Premium music shops of Pau: Our Top-20 selection

Used to go to guitar center all the time till one day the worker wasn’t there, gave a chance over here and wasn’t disappointed! Gave me help on my Billie joe Armstrong replica by installing a new neck and saddles and I have to say this has to be the best set up I’ve ever played, I feel like I’m playing a custom shop on a squier! Such great help, friendly faces and now my go to for setups and help! Have a custom Strat there being worked on and I can’t tell you how tired there gonna get of me bringing in guitar after guitar to get setup in my collection one comes back to me and I give them another the same visit haha, thank you Scott, Jackson and Tyler!! Feels like a family and not business and that’s the best type!

– Michael

Why is a guy in Melbourne, Australia giving a music shop Southington, Connecticut a five star review? Well I grew up in nearby Bristol and got a number of the guitar books I still use from the Music Shop about 20 years ago. But the real reason I’m giving a high rating is for the help they’ve offered my mother. I left my Les Paul behind in Connecticut and during Melbourne’s Covid lockdown got back into guitar. I asked my mother if she could send me my LP, and, having no idea what to do, she went to the Guitar Shop. They helped her pack it up and told her exactly what to do to make sure it arrived safely, and it did! Then, a few months ago, while cleaning out my late grandmother’s basement, my mother found an old parlour guitar. She went back to the Music Shop and they gave her advice about whether it was worth fixing up and shipping. That guitar just arrived at my door today in great shape.
Thanks so much guys!

I’ve been doing business with Scott at the music shop for years, he knows about the needs of musicians and great on any repairs or just info on your current instrument. Will hopefully be doing many more years here.

The cellos were in not in good shape and we had to pay a luthiere to redo repairs that were poorly done when we received the instrument.

Great place but website could be better such as pics of some used equipment. I’m a drummer and would like to see what they have for new and used cymbals,stands,drum kits etc. And prices. I have done business with them and always had a great experience the reason for three stars is the website doesn’t do the music shop justice. All and all great store great people.

Extremely nice guy and definitely knowledgeable. Went in for a guitar set up, and he got it to me in a quick time and even spared me a few dollars when I went to pick it up. Definitely recommend!

Friendly staff and good price for instrument rentals.

My son has been taking guitar lessons with Don. He has been introduced to many artists and looks forward to his lessons. We chose the Music Garage because we wanted our son to learn the basics and build a foundation for playing guitar.

A little hard to find, but owner was very helpful in my search for a solid-woods Classical guitar. Looked at a very nice A/Yari. Has some nice guitars, but he is limited by space constraints. If the f-ups in Washington and the greedy sob’s on Wall St would all drop dead, this store would have a good chance of growing.

Had an excellent selection of strings. Plan on visiting again soon.

I got My sons cello at this store and the bridge was broken and the stand

That was likely the most pleasant guitar buying experience I have ever had. I could not recommend patronizing this amazing store more. Thank you so much!!

Phenomenal shop that really personifies customer service! Pete is a great guy to deal and talk shop with. My guitar arrived safe, secure AND quickly. I can’t recommend DuBaldo enough, just give them a call or stop by already!

I’m not sure how long this review will be, but I will say upfront that buying a guitar from DuBaldo Music was a great experience, from day one until I took delivery of my instrument, and beyond!

I ordered an Alvarez-Yairi Honduran series (FYM66HD) guitar from Pete at DuBaldo music in April 2021.

For those reading this review in the somewhat distant future, allow me to set the scene a bit:

There was a LOT going on in the world during this time. The COVID Pandemic was still raging, and supply chains were snarled at every turn.

Ports were closed, dock workers and truckers were striking or working limited hours under delayed timelines. Parts availability was questionable at best, etc.

VERY long story short: The guitar had to be hand built in Japan, then shipped to the west coast, then shipped to St.Louis, MO, then shipped to DuBaldo Music in CT before I could take delivery. All the while, considering the conditions of the world as described above.

Pete, Lisa and everyone else at DuBaldo music helped me along at every stage, kept me updated, empathized with and tolerated my frequent calls for updates, contacted the distributor in St. Louis on my behalf, and were generally very pleasant to work with over a period of just over one full year.

I will not pretend that I wasn’t itching to receive my guitar, or that the extended delay didn’t bother me. It was a maddening wait!

