I absolutely love this store I have bought so many of my cds for church here these guys are very kind and definitely have the patience God gave Job ! We also bought a piano from them for our daughter to learn on. It is very nice and well worth the money!! God bless you all . If you need something they are right there to show you or order it for you. Thank you all
Always great service and products
An awesome music store located inside of a historical building! Great atmosphere, service, and prices! I purchased my first Fender guitar from Byassee in November of last year. I showed up while it was still being setup and had a great conversation with their guitar tech. (He’s got the best job in the world lol.) anyway, he worked with me on the price of the guitar and even threw in a free case with it so I had something to carry it home in. Would highly recommend. Huge selection! Thank you, Byassee, for all of the great service and smiles you provided along the way.
Had everything we needed.
Very friendly and helpful. Nice to still have a brick and mortar music store in the area.
Best place ever to me
They sold me a violin for 2,000 and when I had it appraised the specialist said they cost $100 for a set of three. I will never do business with them again and I urge anyone to go elsewhere
3. Mojo’s Music
Address: 144 N Main St, Edwardsville, IL 62025 , Ramsey , Illinois , United States
I contacted Mojos and seven other stores for a deal on a Suhr guitar. I couldn’t be happier with my purchase. They responded extremely fast and shipped the next day. I wouldn’t think twice about buying from Mojos music again. Thank you again for the great customer service and great deal.
First time ive been in this store my experience was great! Ive been in the market for a Guild guitar for afew years and they are the only Guild dealer in the area. Very reasonable on trade in equipment, not top dollar but better than the insulting Guitar Center. They were willing to negotiate on the purchase which is nice. Easy transaction in and out in 20 minutes. The main thing was the cleanliness of the store and the quality control of their instraments i played 3 guitars and all of the were in tune with newer strings. All the guitars were in brand new condition and well kept, you WILL NOT get that at Guitar Center. Very cool guys one on one customer service! They will be my first choice in the STL area from now on for sure! MoJos then Swing City please dont waste your money at Guitar Center!
Absolutely love mojos, they’re great guys, I deal with Turk who is awesome to work with , and Bob the owner, just a great place with years of knowledge
Fun shop for sure! Eye candy hanging on all the surrounding walls. The shop’s main focus is guitars so it’s definitely the place to go if that’s your go to instrument. Workers are knowledgeable and always very helpful. It’s no breaking news that guitar shops tend to give off awkward, intimidating vibes (understandably so when you visit any shop with high pricetagged merch) and I do have to try and hide my feelings of squirminess while there, but I enjoy going and will continue to.
Lots of inventory and they are willing to deal
After years of taking time off from playing music, band break up really made me step away, I’ve decided to look around for a new guitar and rig, have gone to Mojo’s, have purchase three terrific instruments from them in the past 15 years, never had a bad experience, today, however, was not the same. I walked into a store deflated of its prior pulse, I was seen and ignored, walked around looking for what would be my next stage guitar. Two employees, yet no time to greet, or attempt to make a sale, to show products, I even made an attempt by asking what’s new, even then not a singular spark of interest in my affairs with them was of significance. I walked out of there for the last time, sad to see such a place become so cold and uninviting.
I went in to get my guitar repaired, the staff members sat at the counter and talked and ignored me for several minutes. Then after they finally looked at my guitar it turned out to be a very expensive repair so I decided to just buy a new guitar. One would think this would be cue to start selling a guitar, instead they ignored me some more and made me feel awkward for playing any guitar they had. So I went to swing city music right down the road and they instantly came to help and found a guitar that was right for me.
4. Front Row Center Music
Address: 1507 N Main St, Benton, IL 62812 , Ramsey , Illinois , United States
Kell knows his stuff and has been in the business for a lot of years.
Kell is awesome and always eager to help you find exactly what your wanting at Very reasonable prices.
Has what you need when it comes to musical instruments needs..friendly service and knowledgeable..
The little unknown place with hidden gems!..
They seam to have what you need. In music supplies.
