Top-12 of music shops in Sada

The sales rep. Was very helpful, kind, and welcoming. Until I step out from the store, he helped every single step.

Their greatest values in order. Customer satisfaction 10/10, love for music and musicians, 10/10, and product selection, 9/10. Phenomenal staff I want an encore!

Staff always helpful. Good selection of used gear fairly priced.

I enjoy coming to music go round to at the very least browse through the great selection of guitars and basses. I bought my acoustic guitar from here and it’s been great

Ok

Helpful staff, great store. 4 Stars. Only because I hate that county, and the areas traffic.

No encontre lo que necesitaba

The drive threw took 20 minutes so many cars in line to order inside was closed. They need more help inside so people want have to wait so long on the order.

I’m sure this will be looked at as the “just a bad experience review” but I’ll just lay it out and let you decide.

Monday – Brought my bass in to be setup. Waited about 2 and a half hours to be told that they don’t do setups in house. I was also told it would take at least a day.

Tuesday – called in in the afternoon and it still wasn’t picked up.

Wednesday – had a gig Wednesday night. Called at 1. Asked if my bass was picked up. I was told it wasn’t yet. I responded sayibng that I needed my bass for gig. Do not send it off. I show up at the store at 7pm that night to pick up my bass. The store clerks tell me that my bass was already picked… At 12 and whoever was wrong. The clerk tried to call the guy who does their setups and it went straight to voicemail. He told me that he could rush the setup and could have it back early Thursday. I decided to just to borrow my guitarist’s bass and pick up my bass Thursday.

Thursday – I show up to the shop at 7pm. My bass is behind the front desk waiting for me. I tell the clerk that I’m here to pick the bass up. He hands me the bass and tells me that i denied service so nothing was done with it. I left the shop with my bass in hand and never stepping foot in that shop again. I’m also sending my students elsewhere.

Update: my bass is chipped…

Great experience

Always a pleasure to deal with the guys at the store at Cumberland. Simon is the best.

As a novice guitar player whos focus is sticky hobby, it can be discouraging going into a music store looking for equipment. Jason was able to help me narrow my amp selection with experience driven advice. He happily answered all questions, no matter how naive, and I never felt like I was being up sold.

The store is actually great. It’s got a great assortment of quality instruments, they offer classes, and the actual electronic music equipment selection is great. Probably better than any music store in the area.
The staff, however, needs some lessons in good customer service.They are knowledgeable, yet incredibly rude and have a demeaning attitude. God forbid you ask a question about something. They seem frustrated answering questions and have a very “snobbish-you-should-know-this-already” attitude. I’d rather shop online than deal with the store’s employees.
I love this store if there is something that I need to pick up quickly and don’t have time for it to ship, but I would SO much rather shop online. It seems as though I ALWAYS leave there in a bad mood if I have to deal with anyone.

Good place. They have a ton of gear and instruments just like guitar center – even more selection maybe. I’d say they have a larger selection of band instruments, violins, saxophones than guitar center. Otherwise similar. Guitar center has more selection of high end gear.

I noticed several of the electric guitars I tested, mostly $400 to $1000 strats, needed a better setup and/or had finicky electronics (scratchy knobs, signal cutting out). I would recommend they do a better job with setting up each guitar and testing before selling.

For instance Maple Street guitars in Buckhead really insures their guitars are set up expertly and they send less than optimal guitars back to the factory, making sure their inventory is all professional quality.

Always have a good experience there with everyone I shop a good bit

I was offered 200 USD for a never used mint TLM-103. Went to Guitar Center down the street and quadrupled what the manager at Sam Ash offered.

Bait and switch – Went to buy a new Marshall MX212AR cab in Atlanta Sam Ash and when I asked about 10% off for being retired military, the salesman said I can get the 10% discount. He then rang it up and told me the price and it was only 7 dollars less than the regular price, ( it should have been 25 dollars less). I asked again about the 10% percent off that he said I could get and he said the system wouldn’t give it due to the current economic situation. It’s obvious the system didn’t tell him that and he only mentioned giving me 10% off to get me to buy it as he didn’t mention it until after he rang it up. Never going back.