But I want to make it crystal clear:

DuBaldo music did their absolute best to get it to me as quickly as possible, considering the extremely challenging circumstances. I can’t say enough about their customer service. It was exceptional at every stage!

When I made my order over the phone, Pete answered all my questions and made sure I was comfortable with what I was ordering as far as the specs were concerned. We made a deal on a VERY good price, and the wait began.

I won’t bore with the details, but between Japan and Connecticut there were numerous significant delays. Mostly unavoidable and one or two caused by decisions that St.Louis Music made, and/or failed to communicate ahead of time.

Pete and Lisa worked through all of this for me deftly, and professionally.

I am not local to the store. I live in DC, about 6 hours away. When the guitar finally arrived, there were 3 in the order, and Pete and Lisa let me know that I could have my pick of the three. Instead of having Pete play them for me over the phone and choosing from pictures, I decided to drive up and try them out in person, and drive it home myself.

Lisa and Nick were more than accommodating, and I was made to feel very comfortable while taking my time to decide. All 3 guitars were incredible instruments and it was a tough decision. Nick provided periodic feedback and assistance as I tried them over a period of about 3 hours. I never felt rushed, bothered, or unimportant. They made sure I was attended to but was not hovered over.

They knew exactly how to help a musician pick an instrument, and it is clear that they wanted to make sure I was equipped to make the right choice, and leave satisfied.

On the way out, as they knew I was a visitor, they even provided local restaurant recommendations, since I had mentioned that I was making my best effort to eat at great places while I was on the road.

I was, and am still, very happy with the decision I made, and with the entire experience of buying from DuBaldo music.

I cannot recommend them highly enough!

My only disappointment was that after a year of talking to him several times a month on the phone, I didn’t get to meet Pete in person, since he was out sick the day I visited.

Hopefully he’s feeling better now, and if I’m ever back in CT, I’ll be sure to stop in and thank him personally!

Thanks again to Lisa, Nick, Pete, and everyone at DuBaldo for a trying, long lasting,, but ultimately completely satisfying experience! The guitar is utterly amazing and will be with me forever, as will the experience of shopping with you.

Great service

Really great place for anything music. Went there to have my daughters violin checked and was treated great. Staff was knowledgeable and nice. They explained alot to me and also made some great suggestions for the future. We will definately be coming back. Great job.

Great service!
Allowed me to trade in a Sax for Trumpet and gave me a very fair price on the Sax. Thank you Bethel Music

Cool

Good info from employees

Instrument rentals are great for their prices

Just stopped by quick. Had a great hour. They are the best

I took lessons here and Rob is a great teacher/mentor not only for guitar but for plenty of other aspects of my life. His teachings have helped me improve exponentially and he always makes each lesson as fun and engaging as possible!

They were very kind on the phone and in person. Let me play test a mouthpiece

As a more “seasoned” student, I really did not know what to expect in taking lessons again after many years. Paul has been such a patient, fun and knowledgeable teacher that I always look forward to my classes. I love all kinds of music and Paul is always up for the challenge to adapt and help me learn and have fun at the same time.

Thank you for your service n attention. Thank guys for helping me to pick the perfect gift for my wife.

Sales staff were not super knowledgable. We rented our son’s violin for school through them and billing was always an issue even though it was on monthly automatic payment. Glad the saga is over.

The prices are ok. The parking can be tough. The person working the desk was dismissive of my questions. Not a lot of inventory on display. They seem more about instruction.

WARNING! WARNING TO PARENTS!! DO NOT USE THIS SHOP FOR RENTALS! Should be ZERO stars.

We rented from here for 5 years, the first 4 went off without a hitch. This year has been an absolute nightmare. We rented two instruments, same address, same name, same payment. ONE account had no issues, the other the local store put in the wrong address (where we have never lived). Over the last 4 months I have called their headquarters, left messages, emails, etc. trying to get a paper bill MAILED so that I could pay whatever was owed. They were incapable of sending this, and every time I called in could not even find the right account or would tell me everything was fine and they did not know why I was being contacted. When asked why they could not have looked at our other rental account for the correct information they were stunned into silence. Absolute incompetency from the sales staff all the way up to the billing department supervisor who assigned our missing “account” to a collections agency and then gave us the WRONG agency. Save yourself the trouble and stay far, far away from here.