Disorganized and everything is not priced with a tag, you have to ask him to look it up online in order to get a price. You may be there for an hour waiting for him to price each record or instrument you want. You will have better luck going to Guitar Center 20 miles away. Prices were not negotiable as well, just seems like a used music store should be more open minded to pricing and all.
Music store that appears to be run out of someone’s house. It smelled like stale cigarettes and was extremely disorganized. The guy running the place seemed to know his music but unfortunately I couldn’t handle the smell of smoke and was afraid that anything I purchased here would likely bring the smell home with me. Very friendly and helpful but this place desperately needs to be aired out.
Nothing in the store was priced. Took the time and found a stack of records I wanted to buy. He said he’d have to go on the internet and price each, one at a time. Gave him about 10 minutes to do that while I shopped. When I was ready to go, he only had one priced, and it was more than twice what it was worth on Discogs. The place was filthy and stinky. So, told him never mind on the records and I would buy the drumsticks and a kick plate. $16.09, fair price. Gave him a $20 and he didn’t have any change. Finally got so frustrated and just left. Don’t waste your time here.
5. Swing City Music Co
Address: 1811 Vandalia St, Collinsville, IL 62234 , Ramsey , Illinois , United States
They have or can order what you need in musical things ,mics , strings, stands instruments ECT.
We love swing city! The staff is friendly and helpful! My son loves his piano teacher Lindsey.
Staff is great and my kids love taking lessons there.
A good old school music store.
It’s a really good place. Sorry, we were the ones that crashed intk the building
When renting a violin be prepared to purchase the moment you go to a full size otherwise you loose all credit built up over the years. Such a RIP off
My experiences their have been very bad. Only 2 people in the store know anything. The owner who name is Art is a complete and total jerk!!! Don’t expect him to respect you unless you are spending loads of Cash. His workers are nice. The store though just feels dusty everytime I walk in their. This has been my experience. Use to like them now Im just fed up with customer service. They do have rare gear tho. Which for me is why I liked visiting their.
You are crazy if you think these people would for some reason actually try to help a guy who has in the last year has spent a great deal of money with them. I plan on telling every musician I come across to stay away. Don’t wast your time with them or there repair men. Terrible
6. Halpin Music Company
Address: 88 Northport Dr, Alton, IL 62002 , Ramsey , Illinois , United States
Friendly staff, going to have them set up a guitar will know more later
Wonderful customer service and friendly staff.
Very friendly. Worked with me on scheduling and made things very easy.
Friendly, helpful staff with a surprising knowledge of the instruments. They really care, and it shows.
Buy local when you can! Give these guys a chance, they have great service 🙂
Very eager to satisfy customers
3 weeks, to have simple repair done. Repair tech in Centralia is discriminatory against people with disabilities, and is a hateful man. He refused to work on my horn after it had been in the Centralia shop for two and a half weeks. They never called me about anything, I had to call them every time to find out any information about my horn. Left several messages that was never returned. Ended up having to have my horn worked on in the Alton shop, I had to to drive TWO and a HALF HOUR OVER 200 MI and pay full price for a repair with no discount even after the tech in Centralia was belligerent and derelict in his responsibilities to fix my sax after it was there for over 2 NEVER AGAIN
Never open on weekends! When do these people think musicians play and need gear??
Bad experience. Our band teacher left my daughters instrument there last Thursday. They never even touched it and her band recital is tomorrow. Their representative never bothered to contact the school or teacher. We drove all the way to Alton and took it to Miller’s Music on Swansea. He got it fixed enough to be ready for band recital that night! What a miracle worker. Halpins said it would take them weeks to get it fixed. OMG!
The clerk at Halpins offered an apology after I mentioned the situation. Nothing from the owners themselves. We don’t treat our own customers that way, speaking as a business owner. Sad to say, some businesses just don’t care.
