I’ve found the staff at the NYC and New Haven locations to be very knowledgeable and helpful. I play a Guild X-170 Manhattan through a Rowland Jazz Chorus and Boss GT-1 processor, all bought through Sam Ash.
Excellent, friendly staff!
Tom was the best help! He helped us when someone sent my friend and I in the direction of the bathroom and failed to tell us the women’s room needed a key so we stood there waiting for 10 minutes !! Tom saved us … and then when nobody was helping us on the floor and we were being ignored by a kid in a plaid shirt we had to go across the store to find help and tom saved the day! He answered all our questions plus more. Ended up exceeding my expectations! I will definitely be coming back and recommending this location mainly because of him! Thank u!
Same as always.knowledgable staff.good selection of musical needs.
Been here once but the service was great
Edit: This review was written over ten years ago but a small edit and it has now posted as recent. Not sure why but that’s not why I’m writing this edit here. This review being posted prompted a manager from Sam Ash to contact my father (who has the same name as me) to try and address whatever issue prompted the negative review. My father called me to let me know and told me the manager would like me to call him. Well… I’ve called around 6 times now and can’t get through, it simply hangs up on me after pressing #2 for a manager. I decided to give the 1-800# a call to see if they could connect me to the New Haven store manager because it kept hanging up on me. Guess what? Twice I called the 1-800#, twice they hung up. At this point it’s comical. I don’t even really remember what my issue was when I wrote this review but things must not be any better down there at Sam Ash since I can’t even contact anyone. Keep up the great work guys.
Original Review:
“You want a real review then look no further. When you walk into Sam Ash it is like walking into a garage sale. Used products trying to be pawned off with brand new retail prices. Almost everything I purchased from Sam Ash had to be returned or replaced. Customer Service hah! Forget about it. Some preemie-punk band wannabees who know only what their 1978 computer programmed screen tells them on how low they can go without making a commision. If you are a novice they will clean your wallet without even blinking! Do not buy into their trade-in program HUGE let down. They will not take anything!! You are better off going to the local pawn shop with your gear. I brought in a workstation worth triple what I was trying to trade for and they looked as confused as George Bush at a press conference and still would not trade. Do not waste your time with this Flea Market! Do yourself a favor and make the extra trip to Guitar Center or if you need orchestra instruments see your local music shop you will be 100% better off. I am a 25+years musician and HAVE NOT and DO NOT work at any music store so what you read is the truth do with it what you want.”
Employees are not interested in serving customers.
the strings section is very little, and the person who is supposed to help is very unprofessional. didn’t even know what case size to use then decided that there wasn’t actually a case. don’t recommend for string instruments like violins
2. Greenwich Music
Address: 1200 E Putnam Ave, Riverside, CT 06878 , Província de Lleida , Connecticut , United States
The pandemic just started. We left New York City to find space in Connecticut. Everything was closed and we were in a new town My son’s cello string pops. What to do now when you need a cello string in a pinch. I called a number of places either no answer, we can’t do it or we can do it for a big price. Businesses taking the opportunity to gouge at the onset did not sit right with me. I left a voicemail at one store my last try. Next thing I know I receive a text from Joe at Greenwich Music asking for my address. He will have his distributor drop ship it to me. Done. No questions. Seamless. We can’t wait to give Greenwich Music more business. They deserve it. Thank you Joe. You are a class act.
Great
Amazing shop to work with. Ordered an Epiphone from Greenwich, not the most expensive instrument. FedEx had issues with delivery. Despite this not being a high ticket item, Joe worked with me for over a week to make sure I was taken care of and the guitar was delivered. Great experience, great communication, and a great shop.
We were kindly helped in the store, but we were buying a guitar for our son and we don’t live in the US. We were having problems with internet so we couldn’t research correctly at the moment, but they assured that the amp could be used in 220 current. We arrived home and we connected the amp and it didn’t work. So the amp was burned. Apart from that the price was a bit higher than the same thing in other stores, it’s not nice to pay 50 dollars more, but that is just business and anyone can charge what they want. It was our fault that we didn’t do a good research before buying. But the very kind person that assured us that it would work because he used to be an electrician, and it only needed a basic adapter, was totally wrong and now we are home and we lost an amp, so we paid extra for the set and it didn’t work. You were very kind indeed, but please if you are not sure about something, don’t sell it. Because we lost money and we can’t go back because we don’t live there.
