I’m not a customer yet, but after my experience today I definitely will be. I arrived about a half hour to closing time and I was still greeted with kindness and an eagerness to help. Dennis really made my whole experience with looking to purchase a guitar and he went above and beyond my expectations. Unfortunately my expectations were set by experiencing being a woman in a Guitar Center, but Dennis showed me nothing but respect and he is very passionate about music and encouraging others to learn. If you’re looking for a comfortable and fun shopping experience, I couldn’t recommend this shop enough.
Great service and products. Bought the right equipment for my needs. Excellent staff, helpful and knowledgeable.
Guys are knowledgeable, friendly and well-informed. Have made a few major purchases here and am always satisfied!
Meh
If you’re not looking to go too far to get musical instruments. Look no further. Expensive though. But if you don’t care about prices, go for it. Not much of a selection though.
Nice shop
After going to this place; I must say I will never go back there again. The owner is so rude and disrespectful. Its not even funny. The owner needs get off his anthropocentric state of mind.
This place is just awful. The owner is so rude to us that i will never go back. We rented an instrument from him because our normal music store didnt have the instrument and when the instrument broke he said it was our fault and that it wasnt covered and then bad mouthed our local music store.
2. Sam Ash Music Stores
Address: 95 Amity Rd, New Haven, CT 06515 , S’Agaró , Connecticut , United States
Came here for a starting guitar, got a good price for a good product. Payed less than 200 for a guitar, strap, extra strings, 3 picks, a tuner, and a guitar stand. Great selection on all different kinds of instruments. Definitely coming back again when it’s time to upgrade.
a lot of stuff good selection i like it more than guitar center or buying online
Salesman and the owner were super helpful, knowledgeable and friendly. Spent time and answered questions honestly.
The experience was good and great customer service
No Gibson Acustic gutairs wanted a j45
Went into store to get music stand for table top. Metal with grippers on feet to stand music upright upon table top None available. Have knowledgeable staff and very helpful.
No one greeted me and asked if I needed help.
the strings section is very little, and the person who is supposed to help is very unprofessional. didn’t even know what case size to use then decided that there wasn’t actually a case. don’t recommend for string instruments like violins
Use the excuse they own the company to screw you on a guitar you bought from them 9 months earlier . Brought in as a test and they failed a guitar should not lose half its value in 9 months if you sell it as your brand!
3. Guitar Center
Address: 50 Boston Post Rd, Orange, CT 06477 , S’Agaró , Connecticut , United States
Awesome service from the gentleman with the beard….just sayin
My go to place for sound equipment.
Really nice guy working there, helped me out alot. Very thankful…..
Great musician location. All levels from beginner to pro taken care of by a knowledgeable staff.
Somewhat good service
I prefer Sam Ash. Better selection of guitars.
S#&t show…..Manager needs to do a better job. Service was at an all-time low. Hopefully better next time.
Watch out for this company and this particular store. I ordered a brand new Squier CV Jazzmaster recently and the guitar that I received from the Orange, CT store was very far from new. It had scratches on it, stickers peeling, there was nothing in the box besides the guitar and the vibrato bar, and it was simply wrapped in bubble wrap and tossed into a plain cardboard box.
Calling Guitar Center customer service was an absolute NIGHTMARE as well. I was constantly put on hold and passed around to different representatives. It seemed like nobody has any idea what they were doing or they just did not care. It was an extremely disappointing and frustrating experience. Eventually I got hold of a lovely customer service representative (who somehow worked for Musicians Friend and not Guitar Center which was weird) and she was able to refund me just $50 for my troubles which I accepted just to put an end to this awful situation.