7. Randee’s Music
Address: 4116 Morsay Dr, Rockford, IL 61107 , Ramsey , Illinois , United States
I have dealt with dozens of music stores over the years and Randee’s Music is by far my favorite. Lot’s of places offer the same merchandise at decent prices but Randee’s people are what make the difference. They are unbelievably accommodating and personable and willing to make things right. I have dealt with them almost exclusively over the last 8 years due to their attention to detail and customer satisfaction. Their prices are always the best as well. Even though I live in South Carolina I still use Randee’s Music for literally all my music needs. They blow away their competition in my estimation. Thanks for continued great experiences.
Randee is very knowledgeable in all his products warranties & repairs. He took the time to show us the many facets of how something might be more appropriate for our family
This is the best music store in the tri-country area. Randee himself is easy to work with and a great owner, and Tim and Isaac, the guitar-side techs, are both knowledgeable and immeasurably friendly. It’s a lovely walk-in-and-play store with a clean, polished storefront and the best selection of acoustic guitars for a hundred miles. I can’t recommend it enough or say enough good things.
Great place for all of your guitar needs!
Well, I purchased a Gibson guitar on line from Randee’s. It came somewhat damaged, but it had to to do with Gibson. The nut on the guitar was bad.
Here is the catch, this was bad from the get go, so the either did not inspect the guitar, or just past the problem to me.
I had to pay 2 in shipping to get the repair. I am waiting to see how good the repair will be.
Yet, to be satisfied.
Very knowledgeable and helpful.
The prices are OUTRAGEOUS, their shipping is a joke, and everything is damaged. I’ve seen the EXACT SAME PRODUCTS at Guitar Center for about 2000 dollars CHEAPER! I will never be going to this place again. Guitar Centers service might suck, but at least you get QUALITY!
Randees has great pianos,however they hire cheap labor to deliver those great pianos! and drag their feet when it’s time to pay the worker!
Not a bogus review. You guys did a GK-3 pickup install on my guitar and your tech left a passive aggressive note complaining about the install. Such a weird reaction to claim it’s a bogus review, glad I don’t go here anymore.
8. Luscombe Music Inc
Address: 122 W Vallette St, Elmhurst, IL 60126 , Ramsey , Illinois , United States
Wonderful local business, very helpful. Great for music related gifts and fun extras along with music and instrument accessories.
My daughters have been taking piano lessons at Luscombe for over a year now. I also took piano lessons there when I was younger. The facility is always nice and clean and the staff are always helpful. We love Ms. Elizabeth and look forward to lessons every week.
They are small but mighty. I will be going here for more sheet music in the future.
Yearly music by the pound sale is AMAZING
The teachers are great but the instruments and rentals are not so great, since the recent downsize, you can’t find some things there.
Extremely unprofessional. We got on the wait list, waited 2 months and got a call saying they had a spot for our day and time. We returned the call the next day saying we wanted to start as soon as possible. Office called us back saying the the instructor, Elizabeth Olson, should be calling us to make the final arrangements. She called the Sunday of MLK weekend, we were with family the next two days. We connected Tuesday and she wanted to do an assessment on the day we agreed on but a time that didn’t work and wasn’t agreed upon. She said she understood and arranged the following week on the original agreed upon time and day. We accepted, then she messages us and said she found another client that would use the extra day and bumped us out. When we questioned her motive, she said this is just business.
way over priced
9. Mike’s Brass & Woodwind
Address: 3607 N Chapel Hill Rd, Johnsburg, IL 60051 , Ramsey , Illinois , United States
I wish I found Mike’s Brass & Woodwind years ago. My kids have been playing musical instruments for about 10 years. In all that time I’ve never found a musical instrument shop this helpful or knowledgeable. Forget the big chain stores. Everyone in the shop has a degree in music at Mike’s, and he himself has a master’s. He knows every aspect from instruction to construction of instruments. He gave us a great deal and we are really happy with our choice. We’re planning to sign up for lessons in the near future too. I highly recommend this store.
What a great experience! I’m so glad my daughter’s school decided to partner with Mike’s. As the first woodwind in a all brass family, Mike was willing to take the time to explain right from the beginning how to assemble the flute. It’s a great deal, and a bonus to work with someone you can stop in and talk to conveniently if we have any questions. Thank you!!!