It’s a nice place! It’s a bit small but otherwise it’s nice.
Rudest customer service I have ever encountered. The man I spoke to on the phone yelled and hung up on me. When my daughter went in person to drop off the instrument for repair at the agreed upon time, he remained upset and kicked my daughter out of the store. Strongly encourage anyone looking to have their instruments fixed to look elsewhere. Disappointing experience to say the least.
Their hours aren’t very convenient and I was having a guitar strung and I dropped it off and I didn’t get a call before the store closed and then they were closed the next day Sunday so I didn’t get my guitar until Monday and that was extremely inconvenient. They also have a very small selection of basses.Update, they aren’t even open a couple hours on the 4th of July so I won’t get my guitar till Tuesday I am very upset with this store.
Terrible customer service. Called and said I would be by in 10 minutes for an emergency repair. Guy was nice on the phone. When I arrived 5 minutes early they had closed up and locked. Super helpful…
3. Bethel Music Center – Instrument Sales, Rentals, Lessons and Repairs
Address: 273 Greenwood Ave #101, Bethel, CT 06801 , Província de Lleida , Connecticut , United States
Really great place for anything music. Went there to have my daughters violin checked and was treated great. Staff was knowledgeable and nice. They explained alot to me and also made some great suggestions for the future. We will definately be coming back. Great job.
Friendly, knowledgeable staff. Great for helping kiddos when mom and dad are not musically inclined. Highly recommend.
The People at Bethal Music Have always been unbelievable in finding any Quest i have been looking for. Super Friendly and Knowledgeable in all catagories. it has been a pleasure working with the the entire staff at Bethal Music.
Instrument rentals are great for their prices
Just stopped by quick. Had a great hour. They are the best
Good info from employees
4. Woodbury Music Shop
Address: 766 Main St S, Woodbury, CT 06798 , Província de Lleida , Connecticut , United States
Woodbury Music is the best shop around of all of your instrument needs! The shop owner Dave, is both friendly & knowledgeable! I have gotten both common things done (fixing of saxophone keys) as well as unusual things done (fixing of a dulcimer bridge) and everyone has always been great! I have also taken lessons for almost three years now, and my teacher Mike is not only a dedicated teacher, but also a very talented professional. Stop by and check it out!
Great honest shop here. Had a great online interaction with Dave via email. Want to know why I trust them? Because they talked me out of a purchase. Ha! Thanks again!
A hidden gem UPSTAIRS. Don’t miss it. Dave the owner is great, and talented. Patrick Gill is the PREMIER guitar TECH in the whole northwest CT region. He works miracles at a very fair price. Excellent teachers, Will for piano and keyboards and Mike for guitar and bass. Better check them out. I only trust my guitars to Dave and Patrick. Won’t go anywhere else. Seriously.
5. Creative Music Center
Address: 701 Main St, Monroe, CT 06468 , Província de Lleida , Connecticut , United States
Nice music store in Monroe, we bought a cute ukulele here!
My daughter loves her piano lessons at Creative Music Center.
All of the staff, from folks at the register to the instructors to the director of music education, are professional and knowledgeable, with a warm welcome to boot!
Rude. Terrible service. man had no knowlege of his products and prices were too high
Poor customer service.
I just went to this store with my violin wanting the sound post set and to re-hair my bow. When I walked in there were two ladies at the counter. As I opened my case asking the the lady in the white turtle neck with straight brown hair if they re-hair bows? She snapped that they didn’t. The nice girl next to her chimed in as said out loud “She re-hairs bows?” Then the other lady gave a look and said I would need to buy a new one! She then picked up my violin and started to point out things about my only violin that were not good enough for her to re-set my sound post! I then asked “How much to just re-set the sound post?” She refused me service and said “Good Luck!” AVOID THIS PLACE IF YOU CAN! I think I didn’t fit the “type” they prefer to give services to?
