Tyler is fantastic! I ordered a guitar that when it came to the store had a manufacturing flaw. Rather than thinking i would have to deal with the manifacturer, Tyler ordered a new one. The new one is perfect. Tyler provides excellent service. He is also knowledgeable and is easy to work with. He has earned a loyal customer.
Great place to rent from!
Cailey S. helped me tremendously when I went to the store on 3/25/2020. She was amazing! She tuned my guitar and showed me how to use a tuner, she certainly took the time and she was such a very pleasant person. She should be the next in line for promotion. She’s great with customers. Ellen of Woodstock
Good service and very knowledgeable
M&A is receiving 2 stars because of their poor customer service center. The brick and mortar shops are great – no issues. They have a great selection of instruments, knowledge, and aim to serve the customer. The customer center in Frederick, MD is abysmal to say the least. I experienced a series of billing issues related to a credit card on file, and I was not contacted by M&A until I received a notice from a debt collector regarding a debt consisting of 3 months of payments. The customer service representative took my credit card information over the phone and processed the payment and enrolled me in AutoPay. Sounds like my problem was resolved, right? No, I had provided my credit information two months prior and enrolled in AutoPay two months prior, thus my groundhog’s day experience pushed me over the edge.
I had billing / accounting problems with M&A on two separate instrument rentals. Their rent to own contract is very confusing, not sure why my children’s school recommended M&A. To cap off the accounting issue, M&A does not provide balance or payoff information for your rental. I find it useful to know my rental balance and early payoff balance each month. It helps me make good financial decisions, but I do not believe M&A wants you (the customer) to make financial decisions that negatively affect their bottom line.
I’m curious if M&A will respond to this review. Usually companies with a strong customer service culture do.
Went to this location to rent a Cello because that is where the school told us to go. Despite calling to confirm they have every size Cello available, upon arriving, I was told by the Associate that she does not have anything to size my child for a Cello. When I told her we were sent to this store and if she can’t help us we would have to find a store that could, she said she was sorry that she could not help us and allowed us to walk out of the store. Will not be renting or buying from this store ever!
I don’t recommend visiting this store while in this crazy epidemic. They have gone way over board locking things down. You must where a mask, which I complied with, but you are not allowed to touch anything? The associate was animate she could only touch things. Absolutely ridiculous, I walked out. I’ll never buy from them again. To many other options.
3. Jackson’s Music Store Inc
Address: 1651 Horizon Pkwy #500, Buford, GA 30518 , Riós , Georgia , United States
Excellent repair service. As I described what I wanted done (minor modification and “deep cleaning”) with my 40 year old horn, Ryan asked intelligent questions and confirmed that he understood what I was saying. My trumpet was ready on time, the work was exactly as I had requested, and the price was very reasonable. All the staff at Jackson’s Music were personable and engaging. Thanks, everyone!
Great customer service, if product is not in store they will have it for you in a couple of days from one of their other stores..very friendly and informative..highly recommend.
Super friendly environment, true professionals willing to help with every need. I took my son’s clarinet and Doug was able to fix it in a timely manner . I would recommend their services to everyone. Great people!
I come here for instrument repairs. I’m a professional musician that need his instrument asap. Mark at this location always fixes my sax perfectly. I’m going for a repad in the next two weeks
Employees know there job but convenience is a -1
They have fair prices and a mini guitar-center-like selection of guitars. My only complaint is I felt pushed to make a sale when I looked at guitars.
Don’t go here. They have the worst service ever. I have a clarinet and the thumb rest broke, and I had to get a realignment for my bottom keys and they only fixed my thumb rest but took money for both realignment and my thumb rest. They didn’t fix both things but took charge for both. How pathetic.
Probably the rudest treatment I’ve ever gotten from the owners of a store.
If you need to get repairs or looking for new instruments. Go online or guitar center. Please don’t waste your time here. They have no clue how to treat customers.
Also: They don’t have any good equipment for musicians actually wanting to play. If you want some cheap guitars or any other instruments. You wont finde any there worth buying. And they also don’t have any high value gear. Things are over-priced, damaged, and/or not what they tell you it is. The return policy also has many flaws. Don’t come here to try out things. Come here if you want to waste some money and buy cheap quality gear.
Overpriced
4. Jerry Lee’s Music Store
Address: 101 West St Patrick St, St Marys, GA 31558 , Riós , Georgia , United States
Jerry is a very personable and knowledgeable in his passion for teaching, playing, sales, and repair of guitars. Mostly acoustic guitars. If your looking for answers, this is the man to see. I would recommend Jerry without a doubt.
Great customer service and patient with my little one with lessons. Great selection of Instruments. Great people.
Moved to the area last year from a big town and it was hard to find a music store with friendly staff and when I visted Mr Jerry Lee’s it was a blessing has everything I need and words of wisdom. I look forward to making this my store.
It’s pretty cool. Like the people there.
I just dropped off my daughters trumpet for a stuck valve. I was promptly greeted with a friendly smile. When I get the horn back I will up date my review.
Neat little music shop with some quality products. Not a huge selection, but they have what you need.
If you are into electric guitars, the selection is very limited, and even the ones in stock had problems.
5. Ponce De Leon Music Center
Address: 1060 Dahlonega Hwy, Cumming, GA 30040 , Riós , Georgia , United States
This store is well stocked & we’ll staffed generally. The staff & management are curtious, knowledgeable & very helpful. Very good traditional hometown music store.
I went there to get a new set of drumsticks and they have a huge selection. Staff was very friendly and helpful answering any questions I had. They have a nice selection of instruments also
This is by far the BEST music store in the county. I have been a customer for over 20 years. My children have flourished here and we have had lessons from Sammy, Chris, Eddie, Latrell, Janine and more throughout the years. The family that now owns the shop treats each customer as a friend and my children have always felt comfortable and confident in the space. They have everything you could think of and order quickly what we need. If you are looking for a shop with true musicians with deep knowledge. This is the place. PS the record store at the top is a must visit!
Their prices are a little high but this is definitely the best store to get your instrument needs. It’s a heaven for our family
Very knowledgeable, always helpful.
Quick. Super helpful. Plenty of staff.
The customer service is awful I definitely won’t be back there every again
Had to make a quick stop to grab a few things. I know it was closing time. I was trying to make it quick. When they started harassing my husband reminding him when they close he left and we took our business somewhere else. Customers want to feel welcomed, not reminded how unfortunate you are to have to lock the door right at 5:00.