From the moment I stepped foot into the store, I was greeted by a warm and inviting atmosphere. The staff at Mike’s Brass and Woodwind were not only knowledgeable but also genuinely passionate about music. Their dedication and expertise were evident in every interaction, making my experience truly memorable.
What sets Mike’s Brass and Woodwind apart from other stores is their commitment to personalized service. The staff took the time to understand my specific requirements and guided me in choosing the perfect instrument that matched my skill level and musical preferences. Their attention to detail and willingness to go the extra mile made a world of difference in my decision-making process.
Furthermore, I was pleasantly surprised by the store’s dedication to ensuring the instruments are in top-notch condition. Each instrument was meticulously maintained and showcased its true potential. The store also provides a wide range of accessories and spare parts, ensuring that musicians have everything they need to enhance their playing experience.
The combination of a welcoming ambiance, a vast array of instruments, knowledgeable staff, and a commitment to excellence makes this store a treasure trove for music enthusiasts.
You would of thought they would be more customer oriented. They didn’t seem interested that we even came in.
Alway great serive great store
We went to fix, my trumpet, they didnt, they actually made it lead to a broken trumpet, now we need a new trumpet, and we dont know where to go!
10. Tobias Music
Address: 5013 Fairview Ave, Downers Grove, IL 60515 , Ramsey , Illinois , United States
Best guitar shop around! Professional, knowledgeable and friendly proprietors (Ken & Paul); comfortable playing ambiance; excellent maintenance and repairs for guitars: Martin, Taylor, Santa Cruz… A Guitar Player’s Heaven!
This spot has been my go-to for 10 years, and I am always pleased with the quality of professional service and extensive knowledge of the guitar industry–particularly Taylors and Martins. I appreciate that Paul and Ken relentlessly do their best to ensure customer satisfaction, upkeep the place, and have a well-stocked inventory. (They sell used gear, too!) I could easily go to any other music store chain, but Tobias Music is where it’s at for all-things acoustic guitar.
Extremely satisfied with the purchase of my new guitar this month at Tobias. Paul was exceptionally helpful, knowledgeable and a great guy. Would highly recommend his store to anyone looking for a guitar!
They are more of a acoustic guitar place not really a place for bass players .
***EDIT***
So, I am knocking down my review from five stars to three; due to my most recent experience a couple months after the first one. So I reached backout to buy another guitar (place order) as I really wanted an AD22e or another model I can’t remember, but after confirming they could place the order I let them know that I wanted the AD22e and to provide me the full price so we could close the deal and they went silent, mind you I didn’t even get a copy of the receipt from my AD27e that never came which I had also requested from the last conversation.
I did finally get my guitar ordered but I had a national retailer place the order. I was disappointed I didn’t hear back from Tobias Music about completing the purchase and obtaining a copy of the receipt for my AD27e that never came.
** original **
Just bought an AD27e (Taylor) from them after finding it for sale online. it was a great buying experience. I’m a lefty, buying guitars online is the norm, and most of the time guitars I buy take a day or two to pack and ship. we had a few emails back and forth and they were quick to respond and very professional. These guys had it packed and shipped the same day, and I didn’t place my order until after lunch; that’s service.
They also took the time to dial the guitar in; it came with the action set and was tuned ready to play out of the box. Paul did a great job and really made this buying experience easy, and hassle free. I’ll have to check back often to see what other lefty guitar they get in. If I have the chance, I will buy from them again.
11. Pearl Street Music LLC
Address: 3421 Pearl St, McHenry, IL 60050 , Ramsey , Illinois , United States
Fantastic local shop staffed with very knowledgeable musicians. Stop in and check them out!!
Tony Amber is one of the best teachers I ever had! 10/10
kind staff and great little store!
good prices on used drum gear. would like to talk to the owner who’s a drummer. the young man that works only on Friday isn’t knowledgeable about all the inventory. don’t pop in if you’re in a hurry. nice place.