I ordered a new Roland keyboard, but received a used one with scratches and dust packed in a Yamaha box.
I went to the nearest store which is a 30-minute drive away from my house for a return and they said I ordered a used one according to an order number. They didn’t apologize nor try to understand the situation. They were very rude from the beginning to the end of the returning process. Finally they checked the website and realized they messed up (I clearly ordered a new one and they sent an used one with UR-Used Roland, order number.)
The service I experienced was horrible and the way they treated me was terrible.

We went to get my 10 year old son a guitar. He is starting lessons and really excited. The guy that helped us was great. He was very knowledgeable and let my son try out a few to see which he was comfortable with. Neither myself nor my husband have any idea about guitars or music equipment so I was happy to have someone that knew what they were talking about. We drove an hour to this store and will definitely be back when it’s time to upgrade my sons guitar.

I had such an amazing experience here purchasing a digital piano. The staff was professional, helpful and very efficient. The piano was in perfect condition. After two horrible experiences at Musician’s Friend, I’m so thankful to have found Jackson’s Music in Buford. Thanks again!

Wonderful family run music store. Friendly and knowledgeable staff.

English

I like this stores. You can saw variety of instruments. And if you want take music classes of any instrument, this is the place. You can found different types of instruments. (Wind, Percussion, string, etc.)

Español

Me gustan esta tiendas. Puedes ver variedad de instrumentos. Y si quieres tomar clases de música de cualquier instrumento, este es el lugar. Puedes encontrar diferentes tipos de instrumentos. (Viento, Percusión, cuerda, etc.)

I like buying local. I got good service on a brass instrument repair. ( I didn’t try to use a pick )

Great shop for band instruments as well as player instruments.
Good selection of accessories

Don’t go here. They have the worst service ever. I have a clarinet and the thumb rest broke, and I had to get a realignment for my bottom keys and they only fixed my thumb rest but took money for both realignment and my thumb rest. They didn’t fix both things but took charge for both. How pathetic.

DO NOT GO HERE!! i went in to rent an instrument for my daughter for school and got such negativity from THE OWNER’S WIFE. First i was questioned because i only gave them my cell number and refused to give them my 13 year old daughters phone number. I got questioned 5 times if she was really my daughter simply because we have different last name and that was after i told her it was for my daughter. “Are you sure its your daughter?”. Then she said “i am going to be honest, this whole last name not matching throws up red flags for me” and gave me a weird look. I told her i will gladly go elsewhere and to put the stupid instrument back. I will not be questioned with such stupid questions that clearly have an underlying issue to them.

Everyone else was very polite and helpful so kudos to them , their service was good.

Probably the rudest treatment I’ve ever gotten from the owners of a store.
If you need to get repairs or looking for new instruments. Go online or guitar center. Please don’t waste your time here. They have no clue how to treat customers.
Also: They don’t have any good equipment for musicians actually wanting to play. If you want some cheap guitars or any other instruments. You wont finde any there worth buying. And they also don’t have any high value gear. Things are over-priced, damaged, and/or not what they tell you it is. The return policy also has many flaws. Don’t come here to try out things. Come here if you want to waste some money and buy cheap quality gear.

Prices didnt look too bad and the staff was friendly and helpful

Good sound all around

Love this place

Great store! You can find some real used gems here!

Always find what you need and more…Steve is awesome exceed expectations

I go here because the place is right around the corner from me. I’ve bought a acoustic guitar (rather cheep but nice student guitar) and will continue to buy little bits and ends for my guitar and bass, as well as new instruments. The staff here knows there stuff, and can come across as a little harsh and blunt at first, but that’s probably because they deal with rather ignorant customers at times, including me. If you can get past this and listen to their advice, you’ll have a great experience with this place.

They charged me a 10% restocking fee for an M-Audio USB interface that had flaky drivers for Windows 7 64-bit. When I told them about this problem one of the guys asked if I was running SP1 or SP2 for Windows 7. When I told him no service packs are out for Windows 7 he looked it up right in front of me and had the audacity to say that M-Audio had drivers for Win 7 SP2. This guy was totally clueless. So I got charged $36 because M-Audio had bad drivers. I won’t be going back.

It is NOT dirt cheep!

They’re cheap because the have little worth buying. I don’t know about brass, band, school instruments but their guitars, etc. are nothing to get excited about. Even the bigger name stuff is their entry level offerings. Their pricing doesn’t appear to be any cheaper than other stores. Selection is severely limited. You have to ask yourself, who would trade in a Fender or Gibson on a $300.00 junker from who knows where? Also, I’ve been playing over 60 years and, with rare exceptions never go into D.C.M. without getting a lecture from someone. I get the impression that to work there you need to be a frustrated preacher.