Don’t rent any instrument from this place. People are very rude. Calling customer service takes forever to get someone on the phone. Unfriendly customer service, supervisors don’t want to talk to customers. Find another place to rent instruments for your children.

Very bad and rude customer service, hang up my phone.

The perfect place for your music needs. The staff are friendly, knowledgable, and honest, and the store itself somehow always has what I’m looking for, whether it’s a guitar, a keyboard, a drumset, or electric violin. The prices are right about where you expect them to be, though there’s constantly a sale going on somewhere in the store. As a musician, this place has been my go-to for practically my whole life, whether I’m looking to buy or just explore. Never had a bad experience, and likely never will.

Great variety and good service!

This is the second time I being there with my kids , the service was great both times , they are very helpful, nice clean store , from the moment you walk in you feel welcome and appreciate it, my family and I Love this location and their Staff.

Way better customer service than guitar center(you could learn alot GC) obviously the only thing I didn’t like was novice guitar players.

The people there are very polite and friendly, you can ask questions and they let you try the instrument without annoying you trying to sell.

Good store, they low ball on prices for buys thou.

Bien

I was on hold FOREVER, and it was super annoying.

I was considering buying a guitar, bass and an interface. I was completely ignored by all employees while I was one of three customers in the store(a pair of young men who were clearly there to buy were also ignored). Not even a greeting or goodbye. Find a mom and pop, or even a pawn shop. Don’t support these miserable people. They have a terrible selection, high prices, they profile and are miserable people to be near. I could have bought but wanted nothing to do with them after finally procuring the ‘attention’ of someone for a fleeting moment. I won’t be back.

George is knowledgeable and friendly. He did a wonderful job adjusting the neck on my guitar. I am happy to support this local business. If you need any instruments or gear, this is the place to go.

This place “ROCKS” ,pun intended. George is awesome!

Had replacement parts we were looking for.

Meh

Nice shop

If you’re not looking to go too far to get musical instruments. Look no further. Expensive though. But if you don’t care about prices, go for it. Not much of a selection though.

After going to this place; I must say I will never go back there again. The owner is so rude and disrespectful. Its not even funny. The owner needs get off his anthropocentric state of mind.

This place is just awful. The owner is so rude to us that i will never go back. We rented an instrument from him because our normal music store didnt have the instrument and when the instrument broke he said it was our fault and that it wasnt covered and then bad mouthed our local music store.

Friendly and talented staff. Watch Ashley and Gabriel in this spontaneous performance!

Great service and super helpful! Everything you need for your musical needs.

I bought a new guitar at the store. I dealt with Chris who is very helpful and knowledgable. The customer service and overall experience were great.

Had a horrible experience renting with this store, they refused to help and to give me a refund even though it was their fault, and they did not processed the return properly. DO NOT RECOMMEND!

Disappointing experience with stringed instrument rental. Picked up an instrument, brought it home for child (experienced player) to try and a string immediately broke, likely wound too tight or already compromised at the store. Brought it back the very next morning and was told I needed to buy a new string and have someone else attach/retune. Poor way to treat a customer.

The staff are so nice here. I take guitar lessons weekly with Anthony. Great place to learn to play an instrument and buy one as well.

Very helpful customer service and good guitar teacher

Connor and the guitar teacher I spoke to were extremely helpful and friendly. Great customer service with my brand new Mandolin which I am looking forward to playing for many years to come!

They don’t seem to have the music inventory that they once had but the guy who helped me was super affable and helpful.

Small space but with limited music supply stores in the area it’s good to see places like this still up

This store is a good place to get music books for several instruments especially classical instruments that you can’t find many stores for. I have a violin and go here occasionally to buy books for cool songs. 🙂

The in-store representatives are great and nice. But I am very much disappointed with the customer service representative and the supervisors. All of them showed rude behavior. I signed up for 10 months contract and during Covid situation there was delay in returning the instrument to the store at the end of contract period. But Music and Arts still charged me for 2 months on higher cost. Way above my 10 months contract. When I called the customer service, they were very rude and not showing any flexibility and care for customers. I wanted to do business with them for the next school year. But with these behaviors I will NEVER do business with them. I could not find anything lower than 1 star rating…

All they need is customers’ money… No care for customers… even in this COVID situations…

Nice people, great family business

In a market that seems to favor conglomerates and franchises, Beller’s Music is a great music store! From reeds to replacement mouthpieces they are great for those quick needs. But they are also very knowledgeable. I brought to them an older cornet that needed valve repair and replacement and they did a fantastic job at a very reasonable price. They provide excellent guidance on new purchases and make recommendations without being pushy. So happy to have a local resource like this.

