Great stop to get what I need— they have a great selection of Vandoren reeds available. Wonderful service!
Wonderful customer service. Beth went out of her way to make this transaction as easy and pleasant as possible. Thank you for your amazing service. The product’s price was very competitive as well.
Doug is a great guy and a great help. He has a wide selection of drum equipment
Staff is helpful and they have lots of instruments to view. One bad thing is that they always seem to make you feel like they are waiting for you to steal something. I realize there is lots of theft that happens but you don’t need to follow me around while I browse.
Selections ok but lacks depth if you follow… staff is okay but not engaging at all.
Every single time I come here it’s nothing but problems. Being misled by an employee on a price of an instrument. After calling the day before getting one price, to going there getting another price, and then her calling back and giving me yet another price. To finally I had to just sign up for something because I was told they didn’t have any available. Was told today they have books and now they don’t have any available.. They basically couldn’t tell me when or where they could get another. I highly suggest going to another store.
*update*- the owner took care of all of my issues and is addressing the problem. Nice to see people still care!
This place will go the way of the rock shop if they keep treating customers like suspects.
It was not like this at the Stevenson location.
3. Capital City Music
Address: 3700 Wabash Ave, Springfield, IL 62711 , New Berlin , Illinois , United States
I went in a couple days ago, looking for bass guitars; the selection of which was, unsurprisingly, limited, but what else can you expect? I walked out with an acoustic electric bass (with good strings and perfect intonation) for a fair price. The experience was pleasurable overall, and, next time I’m in the market for a new instrument, this is where I’ll go first.
Owner supports local musicians. Thumbs up!!!!
My favorite local music store. Plenty of acoustic guitars and the staff is always quick to help, especially Lucas. If you’re in there, try and find him he will take good care of you. Highly recommend!
Slightly expensive, but very helpful and knowledgeable staff.
My go-to music store. Good selection. Always helpful
Nice store plenty of gear in stock , staff was pleasant , prices were reasonable and they even had some used instruments for cheapskate s like me hahaa I will go back and give them some business, even though online shopping may save you a few nickel s or couple bucks shopping local and having our local business s right down the street is well worth it to me .
Ignored from the time I walked into the store until I left.Walked a circle throughout looking for help only to find employees chatting it up. Both looked up at me and quickly turned away and continued talking to each other. Will never get my business.
I am giving two stars because Matt Waldhoff took the time to speak with us in the store. Other than that, I’m not impressed. We were going to consign an expensive Clavinova with them. Upon looking at the contract emailed to us they wanted 40% of the price it sold for, which was satisfactory with us. What was not satisfactory was even thought they only charged $100 to pick-up the clavinova it appeared from the contract they wanted $100 to deliver it to the new owners. Also, they would take no responsibility for any damage that may occur to the unit while it was in their hands. As we had questions regarding that contract we contacted Matt Waldhoff two times via email, asking him to clarify certain aspects of the contract. He never responded back so I assumed they did not want our business. I ended up selling the clavinova on my own and kept the 40% they would otherwise have received. It is inexcusable to not return emails to clarify a contract and I can only assume he took offense that we had questions regarding a contract where they took the profit, but absolutely no responsibility for damage.
I’ve been to a lot of music stores, and let me tell ya, avoid the this at all costs. Prices are High, equipment is below average, and the customer service is a joke. If you don’t mind paying top prices for sub standard gear and having to staff look down at you like you owe them something well this is the place for you . Two thumbs down