Brought my new guitar in for a set up. Assured that it would be done right in 2 weeks. Called after 2 weeks and was told they hadn’t even started on it. Will never shop here again. Couldn’t be more disappointed.
I had a music lesson scheduled for 1/8/20 at 6:30pm I had a morning Dr.s appointment in Milwaukee The original scheduling would have allowed me plenty of time to got to the store. unfortunately The Doc found something worrisome and need me to stay for tests that is when I called to try and reschedule and this saga began. This store literally stole 3 lessons worth of my money with out remorse…because I had a medical emergency!
It is very unfortunate that this store is not run like a local business servicing their neighbors. I have been going to Pearl Street for years. I have bought several instruments and accessories, including a previous owners personal guitar. I nave taught myself a bit and can play a bit but I decided to get some polish with lessons. I bought 5 lessons and took one that night is was great. The teacher was awesome. The following week I had an appointment in Milwaukee but was scheduled to be home for my lesson. Well the Doc found some stuff that need further attention. I called The store to reschedule my appointment but the told me I would be charged full price. I explained to deaf ears about the issue, nope, you lose the lesson, You can start back up with your remaining lessons next week. I don’t care about the money but when a small, local business is this inflexible with it’s neighbors then would rather go big box and get the pricing.
So I got a call from the store and The owner tells me there is no refund or reschedule. I had asked him to refund the remaining balance on my account he said that I have to give 2 weeks notice. so he now has taken 3 lessons fees for absolutely no services rendered. In the Us code it is defined as theft.
Please see attached voicemail transcript to see how this store treats a medical emergency.
Here is the voice mail transcript from ken the owner (I believe).
“Hi this message is for Gary this is Ken Pearl Street music um on the oil over here and __ signed up for lessons with Nate and then um we paid for the month and then you didn’t show up today I heard you want to refund because you were upset um about um our policy um but we have a contract that you signed so I mean you know about ___ policy it says it on the contract right on the contract it says anytime student _______ _ lesson then um you don’t get a refund for that lesson iMessage within 24 hours and um yeah that’s just how that works um it’s in the contract we can email you the contract that you signed ____ that says that that’s fine if you want um and if you wanna refund um for the rest of the lessons for the month um it also says on your contract that you need to put in a two week notice when you wanna quit so you would always for two more lessons anyway so I would say why don’t you just finish out the month and if you want to put in your two week notice um starting today that’s fine um but yeah he signed a contract um that you’re fine with canceling the same day and not getting credit for it and ___ also signed a contract I said you have to give it two ____ notice before you quit so um yeah those are store policies if you can give us a call back or you can email me Pearl Street music at att.net if you have any other questions or concerns um if I have your email um I’ll look and see if I have your email I can just email you the contract that you signed OK and we’ll talk then thank you bye-bye…”
You lack the charm of a neighborhood business.
Only been at the store 3 times. 1st visit was ok. 2nd I asked for a guitar cable to try out an amp. The owner refused to provide one even though I said I would keep the volume down. 3rd time I was allowed to play a guitar for a while at low volumes, then the owner rudely placed his hand on the guitar and said “You need to leave.” What’s the point of having a business if you don’t allow customers to try out your instruments? I will never do business with them again and will happily give my money to another music store.
12. Kagan and Gaines Music Co., Inc
Address: 7655 Roosevelt Rd, Forest Park, IL 60130 , Ramsey , Illinois , United States
Always a pleasure doing business with K&G! So helpful and tremendous quality of instruments!
I needed an audio cable and was going to go to Wmart and I’m grateful to have found Kagan and Gaines on my way there. Thr sales rep was extremely helpful and friendly. The kind of service that a consumer wants. All questions answered and the prices were good compared to other audio / instrument chains. The store was clean and well organized. I will definitely buy from them again.
The destination in the area for upright bassists, or indeed any musician. It is abundantly evident that they actually care about their clients and will go above and above to make you happy. They went above and above to make sure I got precisely what I needed at an incredibly fair price, including building up numerous basses with my favourite string and allowing me keep one at home for a time before paying. I was on a tight budget for a midrange bass. They also permitted me to return it a couple times for tweaks to ensure that the arrangement perfectly suited my requirements.