Great expertise and wonderful customer service. Nick was really knowledge and helpful. Able to answer all my questions and helped me plan out my future gear purchases

I have purchased guitars and Ukuleles from here and received amazing customer service from Kaylee. They have vast knowledge about instruments and excellent advice on what to purchase with complete honesty. A breath of fresh air in this day and age!!!

Great place to buy instruments and all your music needs

Good service and very knowledgeable

M&A is receiving 2 stars because of their poor customer service center. The brick and mortar shops are great – no issues. They have a great selection of instruments, knowledge, and aim to serve the customer. The customer center in Frederick, MD is abysmal to say the least. I experienced a series of billing issues related to a credit card on file, and I was not contacted by M&A until I received a notice from a debt collector regarding a debt consisting of 3 months of payments. The customer service representative took my credit card information over the phone and processed the payment and enrolled me in AutoPay. Sounds like my problem was resolved, right? No, I had provided my credit information two months prior and enrolled in AutoPay two months prior, thus my groundhog’s day experience pushed me over the edge.

I had billing / accounting problems with M&A on two separate instrument rentals. Their rent to own contract is very confusing, not sure why my children’s school recommended M&A. To cap off the accounting issue, M&A does not provide balance or payoff information for your rental. I find it useful to know my rental balance and early payoff balance each month. It helps me make good financial decisions, but I do not believe M&A wants you (the customer) to make financial decisions that negatively affect their bottom line.

I’m curious if M&A will respond to this review. Usually companies with a strong customer service culture do.

I don’t recommend visiting this store while in this crazy epidemic. They have gone way over board locking things down. You must where a mask, which I complied with, but you are not allowed to touch anything? The associate was animate she could only touch things. Absolutely ridiculous, I walked out. I’ll never buy from them again. To many other options.

(I ordered online, not blaming this location.)

I recently had the unfortunate experience of ordering a keyboard, keyboard stand, and stool from Music and Arts, and I must say that my overall experience was nothing short of a nightmare. From start to finish, this company has displayed a complete lack of competence and customer service, leaving me frustrated and furious.

First and foremost, the lack of transparency regarding the availability of the items I ordered is inexcusable. It wasn’t until I called them in late January to inquire about my order that I was informed about the backorder situation. I wasted over a month eagerly waiting for my package, completely unaware that it wasn’t even close to being shipped.

Finally, in late March, I received the keyboard, but to my utter disbelief, there was no sign of the promised stand or stool. Naturally, I contacted their customer service department to rectify the situation, only to be met with complete apathy and indifference. They claimed that they couldn’t help and that I wouldn’t receive the missing items. This level of disregard for their customers is absolutely appalling.

To my surprise, a month later, I received a second shipment containing another keyboard, stand, and stool. At this point, I was beyond frustrated. Instead of providing clear communication and instructions, Music and Arts remained silent. I waited, hoping they would reach out to resolve the situation, but instead, I received an invoice in the mail, demanding payment for the duplicate order.

Determined to resolve the matter, I called customer service once again to explain the ongoing issues. Initially, they assured me that I wouldn’t be charged and that everything was under control. However, my hopes were crushed when, a month later, I discovered that they had charged my credit card for yet another keyboard. This not only angered me but also meant that I would have to pay interest on an item I never even wanted in the first place.

Attempting to rectify the situation, I contacted their customer service yet again, only to be met with further frustration. They insisted that they would not process a refund until I returned the unwanted items, putting the burden on me to take time out of my schedule to deal with returning their mistakes to UPS. This added insult to injury, as it is their responsibility to resolve their own errors promptly.

To make matters even worse, the following day, I received a bill from a collections agency, demanding payment for the keyboard that I had never authorized. It is unfathomable that Music and Arts would make an unauthorized purchase on my credit card, showcasing their complete lack of professionalism and respect for their customers.

All in all, my experience with Music and Arts has been nothing short of a nightmare. They have consistently demonstrated incompetence, apathy, and a complete disregard for their customers’ time and money. Not only did they fail to provide the items I ordered in a timely manner, but they also made unauthorized charges on my credit card and showed no urgency in resolving the matter. I strongly advise anyone considering doing business with Music and Arts to steer clear and find a more reputable company that values its customers. Music and Arts, you truly suck!