Thanks to Peter, I just upgraded my son’s trumpet. Excellent service excellent price and I have a very thrilled 13 year old. His commitment to music has him in the school band, the school jazz band and the marching band. Highly recommend Beller’s music.

Great service, Matt and Jim and the rest of the crew there are wonderful.

My husband has taken music lessons at MMA for awhile now, and is very pleased with the instructor. He has also brought several instruments there for repairs or to evaluate for purchase, and has been really pleased with the owner, Matt, who does the repairs. Matt is very knowledgeable & thorough, and is a great help to determine whether instruments on eBay or craigslist are truly worth it. His repair rates have been extremely reasonable too, and he’s even made some repairs for free just because my husband is a student there. All in all, we highly recommend Matt and MMA.

I’ve been a patron of the Middlesex Music Academy for over a decade. This is the place. THIS, is the place. If you’re looking for a tutor, repair or an expert opinion/guidance about music, THIS, is the place. You are not going to get the same care or interaction elsewhere; THIS, is the place.

For instances, their “repair guy” Joe Stereo, is the best. I have trusted him with my most beloved gear and he has treated my gear as if it were his own. He is aces. He’s always gone above beyond the call of duty in every conceivable way. Joe has worked on more than a dozen of my
instruments and I have never been dissatisfied in anyway.

Matt, the store proprietor, is a seasoned musician. He and his dedicated staff are generous with their knowledge and willing to work with anyone on any budget or otherwise to achieve their goals. I can’t say enough about this homegrown and beautiful establishment.

The bottom line, if you’re looking for a music store where you can build a lasting and worthwhile relationship with, then look no further than the Middlesex Music Academy. THIS, is the place.

The sales team made it possible for me to afford a piano for my son

I signed up for a piano lesson trial online. Their site is very confusing and it’s not clear if the lesson is in-person and online. I called them, left a message but they never called me back. In the day/time of the lesson, I called them 3 times because I was having problems to contact the teacher. The guy who works there, Jim, clearly doesn’t have any customer service skills. He was rude and unpleasant. He didn’t make any effort to help me, told me a was confused and nobody else had problems. I just canceled the future lessons there. It’s easier just hire a private piano teacher. Hopefully I will never have to deal with this guy again.

I paid $80 for a setup on a guitar and got it back with the strings a mile off of the neck and the floyd rose studs so high out of the body I could park a car under it. The bridge pickup was raised until it was practically touching the strings and the neck pickup was lowered to below the pickup ring. The tech then told me that 10-52 strings don’t exist. They’re light top heavy bottom and aren’t even uncommon strings. Every time I go there they give bad advice and clearly don’t know what they’re talking about. My friend tried to buy a tubescreamer (basic overdrive) and they tried to sell him a phaser instead (completely different thing).

I would give Middlesex Music Academy a 0 if I was able to. I called to inquire about a $150 charge when I haven‘t been confirmed by John the guitar teacher. I made a request to Matt that Tuesday was my preference but John was booked so he scheduled Thursday at 6pm. I received a text and email from John yesterday that he had a conflict for Thursday and offered Friday. I responded via text/email that would not work and inquired if this was temporary or permanent to which I did not receive a response. I let John know this may not be a good fit then. I called today to have the charge refunded and Jim proceeded to call me names, saying I was yelling & screaming over the phone and I was being rude. No need to go into the dramatics but Jim needs a lesson in manners, telling the truth and understanding that being a manager does not give him the authority to behave poorly. Never once did I raise my voice but did correct Jim several times throughout the conversation all because i asked for a refund. Extremely unprofessional and a bad look for Middlesex Music all around. I will be taking my business elsewhere. Inexcusable & theater worthy performance by Jim today folks!!!

Our competitors think writing bad reviews is the best way to earn a customers business Buyer beware

They really helped on some amp repairs.

Everyone is helpful.
They have rare vinyl records.