6. JC Music
Address: 529 W Main St, Meriden, CT 06451 , Província de Lleida , Connecticut , United States
My son and daughter both took lessons here. They have outstanding teachers. They also sell and rent instruments
Kevin and Paul have been great to work with! My daughter loves her lessons and is really becoming a self described “band geek.” It is especially wonderful that she has been able to take piano and baritone lessons back to back, thus helping this momma reduce the chauffeur duties!
My 3 boys take piano lessons at JC Music and I have been pleased to see their growth not only in their technical skills but in their understanding of music theory and their enthusiasm to play. This is in no small part due to Brian’s instruction and also the twice a year recitals which give the boys something fun to prepare for. Additionally we have used JC music’s instrument rental program to get my son’s clarinet for school and found that process smooth and the instrument itself was in excellent shape. Nothing but good things to say about JC music.
My grandson really enjoyed the music lessons and they are very professional and knowledgeable. Highly recommend them.
Would like to obtain some nice brushes and some type of top hat set used and very sturdy since I break percussion instruments all the time when I perform?
My son, Roberto Luis and Rosa live in Meriden. Are you far from the mall? I have spent a lot of time jamming in Puerto Rico to salsa, merengue, etc but my favorite is funk like Buddy Miles.
This was a horrible expierence. They need to get their stuff together, they had already-sold instruments on shelf. They had an amazing guitar sale and when I went to buy, it was already sold! They got my hopes high and let it down and I will not give them my money any longer.
Never have any of the literature or instrument parts I’m looking for. Took 3 months to repair a trombone. I tried to return an item and they wouldn’t give me back the cash to go to another place. The owner has blatantly disrespected my mother on several occasions and doesn’t have much knowledge of much of anything outside of rock music. As far as i’m concerned, this is the worst music store i’ve ever set foot in and would not recommend to anybody.
Completely disappointed. I placed an order in store on a instrument that was never placed with JC music. The customer service was poorly displayed and the options they gave us was not acceptable. I asked to speak to the owner several times and would not get on the phone and made his new employee talk to me. I ended up going somewhere else that was amazing
7. Giuliano’s Music
Address: 406 Westport Ave, Norwalk, CT 06850 , Província de Lleida , Connecticut , United States
Always friendly and courteous. I have never had a bad experience and refer everyone to them!
Bobby and staff are awesome! Took my PRS in for a fret job. The guitar is phenomenal! I used to frequent his father’s shop in White Plains when I was a kid. Great to have these guys local! Thanks Bobby!
Awesome little shop. My favorite bass hadn’t had a proper set up in 14 years. I dropped it off with Bobby and he worked his magic on it. It plays better than it did when I first bought it. Definitely my go-to place for instrument repairs now.
I went needing a pack of guitar strings to find out that they were closed. Their hours online say 12-4 on Saturday. Their door said the same. Lights off no one answered the phone. The time I went you ask? 3:25. EDIT:I have since gone back and they have been very nice and kind. Which has let me to update my rating.
Good service, very nice staff and management!
Everyone was insanely helpful from who I spoke to on the phone for customer support, to the guy that helped me out when I came to pick up the amp in store. Giuliano’s Music takes care of its customers. Will definitely be returning for anything else I need in the future.
8. Music Center of North Haven Llc
Address: 473 Washington Ave, North Haven, CT 06473 , Província de Lleida , Connecticut , United States
Can’t say enough good things about “The Musical Forest Cafe” !!! The food, service & atmosphere are all outstanding. I’m so happy to have such a great cafe right here in North Haven. I most certainly will be returning till I try everything on the menu.
Sincerely, Jan Milo
Amazing music store, great teachers and full of positive people
Our five grandchildren have been part of the wonderful musical experience at The Music Center of North Haven. It is a life changing program for us and a chance for them to grow individually and as a group as they play together. Their teachers are incredible, very talented, patient and professional. It is an investment in our youth which is very much needed. They can learn responsibility, a sense of accomplishment in achieving goals, positivity, accountability, confidence, commitment, work ethic, creativity, morale, overall uplifting and safe experience. They perform in concerts and in front of other audiences, which enhances self esteem. They also perform for friends and family and enjoy doing it. Everyone should check out the variety of musical programs offered at the center. Owners Mark and Mary are great, as is the entire staff. Just a little note from the Miller Family.
Super friendly and knowledgeable staff.
Great instructors. Great atmosphere.
Great place to get music!!
