge Pink Floyd fan, we were searching for that selection. We actually found 6 records that I do not own. I was in such a great mood, finding these felt like I struck gold. Well Dan just opened the shop and we were the first customers in the store. So jokingly I walked up to the counter and said “Any discounts for a first time customer buying more than 5 records?” Clearly it was a joke as I was laughing and chuckling. Dan started getting defensive saying that he had a customer the other day that spent $239 (roughly) and another that spent a $100 and something. Then Dan gets very standoffish and begins a lecture explaining that if I ask for a discount and he says no, then I would think he’s an ***hole, but if he gives me a discount and there are other customers in the store, and they heard he gave me a discount, they would expect a discount as well. I then again told him that I was kidding and we don’t need a discount however, he made it apparent that he was going to because I asked. Dan made the experience for both my wife and I very uncomfortable. He also insinuated that we did not work in retail to understand his justification (there is around 25 years between my wife and I). First off, I would have to know someone well enough to know if they are worthy of the title ***hole. I don’t appreciate Dan making that kind of an assumption, being that he doesn’t know me. I also don’t appreciate that Dan pointed out other customers who have spent more money than what we were going to purchase. That made us feel belittled and not appreciated as a customer. This is not the customer experience I would provide to my customers and we most certainly don’t need to be taught the etiquette of being a customer. Unfortunately we will no longer return to Mystic Disc. We have other record stores that we can shop at that has a kinder atmosphere. It’s too bad it took this one/first experience to shop elsewhere.

I can’t actually give a star cause the shop wasn’t open. It was supposed to be open but they didn’t ( maybe something happened I don’t know)and neighbors say he comes in when he chooses . So I went to the telegraph in new london.

Excellent personal service & timely delivery. 100% trusted to order supplies by mail all the way to Miami!

great folks

Eric Roy at UB was amazing. He listened carefully to my musical interests. He addressed spoken and unspoken questions I had as 36 year musician. He spoke with me frankly about features that most fit my plans and travel style. He offered options tailored to my tastes in music and style. He offered practical insights on costs vs function. He is a serious professional who knows the value of relationship.

I purchased a ply bass that had issues out the door. The geometries where all wrong (e.g., the neck was too thin and was not pitched to the back of the bass) and it had a buzz coming from the fingerboard and bridge setup. They were unable to resolve the buzzing sound and I took it it to a local luthier to have the problem resolved. I ended up donating the bass our school district and purchasing a Shen.
Also do not purchase bows from Upton. I purchased a $2000+ bow made by J.R. Silva, Brazil, which developed a splinter just above the frog within 6 months and Upton would not warrant the bow. I now have a $2000+ paperweight.

Update, 10/28/2023:
… as to your reply, yes, I initially thought this was a great bass until I started using it for rehearsals and the buzzing appeared. I thought it was something I was doing or even due to the new bow. I drove 4 hours one way to your location to have your staff address the buzzing issue and they shaved a high spot on the fingerboard near first position and the buzzing did not appear while I was there. When I returned home and started using the bass again for rehearsals the buzzing reappeared. I wasn’t about to drive an other 8 hours to give your staff a second chance at addressing this. Instead, I took it to a local luthier who fixed the buzzing through a combination of reshaping both the fingerboard and bridge (the bridge was set up for jazz, even though I had told your staff that I play mostly orchestral music). While working on my bass, the luthier pointed out the other issues that I mentioned in my review. I am not a luthier, so I would not have necessarily recognized these issues except that through pro-longed use I might have developed muscular issues.

It also wasn’t until your staff responded last week that they could not help me with the issues with my bow that I decided to post this. I don’t like to post negative comments, but I wanted to warn other potential customers of my experience. Your staff could not even help with how I might get in touch with Mr. Silva. If you sell someone’s product, I would think you would have some form of contact information. I spent a lot of money on this bow ($2000+) and NO I DID NOT CAUSE THIS SPLINTER TO APPEAR. I do not appreciate you implying so by your comment. Had your staff handled things differently, I would not have posted this review.

You, as an owner, could have handled this differently as well. You *could* have contacted me by phone about this, instead of responding to my review in the manner that you did, and I might have considered removing this review. You could have even contacted me directly before I posted this review, as several days had lapsed between my speaking with your staff and my posting this review. At this point, based on the content of your reply, I will not remove this review.