First, the employees were excellent; friendly and helpful. I was extremely disappointed in the store itself. This was basically a dark, messy pawn shop, not the store I was familiar with from years ago. My only reason to go back would be to pick through dusty items to find something I might be in search of, more of an adventure.

Sent me a different accordion with no straps and a case that should of been thrown out

Went in to sell my cello, the woman that was working there was amazing and very professional. She had to call the owner to ask about the selling price. He had her look up what my model last sold for on eBay (it’s 2021 my dude) and there were no matches so he had nothing to go off of. I paid $1400 for it, I was looking for around $500. He wanted to give me $50. An absolute joke. I’m not looking for top dollar but I’m also not looking to get completely ripped off.

Ordered lugs for my snare. They sent me receipts and invoices and never shipped my lugs. I called and emailed multiple times and never got a response back after leaving numerous messages. Been 2 months and I still don’t have my lugs and am out $60.

This is my go-to store for all things music education related. From private lessons to instrument purchases and repairs, Stewart’s Music does it all! You’ll get friendly, personalized service from Sam and Jim (which you won’t get at the big chain music stores). I highly recommend this store to my students, parents, and all fellow musicians.

Great service, wonderful selection!

I arrived when they opened which was on time and prompt. (Also, the only store in the area that opens this early! LIFE SAVER!) The woman there was EXTREMELY knowledgeable on all the equipment in the store. She knew exactly what I needed and when she didn’t have a full 10 pack of reeds, she made one for me. The prices were fair and I had the option of purchasing pre-owned items at a lower rate! She also had a little dog that she let my younger son pet while we were there. As we were leaving, someone was coming to bring in their unused instruments for the buy back program. Polite, fast transaction, educated, and helpful. Parking was directly in front of the building, easy in, easy out. I will be returning here for all my kids instrumental needs!

Absolutely awful owners were nasty and they charged way too much for a simple repair just go to music and arts its easier and cheaper

Simple advise dont scream at your costumers to get business

Terrible customer service. Took my flute to get repaired and instead of just simply fixing what needed to be done to it I was told I shouldn’t have bought an off brand flute. This was all I could afford at the time (as a teenager). I am looking to invest in a new one but honestly it is no ones job to criticize the instrument I have. I waited for the repair to be done and called 3 different times on it. The repair person got sick which is understandable. When I called the last time they said it was finished and I asked why they never called me to let me know they said that I said I was going to come in regardless. Which is true. But still does not explain why no one called me. Overall a bad experience. Was treated very poorly and will not be going there again.

Awesome! Just went to Ken to get my Epiphone Dot adjusted and it sounds great. Also picked up a great gig bag for it. He’s outstanding and extremely knowledgeable. Also, lots of cool gear to pick from.

Such a lovely place. He did a great job on adjusting my guitar. Such a good guy.

My first visit to sound choice.
I had a guitar as a gift which was purchased from sound choice. My first lesson with instructor Kevin.
I’ve never played before he was great and I feel confident already.
Store has multiple musical instruments in it with all ranges of price.
They also modify and repair instruments.
It’s a great experience and well worth a visit.

Very convenient

Cool little music shop. Worth going and especially if you need a setup on your instrument.

When I can I prefer to spend my money at mom -n- pop businesses and A Sound Choice is a great guitar shop. Knowledgeable and they have a great selection of music making products. The corporate guitar stores don’t always hire staff that even know what a treble clef is so my advice is spend your money here.

Great service! Nice friendly owner

Quality music school with a professional and trustworthy staff.

Really great place to stop by and get an instrument. The prices seem a bit higher but the quality is surely within the quality you’d expect.
I bought a ukulele here and the quality and sound lived up to the price.

Very knowledgeable and friendly.

My daughter is signed up for lessons and her teacher is great (I hear the others are as well). Just try not to deal with the guy that owns it.

Arrived at 10:00am (they open at 10am, but not today). I waited and they finally arrived. All I needed was guitar strings, but they had none. What a waste of time.

I tried to return my daughter’s Viola due to the school no longer providing classes. It was a total nightmare to get an answer in regards to my credit. They are very irresponsible and I am very disappointed by the lack of care towards my return which was even misplaced! Mom and dad are not helpful at all and he should really look at keeping them home, they make things worse!

very knowledgeable, helpful, and friendly family owned music store

Overall great service and people, I’ve had countless positive experiences whenever I had to have something repaired or modified or had to sell something with their consignment program. Very straightforward and easy. Highly would recommend to anyone!