There’s no place on earth like the Orange Guitar Center, and that’s for the best. I’ve been coming to this location for the past 15 years, and its decline over that time period is tragic. I remember when I was a kid it was my favourite music store. The employees made me feel so welcome even though I was barely a beginner. Now, it couldn’t be more opposite. I had some time to kill after work today and I needed some strings so I took a short drive down. There must’ve been 3 or 4 employees, and maybe 2 or 3 customers. I walked around for 20 minutes without even a glance from any of the people working there. When I finally was offered assistance, I asked to play one of the locked used guitars ($2k) and the employee looked at me like I just shot somebody in front of him. “Are you going to buy it today? Because that isn’t something we normally do” (B.S., I’ve asked to play guitars 3x as expensive at other locations and they were happy to oblige me). How am I going to know if I want to buy an instrument before I get to play it? The employee begrudgingly, as if he was doing me a favour, got up from behind the desk he had been sitting at for the past 20 minutes and unlocked it for me. I fiddled around with it for a short while, and it was immediately evident that the guitar was in dire need of a fret dressing and general clean-up, which they failed to do when they bought it in. I then headed into the acoustic room to check it out before I left. As I was getting ready to head out, a customer stopped me and asked me if I could help him pick a guitar. I wish I could say that was the first time that’s happened here, but this is the 3rd time in the past few months that a customer has been so desperate for help, and made feel so unwelcome by the staff that they had to ask me, another customer, for help. I pointed out a Yamaha to him, and as I was taking it down I noticed it had the wrong tag on it and was priced $100 higher than it should be. And god forbid you actually get help and make it to the register, because that’s where they’re gonna try as hard as they can to push Asurion’s insurance coverage on whatever you’re buying. Many employees will ask you 3+ times if you want it. I’ve seen others refuse to take no for an answer, and they will often gang up on you to make you uncomfortable enough to capitulate and say yes just to get out of there. This is mainly corporate’s fault, as the main metric they care about is insurance attachment. I’ve seen the District Manager show up to stores and berate the staff in front of customers for failing to hit their insurance sales goal. It is incredibly predatory, especially towards beginners. I was foolish enough to get the insurance once and I eventually had to give up trying to use it due to the constant run-around I got from Asurion. I worked for GC for a few years and that was ultimately one of the main reasons I left. The only reason they get 2 stars is because they have a very full and extensive selection of gear. I implore you not to visit this store, and I implore you further not to give any Guitar Center location your money. They care nothing for art or creativity after the Debt-Leveraged buy-out and only will help you if they think you’re gonna spend a lot of money. For shame.
4. The Music Score LLC
Address: 2315 Silas Deane Hwy, Rocky Hill, CT 06067 , S’Agaró , Connecticut , United States
Really great place to stop by and get an instrument. The prices seem a bit higher but the quality is surely within the quality you’d expect.
I bought a ukulele here and the quality and sound lived up to the price.
Quality music school with a professional and trustworthy staff.
My daughter’s piano teacher in East Hampton recommended this store for the purchase of a piano. Thank you Gil for your help selecting one of your pianos. We purchased our piano several days before Christmas as a gift for my daughter. As it can be challenging to find delivery at the holidays, the store owner went out of his way to deliver the piano personally on Christmas Eve. The piano sounds wonderful and my daughter was thrilled. Thanks for the excellent service, wonderful piano, and beautiful music that now fills my home.
My daughter is signed up for lessons and her teacher is great (I hear the others are as well). Just try not to deal with the guy that owns it.
Very knowledgeable and friendly.
I tried to return my daughter’s Viola due to the school no longer providing classes. It was a total nightmare to get an answer in regards to my credit. They are very irresponsible and I am very disappointed by the lack of care towards my return which was even misplaced! Mom and dad are not helpful at all and he should really look at keeping them home, they make things worse!
Arrived at 10:00am (they open at 10am, but not today). I waited and they finally arrived. All I needed was guitar strings, but they had none. What a waste of time.
5. DuBaldo Music Center
Address: 881 Main St, Manchester, CT 06040 , S’Agaró , Connecticut , United States
I’ve never been more comfortable trying out guitars in a shop. I drove over an hour to get here and the customer service made it completely worth it. They have an incredible selection of great sounding instruments and went out of their way to make sure I found the guitar I wanted. Highly recommend this place.
That was likely the most pleasant guitar buying experience I have ever had. I could not recommend patronizing this amazing store more. Thank you so much!!
Phenomenal shop that really personifies customer service! Pete is a great guy to deal and talk shop with. My guitar arrived safe, secure AND quickly. I can’t recommend DuBaldo enough, just give them a call or stop by already!
Great service
6. The Music Shop
Address: 405 Queen St, Southington, CT 06489 , S’Agaró , Connecticut , United States
Been going to this store for over 20 years. Great service, friendly staff and they do the best repairs around. Scott is very knowledgeable and always takes the extra time to help you out. Prices are great as well. There’s a reason they are still around in a time of superstores and online shopping.
We had a great experience at the music shop in Southington. We went in to buy a guitar for our son. Tyler was really helpful and answered all our questions patiently. Thank you Tyler!
These guys helped me get the perfect Christmas gift. The staff was helpful, knowledgeable, and pleasant to work with.
The cellos were in not in good shape and we had to pay a luthiere to redo repairs that were poorly done when we received the instrument.
Great place but website could be better such as pics of some used equipment. I’m a drummer and would like to see what they have for new and used cymbals,stands,drum kits etc. And prices. I have done business with them and always had a great experience the reason for three stars is the website doesn’t do the music shop justice. All and all great store great people.
7. La Salle Music & Sound
Address: 993 Main St #2233, East Hartford, CT 06108 , S’Agaró , Connecticut , United States
Super nice and friendly in the store, and Mr. LaSalle did a wonderful job restoring my dad’s old 1962 guitar that had not been touched in decades and needed a lot of work. Definitely recommend! Photos are before and after.