Guitar tech could not look at my guitar because he busy making egg sandwiches.
I came in for my introductory ukulele lesson. The place was a mess. The chair I was told to sit on had metal pieces sticking out the side. The AC was not on. The instructor informed me he had been playing uke for about 3 years. I was charged $50 and it was the biggest waste of money. I was highly disappointed.
UPDATE: To clarify, the small bag of “trash” was a small bag of shirts and pants that were out grown and not trash which the owner stated several times and now denies. He also forgets that I was sitting there in my car for several minutes trying to figure out what the poorly sprayed wording actually stated or if it was just covering up something and i even took out the clothes in the bag and showed it to him but he didn’t care and continued to argue with me. Again, I had donated to this location before it was deemed abandoned and was accused repeatedly to get my trash out of there. I did go down the street and donated the clothes to Goodwill. The issue I have is how the owner handled the situation and the accusations that were thrown at me even when confronted with the proof that they were wrong and I was clearly trying to donate a small amount of clothes and left when asked. Move this very prominent former donation bin to the back our your lot or put a proper sign up, chain close the handle or just politely tell someone its closed.
This music center used to have a clothing donation bin out front which I have donated to many times before. It has since been painted over with illegible spray paint saying bin closed. I was standing by the bin trying to figure out what the writing said and employee came out and screamed at me to take my trash somewhere else and was extremely rude shouting at me like I was doing something illegal. He told me to bring my trash to Goodwill. Would never bring my kids here for their music needs with staff like this.
9. A Sound Choice
Address: 267 E Main St UNIT 3, Branford, CT 06405 , Província de Lleida , Connecticut , United States
Such a lovely place. He did a great job on adjusting my guitar. Such a good guy.
Great service and great guitars. Kenny is a good man.
Buy local from an independent and honest retailer! Great to deal with.
Cool little music shop. Worth going and especially if you need a setup on your instrument.
When I can I prefer to spend my money at mom -n- pop businesses and A Sound Choice is a great guitar shop. Knowledgeable and they have a great selection of music making products. The corporate guitar stores don’t always hire staff that even know what a treble clef is so my advice is spend your money here.
Ordered a guitar on Reverb and Ken always answered the phone and was very helpful throughout the process. I ordered a Larrivee OM-40 and it was listed as brand new but definitely had a dent and 2 scratches which was disappointing but overall a good experience with the process.
The guitar however has a terrible extreme buzzing noice, especially when playing on the first 7 frets of the 4th, 5th, and 6th strings…even when playing a single note and strum lightly…a terrible buzz. I can’t seem to figure out where it is coming from. I will have to take to a luthier which is unfortunate given that it is a brand new guitar. He did say he sanded the saddle down before shipping to lower the action, suspicious that is the problem.
Update: Took it into a luthier. The saddle had been sanded down, action too low, poor job with the setup. Had to build me a new saddle. New strings, and adjusted trust rod as well. Buzzing gone. Sounds and plays like a dream!
10. Westbury Music
Address: 686 Main St, Watertown, CT 06795 , Província de Lleida , Connecticut , United States
A dying breed, personal service, knowledgeable sales people
Mike, owner, is knowledgeable, professional and friendly. Instruments, music sheets and lessons at affordable prices. Repairs also done in house. Drop in to day hi and take a look around.
Staff is very friendly and knowledgable.
excellent store, good Fender Selection, nice acoustics, lessons, and school instruments.
Ordered instrument for my son, was told to pick up the next day, went the following day to pick it up and it wasn’t there. Also bought a box of reefs for the instrument and was given the wrong kind. The gentleman that waited on us was polite, although he didn’t recognize us even though we had just been in the day before!
11. The Music Shop
Address: 405 Queen St, Southington, CT 06489 , Província de Lleida , Connecticut , United States
I brought my old Taylor guitar in for some adjustments and Scot was awesome!!super knowledgeable, attentive, detailed and quick turn around to get my guitar back to me. The adjustments were just what I was looking for so now I can happily play my guitar! Very personable and friendly! Excellent service! I love the local feel! I would highly recommend this shop!