I had a great experience at JC Music approximately 1 month ago. I purchased an acoustic guitar for a very good price , which I am extremely pleased with. The salesman was quite helpful, and took alot of time with me explaining many of different things and answering all my questions.
In addition, I mentioned I had a mini-acoustic guitar which I hardly ever played, and he told me about their Consignment program. Well, fast forward…they just sent me a check for 60% of the sales price they were able to sell it for.
I will always shop at JC Music as they are honest, friendly, have a nice selection of instruments, music, etc…. I would also consider taking lessons if I get the time.

Would like to obtain some nice brushes and some type of top hat set used and very sturdy since I break percussion instruments all the time when I perform?

My son, Roberto Luis and Rosa live in Meriden. Are you far from the mall? I have spent a lot of time jamming in Puerto Rico to salsa, merengue, etc but my favorite is funk like Buddy Miles.

My grandson really enjoyed the music lessons and they are very professional and knowledgeable. Highly recommend them.

This was a horrible expierence. They need to get their stuff together, they had already-sold instruments on shelf. They had an amazing guitar sale and when I went to buy, it was already sold! They got my hopes high and let it down and I will not give them my money any longer.

Completely disappointed. I placed an order in store on a instrument that was never placed with JC music. The customer service was poorly displayed and the options they gave us was not acceptable. I asked to speak to the owner several times and would not get on the phone and made his new employee talk to me. I ended up going somewhere else that was amazing

Never have any of the literature or instrument parts I’m looking for. Took 3 months to repair a trombone. I tried to return an item and they wouldn’t give me back the cash to go to another place. The owner has blatantly disrespected my mother on several occasions and doesn’t have much knowledge of much of anything outside of rock music. As far as i’m concerned, this is the worst music store i’ve ever set foot in and would not recommend to anybody.

Great service!!

They help me every time I come in and they are so kind.

Quality store, professional staff, and especially helpful with younger students. Good programs for renting instruments, and they host lessons as well.

Yeah it’s good!

I have condensed my original rant down to the following- we really like our children’s teachers- but the front desk needs saving

Limited retail space, but the staff is helpful and knowledgeable. Music lessons are offered on site.

JUST HIT BACKSPACE ON YOUR BROWSER AND PICK ANOTHER COMPANY. YOU’RE WELCOME.

Called your West Hartford CT store early today, after calling around to several other of your stores, to see if the had a certain string for my cello and if they could fix the one string today. Was told yes on both. My husband drove 25 min there to find out they did not have the string. Drove to the nearest store that had this string (which was an additional 15 min out from my house) and they had no one to help with the cello. My husband ended up purchasing the string. Had I talked to him I would have told him not to make the purchase. Now every place is closed so tomorrow I have to go to another store to get this string put on. We needed the cello for tomorrow so you guys were literally no help. I will be returning the string and doing my business elsewhere. I should have listened to the other bad reviews. First time customer turned into last time customer.

When ever I place an order for a left handed Guitar it takes like 6 weeks for it to get to me horrible ordering process

Absolutely horrible service by the staff. Our son took lessons for two years and store failed to call when teacher couldn’t make it to lesson and even refused to acknowledge that his instrument had been returned when it was sitting in front of them. Sadly, these small shops are disappearing and so it is hard to walk away from one but the staff and management is really just that bad.

Good prices friendly service. Fixed up my old Yamaha acoustic guitar and got it sounding great.

I can’t say enough about this place, it really is much, much more than your average music shop.
Owners Sanna and Patrick are kind, thoughtful and very customer focused. I purchased a beautiful Maton guitar and an AER amplifier there and also had Patrick do some work on my old Guild acoustic, and my experiences were extremely positive. Patrick took time with me and really understood what my goals were musically, and all his advice and recommendations were very useful. Sanna was also great, and always got back to me very promptly with any questions or concerns I had along the way.
Blue Bus also has a dedicated team of teachers that I also highly recommend, available to teach people of all skill levels.
They also have an “open mic” evening which has been put on hold because of the pandemic, but I know they want to resume it when things get better (which can’t happen fast enough).
It has been a real pleasure to support this local business, the individualized customer focus from them makes it so worthwhile.
Highly recommend!!

my husband has been getting guitar lessons here for years, since they were in katonah. the owners and instructors are wonderful and the prices are very reasonable, particularly if you buy a package.