Our competitors think writing bad reviews is the best way to earn a customers business Buyer beware
Great service.
First, the employees were excellent; friendly and helpful. I was extremely disappointed in the store itself. This was basically a dark, messy pawn shop, not the store I was familiar with from years ago. My only reason to go back would be to pick through dusty items to find something I might be in search of, more of an adventure.
Closed even though the hours said it was open (3 pm on a Wednesday). The place looked like a hoarders attic. Absolute mess.
Total waste of my time
Sent me a different accordion with no straps and a case that should of been thrown out
8. A Sound Choice
Address: 267 E Main St UNIT 3, Branford, CT 06405 , S’Agaró , Connecticut , United States
A Sound Choice has been my go to place for all my guitar needs for more than 10 yrs. Great, friendly staff and most important they care and relate to my needs.
Great customer service. Very knowledgeable and a pleasure to do business with.
Ken has been my go-to guy for setups for as long as I can remember. Always delivers quality service and super speedy turnaround.
When I can I prefer to spend my money at mom -n- pop businesses and A Sound Choice is a great guitar shop. Knowledgeable and they have a great selection of music making products. The corporate guitar stores don’t always hire staff that even know what a treble clef is so my advice is spend your money here.
Cool little music shop. Worth going and especially if you need a setup on your instrument.
Ordered a guitar on Reverb and Ken always answered the phone and was very helpful throughout the process. I ordered a Larrivee OM-40 and it was listed as brand new but definitely had a dent and 2 scratches which was disappointing but overall a good experience with the process.
The guitar however has a terrible extreme buzzing noice, especially when playing on the first 7 frets of the 4th, 5th, and 6th strings…even when playing a single note and strum lightly…a terrible buzz. I can’t seem to figure out where it is coming from. I will have to take to a luthier which is unfortunate given that it is a brand new guitar. He did say he sanded the saddle down before shipping to lower the action, suspicious that is the problem.
Update: Took it into a luthier. The saddle had been sanded down, action too low, poor job with the setup. Had to build me a new saddle. New strings, and adjusted trust rod as well. Buzzing gone. Sounds and plays like a dream!
9. Music & Arts
Address: 99 Executive Blvd S, Southington, CT 06489 , S’Agaró , Connecticut , United States
I was looking to buy a higher end digital piano. This was the best instrument buying experience of my 65+ years. Grant and the women working in the store were very helpful in my evaluating different keyboards. They brought in additional keyboards more than once for me to try from the warehouse. I was not rushed in making a decision. Their feedback as to tone, feel etc were spot on. Great overall experience!
Went to Music and Arts looking for a new guitar but not knowing exactly what I wanted, but thanks to Grant and his expertise and guidance I walked away with a guitar I’m super in love with!
I whould l8ke to buy aking or yamaha euphonium
10. Music & Arts
Address: 989 Farmington Ave, West Hartford, CT 06107 , S’Agaró , Connecticut , United States
Great location. They don’t have boxes laying around. The Staff and teachers are great. Parking is rough, hoof it or pay up.
Great store with really professional and knowledgeable employees.
Yeah it’s good!
Limited retail space, but the staff is helpful and knowledgeable. Music lessons are offered on site.
I have condensed my original rant down to the following- we really like our children’s teachers- but the front desk needs saving
JUST HIT BACKSPACE ON YOUR BROWSER AND PICK ANOTHER COMPANY. YOU’RE WELCOME.
Called your West Hartford CT store early today, after calling around to several other of your stores, to see if the had a certain string for my cello and if they could fix the one string today. Was told yes on both. My husband drove 25 min there to find out they did not have the string. Drove to the nearest store that had this string (which was an additional 15 min out from my house) and they had no one to help with the cello. My husband ended up purchasing the string. Had I talked to him I would have told him not to make the purchase. Now every place is closed so tomorrow I have to go to another store to get this string put on. We needed the cello for tomorrow so you guys were literally no help. I will be returning the string and doing my business elsewhere. I should have listened to the other bad reviews. First time customer turned into last time customer.
Being a Deaf mother of hearing 9 years old child that has no knowledge in music, I asked if this is drumsticks is good for him. This man just gave me a cold look and said I don’t know it’s fine. He was rude. Definitely not a Deaf friendly store for those Deaf parents with hearing child who wants to join the band.
Make sure you ask questions. I signed my son up for instrument lessons over the phone and the woman asked me if I preferred West Hartford or East Hartford. I chose the one closest to my home, on the day of the first lesson, I brought my son to the store for the lesson and they tell me its an online lesson. An ONLINE lesson? No one ever said a thing about an online lesson and why would you ask me which store Id like to go to if the lesson was online!?