Used to go to guitar center all the time till one day the worker wasn’t there, gave a chance over here and wasn’t disappointed! Gave me help on my Billie joe Armstrong replica by installing a new neck and saddles and I have to say this has to be the best set up I’ve ever played, I feel like I’m playing a custom shop on a squier! Such great help, friendly faces and now my go to for setups and help! Have a custom Strat there being worked on and I can’t tell you how tired there gonna get of me bringing in guitar after guitar to get setup in my collection one comes back to me and I give them another the same visit haha, thank you Scott, Jackson and Tyler!! Feels like a family and not business and that’s the best type!
– Michael
Very nice small music shop. I went to purchase a drum throne and received excellent customer service. I believe the gentleman’s name is Scott? He was very pleasant. I will definitely shop there again.
The cellos were in not in good shape and we had to pay a luthiere to redo repairs that were poorly done when we received the instrument.
Great place but website could be better such as pics of some used equipment. I’m a drummer and would like to see what they have for new and used cymbals,stands,drum kits etc. And prices. I have done business with them and always had a great experience the reason for three stars is the website doesn’t do the music shop justice. All and all great store great people.
12. DuBaldo Music Center
Address: 881 Main St, Manchester, CT 06040 , Província de Lleida , Connecticut , United States
Phenomenal shop that really personifies customer service! Pete is a great guy to deal and talk shop with. My guitar arrived safe, secure AND quickly. I can’t recommend DuBaldo enough, just give them a call or stop by already!
Prompt and professional! Recently purchased an SBMM Majesty guitar online and it came in perfect condition with Dubaldo only upgrades, Will definitely recommend them and will be making more purchases in the future. Thanks Dubaldo team!!
I’m not sure how long this review will be, but I will say upfront that buying a guitar from DuBaldo Music was a great experience, from day one until I took delivery of my instrument, and beyond!
I ordered an Alvarez-Yairi Honduran series (FYM66HD) guitar from Pete at DuBaldo music in April 2021.
For those reading this review in the somewhat distant future, allow me to set the scene a bit:
There was a LOT going on in the world during this time. The COVID Pandemic was still raging, and supply chains were snarled at every turn.
Ports were closed, dock workers and truckers were striking or working limited hours under delayed timelines. Parts availability was questionable at best, etc.
VERY long story short: The guitar had to be hand built in Japan, then shipped to the west coast, then shipped to St.Louis, MO, then shipped to DuBaldo Music in CT before I could take delivery. All the while, considering the conditions of the world as described above.
Pete, Lisa and everyone else at DuBaldo music helped me along at every stage, kept me updated, empathized with and tolerated my frequent calls for updates, contacted the distributor in St. Louis on my behalf, and were generally very pleasant to work with over a period of just over one full year.
I will not pretend that I wasn’t itching to receive my guitar, or that the extended delay didn’t bother me. It was a maddening wait!
But I want to make it crystal clear:
DuBaldo music did their absolute best to get it to me as quickly as possible, considering the extremely challenging circumstances. I can’t say enough about their customer service. It was exceptional at every stage!
When I made my order over the phone, Pete answered all my questions and made sure I was comfortable with what I was ordering as far as the specs were concerned. We made a deal on a VERY good price, and the wait began.
I won’t bore with the details, but between Japan and Connecticut there were numerous significant delays. Mostly unavoidable and one or two caused by decisions that St.Louis Music made, and/or failed to communicate ahead of time.
Pete and Lisa worked through all of this for me deftly, and professionally.
I am not local to the store. I live in DC, about 6 hours away. When the guitar finally arrived, there were 3 in the order, and Pete and Lisa let me know that I could have my pick of the three. Instead of having Pete play them for me over the phone and choosing from pictures, I decided to drive up and try them out in person, and drive it home myself.
Lisa and Nick were more than accommodating, and I was made to feel very comfortable while taking my time to decide. All 3 guitars were incredible instruments and it was a tough decision. Nick provided periodic feedback and assistance as I tried them over a period of about 3 hours. I never felt rushed, bothered, or unimportant. They made sure I was attended to but was not hovered over.
They knew exactly how to help a musician pick an instrument, and it is clear that they wanted to make sure I was equipped to make the right choice, and leave satisfied.
On the way out, as they knew I was a visitor, they even provided local restaurant recommendations, since I had mentioned that I was making my best effort to eat at great places while I was on the road.