Best Music and Instrument shop in town!! Support Local!!

A really cool place to get a new guitar or a vintage album.

They very very very friendly. They professional and very knowledgeable about music and musical instruments. They will get all my business.

Very friendly and helpful with your question and needs

Very friendly and helpful staff.

Great place!

Great no-nonsense music shop. Nice folks who tell it like it is and don’t try to “sell at you.” For those of us on a budget, they give great prices, honest opinions, and genuine smiles!

The photo of the wall of guitars is pretty much their entire stock. I’ve seen low-end pawn shops that are less cluttered.

I found the owner to be very unfriendly. I will shop elsewhere. I don’t like to feel like I am bothering someone when I’m spending my money.

I spoke with the most racist person that I’ve come across in a long time, I think it was the owner. My child called the store on the 4th of July (several times because he is a child and did not realize that businesses are actually closed on the 4th of July). I was unaware that he called so many times. The following day I received a VERY nasty and distasteful message on my voicemail. When I returned the call, I wasn’t even given a chance to speak. He was yelling, using profanity and hung up on me. I will definitely tell everyone I know not do business here and I do not recommend doing business here (especially people of color). I will also post it on my social media pages.There are far too many Music stores that actually respect their customers.

After looking at other reviews, it seems that the owner is just a jerk by nature. I didn’t even see any responses to good reviews, only negative ones. So apparently you enjoy tounge wrestling. I feel sorry for the people that have to deal with you daily. Bless you anyway sir.
Update: Every business was NOT closed. I didn’t call my son did several times. You left a nasty vm on MY phone. And who has no class?? It’s definitely you…

If you want professional guitar work James is the man will see him again very shortly great place

Used Jaws Guitars for years now, always really happy with the service. Had Jim order a Recording King Dirty 30’s 7 Series 000, he got me a great price on the guitar and even knocked some off the price due to a very minor chip on the back

Best store ever!

Knowledgeable, friendly owner. Cozy shop and nice environment. Now, if I could just magically learn how to play…..I’d give it one more star….

support your local music stores. professional repairs and great service. These guys give fair prices on trade-ins as well.

Jim, the owner is well informed and super friendly. A pleasure to speak with. Inventory changes often. Fun place to to go exploring.

I needed a setup for my Gibson Les Paul and decided to give Jaws a shot because of their overwhelmingly positive reviews. I dropped of my guitar and told the luthier that I was experiencing a lot of fret buzz. The turn around time was very quick and I was able to pick it up the next day. I was told that there would still be some buzz based on my attack, which seemed like a cop out. I asked if there were any high frets and I was assured that there were none. I took the guitar home and played it to find that I was still experiencing buzzing even when strummed lightly. I pulled out the fret rocker to find that several of my frets were high despite what the shop told me. Overall, this was a waste of time and money and I’m very disappointed with the level of service.

Have bought instruments, parts, taken lessons on two instruments and gotten advice on home recording. Much better than big box stores.

Great experience, great hospitality and great equipment! Fast service

I come here all the time just to play the instruments and electric guitars! Way cool place! Also great for buying music, guitar strings, play a violin and fail at playing the flute!

Great place! They never have the parts I need, but they always tell me where to find them. There bass section is very limited I wish they would improve upon it.

It’s the vibe of any typical music store, however they were very well-stocked very helpful to my needs – if not overbearing at some times. They had a wide range of products (but not really). If you like music, this is a store.

Show up at 7:00 p.m. right at closing and they won’t sell me an external sound card in an emergency. Dude is right at the door just too lazy to sell it to me. You won’t get any more of my business. Edit: management has reached out to me in a very friendly manner and apologized for this situation. Thank you.

I was trying out some guitars when one of the employees, a very overweight employee with glasses was showing a mom and her maybe 12 year old son some guitars.

He always touts that blues music is where all music originated from (incredibly false btw) so anyone who has been there in the last few years should know who I’m talking about.

He was trying to make a sale and while I was still playing one that I was actually considering buying b/w ( I was a customer too) he started playing a guitar so loudly that I actually had to get up from the stool I was playing and move. He also moved so close to my stool that he almost knocked me off mine.

The mother noticed my annoyance and said that she was sorry about that and the employee then looked at her and said “no he’s fine.”

