Great staff!! I would highly recommend John for guitar lessons. He has helped my daughter tremendously with her lessons. Everyone has really showed a genuine interest in my childs progression.
Small store. Friendly staff. Cheap strings for all string instruments. Brass and woodwind instruments selection.
What an amazing experience I had. They are the nicest people. I was expecting them to push new, expensive and fancy products. Instead they gave me tips on how to restore my old stuff. I will happily recommend this store.
This is a great little place with friendly helpful staff. While the selection is somewhat limited the pricing is decent and they do have a good variety for the space they have. I would definitely do business with them again.
Good customer service
Nice, small music store, friendly staff with a variety of guitar options. The location of the store however is atrocious as Regency Square Mall is a very poorly designed store layout and to make the situation worse they design engineers created a mall with such poor means of entering and exiting the facility that the patrons get the privilege of sitting in long lines (usually 30-40 minutes) just to get to the 2 main exit roads so you can sit through multiple light changes before you can actually get out of this nightmare. Love the store, recommend moving to a better location.
The store’s products are fine, but its current management is mind-numbingly incompetent. My saga started off when I ordered a curved head joint for a flute that I already owned, with the challenge being that I needed to find one that fit the flute body. I talked with the store manager over the phone and had the head joint delivered to the store. The head joint arrived earlier than expected, and I brought my flute to the store on Monday, Nov. 12. The head joint was slightly too small, so I left my flute with the manager so that the head joint could be expanded. I was told that it would be ready the next day, and that he would call me. So far, so good – a 5 star review.
At this point, however, things began going seriously off the rails. Having not received any phone call from the manager, I returned on Wed. Nov. 14 to collect the headjoint. When I arrived, I was informed by an associate that the head joint was ready, but that it and my flute were in the manager’s car, and he had just left for at least an hour. Rather than my waiting, they offered to ship it to me, free of charge, with an arrival date of that coming Friday. While I wasn’t thrilled, I accepted and returned home.
Well, the package never arrived, and I called on Sunday to see if someone could let me know when I could expect it. The manager was not at the store that day, but I was told that the flute had been shipped out on Friday (not Wednesday as promised), and that the manager would call me. He didn’t.
Believing that the package had been sent out on that Friday, I patiently waited for a week until the next Friday (Nov. 23) rolled around. Still no package. So I called the store again, and spoke with the manager. He said that it had been mailed out on the Thursday (a day earlier than I had previously been told) and he would find the UPS tracking number and call me back. He didn’t. I called multiple times that weekend, and kept getting the same response (either from the manager or an associate) – the manager needed to locate the tracking number and would get back to me. He never called.
On Sunday evening, the manager said that he needed to reach out to the UPS rep to get the tracking number, but he would call me by 10am the next day (Monday, Nov. 26). He never called. Instead, I called him several times that day, and several more on Tuesday. Each time I got the same response – he needed to find the tracking number and call me back.
Finally, Tuesday at around 5pm, I called one last time and spoke with an associate. After a brief hold, she informed me that the package had somehow “been returned” by UPS and was in the store. IN. THE. STORE. They tried to send it “again”, but instead I drove to the store and picked it up before UPS could collect it.
I have no idea on what day the package was mailed to me, or if it was ever sent at all. I also have no idea why the manager decided to keep MY flute and MY headjoint in his car when left the store that day. Cars do get broken into, and musical instruments would appear to be exactly the sort of thing that someone might want to pawn off to make a quick buck. Finally, it is mystifying that no one realized that the flute and headjoint were at the store until I called at least 15-20 times.
But what really steams me most about all of this is that, having called over and over and over, I never once received a call back from the manager. NOT ONCE. If I was the manager, I would have personally delivered the package to my door, or done something to atone for everything. I didn’t even get the courtesy of a single phone call. Incompetence is one thing – apathy from a manager is another.
When, as a courtesy before writing this review, I called the corporate number for Music and Arts, the only response I receive was that they would forward my concern to the manager. I know exactly how well that will work! In the future, I will shop somewhere else.
Charged insurance for item for months, but when need minor repair they have no one in the state. Even lied about shipping label to return item. Don’t do it!
Went in to buy a electric with the basic setup. (Amp, cable, picks, etc.) They were having computer issues and we tried my card and my girlfriends and they ended up double charging us (once for my girlfriend once for mine), I found out later that it was double charged and was reassured it would be handled. Well I’ve contacted customer service many times and they always seem to fall short getting back to me. I’ve since disputed the charge but I definitely won’t come back here again. If you’re looking for a good deal go to sweetwater.com they will get you right.
6. GMSF Studio Loft
Address: 7231 Causeway Blvd, Tampa, FL 33619 , Palm River-Clair Mel , Florida , United States
This was by far the best studio experience that I’ve been a part of. Very professional and business oriented. Great vibe. I highly recommend this studio to any and every artist!
Best studio experience I’ve had outta all the studios I been to
If you want to sound great and not just put together any kind of way, most deff stop by. It’s a whole vibe for any artist. This about to be my spot every time. The engineer so
A1 quality , engineer is a great listener and very professional. Low prices, worth every penny. This guy is really bout it
Vibe is EXCEPTIONAL, customer service is one of one. I flew from Louisiana to Florida for my session and it was money well spent! The engineer dynasty knows what he’s doing. Will definitely be back
10. Jose El Palomino
Address: 7730 Palm River Rd # 301, Tampa, FL 33619 , Palm River-Clair Mel , Florida , United States
Amazing shop run by amazing people. This store is completely underrated!
Hidden gem! Excellent customer service. They offer classes and have great prices on their instruments. Had my sons guitar repaired here and Marty took care of us with great communication and quick turn around. Highly recommended you stop in and check this place out.
a nice comfortable atmosphere awsome vintage and new guitars as well as amps, strings and all the other music store supplies.
Doti and Terry are wonderful! I love family friendly small businesses.
We have left three voicemails in the last week to see about music lessons for my child and not once have they returned a call. No one ever answers the phone. Doubtful they can stay in business with these practices. We won’t be calling again.
turned away because i refused to wear a face diaper. when you want to return to reality, I’ll happily come in for a guitar lesson. Thanks.
Been there 3 times at a normal hr after work at around 3-4 pm. Every time door was locked 2 times saw someone inside who did not come to the door. I was ready to purchase a new guitar with. Cash in hand each time. Also get my drum kit repaired. So willing to spend quite a bit of cash. So disappointed. Closest store to me. My money went elsewhere.i will not step foot in this place if the doors are open.
Love the store! Great atmosphere & very organized.
Totally worth the money.
I always find what I need and they are very clean
Took my 4 daughters found every thing they needed excellent prices a helpful service
Staff here is awesome & friendly atmosphere. Downside hours on google and the store differ from when the shop will actually open its 10 after opening and the store is closed oh well I guess I’ll have to get my products at Walmart today
The owner is always helpful, polite, knowledgeable about ethnic hair care poducts.
This place is not good, you can’t try what you like. I don’t recommend it at all. I’ll never come back and it was one of their customers ,if i could give it 0 stars i would