I was, and am still, very happy with the decision I made, and with the entire experience of buying from DuBaldo music.
I cannot recommend them highly enough!
My only disappointment was that after a year of talking to him several times a month on the phone, I didn’t get to meet Pete in person, since he was out sick the day I visited.
Hopefully he’s feeling better now, and if I’m ever back in CT, I’ll be sure to stop in and thank him personally!
Thanks again to Lisa, Nick, Pete, and everyone at DuBaldo for a trying, long lasting,, but ultimately completely satisfying experience! The guitar is utterly amazing and will be with me forever, as will the experience of shopping with you.
Great service
13. Brian’s Guitars
Address: 453 W Main St, Cheshire, CT 06410 , Província de Lleida , Connecticut , United States
This review long overdue,,,Brian is by far one of the most stand up guys in the business,,period!!!,,his honesty and integrity is unsurpassed,,extremely knowledgeable,,and truly takes pride in knowing that everyone that comes thru the door has a truly pleasurable experience,and if that was not enough his prices can’t be beat!!!you definitely owe it to yourself to give Brian a call or stop by the store…you won’t be disappointed!!!
I’ve been a client of Brians for a little over a year now and realizing that I’ve never left a review. I really don’t know where to start aside from the fact that Brian’s Guitars is THE best shop in the world.
The staff is just outright killer. I’ve mainly dealt with Trevor and Dan, each time is better than the last. Not only do these guys absolutely know their stuff, but they are great dudes that genuinely want to get to know you and make sure you have the best instrument for you. Frank handles set ups for the shop, he’s done everything for me from acoustic set ups/repairs to drop d# with .80 strings on a 7 string. Honest, transparent, affordable, and knocks it out of the park every time. Brian’s Guitars has also done a great job at establishing a phenomenal community over on discord, I encourage anyone and everyone to jump in and make some friends, great group of dudes.
Walking into the shop is a perfect example of “kid in a candy store” for any guitar player. From the best PRS collection outside of Maryland to jaw dropping runs from Mayones and the like, the consistently updating inventory is just next level. Stopping in to grab your dream guitar, start your search, or even just to say hi, is consistently a five star experience.
– A customer for life
Top notch customer service, i went in to buy a limited edition set of fender picks and left with a Strandberg guitar. The atmosphere is comortable and relaxed and the sales team will never make you feel pressured to make a purchase. this shop is something special!
BUYER BEWARE: If you’re shopping used online, call ahead and ask them to send you updated pictures of the instrument before you buy.
I just purchased a used guitar online, from Brian’s Guitars. It sounds and looks great.
HOWEVER: the pictures and listing posted online were not accurate. The listing said “near mint” condition. The pictures showed all the tags and plastic seals on the components still intact. When I received the guitar, all the seals were gone. There were scuffs on the pickguard, and there was a screw completely missing near the volume/tone knobs. After an email exchange, I learned that the pictures were posted from when the guitar was new. Still, why was a screw missing?
I may have scored a guitar at a sweet deal, but now my confidence is shook. Even though everything sounds fine, I’m left wondering if a screw was removed to mess around with the internal components. I’ll get that checked out, but given the inaccurate listing, I’m not sure if I would buy from Brian’s Guitars again.
Love the layout and they have beautiful guitars. However, customer service is lacking. I advice those that are interested in buying a high-end guitar and enjoy collecting these musical art pieces to look elsewhere as I was told so rudely. Especially if you are a minority. The stereo typing is real!. If you think this is a rant of someone that is not able to afford this level of guitars, well, think again. I have a small collection that keeps growing of high-end to medium range guitars, bass guitars , and amps. I Hope this helps someone that does not want to be profiled while shopping for their next piece of happiness.
I recently had a vintage bass repaired and appraised here. I left it with them to have the electronics fixed and a general setup done. I got a call that the guitar was ready to be picked up a few weeks later, but had to remind them to also do the appraisal.
I get the bass home and the jack is incredibly noisy. I called and was told that they would make it right at no cost. I take the bass back and the tech puts a new jack in. They still charged me $10 for the jack, the making it right part only included the labor (about ten minutes). I couldn’t care less about $10, but making an extra trip out (about half hour from my home) to have something fixed that should have been done in the first place, guarantees I will never go back here or recommend it to anyone.