I have had great success with Kagan.& Gaines..
Since my daughter started Violin back in 2006
They were able to help me with a 1/2 size , a 3/4 violin and now my daughter is in a full size French made violin.
Excellent service and knowledge of violins.
They have helped my daughter become the great young violinist she is, as this is where it all started for my Alexis.
Having a great selection of violins to choose from.
Nice and helpful staff, but they require you to give them your phone number to make a purchase. No thanks. Took my business elsewhere.
I gave this place a bad review after dealing with a younger employee But when the manager was alerted to the situation (A few days later) it was dealt with fairly. Kagan and Gains has a long time reputation in their neighborhood of being the first choice for musical lessons of any instrument and Fair pricing on instruments and accessories. It may not be the best place to shop for a new guitar But they can handle all your needs afterwords. I recommend them for all your strings, Guitar cases, Band instruments, ect. You will find all of them are of good quality and pricing.
I hate to agree with the user below who complained of a dishonest experience, but we are going through the same. I’ve read all of the other 5 star reviews and notice a pattern: it seems that for violin and stringed instruments, this is a great place. For renting brass/woodwind instruments via their monopoly with the school districts, they are subpar and dishonest. We should have just purchase a used instrument which would have resulted in us obtaining a superior instrument at, I am not exaggerating, 1/4 the total cost. We just had to call them to stop processing our credit card when we noticed we had been paying an abnormally long time on my daughter’s VERY USED, VERY DENTED saxophone (4 years!). We were “reassured” that, coincidentally, they were just going to call us as well as our payments happened to be completed. Yet they have no records of all the payments that we made, and are asking us to provide payment records going back to 2017 to “prove” how much we have paid in total. Luckily for us, we can easily provide them as they have all been made on the same credit card for years. We are also disputing the amount owed as our daughter’s original “nicer” model saxophone broke, was taken in for repairs, and she was given a loaner, student-model, older and dented sax. Her other one was never repaired and instead she’s just had this one forever. We were told at the time it would be “worked out.” Now they want us to pay the same amount as they were going to charge for the initial instrument to keep this replacement instrument permanently, as they also claim to have NO record that any switch was ever made or that the original saxophone was ever brought in for repairs. Typically, I endeavor to support neighborhood shops, but not when their record keeping is straight out of Mayberry. This is taking a lot of our time and energy to sort out, and we’ve ultimately laid out over $2300 to own an instrument that I have found at multiple music stores online for around $600 and under. We understand that renting the own is typically more expensive, but this feels like being swindled in every way. Extremely disappointed. My husband has been playing music for over 40 years – he also used to play saxophone – and his mother is a professional classical musician. He is used to dealing with all sorts of music shops and has never had an experience like this one.
13. American Music World
Address: 605 N York St, Elmhurst, IL 60126 , Ramsey , Illinois , United States
Rick and his team moved my piano from Chicago to Indianapolis. From the start, it was impeccable service. I thought moving an heirloom, especially something big and delicate, would be a difficult process, but he made it so easy and quick. He is so friendly, professional, and very knowledgeable. If you need to move a piano from point A to point B…look no further because Rick and American Music World will get the job done seamlessly and with a smile.
I haven’t purchased a piano here…yet. But Judy was a wonderful host and guide as I explored options for the future. She really took time with me to explain options and pricing, and to let me and my preferences truly guide the search. I will be back when I’m ready to buy! Thank you so much for the wonderful, personal, and honest hospitality and customer service. 🙂
I purchased a piano here in 2018. Rick was a pleasure to do business with. He really took the time to make sure that we had the perfect piano for our family.
GREAT selection of Yamaha , electric and mahogany pianos and , Miss Morgan spoke to…
Horrible experience trying to sell them our grand piano. Rick was to come get the piano. He cancelled 5 times. Each excuse was more pathetic than the last. The final excuse was such a lie.