Nice looking small shop with an interesting selection of off brand guitars. I always like when the smaller shops aren’t afraid to stock higher end gear. The selection of acoustic guitars especially. The pedal section could use some fleshing out.

Bought a Maton guitar ….. company doesn’t have a clue on how to set a guitar up….. I have purchased no less then 50 guitars been playing for 50 years…. this company shouldn’t be allowed to sell guitars much less Maton .

Needed one string for my son violin rental. The lady was trying to sell me on a pack of strings that I do not need.

Me enknta encuentro todo en un solo lugar

Me encanta Guitar Center

Staff was awesome and knowledgeable. They were able to direct my wife and I to find the things we needed for our holiday shopping

Finest music gear at very reasonable prices.

Great place

Great place to buy musical instruments but sometimes has a limited selection of lower priced instruments like guitars.

Called ahead to check if they had a piece of gear in stock and that it wasn’t a floor model. The employee on the other end said he had one , “checked” while he put me on hold, then guaranteed me it was new in the box. Drove almost an hour to get there and the SAME guy says “oh yeah, we have one but it’s the floor model”. Dude straight up lied. Floor model was busted up and the guy didn’t even come back to assist me. This store sucks, go to Manchester.

Won’t go here again store was a mess they did not help me waited in line for at least ten minutes and the guy who was working the register just up and walked away ended up just leaving never again will I go there

Very small and very limited stock. Took a while to get help. They didn’t carry anything I needed (everything would need to be ordered). I just don’t understand the purpose of having a physical store if everything needs to be ordered anyways. Visit a bigger Guitar Center or order online and save yourself a trip (and money).

Amazing shop to work with. Ordered an Epiphone from Greenwich, not the most expensive instrument. FedEx had issues with delivery. Despite this not being a high ticket item, Joe worked with me for over a week to make sure I was taken care of and the guitar was delivered. Great experience, great communication, and a great shop.

A fantastic environment all around with great employees to teach of all levels. Would recommend them every time!

I was considering the purchase of a guitar for my grandsons birthday. I found the staff at Greenwich Music very helpful and courteous. They even offered a free lesson with the purchase. I would not hesitate to recommend them to anyone looking for a musical instrument and/or music lessons. I did purchase a guitar, and his first”free” lesson is next week! Great place to shop.

It’s a nice place! It’s a bit small but otherwise it’s nice.

We were kindly helped in the store, but we were buying a guitar for our son and we don’t live in the US. We were having problems with internet so we couldn’t research correctly at the moment, but they assured that the amp could be used in 220 current. We arrived home and we connected the amp and it didn’t work. So the amp was burned. Apart from that the price was a bit higher than the same thing in other stores, it’s not nice to pay 50 dollars more, but that is just business and anyone can charge what they want. It was our fault that we didn’t do a good research before buying. But the very kind person that assured us that it would work because he used to be an electrician, and it only needed a basic adapter, was totally wrong and now we are home and we lost an amp, so we paid extra for the set and it didn’t work. You were very kind indeed, but please if you are not sure about something, don’t sell it. Because we lost money and we can’t go back because we don’t live there.

Their hours aren’t very convenient and I was having a guitar strung and I dropped it off and I didn’t get a call before the store closed and then they were closed the next day Sunday so I didn’t get my guitar until Monday and that was extremely inconvenient. They also have a very small selection of basses.Update, they aren’t even open a couple hours on the 4th of July so I won’t get my guitar till Tuesday I am very upset with this store.

Terrible customer service. Called and said I would be by in 10 minutes for an emergency repair. Guy was nice on the phone. When I arrived 5 minutes early they had closed up and locked. Super helpful…

Rudest customer service I have ever encountered. The man I spoke to on the phone yelled and hung up on me. When my daughter went in person to drop off the instrument for repair at the agreed upon time, he remained upset and kicked my daughter out of the store. Strongly encourage anyone looking to have their instruments fixed to look elsewhere. Disappointing experience to say the least.