14. Windsor Music Centre
Address: 95 Poquonock Ave, Windsor, CT 06095 , Província de Lleida , Connecticut , United States
Music playing through the store was so pleasant and relaxing. All staff were very helpful on guiding me and my wife on renting a violin for my 8 year old daughter. Prices are reasonable also. Rented a trumpet years ago for my eldest daughter from there. Will continue to go back for my other children if they choose to play an instrument.
Go there… support local music
Nice guy and great service so far!
It’s okay.
Rented a violin during 2012/2013 school year. Throughout the school year violin needed numerous repairs, therefore, I did not rent from them the following school year. Low and behold as reviewing my bank statements I noted a monthly charge from them. Upon calling and speaking with “Joe” I was told that even though the violin was never returned to me after the last repair, I did not officially return the violin. and the charges can not be or won’t be refunded. Duly note that the violin is and has been with them since June of 2013 and the owner acknowledged this fact. I now know why they were not listed as a rental place by the school system. I would never buy from them again or refer any business their way.
Not bad.
My grandma brought two ukuleles here to be repaired before she passed away. They were from the 1940s and held a lot of sentimental value for me, as they were the first instrument I ever learned to play on. After she passed away, a family member went to retrieve them and the store conveniently had “no record” of them. Scammers and low lifes.
15. Blue Bus Music
Address: 6 Prospect St, Ridgefield, CT 06877 , Província de Lleida , Connecticut , United States
I bought a Maton Mini from Blue Bus – great service, price and product. Will definitely go back to them again!
my husband has been getting guitar lessons here for years, since they were in katonah. the owners and instructors are wonderful and the prices are very reasonable, particularly if you buy a package.
I can’t say enough about this place, it really is much, much more than your average music shop.
Owners Sanna and Patrick are kind, thoughtful and very customer focused. I purchased a beautiful Maton guitar and an AER amplifier there and also had Patrick do some work on my old Guild acoustic, and my experiences were extremely positive. Patrick took time with me and really understood what my goals were musically, and all his advice and recommendations were very useful. Sanna was also great, and always got back to me very promptly with any questions or concerns I had along the way.
Blue Bus also has a dedicated team of teachers that I also highly recommend, available to teach people of all skill levels.
They also have an “open mic” evening which has been put on hold because of the pandemic, but I know they want to resume it when things get better (which can’t happen fast enough).
It has been a real pleasure to support this local business, the individualized customer focus from them makes it so worthwhile.
Highly recommend!!
Nice looking small shop with an interesting selection of off brand guitars. I always like when the smaller shops aren’t afraid to stock higher end gear. The selection of acoustic guitars especially. The pedal section could use some fleshing out.
Bought a Maton guitar ….. company doesn’t have a clue on how to set a guitar up….. I have purchased no less then 50 guitars been playing for 50 years…. this company shouldn’t be allowed to sell guitars much less Maton .
Needed one string for my son violin rental. The lady was trying to sell me on a pack of strings that I do not need.
16. Beller’s Music
Address: 881 Main St, Manchester, CT 06040 , Província de Lleida , Connecticut , United States
I’ll be bringing all my repairs here going forward. Had a nut replacement and it honestly came back looking and feeling like the guitar came straight from the factory. After dealing with many techs, the level of detail and care given to my instrument was stunning. Incredibly nice and personable people too.
Never actually making a purchase i have been able to turn to Bellers for the most knowlegable information and service in regards to my instruments. With $20 per 1/2 music lessons and Instrument rental specials Bellers can not be beat!!! recommend to anyone in the area!!
Wow is all I have to say! Such a life saver. Fixed our daughters trumpet overnight! This happened before and another shop did a shotty repair and took 2 weeks. Bellars made it look beyond amazing and even fixed the hack job from the previous repair. We can’t thank you enough it means a lot. Any future music stuff we are coming your way.
17. Middlesex Music Academy
Address: 440 Main St, Middletown, CT 06457 , Província de Lleida , Connecticut , United States
I’ve had my son’s saxophone serviced here a few times, and not only do they do an excellent job, they also go above and beyond to be helpful. These people are compassionate about music! I’d never go anywhere else.