I didn’t buy the guitar, left and never went back. I guess because I was a young ish looking guy at the time he thought my money didn’t spend or I wasn’t important.

Don’t go here, the employees only want to help as I would say “certain” people and if you don’t fit that then they don’t want to help you or they basically run you out of their like they did me. Basically if you aren’t friends with them, and are a young guy non female, they think your money doesn’t spend.

Absolutely zero professionalism from that employee and should be removed.

I have never had so much trouble with a music store. We decided to upgrade my sons french horn to a double horn and went to Portmans Music. We were talked into one of their store brand “professional level” horns. I had reservations because it was not a known brand, but my son loved how it played.We bought it brand new. He started having trouble with the horn not even 2 months after having it. We took it in and it had to be soldered in a place that should never have come apart. My son is very careful with his instruments and had NEVER had issues with one in the past. After pick up the horn worked OK for another month, then came apart in a different place. At this point we wanted a different horn,as obviously this horn was not of good quality and defective. We told them since they sold us a sub par product, we wanted to do an even swap and were even going to buy a more expensive horn. They wanted a restocking fee and we would have had to pay an additional $800 because now the horn was used and they said they couldn’t sell it for as much this time around. Granted it had been 7 months since the original purchase, but my son did not play it for the first 3. 5 months that we had it due to buying the horn at the end of the school year. We told them no and took our business elsewhere. We have since spent well over $12000 on horns. We bought a nice Holton for my son and my daughter who is a professional musician just bought a Hans Hoyer. That was $12000 that this store missed out on because of their horrible customer service and not standing behind their product.

Very unhelpful customer service. Definitely go here if you’d like to be passed from person to person with no actual assistance whatsoever.

Adina was so amazing. This was my first time ever shopping at this store. I found them through google because the store that I usually go to were out of what I was looking for. Customer Service was outstanding and I love the personable feel of the environment. They were extremely attentive from the time that I stepped through the door. They are definitely a hidden gem. I would recommend them to anyone looking to service any of the instruments needs. This will now be my new go to music store In Savannah.

Music and Arts is a great place to visit for all your music needs. Corinne greeted me upon entry and answered ALL of my questions, which resulted in me returning the next day with my son. Anthony, assisted my son with selecting his new instrument. His technique for doing so truly showed how knowledgeable and passionate he is about music. The store manager, Adina, is the best! I appreciate all that she did to ensure that was purchase was to my satisfaction. Everyone went above and beyond. My son and I had a welcoming experience. Please don’t hesitate to checkout what this store has to offer. You will not be disappointed.

Lucky number 7. Not enough words to describe how customer friendly, professional, and humbling my experience with this establishment is. My son’s father ordered a cello for him on Amazon and it didn’t arrive with the bridge assembled. After watching many YouTube videos, I determined that I was not qualified to attempt to assemble this instrument. After calling Portman’s music and asking for assistance, I was blatantly and unprofessionally told that they could only tell me how to put the bridge on but that they would not do it for me. Brandon (you are amazing) was kind enough not only to put my son’s bridge on, but he’s so knowledgeable in his art that he immediately pointed out to me that the strings had been incorrectly placed during its initial assembly wherever that was.. Its very refreshing to visit an establishment that can successfully bridge the gap between professionalism and love of what they do. Megan and Brandon were such a joy that I ultimately ended up spending 2 hours in the store while both my children were allowed to play their instruments. I highly recommend them for any of your music needs to include but not limited to instruments, books, accessories, and music lessons. Their prices are certainly reasonable and they do offer military discount. Thank you Brandon and Megan. You have a customer in me for life.

Friendly, knowledgeable staff and respectable pricing. I’m not a musician, but my wife left impressed.

Very kind staff and plenty of items for sale

The teen girl working was poorly dressed and rude. Having shopped at other locations before, I expected kind, well dressed employees with expert knowledge. That is not that case at this store– at least not with that employee!! This location lost the only good employee they had (the manager Brandon).

I’m truly upset with this store. I received 2 notices in the mail due to my credit card being declined. The reason why my card was declined was because of frauds activities. I went to pay on my daughter’s instrument and they told me that they do not accept payments in the store nor updated the information in their records. This is ludicrous. They need to change their policy. I called twice this week to reach customer service and they has me on hold for a whole hour. Something has to give.