They moved my piano. Got the job done but I am not totally happy about the move. They are not professional enough. They don’t have anything to cover the hard wood floor and carpet like the professional movers. In addition, the guy Rick talks too much. Will not recommend their moving piano service to my friends.
14. Melody Mart USA
Address: 18062 Dixie Hwy, Homewood, IL 60430 , Ramsey , Illinois , United States
Been going here for a long time now…nothing but great things to say about the store and staff! Jim is definitely a genuine person and a good friend of mine! HIGHLY RECOMMENDED
This shop is always there when we need them. Pulling out all the stops to help us with repairs and adjustments. Great service is their trademark. Friendly and respectful. We get all our instruments here. Thanks for getting us ready for competition on short notice.
Great customer service! I messed up my guitar trying to string it myself for the first time. I don’t know who at Melody Mart serviced it since my husband was the one who brought it in, but the man adjusted it free of charge!
It’s a good place to get your kids to start learning how to play an instrument.
Parking is terrible. Some of the instructors are not very good, but a few are..kinds a gamble for your money..no refunds on missed lessons…instructors and staff will tell you anything to get your money oh did o mention terrible parking …make sure you have your walking shoes on
Very rude staff. I approached the counter and asked if I could complete the online registration for music lessons in person. The staff member spoke very rudely to me. When I notified this person of his unprofessional attitude, he told me I had “interrupted [him] while he was doing something important for a customer”. I told him he was so rude that I probably wouldn’t even sign up for the lessons. He responded “fine” and took the paper with my information on it, balled it up and threw it down onto the floor directly in front of me before turning his back to me while I was speaking. Meanwhile, a second staff member stood by watching and smiling. If you enjoy being disrespected, this place will be perfect for you.
** Thank you for your response, Melody Mart. There is no misunderstanding. Don’t backpedal now, keep your same energy as you displayed in person. There were NO customers at the counter and you asked “How may I help you?”. Your unprofessional behavior from that moment forward was totally inappropriate and out of proportion for the situation. Not sure how you can justify throwing a customer’s information onto the floor. Keep your services. I’ll take my business elsewhere.
15. Music & Arts
Address: 137 Interstate Shop Center, Ramsey, NJ 07446 , Ramsey , Illinois , United States
Great service the second you walk in there will be someone asking you how they can help you they’ll answer any question you have I had a great experience
The store staff is super cool, ladies helped us with getting our rental trombone. They explained the process, helped with the application. Store itself is clean and neat, easy to find anything you need. While filing the app for rental, I already started planning getting back to Music and getting more instruments.. we will definitely be back. First choice for music store!
Small but inventoried store at a convenient location. Employees were helpful and engaging. Lessons is their thing, but there is a fair amount of accessories.
Overall just a terrible location for M&A. I had the great displeasure of working with Becca who was extremely rude to me and eating in front of me at the register during my entire rental/checkout process. I reluctantly left the Ramsey location with a damaged rental that I could later exchange, since it was “their only one.” I was vocal about the poor rental that should not be in circulation and went directly to the Ridgewood M&A for an exchange. It is important to note that the Ramsey staff told me Ridgewood and Paramus did not have any rentals for me- this was an outright lie. The Ridgewood staff is extremely helpful and knowledgeable, they kindly provided me with a new rental. Ramsey should take notes on how to treat customers but probably won’t. Overall it was a very unpleasant situation and I will never return to the Ramsey Music and Arts.
Poor experience with rental. Completely mislead about long term rental contract that led to $1,000’s in credits that could not all be used. Manager at the store showed zero sympathy. Calls and emails to corporate support each haven’t been returned after 2 weeks.
Unfortunately the teachers are mediocre and they constantly call out on our lessons. There were multiple times that we showed up and they had not called us to let us know the teacher “wasn’t coming in today”. After many wasted months with minimal results we have decided to find a more reliable and worthy alternative to the money we were spending here. Good luck. Please stay away.
16. Music Solutions
Address: 490 Woodcreek Dr D, Bolingbrook, IL 60440 , Ramsey , Illinois , United States