Highly recommend for instrument repairs. Staff was knowledgeable and helpful. Got my sax playing like new again for a very reasonable price in 4 days. I will be back here.
The sales team made it possible for me to afford a piano for my son
I signed up for a piano lesson trial online. Their site is very confusing and it’s not clear if the lesson is in-person and online. I called them, left a message but they never called me back. In the day/time of the lesson, I called them 3 times because I was having problems to contact the teacher. The guy who works there, Jim, clearly doesn’t have any customer service skills. He was rude and unpleasant. He didn’t make any effort to help me, told me a was confused and nobody else had problems. I just canceled the future lessons there. It’s easier just hire a private piano teacher. Hopefully I will never have to deal with this guy again.
I would give Middlesex Music Academy a 0 if I was able to. I called to inquire about a $150 charge when I haven‘t been confirmed by John the guitar teacher. I made a request to Matt that Tuesday was my preference but John was booked so he scheduled Thursday at 6pm. I received a text and email from John yesterday that he had a conflict for Thursday and offered Friday. I responded via text/email that would not work and inquired if this was temporary or permanent to which I did not receive a response. I let John know this may not be a good fit then. I called today to have the charge refunded and Jim proceeded to call me names, saying I was yelling & screaming over the phone and I was being rude. No need to go into the dramatics but Jim needs a lesson in manners, telling the truth and understanding that being a manager does not give him the authority to behave poorly. Never once did I raise my voice but did correct Jim several times throughout the conversation all because i asked for a refund. Extremely unprofessional and a bad look for Middlesex Music all around. I will be taking my business elsewhere. Inexcusable & theater worthy performance by Jim today folks!!!
I paid $80 for a setup on a guitar and got it back with the strings a mile off of the neck and the floyd rose studs so high out of the body I could park a car under it. The bridge pickup was raised until it was practically touching the strings and the neck pickup was lowered to below the pickup ring. The tech then told me that 10-52 strings don’t exist. They’re light top heavy bottom and aren’t even uncommon strings. Every time I go there they give bad advice and clearly don’t know what they’re talking about. My friend tried to buy a tubescreamer (basic overdrive) and they tried to sell him a phaser instead (completely different thing).
18. Amity Music
Address: 63 Amity Rd, New Haven, CT 06515 , Província de Lleida , Connecticut , United States
My 10 year old daughter had been taking piano lessons previously with a very traditional teacher and was losing the fun I the music. We switched over to Amity Music and she is loving playing again. She has fun, working on a mix of classical and current music of stuff she hears on the radio. Her teacher even had her play piano while he accompanied her on drums so she could hear her music in context of a band. Great learning experience!
I’ve been taking guitar at Amity Music for four years and it’s a very cordial place. It’s much better than any other place i’ve ever gone to.
I’m in a student rock band – fun!
19. Guitar Hangar – Lessons, Rentals, Repairs, and More
Address: 270 Federal Rd # 7, Brookfield, CT 06804 , Província de Lleida , Connecticut , United States
Excellent selection of instruments at great prices. Rick was really helpful and took his time to sort me out with trying a good few of them. Really recommendable.
What a great experience!!! I’ve only been to Guitar Hanger to buy products then the nut on my 79 Strat broke off. The question was can they we trusted with my baby. Yes they can! Rick did an amazing job. It plays better than before. One day turn around time…amazing. The cost…amazing. The conversation after…amazing.
Fantastic selection of guitars.
Prices were more than competitive.
Was very impressed with the store and Rick, the owner who helped me.
No pressure at all and very informative…real nice guy.
Nice job Guitar Hanger!
Horrible service the owner ignored me when I asked to play
owner is arrogant. store is filthy. selection is limited. looks like the music section of a pawn shop.
Make sure that you buy your merchandise from inside the store !! Do not get it from EBAY because you will end up with trash..
20. Music & Arts
Address: 99 Executive Blvd S, Southington, CT 06489 , Província de Lleida , Connecticut , United States
The artists who work here are very helpful and patient my partner and I will be back for sure and special thanks to the sweetie with Pink hair and the curly cutie for all your help
Grant did a great job assisting in a keyboard purchase.
Found a bass that changed my life, come for the instruments, stay for the customer service.