Short Version: Came in to try out guitars just like any normal, decent person would but ended up being treated like a careless kid
Every time I’ve visited Midlothian Music I’ve had wonderful experiences, but my last visit left me disappointed.
I came in to see how a few of their guitars compare to my guitar that I already own (which I brought in with me.) The associate I approached was very kind and asked a few questions to make sure he was grabbing exactly what I was looking for from the back. He brought a guitar out and tuned it for me.
I thanked him and asked him if I could have a guitar stand to place next the amp so that I could swap between my own and the one he brought me.
He told me he could just hold onto mine while I played the new one. I thought of that as being a strange solution, but I haven’t been to a lot of music shops and figured it was normal or something. I appreciated it.
I was a little bit uncomfortable with how he stood there the whole time watching me as I played (I was playing for a decent amount of time) but I just took it as him doing me a kindness, standing by in case I needed help. But then I realized he was watching me to make sure I didn’t scratch or damage the guitar.
I have a bag that I wear across my shoulder that sits at my waist, and he asked me if I could make sure that the zipper doesn’t scratch it. Which is understandable, I understand how guitar shops are about zippers. I look over at my hip and see that it’s a good distance away, nod and tell him “I gotcha.” afterwards I could still tell he was uneasy with how I was handling the guitar which I feel was very normally and with respect.
He then asks me “oh, could you make sure you don’t pick too hard?” which is a question I’ve never been asked in any guitar store I’ve visited. I didn’t really know what to say so I just looked at him and then he asked me to watch out for my zipper again. At this point my thoughts of “Oh, he’s standing by to help me” turned to thoughts of “Oh, he was watching me this whole time to make sure I don’t tear anything up”
At that point I (regretfully) respond sarcastically and ask “Would you like to just move my bag for me? Would you also like to pick the guitar for me as well?”
We begin to explain to each other where we were both coming from with our statements. In trying to get my point across that I’ve never been watched so closely or felt like I was made out to be such an untrustworthy individual nor watched the whole time in any other music shop I’ve visited, I became very frustrated and the tone of my voice took a similar turn.
A manager comes over and asks what’s going on. I apologize for my tone and as I attempt to explain what happened and how I felt I was treated, he interrupts me and explains to me the reason behind the employee’s actions. He then asks what he can do for me and how the guitar played.
As I tried to continue my explanation two more times, I was interrupted two more times and was told by the manager that the employee was just trying to stand by and give me good business which is rare these days and that he didn’t mean it that way.
Don’t get me wrong, I don’t believe the employee had any malicious intent directed towards me at all, he apologized to me multiple times. It’s just that the following things left a bad taste in my mouth:
– He apologized to me which I really appreciate, but immediately afterwards he would go on to tell me why he treated me the way that he did, which was to ensure the guitar stays in good condition
– I understood that aspect of what he was saying, keeping the merchandise in perfect condition. I was just unhappy with the way he went about it
– When I tried to explain this to the manager, I felt like he wasn’t willing to see my side, especially with how I was interrupted midway twice while trying to explain my issue to both of them.